Air Safety, Health, & Security Committee (ASHSC)
- The first set of observations under the Line Operations Safety Audit (LOSA) program begin today (January 27) and will continue through February 28.
- Similar to the Aviation Safety Action Program (ASAP), participation in LOSA is entirely voluntary and identifying information such as Flight Attendant names, dates, and flight numbers are never associated with observation data.
- If you have any questions about the LOSA program, please don’t hesitate to contact the AFA members of the LOSA Steering Committee.
As previously communicated, AFA and management agreed to conduct a Line Operations Safety Audit (LOSA) to help improve safety for Flight Attendants, other crewmembers, and passengers. The LOSA program is jointly administered by AFA and management as outlined in the Inflight Line Operations Safety Audit (LOSA) Program letter of agreement. The information collected from LOSA observations will help us better understand how Flight Attendants manage threats and errors, evaluate compliance with standard operating procedures and gain valuable insight into our day-to-day line operations from a safety perspective.
LOSA Observers are line Flight Attendants trained by an independent third party, the LOSA Collaborative. They are prohibited from recording Flight Attendant names, flight numbers, or dates, as confidentiality is critical to this process. Any data collected is sent directly to the LOSA Collaborative, which evaluates and analyzes the information. AFA and management will receive a final report outlining what went well and what can be better, identifying procedures that should be modified or re-emphasized.
Over the next month, you may have a Flight Attendant LOSA Observer ask to join your flight to conduct an observation. Participation is entirely voluntary; however, we encourage you to participate in this valuable effort. You also will have the opportunity to submit any safety-related feedback in an anonymous questionnaire during the flight.
More information about LOSA can be found in the January 16, 2023 bulletin bundle (AAG sign-on required). If you have any other questions about the LOSA program, please reach out to the AFA members of the LOSA Steering Committee at email@example.com.