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Association of Flight Attendants-CWA Alaska Airlines Master Executive Council

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Safety Concerns with the Reconfigured Airbus “Aura” Cabins

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The AFA Air, Safety, Health and Security Committee (ASHSC) has brought forward a member’s safety concerns regarding the interior aft assist handles at the L1 and R1 exit doors on the reconfigured Alaska (“Aura”) Airbus 319, 320 and 321. AFA is also reviewing the placement of seats with relation to the L2 and R2 mid-cabin exits and the potential for those seats to interfere with the expeditious activation of the exits and to impede egress in an emergency evacuation. To keep this communication shorter, we will focus on the L1 and R1 aft assist handles but be assured that AFA is working both issues.

What are the concerns?

The reconfigured Aura bulkheads that are immediately aft of L1 and R1 (separating 1AC from the forward jumpseats on aircraft left and 1DF and the forward galley on aircraft right) have been relocated farther forward than the bulkheads on Legacy Virgin America (“Red”) aircraft.

Why is this a concern?

The bulkheads are now very close to the aft assist handles, effectively rendering the handles unusable.

This is significant because many if not most Flight Attendants cannot maintain a grip on the forward assist handle while simultaneously pulling the inflation handle at the exit. In such circumstances, Flight Attendants have been trained to ‘monkey’ over to the aft assist handle in order to maintain a protected position while pulling the inflation handle. The Flight Attendant is then supposed to ‘monkey’ back over to the forward assist handle prior to commanding abled bodied persons (ABPs) to initiate the evacuation. If a Flight Attendant cannot use the aft assist handle, it is more likely the FA will be pushed out of the aircraft while pulling the inflation handle. This situation unnecessarily increases the likelihood and potential severity of Flight Attendant injury during an emergency evacuation.

What is being done?

Management’s response

Once management was alerted to the issues by AFA, it has been very responsive. On Wednesday, March 6, management and AFA conducted a joint site visit to an Aura A320 during the aircraft’s turn time in Seattle in order to better understand AFA’s concerns. Management posted the following alert on the Inflight webpage later that evening:

AFA has brought forward concerns to Inflight management that the new Aura retrofit interior on A320 and A321 aircraft have a narrow space between the bulkhead wall and the aft assist handle at the L1/R1 exits.

Although the Aura retrofit interior is FAA approved, we are currently working with Maintenance & Engineering and the vendor who installed the interior to determine improved functionality. In the next several days, management will be holding cross-divisional meetings to explore alternate options.

We want you to be safe. Our advice is if you cannot use the aft assist handle, secure yourself by any means necessary to ensure you are protected. We will continue to provide updates as they become available.

Management conducted a follow-up safety risk management (SRM) assessment on the issues earlier today (March 8, 2019). In the SRM meeting, management pledged to actively explore long-term solutions to the concerns. More meetings are scheduled next week.

AFA’s response

Besides AFA bringing the issue to management’s attention over the past week, the Master Executive Council (MEC) filed two contractual grievances yesterday:

  • Grievance 36-99-2-40-19 Violation of Section 25.B Failure to Provide a Safe and Healthy Workplace alleges that management failed to provide a safe and healthy workplace when it installed new bulkheads on the retrofitted Airbus (“Aura”) aircraft that effectively renders the aft assist handles near doors L1/R1 as unusable and unnecessarily increases the likelihood and potential severity of Flight Attendant injury during an emergency evacuation.
  • Grievance 36-99-2-41-19 Violation of Section 25.D.2 Failing to Notify MEC President and ASHSC of Reconfiguration or Re-design Prior to Final Decision alleges that management failed to notify the MEC President of a decision to reconfigure or re-design the interior of the Airbus aircraft and to discuss with the ASHSC the parties’ interests and concerns for inflight safety prior to making a final decision on the reconfiguration/re-design.

