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Reserve Committee Meeting Recap – 4th Quarter 2024

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, December 12, to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review specific concerns that Flight Attendants brought forward.
  • Your Local Reserve Committee is available to answer questions, clarify contractual language, or help resolve reserve-related issues. Please don’t hesitate to reach out!

On Thursday, December 12, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Brandi Urban (ANC), Conner Gallagher (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present was MEC Reserve Committee Chairperson Julie Thornton and MEC Reserve Committee Vice Chairperson—New Hire & Probation Jarod McNeill.

The committee met with the Interim Managing Director of Inflight Crew Scheduling & Inflight Operations (South) Sara Cook and Interim Manager of Inflight Crew Scheduling Matthew Trujilo.

The committee is next scheduled to meet on Thursday, March 13, 2025.

Topics of Discussion

The committee reviewed several items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Management Staffing in Crew Scheduling. Management has recently hired two new Crew Scheduling Supervisors who are currently undergoing onboarding. They are expected to be on the floor early next year. 
  • Initial Training Plans for 2025. The number of training classes and the specific number of students in each class will depend on the delivery schedule of new aircraft.
  • Social Media Issues. Social media is currently the primary cause of occurrences among probationary Flight Attendants.
  • Crew Access Issues. Crew Access issues and glitches are ongoing and affecting Reserve Flight Attendants. Reviewed where known issues are documented and any newly added or fixed issues.
  • Upcoming Crew Access Update. A review is scheduled for the upcoming updates to the Crew Access software. This will include associated fixes for current issues and the prioritization of programming improvements.
  • Reserve Utilization Statistics. Currently, reserve utilization stands at approximately 85.7% across all bases. For the first quarter, reserve coverage is expected to be around 18-20%.
  • Escalated Reserve-Related Issues. Reviewed the reserve-related issues that have been escalated to the Scheduling Review Board (SRB) and the Alternate Dispute Resolution (ADR) processes.
  • Concerns with No-Shows and Connectivity. There are ongoing concerns regarding no-shows, the inability to contact Reserve Flight Attendants, and connectivity issues. Please report these matters through the AFA Alaska Online Support Center so that AFA Representatives can follow up with management.

What The Committee Is Working On

  1. Assisting Probationary Flight Attendants Through the Reserve Buddy Program.   Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Reserve Buddy program.
  2. Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring that management is compliant with our contract. 
  3. Developing Additional Tools & Resources for New Flight Attendants. Working to create a plan to provide more user friendly, easy-to-access resources about the CBA and other job-related information for new Flight Attendants.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items you’d like brought up with management? Please let us know! Your Local Reserve Committee is your voice to management. You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

Reserve Committee Meeting Recap – 3rd Quarter 2024

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, September 12, to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review specific concerns that Flight Attendants brought forward.
  • Your Local Reserve Committee is available to answer questions, clarify contractual language, or help resolve reserve-related issues. Please don’t hesitate to reach out!

On Thursday, September 12, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Brandi Urban (ANC), Conner Gallagher (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Adrian Alcantara (SAN). Also present was MEC Reserve Committee Chairperson Julie Thornton and MEC Reserve Committee Vice Chairperson—New Hire & Probation Jarod McNeill.

The committee met with the Director of Inflight Crew Scheduling Sara Cook and Inflight Crew Scheduling Supervisor Matthew Trujilo.

The committee is next scheduled to meet on Thursday, December 12.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Initial Training classes for the remainder of 2024. Class 5 will start in October and will be online in December; this will be the last class of the year. Management has begun discussions about classes for next year, however the number of classes and specific number of students in each class has not yet been confirmed.
  • LOAs & Settlement agreements that pertain to Reserve Flight Attendants.
  • Our partnership with the PBS Committee with their in person & virtual PBS bidding assistance offered monthly. 
  • Recent Reserve-related scheduling issues.
  • Crew Scheduling staffing. Sara Cook hired 3 additional Crew Schedulers and plans to continue to grow her team in the new year.  
  • Reserve-related issues that were escalated to the Scheduling Review Board (SRB) and Alternate Dispute Resolution (ADR) processes. 

What The Committee Is Working On

  1. Assisting Probationary Flight Attendants Through the Reserve Buddy Program.   Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Reserve Buddy program.
  2. Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring that management is compliant with our contract. 
  3. Developing Additional Tools & Resources for New Flight Attendants. Working to create a plan to provide more user friendly, easy-to-access resources about the CBA and other job-related information for new Flight Attendants.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items you’d like brought up with management? Please let us know! Your Local Reserve Committee is your voice to management. You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

Reserve Committee Meeting Recap – 2nd Quarter 2024

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, June 13, to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review specific concerns that Flight Attendants brought forward.
  • Your Local Reserve Committee is available to answer questions, clarify contractual language, or help resolve reserve-related issues. Please don’t hesitate to reach out!

On Thursday, June 13, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Brandi Urban (ANC), Conner Gallagher (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present was MEC Reserve Committee Chairperson Julie Thornton and MEC Reserve Committee Vice Chairperson—New Hire & Probation Jarod McNeill. 

The committee met with the Director of Inflight Crew Scheduling Sara Cook and Crew Pay Process Manager Michelle Carcalean.

