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Representing the Flight Attendants of Alaska + Hawaiian

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Supplemental Ditching Training

Grievance Committee

  • AFA has not agreed to any extra-contractual terms for the newly announced supplemental ditching training; discussions with management just started.
  • Many management decision-makers are away at contract negotiations, delaying progress toward any sort of agreement.
  • Our AFA Committees are committed to advocating for your rights and will address unresolved issues through the contractual grievance process if necessary.

AFA Representatives have recently been receiving a lot of questions about the supplemental ditching training announced by management. We want to make it clear that AFA has not agreed to any extra-contractual terms for this training. Management just began substantive discussions yesterday with our Grievance, Scheduling, Inflight Training, and Air Safety, Health, & Security Committees to work out the administrative and logistical details of the training, but those details are still undetermined. Progress has been slow because many of the primary management decision-makers are currently involved in contract negotiations in Washington, DC, this week and are unavailable to discuss the supplemental ditching training issues.

While the situation is not ideal, we must meet the regulatory training requirements and address the remaining details later. We don’t yet know what management intends to propose, nor do we know if we can successfully reach an agreement on which contractual provisions AFA believes apply. If we can’t agree, it may come down to addressing the unresolved provisions (particularly contract sections 30.C.3-5) through the contractual grievance process and arbitration afterward, which can be time-consuming.  

We have clearly communicated your concerns to management and have asked them to provide responses to numerous unanswered questions. Our AFA Committees are actively advocating for your contractual rights. We are dedicated to fighting for those rights, even if it takes time, rather than providing an instant fix.

AFA Alaska Update – November 12, 2020

AFA Alaska Update – November 12, 2020

In This Edition

  • Annual Benefits Open Enrollment
  • COVID-19 Pandemic Update
  • Recurrent Training Update
  • AFA Disaster Relief – Multiple Disasters
  • Union Plus Holiday Giveback

Annual Benefits Open Enrollment

Benefits Committee

Annual Benefits Open Enrollment is underway, and you have until November 18, 2020 to make changes to your benefits for 2021.

PPO Plan

The PPO rates are frozen at the 2019 rates per JCBA §23.A.2.

Consumer Choice (High Deductible) PPO Plan

Rates significantly increased this year for the Consumer Choice (High Deductible) PPO Plan, and the various benefits have arguably been greatly diluted. AFA recommends that Flight Attendants currently on the Consumer Choice Plan should carefully consider whether this plan continues to work for your situation.

Many Flight Attendants have asked about whether the increase in rates is allowed contractually, and the answer is yes. JCBA §23.A.3: “The Company will offer a high-deductible group-insurance plan. Flight Attendants will pay no more than any other work group to participate in the plan.” The regular PPO has an annual rate increase limit, but the Consumers Choice/High Deductible PPO Plan does not.

Regional HMO Plans

Rates did not increase this year for the Regional HMO Plans. Per JCBA §23.A.4: “For Health Maintenance Organizations (HMO), where offered, the Flight Attendant will pay the difference between the entire cost of the HMO and the Company contribution for the PPO plan, subject to a minimum Flight Attendant contribution of the amount charged to PPO plan participants.”

Travel Open Enrollment

You will be able to make changes to your travel dependents during Travel Open Enrollment, which is December 2-16.

COVID-19 Pandemic Update

Air Safety, Health and Security Committee (ASHSC) and Inflight Service Committee (ISC)

Management Continues to Roll Out Additional Onboard Service Over AFA’s Objections

First, coffee and tea back in July. Then, Fruit & Cheese Platters last week. Now, a second service in Premium Class is coming soon on Hawaii flights. (There have been other service additions along the way, but you get the point.) Master Executive Council (MEC) leadership has received questions from concerned members asking if we are in support of these service additions while the pandemic continues to rage.

We are not, on the basis that they are premature in our opinion. However, management strongly believes the enhancements are necessary in order to maintain guest satisfaction and that sufficient safety measures have been implemented to mitigate risk to acceptable levels.

Although the parties are agreeing to disagree on that last point, we are always attempting to find common ground. For now, management has agreed to not expand coffee and tea service to all day, to limit the second Premium Class service to Hawaii and to continue working with AFA to minimize aisle time and maximize mask compliance. Efforts continue on multiple fronts in various forums every week.

AFA COVID-19 Operational Recommendations (October 2020)

Click here for AFA Media Release “Aircraft Cabin COVID-19 Studies Affirm Safe Travel with Mask Compliance and Layered COVID-19 Safety Procedures” (October 27, 2020) >

The AFA Executive Board of Directors unanimously approved the following recommendations developed by the AFA International Air Safety, Health, Security Department working in partnership with the safety committees at all the AFA carriers. These were recently sent to the CEOs of every AFA carrier requesting action to implement the recommendations. AFA Alaska leadership is currently working through the list with executive management. We will keep you posted on the progress.