AFA ASHSC representatives participated in the SRM meeting earlier today, and AFA will continue to actively interface with management on these issues until long-term solutions to our concerns have been implemented.

In the meantime, AFA recommends that Flight Attendants submit a confidential Aviation Safety Action Program (ASAP) report in order to document their safety concerns. These confidential reports are tracked and actioned upon by the FAA, the Company and AFA.

Be assured your safety is of paramount importance to us and stay tuned for further developments!

In Solidarity

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee; MEC Grievance Committee Chairperson Stephanie Adams; MEC Air Safety Health and Security (ASHSC) Committee Chairperson Seth Heiple and ASHSC Vice Chairperson-Aviation Safety Action Program (ASAP) Brad Young

ASAP Event Review Committee Alternate Representative Position

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Background

The Aviation Safety Action Program (ASAP) Event Review Committee (ERC) Alternate Representative is responsible for serving as the AFA representative on the ASAP ERC.  As the alternate representative, this position participates in ERC meetings in the absence of the ASAP ERC Primary Representative.

Qualifications

  • Robust working knowledge of the Flight Attendant Manual, applicable Flight Attendant CFRs, and ASAP letters of agreement (LOAs) and memorandums of understanding (MOUs).
  • Ability to attend ERC meetings in Seattle as necessary.
  • Strong computer skills. Working knowledge of Google email and Microsoft Office preferred.
  • Strong written and verbal communication skills. Ability to write communications, respond professionally to internal and external e-mail, track issues, and prepare reports.
  • Ability to meet deadlines and follow up on assigned tasks.
  • Previous Air Safety, Health, & Security Committee (ASHSC) experience strongly preferred.

Duties

  • Serve as the AFA representative on the ASAP ERC in the absence of the ASAP ERC Primary Representative. 
  • Attend ERC meetings as scheduled.  Perform pre-meeting work in ETQ/Report It!.   Review events and add comments/suggestions to be discussed at ERC meeting.  
  • Assist Flight Attendants as needed with questions related to ASAP procedures, reporting requirements, and other program information. 
  • Make recommendations for safety improvements to the ASHSC. 
  • Assist the MEC ASHSC Vice Chairperson—Aviation Safety Action Program to develop, maintain, and update membership education materials about ASAP. 
  • Regularly communicate with and receive briefings from the designated AFA ERC Primary Representative on the activities of the ERC. 
  • Regularly communicate with and provide updates to the MEC ASHSC Vice Chairperson—Aviation Safety Action Program on all activities, meetings, and work being performed. 
  • Attend ASAP and other ASHSC-related meetings and training, as requested. 
  • Assist the MEC ASHSC Vice Chairperson—Aviation Safety Action Program as needed.

Time Commitment and Flight Pay Loss Reimbursement

  • This position will receive company business (CB) Flight Pay Loss (FPL) for meetings attended per section 27.P of the Flight Attendant collective bargaining agreement. This includes “A” pay, 5% override, and travel pay to/from domicile to meeting location.  
  • Time commitment is variable as this position will only be active when the ASAP ERC Primary Representative is not available.
  • The ASAP ERC Alternate Representative will have pre-arranged, pre-planned absences (at 6.0 TFP credit per day) loaded into her/his schedule as needed to attend scheduled meetings.

Working Relationships

With The Air Safety, Health, & Security Committee (ASHSC)

Frequent interaction with the MEC ASHSC Chairperson and Local ASHSC Chairpersons. Occasional interaction with Local ASHSC Members.

With The Master Executive Council

This position reports to the Master Executive Council through the MEC ASHSC Chairperson. The MEC executive sponsor for the committee is the MEC Vice President.

With Alaska Airlines Management

Constant interaction with management, particularly the Manager of Inflight Safety Reporting & Records (Claudia Modl), ASAP Manager (Chris Benson), and ASAP Specialist (Brandon Rudolph). Occasional interaction with the Director of Inflight Safety & Compliance (Anne Shaw) and Manager of Inflight Safety & Compliance (Monica Grant).

