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LOSA Observations Are Underway

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Air Safety, Health, & Security Committee (ASHSC)

  • The first set of observations under the Line Operations Safety Audit (LOSA) program begin today (January 27) and will continue through February 28.
  • Similar to the Aviation Safety Action Program (ASAP), participation in LOSA is entirely voluntary and identifying information such as Flight Attendant names, dates, and flight numbers are never associated with observation data.
  • If you have any questions about the LOSA program, please don’t hesitate to contact the AFA members of the LOSA Steering Committee.

As previously communicated, AFA and management agreed to conduct a Line Operations Safety Audit (LOSA) to help improve safety for Flight Attendants, other crewmembers, and passengers.  The LOSA program is jointly administered by AFA and management as outlined in the Inflight Line Operations Safety Audit (LOSA) Program letter of agreement. The information collected from LOSA observations will help us better understand how Flight Attendants manage threats and errors, evaluate compliance with standard operating procedures and gain valuable insight into our day-to-day line operations from a safety perspective.

LOSA Observers are line Flight Attendants trained by an independent third party, the LOSA Collaborative. They are prohibited from recording Flight Attendant names, flight numbers, or dates, as confidentiality is critical to this process. Any data collected is sent directly to the LOSA Collaborative, which evaluates and analyzes the information. AFA and management will receive a final report outlining what went well and what can be better, identifying procedures that should be modified or re-emphasized.

Over the next month, you may have a Flight Attendant LOSA Observer ask to join your flight to conduct an observation. Participation is entirely voluntary; however, we encourage you to participate in this valuable effort. You also will have the opportunity to submit any safety-related feedback in an anonymous questionnaire during the flight.

Questions?

More information about LOSA can be found in the January 16, 2023 bulletin bundle (AAG sign-on required). If you have any other questions about the LOSA program, please reach out to the AFA members of the LOSA Steering Committee at losa@afaalaska.org.

Operational Safety Debriefs

Master Executive Council (MEC)

  • AFA and management recently agreed to a defined process for when a debrief meeting with management needs to be conducted following an operational safety event.
  • The agreement ensures protections for Flight Attendants while guaranteeing pay, duty day limitations, and AFA representation.
  • Details can be found in the Operational Safety Debriefs Letter of Agreement (LOA).

In 2019, AFA filed grievance number 36-99-2-170-19, which alleged management’s violation of section 19.A of the collective bargaining agreement. The violation was related to an incident where management conducted a debrief meeting with Flight Attendants while they were still on duty following a slide deployment incident. As there was no contractual basis for management to conduct a meeting to investigate a work-related event with Flight Attendants outside of the procedures outlined in 19.A, the grievance alleged that contractual rights to AFA representation and investigatory meeting pay were violated.

The grievance was denied by management and subsequently scheduled for arbitration in June 2020. As the arbitration date approached, management indicated they were interested in settling the grievance in lieu of arbitration. Discussions between AFA and management ensued and a settlement-in-concept was reached, which the MEC approved at the time.

Following the conceptual agreement, AFA proposed a letter of agreement (LOA) that codified the settlement in detail. Unfortunately, turnover in a number of key management positions resulted in setbacks as new managers needed to brought up to speed with the history of the settlement and background of what had been discussed. To compound the situation, the aircraft evacuation of flight 751 in Seattle on August 23, 2021 revealed some unforeseen issues with the debrief process that required further discussion and incorporation into the proposed settlement.

Operational Safety Debriefs Letter of Agreement (LOA)

AFA and management were recently able to reach consensus on the details of the LOA, which serves as final settlement of the original grievance.  AFA LOA 2023-01-17 (Operational Safety Debriefs) establishes a process for management to speak directly to Flight Attendants who have been involved in a significant safety-related event while providing benefits and protections to Flight Attendants, including:

  • Minimum pay of 4 TFP for participating in an Operational Safety Debrief, in addition to any Minimum Pay Rules and pay protection due. 
  • Limitations on how long Operational Safety Debriefs are, when they must begin, and maximum duty day.
  • Guarantee that any conversations are non-disciplinary in nature and any information obtained cannot be used in disciplinary actions (including protections under ASAP if an ASAP report is filed timely).
  • The right to AFA representation and involvement in conversations.
  • An established process to handle any follow-up training.

For complete details, please click here to view the complete LOA.  You can also find the LOA on your IMD in GoodReader in the ASFA Supplemental > Collective Bargaining Agreement folder.

Questions?

If you have any questions about the Operational Safety Debriefs LOA, please contact your LEC President.