  • Continue to require that masks are worn onboard until a vaccine is widely available, and implement these onboard service policies to facilitate consistent mask-wearing:
    • Minimize onboard food and beverage service to essential items;
    • Make regular announcements: (1) for passengers to not remove their mask until the Flight Attendant has passed their row; and (2) for passengers to only “dip” their mask down momentarily to take a bite or a sip (“dip and sip”);
    • Add onboard mask protocols to flight attendant safety demos, including the requirement for everyone to wear a mask throughout the flight, to wear it over the month and nose, and to only dip it down momentarily when eating/drinking; 
    • Only serve cold food and drinks on flights less than 1,800 miles/three hours; 
    • Serve individual cans/bottles for drinks, do not pour beverages from master bottles;
    • Stop onboard alcohol sales: alcohol consumption is non-essential and can reduce mask compliance.
  • Maintain social-distancing space for flight attendants, whenever possible on the plane and transportation to/from hotel. Provide regular briefing sheet reminders about best practices in crowded spaces to reduce risk – persistent proper mask use, avoid common touch locations, use of 60% alcohol or more hand sanitizer, and wash hands for 20 seconds or more as soon as practicable after once at destination (airport or hotel).
  • Maintain employee sick leave policies with economic coverage of testing and non-punitive sick calls if experiencing COVID-like symptoms.
  • Conduct timely notification to Flight Attendants on exposure to confirmed coronavirus cases, with a 72 hours lookback to a passenger or crewmember reporting either symptoms or a positive test result, including notification to crewmembers if one or more passengers test positive post-flight. Continue company-sponsored crew testing and quarantine protocols;
  • Continue to implement and maintain sanitation and disinfection protocols; and
  • Minimize or eliminate touch points, such as hanging coats for passengers and other non-essential services.

Recurrent Training Update

Inflight Training Committee

Recurrent Training 2021: Boeing Window Exit – Ditching

Remember the very wordy Q3 Computer Based Training (CBT) Boeing Window Exit Ditching video? It’s official: As required by the FAA, we will be evaluated on that evacuation drill during Recurrent Training 2021. We do not believe this regulatory requirement will change, so start studying now!

No More Line Observation in the Special Track Training Program

The requirement for a Line Observation (which was being commonly referenced as a “check ride” in casual conversation on the line) within twelve months of a successful third or fourth competency evaluation (i.e. RT or RQ drill) has been removed from the Special Track training program. Although the Special Track continues to exist, a Line Observation is no longer part of the program.

AFA Disaster Relief – Multiple Disasters

AFA Disaster Relief Fund

We know that disasters can change lives forever.  While we can’t stop destructive events from happening, we can, as a Union, assist our members with their recovery.  AFA established the Disaster Relief Fund after September 11th to assist our members whose lives were placed in harm’s way.  AFA members and retirees, whose primary residence is in the counties listed below and who have suffered damage and/or dislocation, are eligible for $200.00 from the AFA-CWA Disaster Relief Fund.  It is a gift made possible by the generosity of your fellow union sisters and brothers with AFA.

Hurricane Laura (Louisiana):

PARISHES: Acadia, Allen, Beauregard, Caddo, Calcasieu, Cameron, Grant, Jackson, Jefferson Davis, La Salle, Lincoln, Morehouse, Natchitoches, Ouachita, Rapides, Sabine, St. Landry, Union, Vermilion, Vernon, Winn

California Wildfires:

COUNTIES: Butte, Fresno, Lake, Lassen, Los Angeles, Medera, Mendocino, Monterey, Napa, San Bernardino, San Diego, San Mateo, Santa Clara, Santa Cruz, Shasta, Siskiyou, Solano, Sonoma, Trinity, Tulare and Yolo

Oregon Wildfires:

COUNTIES: Clackamas, Douglas, Jackson, Klamath, Lane, Lincoln, Linn, Marion

Hurricane Sally (Alabama):

COUNTIES: Baldwin, Escambia, Mobile

Hurricane Delta (Louisiana):

PARISHES: Acadia, Calcasieu, Cameron, Jefferson Davis, Vermilion  

If you would like to apply for AFA-CWA Disaster Relief Funds, visit www.afacwa.org/drf and download the Disaster Relief Fund Application and mail it to AFA-CWA EAP Department, 6th Floor, 501 Third Street NW, Washington D.C.  20001-2797.   You can also e-mail this same information requested to lfoster@afanet.org or phone in the necessary information to 1-800-424-2406. 