With Government Agencies

Constant interaction with Federal Aviation Administration (FAA) representatives in conjunction with ERC meetings.

Expressing Interest and Interview Scheduling

  • Submit a declaration of interest and resume to MEC Secretary-Treasurer Linda Christou at linda.christou@afaalaska.org no later than 5 PM Pacific Time on Friday, March 29, 2019. 
  • Linda will contact qualified candidates to schedule an interview and provide additional information regarding transportation and booking of flights if necessary.
  • In-person interviews will take place at the AFA Office in Seattle on Tuesday, April 16, 2019.

Questions?

Please direct any questions about the position to MEC ASHSC Vice Chairperson—ASAP Brad Young at bradley.young@afaalaska.org.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; MEC ASHSC Chairperson Seth Heiple and MEC ASHSC Vice Chairperson—ASAP Brad Young

Commuter Boarding Priority Arbitration

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On October 25, 2018, the Company and AFA arbitrated Grievance 36-99-2-29-15 (Section 28.G.6 Commuter Boarding Priority). This grievance alleged the Company’s violation of the collective bargaining agreement when management allowed Company employees (and their dependents) on pleasure travel to be given higher boarding priority than commuting Flight Attendants. AFA is very pleased to inform you that a neutral arbitrator has found in favor of AFA’s position. 

Background

In 2015, AFA became aware that management had made changes to the employee travel program giving management employees at the director level and certain IT employees a boarding priority of D2 for space-available pleasure travel. D2 is above the boarding priority of D8 for space-available registered commuter travel and well above the boarding priority of E1 that most employees receive for space-available pleasure travel. Contract 2014-2019 Section 28.G [Commuter Policy] states that registered commuters will be given boarding priority over Company employees (and dependents) on pleasure travel and over all employees of other airlines on Alaska Airlines mainline flights. 

The Award

The parties recently received the final award, which specifies:

  1. The grievance was timely filed.
  2. The Company violated Section 28.G.6 of the 2014-2019 Agreement when it allowed Company employees and their dependents on non-revenue pleasure travel to be given higher boarding priority than commuting Flight Attendants.
  3. The Company is prohibited from granting Company employees and their dependents on non-revenue pleasure travel to be given higher boarding priority than commuting Flight Attendants.

The Remedy

Management estimates it will take approximately eight weeks to implement the required changes to Fly in order to become contractually compliant. When the changes are complete, the D2 boarding priority will be deactivated for Directors (and their dependents), and they will use the E1Y space-available pleasure travel boarding priority instead. This award decision is a very satisfying resolution for AFA. This award decision is a very satisfying resolution for AFA. The award restores the proper boarding priority for space-available registered commuter travel relative to all other employees on space-available pleasure travel. It also sends a clear message to management that proper notice must be given to the union for changes to Company Policy and that unilateral changes to policy in conflict with contract language doesn’t fly!  

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee and MEC Grievance Committee Chairperson Stephanie Adams

Building Better Working Relationships

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A message from your AFA Employee Assistance Program (EAP) Committee

Human are naturally social creatures – we crave friendship and positive interactions, just as we do food and water. So it makes sense that the better our relationships are at work, the happier and more productive we’re going to be.

Good working relationships give us several other benefits. Our work is more enjoyable when we have good relationships with those around us. Good relationships give us freedom from spending our time and energy overcoming the problems associated with negative relationships. Most importantly, successful working relationships are criterial to crew resource management and thus safety.  

So what are the characteristics that make up good, healthy working relationships?