Air Safety, Health, & Security Committee Meeting Recap – 1st Quarter 2023

Air Safety, Health, & Security Committee (ASHSC)

  • Our AFA Air Safety, Health, & Security Committee (ASHSC) Chairpersons met on Thursday, January 5 to discuss their ongoing program of work to represent Flight Attendants interests related to safety, health, and security in our workplace.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft.
  • Reporting safety concerns is more important than ever given the challenges we are currently facing as a work group.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Reports (ASAP), and fatigue reports can all be filed through Report It!  Please contact a member of your Local ASHSC if you need assistance.

On Thursday, January 5, our AFA Local Air Safety, Health, & Security Committee (ASHSC) Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Debi Wallstrom (ANC), David Lake (SEA), Blair Kimball (PDX), Brad Young (SFO), Carin Meritt (LAX), and Eva Gatus (SAN).  Also present were MEC ASHSC Air Quality Representative Yvette Satterlee and MEC ASHSC Chairperson Seth Heiple.  The committee met with Cabin Safety Manager Cari Smith-Allen, Director of Inflight Training & Standards Thomas Kaminski, Inflight Reporting Coordinator Kevin Weatherbie, Director of Inflight Safety & Compliance Corey Chestnut, Interim Manager of Inflight Policy & Procedure Johanna Giese, Manager of Inflight Policy & Procedure Kaliko Howell, and Senior Inflight Safety & Data Specialist Claudia Modl from management.

Topics of Discussion

The committee reviewed a number of items when meeting with management.  Some items discussed include:

  • Announcements changed from
    “must” to “should” when telling passengers to unplug from seat power. Management agreed to change this back to “must”.
  • Requested more timely notification of possible air quality events so AFA can provide timely support.
  • Location of the onboard wheelchair. The Company won’t be able to change the location of the onboard wheelchair, but management has agreed to look at the feasibility of moving liquid supplies out of the centerline overhead bin so possible leakage doesn’t damage other supplies and soak the onboard wheelchair case.
  • Boarding should be at D-40, but SEA boards at D-43. Inflight management has been working with the SEA station on this issue. Company policy is that boarding starts at D-40 at all stations and SEA is not an exception. The ASHSC has asked Inflight to change the prebuilt replies in Block2Block team messaging to the “Are you ready to board” question to state “we are ready to board at D-40”, so is no confusion about the intent responding.
  • Flying after an inflight emergency or medical. When a situation occurs where Section 15 of the contract applies, management who are in contact with Flight Attendants after the event should clearly communicate that a trip drop with pay protection, but without points, is available.  This allows Flight Attendants to make the safest choice for themselves and the operation without having to worry about personal consequences.
  • ANC Airport parking lot and ice removal. Inflight safety and compliance management will reach out to ANC base management to see if they can help address the issues.
  • Immediate assistance during irregular ops/emergencies. Inflight needs to utilize additional resources to help with hotels and transportation and other issues which can be handled outside of scheduling so Flight Attendants are not waiting in situations that may not be safe.
  • Trash odors in Galley 1 on the 737 MAX. The trash compartments are supposed to be cleaned on every RON. The Committee has asked for an audit of this process as there are still reports of issues with odors in trash areas caused by the design of the F/C trash opening/chute, which allows some waste placed in the receptacle to fall outside of the trash can.
  • Trays in Galley 4-2 continue to be in the wrong location. Trays can fall out and cause injury. A fix was implemented on December 6 by Catering, but it needs more attention since there are reports of the issue still occurring.
  • Tray tables on the A321 can block access to the B Flight Attendant jumpseat. Even if this is an allowable configuration, the Committee doesn’t believe it is safe and would like it addressed.
  • Ice cleats. Concerns with passengers wearing them onboard the aircraft as they could damage the aircraft interior.

What the Committee is Working On

  1. Bed Bug Exposure Protocol.  Together with the Hotel Committee, working towards the adoption of an exposure protocol so Flight Attendants and management will know how to respond when bed bug exposure has been confirmed.
  2. Time for Equipment Checks and Briefings. The ASHSC continues to advocate for an adequate amount of time to complete checks and briefings prior to passenger boarding.
  3. Launching the Line Operations Safety Audit (LOSA) Program.  Continuing to work with the other members of the LOSA Steering Committee to launch the LOSA Program.  A total of 36 peer LOSA Observers have been selected, representing all the bases. The first round of observations will occur from January 27 to February 28. We expect the deidentified data generated from the observations will result in improvements to policy and procedure, the safety of our work environment, and the quality of our training. 

