Alternative Dispute Resolution (ADR) Process

The Alternative Dispute Resolution (ADR) process is a bi-weekly meeting between the MEC Grievance Chairperson and management counterparts in Inflight management and the Labor Relations department.  The purpose of the meeting is to come together to attempt to work through issues that would otherwise be forced into the grievance process.  ADR is intended to help both parties come to an agreement more quickly and save the expenses related to processing a grievance. If an issue is not resolved using ADR, AFA retains the right to address the issue using the established grievance process and all timelines are preserved. If you think you have an issue to bring to ADR, contact any member of your Local Grievance Committee (see below).

Who Do I Contact?

Think You Might Have a Grievance?

If you have been subject to a situation that you believe might warrant filing a grievance, it is recommended that you report the issue through the AFA Alaska online support center.  When filing a report, the questionnaire will help you to determine whether your situation meets the qualifications of filing a grievance.  Members of the Grievance Committee review each report and follow up with the Flight Attendant to help determine options and a course of action.

General Assistance

For assistance, contact any member of your Local Grievance Committee.  You can find a list of Committee Members on your Local Council Committees page.  For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.

System Board of Adjustment (SBA)

Members are to serve on the System Board of Adjustment for the purpose of arbitrating any disputes or grievances that may arise under the terms of the Agreement between Alaska Airlines and its Flight Attendants.

SBA Members

Rene Celestin (term: 07/01/2021-06/30/2023)
Sandra Morrow (term: 07/01/2022-06/30/2024)

Links

• AFA International Legal Department

Committee News

Grievance Committee Update – 3rd & 4th Quarters 2022, 1st Quarter 2023

Posted: June 2, 2023

Grievance Committee Our Grievance Committee has been very hard at work ensuring disciplinary due process and contractual compliance on your behalf. The contract requires a minimum of 13 arbitration dates yearly to dispute discipline/termination cases and contractual issues. Termination cases are usually given first priority in order to return a Flight Attendant back to work […]

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COVID-19 Grievance Mediation & Settlement

Posted: May 9, 2023

Grievance Committee We are pleased to inform you that our MEC Grievance Committee has successfully resolved three COVID-19-related grievances with the Company through mediation with Arbitrator Symonette and management. We have settled Grievance 36-99-2-230-21 for violation of §16 Sick Leave/On the Job Injury, Grievance 36-99-2-234-21 for §21 Non-Negotiated Compensation, and Grievance 36-99-2-233-22 for violation of […]

REMINDER: AFA Alaska Online Support Center Planned Outage

Posted: April 27, 2023

Grievance Committee Earlier this week, we shared news about upcoming back-end system improvements to the AFA Alaska Online Support Center (support.afaalaska.org) that require a planned system outage. In preparation for the work, the system will go offline tomorrow (Friday, April 28) at 7 AM Pacific time. The system is anticipated to return to service by 5 PM Pacific […]

AFA Alaska Online Support Center Planned Outage

Posted: April 24, 2023

Grievance Committee Our Grievance Committee is working to make back-end improvements to the AFA Alaska Online Support Center (support.afaalaska.org) to help ensure that AFA Representatives can provide you with the best possible help when you need it. These improvements will require a planned outage, during which the AFA Alaska Online Support System will be offline […]

Crew Access Frustrations

Posted: April 17, 2023

Master Executive Council (MEC) We understand that many of you are frustrated with recent changes to how trips are posted and displayed in Jeppesen Crew Access, especially when it comes to trading trips with crew members or through Open Time. These issues have resulted in concerns about contract violations and an apparent lack of accountability […]