Recurrent Training 2022

January 13, 2022 17:00

Inflight Training Committee

The 2022 Recurrent Training (RT) program is underway at all training locations. Read on for information about preflight oral evaluations and acceptable deviations to emergency evacuations commands.
For those who are attending RT in Seattle, be aware that the training facility has moved this year. Check the RT website for information about the new location, directions, and parking.
Safety measures such as continued social distancing and HEPA filtration systems in RT classrooms will be in place as a result of AFA advocacy. These measures should be in place as of January 12.

Preflight Oral Evaluations

Management is continuing this year with the requirement to verbally review the preflight for emergency exits and equipment as part of RT evaluations. Similar to last year, preflight oral evaluations do not need to be performed verbatim, can use conversational language, and do not need to be performed in any specific order. If you have questions about the requirements for preflight oral evaluations, we encourage you to seek clarification from your RT instructors in the classroom prior to the start of evaluations.

Acceptable Deviations to Emergency Evacuation Commands

Click here (password required) >

Password: See the emailed version of this article sent to the personal email address that you have on file with AFA Alaska for the confidential password. Contact your LEC President if you need additional assistance.

Please respect the security of the document and do not share the password on an online group or open forum.

Lunch Is Not Provided

Please note that lunch is not being provided by the Company at RT at this time. Management had initially planned to provide lunch on day 1 of RT to Flight Attendants in Seattle in conjunction with a management-led “listening session”. Our AFA Representatives brought forward the concern that Flight Attendants in ANC, PDX, SFO, and LGB were not receiving company-provided lunch as well. Shortly after AFA shared this concern, management indicated that they would be temporarily suspending company-provided lunch at RT in SEA, citing COVID transmission concerns. Should management decide to resume providing lunch during RT, it is AFA’s expectation that it will be provided at all training locations.

Change to SEA Training Facility Location

With the high volume of Flight Attendant Initial Training (IT) classes that are scheduled to take place in 2022, classroom space at the Flight Operations & Training Center (FTC) in Seattle has been reallocated solely to the IT program for the time being. RT and RQ classes in Seattle will now be held at the Stinson Building, located just a few miles south of the FTC. For more information about the new location, including the address, maps, and parking information, please refer to the Recurrent Training website (sign on required).

Safety & Social Distancing

Last year, management made the decision to eliminate social distancing in training environments starting in January 2022. As 2022 approached it became clear to the AFA Air Safety, Health, & Security (ASHSC) and Inflight Training Committees that this move was premature as the pandemic is still raging. The AFA ASHSC and Inflight Training Committees approached Managing Director of Inflight Strategy & Support Gloria Chow with AFA’s concerns. We reiterated a previous request for HEPA filtration systems for classrooms and to maintain classroom seating with six feet of separation for social distancing.

Management responded by ordering air filtration units and began working on making the needed adjustments to provide social distancing for classroom seating. We expect all of these changes to be in place by the end of the day on January 12. Thank you to Manager of Inflight Training Delivery Amanda Westendorf, Inflight Training Resource Manager Shaunda Groce, and the entire Inflight Training Team for quickly implementing these changes once the decision was made to change course for safety.

Questions?

If you have questions about RT 2022, please contact the MEC Inflight Training Committee or your LEC President.

Recurrent Training 2021

January 13, 2021 17:00

Recurrent Training 2021

Master Executive Council (MEC) + Inflight Training Committee + Air, Safety, Health and Security Committee (ASHSC)

In This Edition

Early Success Rates Look Promising
COVID-19 Risk Mitigations
Written Exam Practice Questions and Answers
Adequate “Hands-On” Time Prior to Emergency Evacuation Evaluations
Acceptable Deviations to Emergency Evacuation Commands
Requalification Training (RQ)

Early Success Rates Look Promising

This is the second week of Recurrent Training 2021, and early success rates for passing the various drill evaluations are looking promising in comparison to success rates for Recurrent Training 2020. We hope the trend continues.

COVID-19 Risk Mitigations

AFA Alaska’s concerns

Mask usage and social distancing during evaluations
Sanitization of shared emergency equipment.

Inflight Training management’s response

Inflight Training management agreed to make several changes in response and posted the updated safety and sanitization guidelines.

Click here for the ”Welcome to Recurrent Training 2021 Letter” > (AAG SSO required)

Written Exam Practice Questions and Answers

AFA Alaska’s concerns

There is no comprehensive list of all potential written exam questions and answers provided like in past years.
The random practice test must be taken too many times in order to successfully view all underlying questions. (If ever?)

Inflight Training management’s response

“Learning and building confidence is our goal. With that in mind, we will be turning off the randomizer on practice exams to allow FAs to run through all available questions. We will add a note to remind FAs that questions do change regularly so they always need to refer to the practice exam on the website for most up to date questions.”
Management reports the randomizer function will be turned off by the end of the week.