We Want to Hear From You!

If you’ve experienced a safety-related issue, please help the committee to advocate for improvement and change by filing a report.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Program (ASAP) reports, and fatigue reports can all be submitted using ReportIt!  If you’re not sure what type of report to file for a particular situation or need help, please don’t hesitate to contact a member of your Local ASHSC.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local ASHSC is your voice to management.  You can find our contact information on the ASHSC page of the AFA Alaska website. 

Inflight Line Operations Safety Audit (LOSA) Program

Air Safety, Health, & Security Committee (ASHSC)

  • AFA and management have agreed to implement a Line Operations Safety Audit (LOSA) program to improve safety for Flight Attendants, other crewmembers, and passengers.
  • Similar to the Aviation Safety Action Program (ASAP), participation in LOSA is entirely voluntary and identifying information such as Flight Attendant names, dates, and flight numbers are never shared with management.
  • If you have any questions about the LOSA program, please don’t hesitate to contact your Local Air Safety, Health, & Security Committee (ASHSC) or the AFA members of the LOSA Steering Committee.

Our AFA Air Safety, Health, & Security Committee (ASHSC) and management regularly review a wide variety of data that allows us to identify and mitigate potential safety risks at our airline, an essential part of the Company’s Safety Management System (SMS). To supplement the safety data generated from our regular programs, AFA and management have agreed to conduct a Line Operations Safety Audit (LOSA) in the first quarter of next year.

AFA and management administer the LOSA program jointly as outlined in the Inflight Line Operations Safety Audit (LOSA) Program letter of agreement. The information collected from LOSA observations will help us better understand how Flight Attendants manage threats and errors, evaluate compliance with standard operating procedures and gain valuable insight into our day-to-day line operations from a safety perspective.

When LOSA observations begin next year, a team of two Flight Attendant LOSA Observers may ask to join your flight. Participation is entirely voluntary; however, we encourage you to participate in this vital effort. You also will have the opportunity to submit any safety-related feedback in an anonymous questionnaire during the flight. 

LOSA Observers are line Flight Attendants trained by an independent third party, the LOSA Collaborative. They do not record Flight Attendant names, flight numbers, or dates, as confidentiality is critical to this process. Any data collected is sent directly to the LOSA Collaborative, which evaluates and analyzes the information. AFA and management will receive a final report outlining what went well and what can be better, identifying procedures that should be modified or re-emphasized.

ALPA at Alaska is also an enthusiastic supporter of LOSA, and our Pilots have participated in multiple LOSAs over the past 15 years. As a result, they have seen improvements in safety-related procedures. We are pleased to have parity with ALPA by securing a LOSA program and joining United Airlines as one of only two carriers worldwide with an Inflight LOSA program.

Questions?

If you have questions about the LOSA program, please reach out to your Local ASHSC or the AFA members of the LOSA Steering Committee.

AFA LOSA Steering Committee Members

Seth Heiple, MEC ASHSC Chairperson
David Lake, MEC ASHSC LOSA Representative

Air Safety, Health, & Security Committee Meeting Recap – 4th Quarter 2022

Air Safety, Health, & Security Committee (ASHSC)

  • Our AFA Air Safety, Health, & Security Committee (ASHSC) Chairpersons met on Thursday, October 13 to discuss their ongoing program of work to represent Flight Attendants interests related to safety, health, and security in our workplace.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft.
  • Reporting safety concerns is more important than ever given the challenges we are currently facing as a work group.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Reports (ASAP), and fatigue reports can all be filed through Report It!  Please contact a member of your Local ASHSC if you need assistance.

On Thursday, October 13, our AFA Local Air Safety, Health, & Security Committee (ASHSC) Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Debi Wallstrom (ANC), David Lake (SEA), Blair Kimball (PDX), Brad Young (SFO), Carin Meritt (LAX), and Eva Gatus (SAN).  Also present were MEC ASHSC Vice Chairperson—Air Quality Yvette Satterlee and MEC ASHSC Chairperson Seth Heiple.  The committee met with Cabin Safety Manager Cari Smith-Allen, Director of Inflight Training & Standards Thomas Kaminski, Inflight Policy & Procedure Specialist Cassie Tevis, Managing Director of Inflight Operations Michaela Littman, Director of Inflight Safety & Compliance Corey Chestnut, Interim Manager of Inflight Policy & Procedure Johanna Giese, and Inflight Experience Program Manager Matthew Coder.