  • Trust – This is the foundation of every good relationship. When you trust  co-workers, you form a powerful bond that helps you to work and communicate more effectively. If you trust the people you work with, you can be open and honest in your thoughts and actions, and you don’t have to waste time and energy “watching your back.”
  • Mutual Respect – When you respect the people who you work with, you value their input and ideas, and they value yours. Working together, you can develop solutions based on your collective insight, wisdom and creativity.
  • Mindfulness – This means taking responsibility for your words and actions. Those who are mindful are careful and attend to what they say, and they don’t let their own negative emotions impact the people around them. They are conscious communicators.
  • Welcoming Diversity – People with good relationships not only accept diverse people and opinions, but they welcome them. For instance, when your flying partners offer different opinions from yours, you take the time to consider what they have to say, and factor their insights into your decision-making.
  • Open Communication – We communicate all day, whether we’re sending emails and IMs, or meeting face to face. The better and more effectively you communicate with those around you, the richer your relationships will be. All good relationships depend on open, honest communication.

So, what can you do to build better relationships at work?

Develop Your People Skills

Good relationships start with good people skills including how well you collaborate, communicate and deal with conflict. 

Identify Your Relationship Needs

Look at your own relationship needs. Do you know what you need from others? And do you know what they need from you? Understanding these needs can be instrumental in building better relationships.

Schedule Time to Build Relationships

Devote a portion of your flying day toward relationship building, even if it’s just in minute increments. Small and even routine interactions help build the foundation of good relationships.

Focus on Your EI

Spend time developing your emotional intelligence (EI). Among other things, this is your ability to recognize your own emotions, and clearly understand what they’re telling you.

High EI also helps you to understand the emotions and needs of others.

Appreciate Others

Show your appreciation whenever someone helps you. Everyone wants to feel that their work is appreciated. So, genuinely compliment the people around you when they do something well. This will open the door to great work relationships.

Be Positive

Focus on being positive which is both attractive and contagious.  It will help strengthen your relationships with your flying partners. No one wants to be around someone who’s negative all the time.

Avoid Gossiping

Don’t gossip. Gossip is a major relationship killer at work. If you’re experiencing conflict with someone in your group, talk to them directly about the problem. Gossiping about the situation with others will only exacerbate the situation, and will cause mistrust and animosity between you.

Stretch Yourself

Occasionally, you’ll have to work with someone you don’t like or someone that you simply can’t relate to. But, for the sake of your comfort and everyone’s safety, it’s essential that you maintain a professional relationship. When this happens, make an effort to get to know the person. It’s likely that the person knows full well that the two of you aren’t on the best terms, so make the first move to improve the relationship by engaging in positive exchanges. While you’re talking, try not to be too guarded. Ask the person about their background and interests. Instead of putting energy into your differences, focus on finding things that you have in common. Just remember – not all relationships will be great; but you can make sure that they are, at least, workable!

MEC Grievance Committee Assistant Interviews

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Background

The MEC Grievance Committee Assistant is responsible for providing administrative support to the MEC Grievance Committee and Local Grievance Committees.  The Assistant works closely with the MEC Grievance Committee Chairperson, Local Grievance Committee Chairpersons, Scheduling Committee, and Reserve Committee to ensure Flight Attendant receive the best possible representation.

Qualifications

  • Robust working knowledge of the Flight Attendant collective bargaining agreement, specifically the scheduling, reserve, grievance procedures, board of adjustment, and compensation sections.
  • Ability to maintain office hours in Seattle during the business week and attend meetings as required.
  • Strong computer skills. Excellent working knowledge of Jeppesen Crew Access (JCA), Google email, osTicket, and Microsoft Office preferred.
  • Strong written and verbal communication skills. Ability to write communications, respond professionally to internal and external e-mail, track issues, prepare reports, and plan meeting agendas and take minutes.
  • Ability to meet deadlines and follow up on assigned tasks.
  • Previous Grievance, Scheduling, or Reserve Committee experience strongly preferred.

