Alternative Dispute Resolution (ADR) Process

The Alternative Dispute Resolution (ADR) process is a bi-weekly meeting between the MEC Grievance Chairperson and management counterparts in Inflight management and the Labor Relations department.  The purpose of the meeting is to come together to attempt to work through issues that would otherwise be forced into the grievance process.  ADR is intended to help both parties come to an agreement more quickly and save the expenses related to processing a grievance. If an issue is not resolved using ADR, AFA retains the right to address the issue using the established grievance process and all timelines are preserved. If you think you have an issue to bring to ADR, contact any member of your Local Grievance Committee (see below).

Who Do I Contact?

Think You Might Have a Grievance?

If you have been subject to a situation that you believe might warrant filing a grievance, it is recommended that you report the issue through the AFA Alaska Online Support Center.  When filing a report, the questionnaire will help you to determine whether your situation meets the qualifications of filing a grievance.  Members of the Grievance Committee review each report and follow up with the Flight Attendant to help determine options and a course of action.

General Assistance

For assistance, contact any member of your Local Grievance Committee.  You can find a list of Committee Members on your Local Council Committees page.  For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.

System Board of Adjustment (SBA)

Members are to serve on the System Board of Adjustment for the purpose of arbitrating any disputes or grievances that may arise under the terms of the Agreement between Alaska Airlines or Hawaiian Airlines and its Flight Attendants.

pmAS SBA Members

Rene Celestin (term: 07/01/2025-06/30/2027)
Sandra Morrow (term: 07/01/2024-06/30/2026)

pmHA SBA Members

Melissa Teshima (term: 07/01/2025-06/30/2027)
Scott Henton (term: 07/01/2026-06/30/2028)

Links

• AFA International Legal Department

Committee News

787-9 Inflight Service Grievance: Protecting Our Contract and Standards

Posted: August 14, 2026

This message is for pre-merger Hawaiian Flight Attendants For decades, Hawaiian Airlines Flight Attendants have defined the Spirit of Aloha. We take pride in delivering world-class service, but management’s current Boeing 787-9 service model is threatening that legacy. It isn’t just inefficient—it’s an unsustainable pace that undermines the quality our passengers expect and the professional […]

Grievance Committee Update – 2nd Quarter 2026

Posted: May 5, 2026

This message is for pre-merger Alaska Flight Attendants Our Grievance Committee is committed to supporting you by ensuring fair disciplinary procedures and upholding our contractual rights. Our contract guarantees at least 13 arbitration dates each year to address both disciplinary and contractual matters. Termination cases are typically prioritized to help Flight Attendants return to work […]

System Board of Adjustment Interviews – June 2026

Posted: May 4, 2026

This message is for pre-merger Alaska Flight Attendants Our Master Executive Council (MEC) will be conducting interviews for one (1) Member to serve on the pre-merger Alaska AFA System Board of Adjustment. Scope Members are to serve on the System Board of Adjustment for the purpose of arbitrating any disputes or grievances that may arise […]

Protect Yourself From Potential Discipline on Social Media

Posted: April 10, 2026

Our Grievance Committee would like to provide background on social media, protected classes, and discipline. Federal protected classes include race, color, religion, sex (including pregnancy, sexual orientation, or transgender status), national origin, age, disability, or genetic information.  Alaska’s People Policy says: Personal Conduct22. Threatening, intimidating, or discourteous behavior, including abusive, profane, or obscene language, acts, […]

Refreshed Inflight Mobile Device (IMD) Distribution

Posted: October 2, 2025

This message is for pre-merger Alaska Flight Attendants Management has recently informed our Master Executive Council (MEC) that they are distributing new Inflight Mobile Devices (IMDs) to Flight Attendants with devices nearing the end of their lifecycle. The specific schedule for this distribution will be communicated by management separately. Flight Attendants with the oldest devices […]