Topics of Discussion

The committee reviewed a number of items when meeting with management.  Some items discussed include:

  • IMD Replacement Status.  F/As hired prior to 2022 should be receiving new IMDs before 2023.
  • Trash Stowage.  A Trash Task Force (which includes a representative from both the ASHSC and AFA Inflight Service Committee) meets every other week to monitor trash reports and work on solutions.
  • Single Door Catering.  Working with other divisions to come up with a documented process for catering out of just the aft or forward galleys where dual door catering cannot be accomplished.
  • 737 MAX 9 G1 Trash Compartment: Management is reviewing process for cleaning the MAX 9 G1 trash compartment in response to Flight Attendant complaints.  Management is also looking at improving the design on future versions of the MAX. 
  • Undesirable Lavatory Odors.  Toilets cowls are being removed on regular intervals to deep clean underneath them, which should help alleviate unpleasant smells.  Flight Attendants should write up the aircraft (using a Cabin Discrepancies form) if odors are overwhelming and need immediate attention.
  • Passenger POC Batteries.  Discussed concerns about passenger’s POC battery not being charged enough to last the length of the flight.  Management reported that CSAs are trained to ask if the POC battery is charged and can last at least 1.5x the length of the flight.  All POCs should have cabin approved tag attached prior to boarding to indicated they have been verified by CSAs
  • 737-900 Seatbelts Extensions.  Not all seat belt extensions on our fleet are compatible with every aircraft type. Maintenance checks each aircraft to ensure the correct ones are boarded every 120 days.  The Committee also brought forward concerns to management that some extensions require opening the buckle 180 degrees to release, which makes performing the safety demo awkward and may be difficult for passengers to use.
  • Onboard Cleaning Products. Management is looking at removing the large bottle of cleaning spray currently boarded due to issues with leakage. They may place a smaller bottle in the UPK instead so it is still available when needed.
  • Event Follow Up Emails.  Management reported that they are trying to constantly provide information to employees about significant events.
  • MELs.  Significant discussion was had about ways to improve communication from Maintenance Technicians and Pilots when sharing information with Flight Attendants regarding MELs.  The Committee believes management can do a better job training Flight Attendants about the MEL process and how to apply safety principles (Ready, Safe, Go).  The Committee also wants to build awareness with Flight Operations and Maintenance & Engineering so that there is a better understanding of how legally applied MELs affect Flight Attendant working conditions and can lead to the perception of an unsafe work environment.
  • Recurrent Training (RT) Drills for 2023.  Review of the number and type of drills planed for RT 2023.  Management currently plans to evaluate Flight Attendants on both Boeing and Airbus drills and a new arrival procedure drill.  The Committee is concerned that the number of drills when accompanied by hands-on practice time will not fit comfortably in the RT footprint.
  • Trays.  The Committee discussed issues with trays coming out of galley compartment unexpectedly and striking Flight Attendants.  Management reports that trays should all be catered inside of beverage carts.  It is a catering error if they are found elsewhere and should be reported using the catering feedback function in Block2Block (B2B).
  • Emergency Medical Equipment.  The Committee continues to advocate that additional equipment, such as pulse oximeters, be added to onboard medical kits.
  • Layover Transportation Safety.  Reports have been received about a number of recent accidents involving layover transportation.  The Committee wants to ensure drivers are well vetted by management and encourage Flight Attendants to wear a seatbelt whenever they are available.
  • Personal Items Plugged Into Galley Power Outlets.  There have been reports of Flight Attendants plugging personal items, like tea kettles, into galley power outlets.  No personal items may be plugged into galley power outlets as they are not tested to be safe for the environment or with the 400Hz power supplied by the outlets.
  • Apple AirTags.  Lufthansa recently banned Apple AirTags on checked luggage. The Committee asked management to provide a safety assessment of Apple AirTags and similar tracking devices on checked luggage.
  • Lack of Reach Out After Significant Events. Discussed better ways to ensure that management and AFA representatives are aware of significant events which take place on the aircraft. There can be a lag time if the only notification is from a FAIR filed by the Flight Attendants involved in the event.  Flight Attendants need better information about how and when to reach out to Inflight management about an event.  
  • Change Location of “In an evacuation, leave all carry-on items behind” Announcement.  The Committee provided feedback to management that this announcement doesn’t flow well in the safety demo and suggested moving to a different location.  Management agreed and will look at improving the flow.
  • CSA Boarding Questions in B2B Teams Messaging.  Management understands that there is significant confusion among Flight Attendants and CSAs with this process. There seem to be very different expectations between CSAs and Flight Attendants about the meaning of the “ready to board” message.  Per Company policy, boarding should start at D-40, so it is expected that when answering “ready to board” that boarding will begin accordingly at D-40.  The Committee also expressed concern about the questions being asked before Flight Attendants have even reported to the aircraft and with messages not going through in a timely manner because of connectivity issues. 
  • Block2Block (B2B) Passenger Age Group Identifiers.  The Committee shared a request to have identifiers added to B2B to help Flight Attendants assess compliance related to age-related policies and regulations (under 2, 15 or over, 21 or over). Management indicates this is on the development list but a low priority.
  • Final Compliance Checks at 18,000 Feet.  After years of advocacy by the Committee, management indicates that final compliance checks will move from being conducted at 10,000 feet on descent to 18,000 feet to improve safety. This change is being made to reduce turbulence related injuries.
  • Cabin Lighting During Compliance Checks: The Committee had previously requested brighter lighting for pre-landing compliance checks.  Management recently made the change based on this request.

