AFA Alaska

Association of Flight Attendants-CWA Alaska Airlines Master Executive Council

Click here to report an issue to AFA
Menu
  • Local Councils
    • Anchorage (Council 30)
      • Officers
      • Committees
    • Los Angeles (Council 18)
      • Officers
      • Committees
    • Portland (Council 39)
      • Officers
      • Committees
    • San Diego (Council 15)
      • Officers
      • Committees
    • Seattle (Council 19)
      • Officers
      • Committees
    • San Francisco (Council 35)
      • Officers
      • Committees

    • More About Local Councils >>
    Close
  • Master Executive Council
    • Officers
    • Close
  • Committees
      • Air Safety, Health, & Security (ASHSC)
        • Air Quality
      • Benefits
      • Communications
      • Employee Assistance Program & Professional Standards
      • Government Affairs
      • Grievance
      • Hotel
      • Inflight Service
      • Inflight Training
      • Membership
      • Reserve
      • Retirement
      • Scheduling
        • Pairing Construction
        • Preferential Bidding System (PBS)
      • Uniform

    • More About Committees >>
    Close
  • Merger
    • Joint Negotiating Committee
      • Merger TAs and Information
      • JNC Blog
    • Seniority Integration
    • Close
  • Contract
      • Contract Home
        • Current Contract
        • Ask Contract Questions
      • Contract Resources
        • Read Contract Q&A
        • Explanatory Videos
      • Contract Negotiations
        • The Negotiating Process
        • Negotiating Committee
    • Close
  • Resources
      • Issues & Campaigns
        • Flight Attendant Fatigue
      • Newsroom
        • Industry News
      • Event Calendar
      • Membership Services
      • New Members
      • About
      • Links
      Close
    • Contact Us
    You are here: Home / Archives for premium class

    Premium Class

    January 6, 2017 18:00 By Jeffrey Peterson (MEC President)

    The implementation of Premium Class service has led to several concerns from AFA members that the Master Executive Council (MEC) would like to address.

    Selling upgrades in-flight

    AFA has been in contact with the union representing the Customer Service Agents and Reservations Agents, the International Association of Machinists and Aerospace Workers (IAM), regarding the selling of upgrades in-flight. AFA and IAM are in mutual agreement there is no scope of agreement violation in our respective contracts as long as Flight Attendants sell the Premium Class upgrades in-flight. Please do not sell any Premium Class upgrades while on the ground. Although selling Premium Class upgrades in-flight is not a contractual violation, AFA will definitely remember these additional duties the next time we’re at the bargaining table!

    Premium Class training

    Did you know there is required computer based training (CBT) for the new Premium Class service? If not, you are in good company because this is a surprise to many. Although there have been a few references to the training in various management communications since it was first mentioned in the Inflight Bulletin Bundle (IBB) posted on December, 14, 2016, the actual notice of the training being required and paid has not been adequate in AFA’s opinion.

    According to the IBB, training may be completed via the Premium Class app on your Inflight Mobile Device (IMD) or on a computer by going to aspremiumclass.com. Management states the paid training must be completed by Wednesday, January 18, 2017, which is a deadline that AFA is disputing. The training will be paid at 1.0 TFP pursuant to §30.C.4.

    More than four upgrades?

    As of this writing, management has yet to provide guidance in a situation in which more than four customers wish to move to Premium Class. AFA has requested management to provide direction on this issue.

    Alcohol control procedures

    Flight Attendants have asked AFA to seek guidance from management with regard to alcohol control procedures in Premium Class. This is the information we have received from management so far:

    • All Premium Class (PC) customers receive an alcoholic beverage if they want, including non-revenue.  The customer must meet the usual alcohol service protocol according to the Flight Attendant Manual (FAM).
    • PC customers receive up to two drinks per cart if requested (F/As should not offer two).
    • PC customers may request and be served alcohol in addition to the standard service(s) as long as they do not appear to be intoxicated or in danger of becoming so. [Note: There appears to be conflict between emailed policy clarifications issued by management and the guidance stated in our Emergency Interim Bulletins (EIBs) with regard to how much complementary alcohol is provided in addition to the cart service(s). Do we only serve complementary alcoholic beverages during cart service or do we provide them on request as well? AFA would like management to clarify the policy.]

    Important: Report all alcohol-related incidents; include the customer’s seat number and class of service in the report so that we may identify any trends related to PC. In addition, document concerns related to selling upgrades in-flight, more than four upgrade requests at a time and incorrect catering.

    We thank all of you who have alerted us to the concerns with new Premium Class service. There appears to be several questions left for management to answer regarding Premium Class. AFA will continue to pressure management to provide Flight Attendants with sufficient supplies and accurate information to ensure that you have the resources you need.

    In Solidarity,

    Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; MEC Inflight Service Committee Chairperson Stephanie Garnett; and MEC Air, Safety Health and Security Committee Chairperson Seth Heiple

    Filed Under: Air Safety, Health, & Security Committee (ASHSC), Inflight Service Committee, Latest News Tagged With: 2017, premium class

    Need Help?

    Have an issue or concern to report to AFA?  Click here to access the AFA Alaska online support center.