Adequate “Hands-On” Time Prior to Emergency Evacuation Evaluations

AFA Alaska’s concerns

Adequate hands-on refamiliarization time should be provided during paid training hours prior to emergency evacuation evaluations.
Flight Attendants should not have to attend voluntary unpaid sessions in order to be successful during their evaluations.
There were not enough Open House sessions at each training center to accommodate the need in 2020 and several of those sessions were canceled, which only made the situation worse. More Open House sessions are needed in 2021.

Inflight Training management’s response

Schedule reworked to maintain the same 90 minutes of refamiliarization time as in RT 2020. (Hands-on time was initially going to be reduced in RT 2021, but AFA advocated for more time.)
Hands-on sessions prior to the start of RT 2021 are not an effective use of limited Training resources and will be eliminated in order to potentially reallocate the resources to additional Open House sessions around the system.
Management will review the ratio of the number of Open House slots in each training location compared to base size and restructure the sessions to allow for more options (e.g., dates, AM/PM, different times of the month). Additional dates will be added in March.

Acceptable Deviations to Emergency Evacuation Commands

Click here (password required) >

Password: See the emailed version of this newsletter sent to the personal email address that you have on file with AFA Alaska for the confidential password. Contact your LEC president if you need additional assistance.

Please respect the security of the document and do not share the password on an open forum.

Requalification Training (RQ)

RT 2021 is scheduled for one and a half days, but RQ 2021 (Level 1) is scheduled for two full days. There were only a few differences between RT and RQ in years past, but there are significantly more evaluations in RQ compared to RT this year. Flight Attendants should budget ample preparation time if attending RQ.

If you have any questions or concerns, contact your LEC president or the MEC Inflight Training Committee.

Recurrent Training 2020 – Part 7

February 14, 2020 20:00

The Master Executive Council (MEC) was planning to meet with one of the Federal Aviation Administration (FAA) Cabin Safety Inspectors assigned to Alaska Airlines this week during the regular February MEC meeting. The intent of the meeting was to allow the MEC to gain a better understanding as to how the FAA interprets and applies the Code of Federal Regulations (CFRs) and other guiding documents to Flight Attendant recurrent training. More specifically, the MEC is seeking more information about what drove the changes that were made to Recurrent Training 2020 when it initially launched in January.

Unfortunately, not all of the required representatives from the FAA’s Certificate Management Office (CMO) could be available for the scheduled meeting last Wednesday and the meeting was canceled. The MEC is actively working with the FAA to reschedule the meeting to another time as soon as all required attendees from both AFA and the FAA are available. More information will be communicated once the meeting is able to be rescheduled.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Recurrent Training 2020 – Part 6

February 10, 2020 23:00

Breaking news!

Limited self-correction during door evacuation drills

The Master Executive Council (MEC) has been informed that limited self-correction is now allowed during door evacuation drills in one specific circumstance. Flight Attendants are expected to come to Recurrent Training (RT) prepared to demonstrate proficiency by using verbatim evacuation commands. However, if the (incorrect) command “STAND BACK” is corrected to “STAY BACK, STAY BACK, STAY BACK…” during an evacuation drill evaluation, then this will be considered successful.

If self-correction occurs as described above, then the Inflight Instructor will debrief with the student after the evaluation is complete. The purpose of the debrief is to ensure the student is clear on the Flight Attendant Manual (FAM) standard of “STAY BACK – STAY BACK” (no “STAND BACK”). For now, this will be the only self-correction allowed during evacuation drills.

Proposed redesign of the Special Track Training submitted to the FAA

Management submitted the proposed redesign of the Special Track Training to the FAA today. The FAA has up to 16 working days to accept or reject the proposal. In the interim, AFA and management have agreed to not allow any Flight Attendant to proceed to the fourth drill attempt; affected FAs are currently being pay protected while we wait for the FAA’s response.

Additional approved exceptions to the verbatim evacuation commands

Again, Flight Attendants are expected to come to RT prepared to demonstrate proficiency by using verbatim evacuation commands. However, one more variant on “plane” that is used throughout the British Commonwealth has been added to the approved exceptions: aeroplane. Flight Attendants will be deemed proficient and therefore successful in completing their evacuation evaluation if they inadvertently use any of the now five approved exceptions: “the,” “airplane,” “aeroplane,” “aircraft” and “jump.” Italicized text inside of parenthesis indicate the approved exceptions to the verbatim evacuation commands:

“Heads down, stay down” / “Open seatbelts — Open seatbelts” / “Stay back — Stay back” / “You two, stay at the bottom” / “Help (the) people off” / “Send them away from the plane (/ airplane / aeroplane / aircraft)” / “Leave everything” / “Exit here” / “Jump (Jump)”.

The MEC anticipates publishing another RT update following our meeting this coming Wednesday with one of the FAA Cabin Safety Inspectors assigned to Alaska Airlines or pending any new developments.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Recurrent Training 2020 – Part 5

February 10, 2020 12:00

During the two-week pause of Recurrent Training (RT), management has redesigned the program with the assistance of a vendor that was contracted to help facilitate the process changes. Many of those changes were solidified through an alpha test of the redesigned RT 2020 and subsequent beta test over the past week. AFA leadership participated in the tests along with senior Inflight Instructors and a small group of line Flight Attendants.