What the Committee is Working On

  1. Simplifying Cabin Lighting Settings.  Together with the Inflight Service Committee, working to reduce the number of cabin lighting scenes and simplify settings while ensuring a safe level of lighting whenever carts are in the aisle.
  2. 737 MAX 8 Galley Designs.  Working with the Inflight Service Committee and management to ensure the new 737 MAX 8 galleys are as safe and as Flight Attendant friendly as possible.
  3. Launching the Line Operations Safety Audit (LOSA) Program.  Working with the members of the LOSA Steering Committee to launch the LOSA Program.  Additional communications from management will be coming soon about the opportunity for Flight Attendants to get involved in the program as LOSA Observers. 

We Want to Hear From You!

If you’ve experienced a safety-related issue, please help the committee to advocate for improvement and change by filing a report.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Program (ASAP) reports, and fatigue reports can all be submitted using ReportIt!  If you’re not sure what type of report to file for a particular situation or need help, please don’t hesitate to contact a member of your Local ASHSC.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local ASHSC is your voice to management.  You can find our contact information on the ASHSC page of the AFA Alaska website. 

Celebrating Black History Month

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Human Rights Committee February 1st marks the first day of Black History Month in the United States.  The celebration has a long tradition that can be traced back to 1925 when Harvard trained-historian Carter G. Woodson introduced “Negro History Week”, which sought to raise awareness of the contributions made by Black individuals to society and the […]

Never Forget: Honoring Alaska Airlines Flight 261—January 31, 2000

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Master Executive Council (MEC) Twenty-three years ago today, we tragically lost Alaska Airlines Flight 261, flying between Puerto Vallarta and San Francisco, when it went down in the Pacific Ocean between Port Hueneme and Anacapa Island off the coast of Southern California. We will never forget Flight Attendants Kristin Mills, Craig Pulanco and Allison Shanks; […]

LOSA Observations Are Underway

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Air Safety, Health, & Security Committee (ASHSC) As previously communicated, AFA and management agreed to conduct a Line Operations Safety Audit (LOSA) to help improve safety for Flight Attendants, other crewmembers, and passengers.  The LOSA program is jointly administered by AFA and management as outlined in the Inflight Line Operations Safety Audit (LOSA) Program letter of agreement. The […]

Operational Safety Debriefs

Master Executive Council (MEC) In 2019, AFA filed grievance number 36-99-2-170-19, which alleged management’s violation of section 19.A of the collective bargaining agreement. The violation was related to an incident where management conducted a debrief meeting with Flight Attendants while they were still on duty following a slide deployment incident. As there was no contractual […]

Scheduling Committee Meeting Recap – January 2023

Scheduling Committee On Tuesday, January 24, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also […]

Response to the November 18th Inflight Town Hall Webcast

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California meal & rest breaks Management’s continued scare tactics and speculative “what-if’s” as put forward during the Inflight Town Hall webcast today regarding California meal & rest breaks are unnecessary and extremely disappointing. Although it is true there are some challenging aspects of compliance with California meal & rest break laws for commercial aviation, AFA […]

ALPA Alaska Approves Tentative Agreement for Pilot Ratification

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Master Executive Council (MEC) President Jeffrey Peterson The Air Line Pilots Association (ALPA) Alaska Airlines leadership recently announced they approved a tentative agreement (TA) with Alaska Airlines management for pilot ratification. Click here for the Alaska Airlines Pilots TA Quick Guide (September 2022) > At a quick glance, the TA contains impressive improvements to scope, […]

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