Duties

  • Provide procedural assistance and administrative guidance to Local Grievance Committees in handling Flight Attendant concerns.
  • Maintain the grievance log.  Assign grievance numbers when requested and log appropriately.  File grievances as requested.  Ensure copies of all filed grievances are received and filed appropriately.  
  • Oversee the Scheduling Review Board (SRB) process.  Facilitate SRB meetings.  Maintain the SRB agenda, keep and distribute meeting minutes, update osTicket records with meeting outcomes, and post meeting notes for member review. 
  • Participate in the Alternate Dispute Resolution (ADR) process as a notetaker.  Maintain the ADR agenda, keep and distribute meeting minutes, update osTicket records with meeting outcomes, and post meeting notes for member review.
  • Serve as system administrator of the osTicket system.  Set up new users, maintain user accounts, and conduct all new user training. Conduct daily and weekly reviews of the system to ensure all tickets are receiving proper follow-up.  Coordinate with corresponding Committee Chairpersons or Officers to address and resolve open issues.
  • Maintain grievance files.  Ensure each file contains all necessary documentation.  Handle all requests for retrieval of files by authorized Committee Members, Officers, or AFA staff and provide requested files within established timeframes.  Oversee and maintain electronic file system.
  • Maintain records of all memorandums of understanding, letters of agreement, and labor memorandums.  Post newly executed documents to the AFA website and arrange for inclusion on the IMD. 
  • Maintain the Grievance Committee calendar.  Schedule and plan meetings and conference calls as needed.
  • Participate in meetings with management at the request of the MEC Grievance Committee Chairperson or MEC Officers.
  • Develop, write, and edit correspondence and other communications.  Assist in preparation of monthly committee reports to the MEC and quarterly committee reports to the Members.
  • Other duties as assigned by the MEC Grievance Committee Chairperson or MEC Officers.

Time Commitment and Flight Pay Loss Reimbursement

  • This position is budgeted for 60 TFP of Flight Pay Loss (FPL) per month, paid with a 5% override.
  • Time commitment is approximately two days per week in Seattle with additional work completed remotely or in the office as necessary.  No relocation or accommodation expense is provided for this position.
  • The MEC Grievance Committee Assistant will have two pre-arranged, pre-planned absences (at 6.0 TFP credit per day) loaded into her/his schedule each work week for bidding purposes. Alternatively, s/he may be placed on “no bid” status with MEC approval.

Working Relationships

With The MEC Grievance Committee

This position works directly on a day-to-day basis with the MEC Grievance Committee Chairperson and Payroll Representative. Frequent interaction with Local Grievance Committee Members.

With Other MEC Committees

Frequent interaction with the MEC Committee Chairperson and Local Committee Chairpersons of the Scheduling and Reserve Committees. Occasional interaction with Local Committee Members of each committee.

With The Master Executive Council

This position reports to the Master Executive Council through the MEC Grievance Committee Chairperson. The MEC executive sponsor for the committee is the MEC President.

With Alaska Airlines Management

Constant interaction with management, particularly the Managing Director of Labor Relations—Inflight (Carmen Williams), Manager of Labor Relations (Mike Link), and Director of Inflight Crew Scheduling (Denia Pisia).  Occasional interaction with Inflight Crew Scheduling Duty Managers and other members of management.

Expressing Interest and Interview Scheduling

  • Submit a declaration of interest and resume to MEC Secretary-Treasurer Linda Christou at linda.christou@afaalaska.org no later than 5 PM Pacific Time on Tuesday, January 22, 2019. Linda will be able to provide additional information regarding transportation and booking of flights if necessary.
  • Initial interviews will be conducted by telephone or videoconference from January 28-30, 2019.  Linda will contact eligible candidates to arrange a timeslot for an interview.
  • Final candidates will be invited to interview with the MEC by telephone or videoconference on Wednesday, February 13, 2019.

Questions?

Please direct any questions about the position to MEC Grievance Committee Chairperson Stephanie Adams at stephanie.adams@afaalaska.org.

In Solidarity,
Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee and MEC Grievance Committee Chairperson Stephanie Adams


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