If you wish to make a contribution either by check or electronic payment, please visit www.afacwa.org/drf for more information on donating.

Union Plus Holiday Giveback: Nominations Are Open

Sponsor: Union Privilege

It’s official. The Union Plus Holiday Giveback Campaign is officially live! Over the next month, Union Plus is accepting nominations for extraordinary union members across the country that deserve something a little extra this holiday season. The best part? 100 winners will each receive $1,000 in appreciation of all that they do for their communities. It’s simple to enter. How simple? Three steps for three minutes simple:

1. Record a short video of yourself explaining what makes your nominee extraordinary. They can be any union member–someone from your community, a loved one, or yourself.

2. Click here to submit the video on Union Plus’s website or post the video on your personal Instagram account using the hashtags #UnionPlusGiveAGrand and #Contest

3. Click here to submit a written entry (300 words or less) on Union Plus’s website. Nominations will be accepted until December 4th, and winners will be announced throughout December. We encourage you to take advantage of this opportunity to make a fellow union member’s holiday season extra special and wish you the best of luck!

REQUIRED DISCLOSURE: NO PURCHASE NECESSARY. The Contest (the “Contest”) is open to legal U.S residents 18+. See Official Rules & Appendix for complete eligibility details and eligible unions in Official Rules. The Contest is not open to the general public. Void where prohibited or restricted by law. Contest begins 11/9/20 and ends 12/4/20. Click here for Official Rules.

Recurrent Training 2020 – Part 5

During the two-week pause of Recurrent Training (RT), management has redesigned the program with the assistance of a vendor that was contracted to help facilitate the process changes. Many of those changes were solidified through an alpha test of the redesigned RT 2020 and subsequent beta test over the past week. AFA leadership participated in the tests along with senior Inflight Instructors and a small group of line Flight Attendants.

Management sent an “RT Improvement Plan” email (February 8, 2020) on Saturday that outlined what Flight Attendants can expect for the relaunch of RT on Monday, February 10. Not surprisingly, many of you had questions or concerns about that communication.

Summary of and commentary about the RT Improvement Plan

Hands-on time has increased from 90 minutes with no time allocated for emergency equipment to 2.5 hours including doors and emergency equipment.

However, 2.5 hours is still not enough because of resource constraints. Once one factors in the number of students, instructors, drills, etc., an individual FA will likely have only a few minutes for any particular door drill. The Master Executive Council (MEC) strongly believes management should allocate more hands-on time.

Thirty minutes of hands-on training is now available before the start of every RT class.

AFA has lingering concerns with the emphasis on voluntary uncompensated training outside of negotiated training hours. This is not an acceptable long-term solution due to the totality of the circumstances.

Scheduled open houses to allow for voluntary practice time on equipment.

Same objection as above: Voluntary uncompensated training outside of negotiated training hours is not an acceptable long-term solution.

The completion packet has been streamlined by condensing the number of drills from 31 to 20.

Condensing is good, but AFA has advocated for more trimming where allowed by regulation.

The instructors are again able to provide direct feedback after unsuccessful drill attempts.

Direct feedback should never have been eliminated in the first place. The MEC believes this is an epic fail on management’s part.

Instructors audited the program content for accuracy. 

Excellent! However, who thought it was a good idea to not have the instructors audit the program content for accuracy before now?

Upgraded the RT website to enhance the user experience.

The upgrades are subtle, so the MEC questions how much this will actually enhance the user experience. However, we do appreciate the effort.

Pre-class material, videos, and classroom content has been audited to ensure accuracy.

Is it painfully obvious that quality assurance is extremely under-resourced in Inflight Training?

Topics still being actively explored

Separately, the Master Executive Council (MEC) has taken part in several meetings with management this past week for continuing discussions about the evolving RT situation. A key discussion occurred on Thursday with Vice President of Inflight Ron Calvin, VP Labor Relations Jenny Wetzel, VP Safety & Security Max Tidwell, VP Flight Operations John Ladner, MD Inflight Operations Michaela Littman and MD Labor Relations Carmen Williams.

Topics of particular interest that are still being actively explored:

  • Revamping the “Special Track Training” program. (A Flight Attendant is currently put into Special Track Training following the third unsuccessful attempt of any drill evaluation.)
  • AFA’s grave concerns regarding potential termination of employment following a fourth unsuccessful attempt.
  • Whether self-correction during drill evaluations was possible. Management committed to clarifying with the FAA and to report back as soon as possible.