    Connect with Us on Facebook

    Connect with Us on Facebook

    Follow Us on Twitter

    My Tweets

    Latest News

    • Rally at SeaTac Airport
    • Grievance 36-99-2-30-19 Violation of §28.G.2 Ground Commuting Policy
    • Good-Bye SHP, Hello PRF
    • Council #19 – Leafleting
    • Council #19 – February Base Update
    • Council 35 Membership Meeting March 14
    • Building Better Working Relationships
    • Council #19 Base Meeting Reminder
    • March PBS Cutover Training
    • Never Forget | Alaska Airlines Flight 261 | January 31, 2000

    Latest News

    Grievance 36-99-2-30-19 Violation of §28.G.2 Ground Commuting Policy

    February 12, 2019 By Jeffrey Peterson (MEC President) Leave a Comment

    Management did not allow Flight Attendants to use the Ground Commuting Policy for the recent snowstorms AFA filed Grievance 36-99-2-30-19 Violation of Section (§) 28.G.2 [Ground Commuting Policy] prior to close of regular business hours yesterday. This contractual grievance alleges the Company violated Joint Collective Bargaining Agreement §28.G.2 when management did not allow Flight Attendants […]

    Never Forget | Alaska Airlines Flight 261 | January 31, 2000

    January 31, 2019 By Jeffrey Peterson (MEC President)

    Flight 261 sundial at Point Hueneme, CA by Armando Rios Alaska Airlines Flight 261 PVR-SFO-SEA was lost on January 31, 2000, when it crashed off the coast near Point Hueneme in Southern California when it suffered a catastrophic flight control failure. We will never forget Flight Attendant Kristin Mills, Flight Attendant Craig Pulanco, Flight Attendant Allison Shanks, […]

    Cross-Flying Begins

    January 30, 2019 By Jeffrey Peterson (MEC President)

    After much anticipation, the wait is over. Cross-flying, referenced as “Full Integration” in the Merger Agreement, will occur in just a few hours. It is one of the most major milestones that we will pass in this merger. As you all well know by now, there has been so much change in so little time, […]

    Join the ‘Stop the Shutdown’ Rally with TSA Officers Jan. 22 at Sea-Tac

    January 19, 2019 By Jeffrey Peterson (MEC President)

    On Tuesday, January 22, 2019, it will be exactly one month since the shutdown started on December 22, 2018. We invite you to meet up with your AFA sisters and brothers as we show our solidarity and support for TSA officers, who are represented by the American Federation of Government Employees (AFGE), and other federal […]

    Council #19 – Base Update

    January 15, 2019 By Jarod McNeill (MEC Reserve Chairperson/SEA Communications Chairperson)

    Council #19 – Seattle January Base Update Washington Paid Family Leave Law – UPDATED INFORMATION Last fall prior to Annual Benefits Open Enrollment, we asked about this law during a meeting to discuss impending changes to Benefits. We specifically asked whether Alaska intended to sue the State to deny these benefits to Flight Crews, as […]

    Top Posts & Pages

    • Contract
    • Merger TAs and Information
    • Contact Us
    • Membership Services
    • Grievance 36-99-2-30-19 Violation of §28.G.2 Ground Commuting Policy
    • Master Executive Council (MEC)
    • San Francisco - Council 35
    • Jeppesen Crew Access Update – February 9, 2017
    • Virgin America Letters of Agreement
    • Pass Travel: Positive Space Travel (PST) Tickets [misc]

    Local Councils

    • Anchorage
    • Los Angeles
    • Portland
    • San Diego
    • San Francisco
    • Seattle

    Master Executive Council

    • MEC

    Contract

    • Contract Home

    Committees

    • Air Safety, Health, & Security
    • Benefits
    • Communications
    • EAP/Professional Standards
    • Government Affairs
    • Grievance
    • Hotel
    • Inflight Service
    • Reserve
    • Retirement
    • Scheduling
    • Uniform

    News By Month

    News By Category

    Air Quality Air Safety, Health, & Security Committee (ASHSC) Alternative Dispute Resolution (ADR) AS/VX Merger Benefits Committee Committees Communications Committee Contract Council 15 SAN Council 18 LAX Council 19 SEA Council 30 ANC Council 35 SFO Council 39 PDX EAP/Professional Standards Committee Featured Government Affairs Committee Grievance Committee Hotel Committee Industry News Inflight Service Committee Inflight Training Committee JNC Blog Latest News Local Councils Master Executive Council (MEC) Mobilization Committee Negotiations Negotiations Blog Pairing Construction Preferential Bidding System (PBS) Press Releases Reserve Committee Scheduling Committee Uniform Committee
    • Email
    • Facebook
    • Instagram
    • RSS
    • Twitter
    • YouTube

    Want To Stay In The Loop?

    The best way to stay connected with up-to-date AFA Alaska news and information is through a subscription to AFA Alaska emails!  Click the button below to sign up.  Already a subscriber?  You can make changes to your email by clicking below!
    Sign Up

    Connect With AFA

    • Contact Us
    • Online Support Center
    • AFA International
    • CWA
    • AFA Alaska Social Media Guidelines
    • AFA-CWA Mutual Respect Policy

    Copyright © 2013-2018 Alaska Airlines Master Executive Council, Association of Flight Attendants-CWA, AFL-CIO