Management sent an “RT Improvement Plan” email (February 8, 2020) on Saturday that outlined what Flight Attendants can expect for the relaunch of RT on Monday, February 10. Not surprisingly, many of you had questions or concerns about that communication.

Summary of and commentary about the RT Improvement Plan

Hands-on time has increased from 90 minutes with no time allocated for emergency equipment to 2.5 hours including doors and emergency equipment.

However, 2.5 hours is still not enough because of resource constraints. Once one factors in the number of students, instructors, drills, etc., an individual FA will likely have only a few minutes for any particular door drill. The Master Executive Council (MEC) strongly believes management should allocate more hands-on time.

Thirty minutes of hands-on training is now available before the start of every RT class.

AFA has lingering concerns with the emphasis on voluntary uncompensated training outside of negotiated training hours. This is not an acceptable long-term solution due to the totality of the circumstances.

Scheduled open houses to allow for voluntary practice time on equipment.

Same objection as above: Voluntary uncompensated training outside of negotiated training hours is not an acceptable long-term solution.

The completion packet has been streamlined by condensing the number of drills from 31 to 20.

Condensing is good, but AFA has advocated for more trimming where allowed by regulation.

The instructors are again able to provide direct feedback after unsuccessful drill attempts.

Direct feedback should never have been eliminated in the first place. The MEC believes this is an epic fail on management’s part.

Instructors audited the program content for accuracy.

Excellent! However, who thought it was a good idea to not have the instructors audit the program content for accuracy before now?

Upgraded the RT website to enhance the user experience.

The upgrades are subtle, so the MEC questions how much this will actually enhance the user experience. However, we do appreciate the effort.

Pre-class material, videos, and classroom content has been audited to ensure accuracy.

Is it painfully obvious that quality assurance is extremely under-resourced in Inflight Training?

Topics still being actively explored

Separately, the Master Executive Council (MEC) has taken part in several meetings with management this past week for continuing discussions about the evolving RT situation. A key discussion occurred on Thursday with Vice President of Inflight Ron Calvin, VP Labor Relations Jenny Wetzel, VP Safety & Security Max Tidwell, VP Flight Operations John Ladner, MD Inflight Operations Michaela Littman and MD Labor Relations Carmen Williams.

Topics of particular interest that are still being actively explored:

Revamping the “Special Track Training” program. (A Flight Attendant is currently put into Special Track Training following the third unsuccessful attempt of any drill evaluation.)
AFA’s grave concerns regarding potential termination of employment following a fourth unsuccessful attempt.
Whether self-correction during drill evaluations was possible. Management committed to clarifying with the FAA and to report back as soon as possible.

Management intends to submit a proposal to the Federal Aviation Administration for a redesigned Special Track Training program early this week that will hopefully resolve the first two issues above. The FAA has up to 16 working days to accept or reject the proposal. In the interim, AFA and management have agreed to not allow any Flight Attendant to proceed to the fourth drill attempt; affected FAs are currently being pay protected, but this doesn’t lessen the emotional impact.

Accountability and oversight

AFA has asked management to disclose which specific changes to the RT program were required by the Federal Aviation Administration (FAA) as a result of its audit of the Inflight training program last fall and which changes were management’s discretion. The parties will continue that conversation this week. Additionally, the MEC is scheduled to meet with one of the FAA Cabin Safety Inspectors assigned to Alaska Airlines this coming Wednesday.

We anticipate publishing another RT update in the coming days pending any new developments.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Preflight Oral Evaluations

Acceptable Deviations to Emergency Evacuation Commands

Lunch Is Not Provided

Change to SEA Training Facility Location

Safety & Social Distancing

Questions?

Recurrent Training 2021

In This Edition

Early Success Rates Look Promising

COVID-19 Risk Mitigations

AFA Alaska’s concerns

Inflight Training management’s response

Written Exam Practice Questions and Answers

AFA Alaska’s concerns

Inflight Training management’s response

Adequate “Hands-On” Time Prior to Emergency Evacuation Evaluations

AFA Alaska’s concerns

Inflight Training management’s response

Acceptable Deviations to Emergency Evacuation Commands

Requalification Training (RQ)

Limited self-correction during door evacuation drills

Proposed redesign of the Special Track Training submitted to the FAA

Additional approved exceptions to the verbatim evacuation commands

Summary of and commentary about the RT Improvement Plan

Hands-on time has increased from 90 minutes with no time allocated for emergency equipment to 2.5 hours including doors and emergency equipment.

Thirty minutes of hands-on training is now available before the start of every RT class.

Scheduled open houses to allow for voluntary practice time on equipment.

The completion packet has been streamlined by condensing the number of drills from 31 to 20.

The instructors are again able to provide direct feedback after unsuccessful drill attempts.

Instructors audited the program content for accuracy.

Upgraded the RT website to enhance the user experience.

Pre-class material, videos, and classroom content has been audited to ensure accuracy.

Topics still being actively explored

Accountability and oversight

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