Management intends to submit a proposal to the Federal Aviation Administration for a redesigned Special Track Training program early this week that will hopefully resolve the first two issues above. The FAA has up to 16 working days to accept or reject the proposal. In the interim, AFA and management have agreed to not allow any Flight Attendant to proceed to the fourth drill attempt; affected FAs are currently being pay protected, but this doesn’t lessen the emotional impact.

Accountability and oversight

AFA has asked management to disclose which specific changes to the RT program were required by the Federal Aviation Administration (FAA) as a result of its audit of the Inflight training program last fall and which changes were management’s discretion. The parties will continue that conversation this week. Additionally, the MEC is scheduled to meet with one of the FAA Cabin Safety Inspectors assigned to Alaska Airlines this coming Wednesday.

We anticipate publishing another RT update in the coming days pending any new developments.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Recurrent Training 2020 – Part 4

The Master Executive Council (MEC) met with management earlier today in Seattle to discuss our questions and concerns regarding Recurrent Training. Members of the AFA Inflight Training Committee; Grievance Committee; Air Safety, Health and Security Committee; and Scheduling Committee also joined us for the discussion. Management was represented by Executive Vice President (EVP) and Chief Operating Officer (COO) Gary Beck, Vice President of Inflight Ron Calvin, VP Labor Relations Jenny Wetzel, VP Safety & Security Max Tidwell, Managing Director (MD) of Inflight Strategy and Support Mary Avey, MD Inflight Operations Michaela Littman, MD Labor Relations Carmen Williams and other senior leaders of the Inflight division.

Focus on two themes

Your AFA leaders focused on two themes:

  • Holding management accountable, and
  • Demonstrating proficiency over perfection.

Questions asked of management

We submitted several hard questions to management, including but not limited to:

  • Which specific changes to the Recurrent Training (RT) program were required by the Federal Aviation Administration (FAA) as a result of its audit of the Inflight training program last fall and which changes were management’s discretion?
  • Is management aware that the current training program has created an environment of anxiety and fear in which Flight Attendants are now questioning their abilities to handle emergency situations?
  • Is management willing to revise RT 2020 in order to provide Flight Attendants with greater clarity of expectations and improved resources and tools?

Changes sought by AFA

AFA advocated for several changes to RT 2020, including but not limited to:

  • Ending the practice of “management only” classes and to mix management personnel into as many classes and locations as possible
  • Providing adequate “hand-on” practice time prior to drill evaluations for evacuations, emergency equipment and CPR
  • Live demonstration of each evaluation scenario for evacuations, emergency equipment and CPR
  • Ability for a Flight Attendant to self-correct during an evaluation
  • Allow an evaluator to provide feedback to a Flight Attendant following an unsuccessful evaluation
  • ‘Forgive’ all Flight Attendants currently in the Special Track Training program (who were placed into the program following two unsuccessful drill evaluations)
  • Significantly revise or drop the Special Track Training program (remediation training, retention check and check ride)
  • No termination of employment following an unsuccessful fourth drill evaluation

Management took ownership, but we remain ‘cautiously skeptical’

Management took ownership of the disastrous state of the RT program, but the MEC will remain ‘cautiously skeptical’ until we see meaningful solutions put into action. However, Ron committed to ending the practice of “management only” RT classes and to mix management personnel into regular RT classes throughout the system.

Inflight management has canceled all Recurrent Training and Requalification Training classes that were scheduled to start between 1/28 and 2/7, and management has pledged to use this time to incorporate feedback and revise the RT 2020 program. Whatever changes may come out of this process, the MEC will make every effort to ensure management provides adequate training for the Inflight Instructors. It is critical that evaluations are performed uniformly and without subjectivity in order to guarantee a consistent and fair experience for all.  

Management is developing a communication that outlines the plan in more detail. AFA is also drafting several contractual grievances specific to Recurrent Training. We anticipate publishing another RT update in the coming days after management’s next communication goes out and our grievances have been filed.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Recurrent Training 2020 – Part 3

The Master Executive Council (MEC) has collected the following information to help you navigate the pitfalls of this year’s Recurrent Training. See AFA Alaska’s “Recurrent Training” (January 16, 2020) and “Recurrent Training 2020 – Part 2” (January 23, 2020) for additional background and information.

General preparation

The Recurrent Training SharePoint Site has a ton of useful information. How to get there? World of Inflight -> Training -> Recurrent Training -> Recurrent Training SharePoint Site. Click the “View Videos & Completion Packs” button for “must-have” drill resources such as videos and completion packs for Recurrent Training (RT) and Requalification Training (RQ). (There are now two completion packs for RT, one per day.) AFA is aware there have been unannounced changes to this site, but to the best of our knowledge, the information posted at the time of this writing is current.

