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    You are here: Home / Archives for issue reporting

    AFA Online Issue Reporting Is Here!

    June 13, 2017 15:00 By Brian Palmer (MEC Vice President)

    Your AFA Alaska Master Executive Council (MEC) is excited to introduce the new AFA Alaska online support center.  This new system is designed for you to document and report scheduling and reserve concerns, situations where you might be facing discipline, potential contractual grievances, and any other issue where you might need AFA support.  The system will also allow AFA representatives to better track issues that are occurring, identify trends, and address and resolve issues with management.

    You can access the system using the following link:

    http://support.afaalaska.org

    Reporting New Issues

    You can report a new issue in the system by opening a ticket, just follow these steps:

    1. Visit http://support.afaalaska.org/
    2. Click the blue “Open a New Ticket” button
    3. Fill in your personal information (including a non-company email address)
    4. Select the help topic that relates to the issue
    5. Fill in the issue-specific information and provide details

    From this screen, you’ll also be able to attach pictures, PDF files, screenshots, and other information that will help your AFA representatives to have more information available about the issue.

    Once you’ve opened a ticket, you’ll receive a confirmation email and with a ticket number.  Behind the scenes, your ticket will be assigned to an AFA representative who will assist you with the issue.

    Checking on Open Issues 

    With your ticket number, you’ll be able to track the status of the ticket online, add additional information and attachments for your AFA representative to have available.  To check on your ticket:

    1. Visit http://support.afaalaska.org
    2. Click the green “Check Ticket Status” button
    3. Enter your email address and ticket number
    4. Click the “View Ticket” button

    Questions?

    If you have any questions about the AFA online support center or need assistance with an issue, you can always contact your LEC Officers.

    In Solidarity,

    Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green and Brice McGee

    Filed Under: Contract, Featured, Grievance Committee, Latest News, Master Executive Council (MEC), Reserve Committee, Scheduling Committee Tagged With: 2017, contract, grievance, issue reporting, online support center, Reserve, Scheduling

    Need Help?

    Have an issue or concern to report to AFA?  Click here to access the AFA Alaska online support center.

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    Merged Seniority List FAQ

    April 6, 2018 By Brian Palmer (MEC Vice President)

    Thanks for your patience as the Seniority Merger Integration Committee (SMIC) collected and compiled responses to your most frequently asked questions (FAQ).  We have posted a document with these questions and answers. You can find the link to the FAQ document in the email version of this article.  Please check your personal email for a […]

    Upcoming AFA Board of Directors Meeting

    April 5, 2018 By Brian Palmer (MEC Vice President)

    Your Master Executive Council (MEC) Officers, Local Executive Council (LEC) Presidents, and many other LEC Officers and Committee Chairs will be attending the 46th Annual AFA Board of Directors (BOD) meeting next week in Atlantic City, New Jersey.  This annual meeting is where AFA conducts the business of our Union at the international level. Schedule […]

    JCBA Quick Reference Guide: What Takes Effect Now?

    April 4, 2018 By Jennifer Wise MacColl (Joint Negotiating Committee Member)

    Now that the Merger Agreement has been ratified, negotiated changes will start to go into effect.  The JNC is publishing a quick reference guide to indicate provisions that go into effect immediately or that will be phased in shortly which impact line Flight Attendants.  Until both Flight Attendant groups are combined, some provisions will be […]

    Merged Seniority List

    April 3, 2018 By Brian Palmer (MEC Vice President)

    The separate, pre-merger seniority lists for AS and VX have been merged and we now have a single Integrated Seniority List. The Seniority Merger Integration Committee (SMIC) completed this monumental task over the course of the previous 10 months.  The SMIC consists of representatives from each of our pre-merger airlines: AS members Sandra Morrow and […]

    Merger TA Voting Results

    April 3, 2018 By Brian Palmer (MEC Vice President)

    Polls closed today at 9 AM Pacific Time for voting on the Merger Tentative Agreement reached by the Joint Negotiating Committee in February 2018.  The results of the vote are as follows:   Voting FOR the agreement 3094 75% Voting AGAINST the agreement 1011 25% Total Votes 4105 Participation Rate of Eligible Voters 76.34% As […]

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