The committee is next scheduled to meet on Thursday, September 12.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Issues & glitches with Crew Access that are affecting Reserve Flight Attendants.  Review of where known issues are documented and newly added/ fixed issues. 
  • Review of upcoming update to Crew Access software and associated fixes to current issues and other improvements prioritization for programming fixes.
  • Management staffing within Crew Scheduling.  Sara Cook hired two testers for CrewAccess that are dedicated to help Crew Scheduling test new updates prior to implementation and when a new issue is found attempting to figure out why and how to fix it. 
  • Review of reserve-related issues that have been escalated to the Scheduling Review Board (SRB) and Alternate Dispute Resolution (ADR) processes.
  • Review of reserve utilization statistics for the quarter, it is approximately 92.8% in all bases.  
  • Increase usage of LIMO in California bases and why
  • Ongoing concern with ISA coded trips and increase in no shows.  Please report these issues through the AFA Alaska Online Support Center so that AFA representatives can follow up with management. 

What The Committee Is Working On

  1. Assisting Probationary Flight Attendants Through the Reserve Buddy Program.   Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Reserve Buddy program.
  2. Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring that management is compliant with our contract. 
  3. Developing Additional Tools & Resources for New Flight Attendants. Working to create a plan to provide more user friendly, easy-to-access resources about the CBA and other job-related information for new Flight Attendants.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items you’d like brought up with management? Please let us know! Your Local Reserve Committee is your voice to management. You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

Reserve Committee Meeting Recap – 1st Quarter 2024

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, March 14 to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review a number of specific concerns that were brought forward by Flight Attendants.
  • Your Local Reserve Committee is available to answer questions, provide clarification, or help to resolve any reserve related issues. Please don’t hesitate to reach out!

On Thursday, March 14, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Brandi Urban (ANC), Teran Eason (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present was MEC Reserve Committee Chairperson Julie Thornton and MEC Reserve Committee Vice Chairperson—New Hire & Probation Jarod McNeill. 

The committee met with the Director of Inflight Crew Scheduling Sara Cook, Manager of Inflight Crew Scheduling Goose Hlaingmyint, Director of Payroll Leah Ables, Manager of Crew Pay Debbie Bakke and Managing Director of Operations & Crew Scheduling Allen Theiman.

The committee is next scheduled to meet on Thursday, June 13.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Plans for Initial Training classes for 2024. Class one started on March 18 and will be online May 1. Management is still unsure on the exact number of classes for the year. The specific number of classes and students in each class will be dependent on attrition.
  • Issues and glitches with Crew Access that are affecting Reserve Flight Attendants. Review where known issues are documented and newly added/ fixed issues.
  • Upcoming update to Crew Access software and associated fixes to current issues and other improvements prioritization for programming fixes.
  • Reserve utilization statistics – approximately 90.7% in all bases. Reserve coverage is anticipated to be at approximately 22-21% for Quarter 2.
  • Service flights will increase to two flights and service training will continue in Initial Training this year.
  • Reserve-related scheduling issues that have occurred recently.
  • Ongoing concerns with ISA. Please report these issues through theAFA Alaska Online Support Center so AFA representatives can follow up with management. 
  • Reserve-related issues that have been escalated to the Scheduling Review Board (SRB) and Alternate Dispute Resolution (ADR) processes.

What the Committee is Working On

  1. Assisting Probationary Flight Attendants Through the Reserve Buddy Program.   Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Reserve Buddy program.
  2. Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring that management is compliant with our contract. 
  3. Developing Additional Tools & Resources for New Flight Attendants. Working to create a plan to provide more user friendly, easy-to-access resources about the CBA and other job-related information for new Flight Attendants.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Reserve Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

Reserve Committee Meeting Recap – 4th Quarter 2023

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, December 7 to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review a number of specific concerns that were brought forward by Flight Attendants.
  • Your Local Reserve Committee is available to answer questions, provide clarification, or help to resolve any reserve related issues. Please don’t hesitate to reach out!

On Thursday, December 7, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Brandi Urban (ANC), Conner Gallagher (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present was MEC Reserve Committee Chairperson Julie Thornton.

The committee met with the Director of Inflight Crew Scheduling Sara Cook, Manager of Inflight Crew Scheduling Goose Hlaingmyint and Supervisor of Inflight Crew Scheduling Derrick Bernard.

The committee is next scheduled to meet on Thursday, March 14, 2024.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Plans for Initial Training classes for 2024. Management has pushed the class 1 start date to the end of Q1 or the beginning of Q2, but they still intend to hire more Flight Attendants in 2024. However, the number of classes and the specific number of students in each class will depend on the delivery of new aircraft.
  • Issues and glitches with Crew Access that are affecting Reserve Flight Attendants. Review of where known issues are documented and newly added/ fixed issues. 
  • Review of upcoming updates to Crew Access software and associated fixes to current issues and other improvements prioritization for programming fixes.
  • Support for probationary Flight Attendants through the Probationary Buddy Program. We have had three classes complete probation, and the remaining four classes will all be off probation by mid-April 2024. Reminder to refer Probationary Flight Attendants to their Buddy for answers to contract and work rules questions.
  • Increase in Lineholders picking up reserve days, which has resulted in increased flexibility for Reserve Flight Attendants.
  • Review of reserve utilization statistics for November, where approximately 85.3% of Reserves were used in all bases.
  • Review of personal drops: for November, they have been able to award 931 Flight Attendant personal drops.
  • Review of reserve-related scheduling issues that have occurred recently.
  • Review of reserve-related issues that have been escalated to the Scheduling Review Board (SRB) and Alternate Dispute Resolution (ADR) processes.
  • Reminder to new hire Flight Attendants about the AFA Alaska Online Support Center to report issues, raise concerns, or ask questions.

What the Committee is Working On

  1. Assisting Probationary Flight Attendants Through the Probationary Buddy Program. Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Probationary Buddy program. Growing support in all bases with more buddies & new useful tools. 
  2. Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring management is complying with our contract. If not compliant taking issues through the SRB & ADR process to ensure compliance.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Reserve Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

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