2020 RT CBT must be completed a minimum of two hours prior to class time.

There is no late grace period. If you are late to RT, then you will be assessed one attendance point, sent home without pay and asked to reschedule your RT class.

Inflight Instructors are Flight Attendants

Flight Attendants in Recurrent Training are understandably frustrated. However, please keep in mind that Inflight Instructors are Flight Attendants, and they are feeling stressed about Recurrent Training as well. Please direct your frustration towards management and not your fellow Flight Attendants. For those of you sending feedback to management by email, please copy in your AFA Local Executive Council (LEC) leadership (e.g. if SEAFA, then copy in sea@afaalaska.org; if SFOFA, then copy in sfo@afaalaska.org). The MEC will announce a more comprehensive communication strategy following our meeting with management early next week.

Drills/Evaluations

As of this writing, RT 2020 includes only 45 minutes of hands-on practice for the doors and windows and no hand-on practice for emergency equipment. AFA has advocated to management that Flight Attendants need much more hands-on time for doors and windows and at least some hands-on time with the emergency equipment rather than none. AFA has received reports that access to or view of emergency equipment may not be available in at least some locations, so do not count on touching equipment prior to being evaluated.

CPR & AED operation, door and window operation, door evacuations and emergency equipment are all being evaluated as successful/unsuccessful (i.e. pass/fail) drills. You must receive 100% on each drill in order to be successful.

Instructors are no longer allowed to coach or provide any feedback between evaluations. If you are unsuccessful, ask to look at your completion pack to determine which area caused the failure. You may also ask to step out of the evaluation environment to review your completion pack or example videos. Finally, you may request a different Instructor prior to proceeding to a second attempt.

FAs will be given two opportunities to successfully pass each drill in class. A Flight Attendant will be allowed to complete class after the second unsuccessful attempt. However, s/he will be placed into disqualified (FNQ) status, which results in loss of Known Crewmember (KCM) privileges and the ability to jumpseat until resolved.

Special Track Training

Following a second unsuccessful attempt of a drill, a FA will be placed into a Special Track Training program. The FA will be removed from payroll and all scheduling obligations as a crewmember until remediation training is conducted and a retake of the drill is successfully completed. Only scheduling obligations impacted by the disqualified (FNQ) status will be removed, not the entire schedule. Flight Attendants will retain insurance during this process. S/he will be pay protected between the second and third attempt. Management will make every effort to conduct the remediation training and third attempt within seven days of RT. (A Flight Attendant also has seven days to re-take and successfully pass the written exam if s/he scores less than 80%, but this does not cause a FA to enter the Special Track Training.)

Flight Attendants will be paid 6 TFP for each day of additional training or testing, and travel pay will apply for required out of domicile training as applicable. Be aware there is a contractual limitation regarding the number of hours and time of day that training may be conducted pursuant to §30.A.2: “Training will be scheduled for no more than eight (8) hours and will occur between the hours of 7:00 AM and 5:00 PM local time.” It is management’s discretion regarding the training location, but AFA understands that management has a strong desire to hold remediation training and re-takes in Seattle.

The FA will be required to demonstrate proficiency through additional retention checks prior to the next annual RT class. In other words, you will probably be tested again on the same drill in the coming months. Another 6 TFP and travel pay will apply for required training out of domicile as applicable. The Special Track Training also includes some form of an operational observation, which is being called a “checkride.” However, this is not necessarily the traditional checkride one receives while on probation; the truth is that none of the details have been worked out yet.

The Special Track Training program specific to unsuccessful emergency equipment drills is still being developed, so AFA cannot can’t share those details with you because we don’t know what they will be. Much of this is still a moving target, but AFA is not supportive of the Special Track Program as it is currently constructed.

See “Drill Evaluation & Drill Attempt Process” in the RT 2020 FAQs document on the Recurrent Training SharePoint Site for more info.

Recurrent Training feels more like Recurrent Testing

The unfortunate reality is that as of now, Recurrent Training feels more like Recurrent Testing. AFA will continue to advocate to management to develop rational competency criteria, to provide adequate notice and the proper tools to be successful in RT. Meanwhile, Flight Attendants should probably take the initiative to actively perform their silent review using the updated verbatim commands, and to do this often.

Contact your Local Executive Council (LEC) leadership if you have any concerns or questions about Recurrent Training. The Inflight Training Committee may also be utilized as an additional AFA resource.

AFA is planning another update regarding Recurrent Training after our meeting with management next week.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Your MEC Inflight Training Committee – Megan Brown, Steve Vincent, Sam Clifton and Justin Wetherell

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SEA Domicile Negotiations – September 2025

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