We all know flying can be demanding—long days, irregular hours, and fatigue are part of the job. It’s natural for tensions to rise. Before you head to management or vent on social media, consider Professional Standards.

In this video, Ava McWilliams-Ellington, pre-merger Alaska LAX EAP/Professional Standards Committee Chairperson, shares how Professional Standards provides a confidential, peer-driven solution when conflicts arise with another Flight Attendant or a pilot.

Why Choose Professional Standards?

• Conflict Resolution: Provides a path forward for resolving disputes through communication, understanding, and resolution.
• Peer-Driven Support: It’s a resource where Flight Attendants help fellow Flight Attendants.
• Non-Disciplinary: This informal process keeps management out of the conversation and focuses solely on finding solutions—not assigning blame or discipline.
• Relationship Preservation: The primary goal is to protect professional relationships and preserve dignity.

When to Reach Out:

• Interpersonal conflicts or communication breakdowns.
• Workplace behavior concerns.
• Misunderstandings during trips.
• Situations where peer-to-peer coaching is more effective than escalation.

Note: Situations involving safety, harassment, discrimination, contract enforcement, or disciplinary investigations should be directed to other appropriate resources.

Protect your professional relationships by reaching out early. Every Local Council has a dedicated EAP/Professional Standards Committee Chairperson and Committee Members ready to help. Watch the video to learn more. Find contact information for your Local EAP/Professional Standards Committee on http://afaalaska.org/eap or call us 24/7 at (949) 470-0493 or (800) 424-2406.

Navigating the challenges of our profession means looking out for one another, especially when things get tough. That’s where the Critical Incident Response Program (CIRP) steps in to ensure you never have to face a difficult day alone.

What is CIRP, and How Does It Support You?

CIRP through AFA EAP is designed specifically for our Flight Attendants and offers support after traumatic events on an aircraft or during a layover. This includes incidents such as:

• Medical emergencies involving CPR or oxygen use.
• Traumatic experiences like disruptive passengers or a death on board.
• Injuries from aircraft equipment, such as burns from coffee makers or hot water.

The Process: Someone From AFA EAP Reaches Out

When a critical incident is reported, AFA EAP initiates a supportive outreach process to check on your well-being:

• First Touchpoint: You’ll receive an email in your company email account acknowledging the incident and outlining your support options.
• Second Touchpoint: An AFA EAP Representative—always a fellow Flight Attendant—will reach out via text or phone to ensure you feel heard, supported, and cared for.
• Professional Debriefings: For severe traumas, CIRP can arrange for professional mental health debriefings.

Supporting Every Flight Attendant

Sometimes, despite our best efforts, the reporting chain can break. To make sure you and your crew get the support you need, follow these steps:

1. Coordinate Onboard: The “A” or First Flight Attendant should connect with the Pilot in Command (PIC) and ask them to report the event to the Network Operations Center (NOC).
2. Report to the Ground: The PIC reports the incident to the NOC, which then initiates notification to inflight management and designated AFA Representatives at the Master Executive Council (MEC) and local levels.
3. Speak Up: If you don’t hear from anyone after a traumatic event, please reach out directly to AFA EAP. This helps ensure the incident is tracked and that Inflight management is aware that the crew needs support.

A Safe, Confidential Space

Your privacy is a top priority. EAP operates under strict confidentiality for all matters, including CIRP, professional standards, and personal issues such as substance use.

• Peer-to-Peer Support: We are Flight Attendants, not management. We receive specialized training to help walk you through difficult situations with empathy and understanding.
• Limited Company Feedback: The only information shared with management is whether you attended a debriefing or if there was a specific failure with aircraft equipment that needs attention.

Whenever you need a compassionate listener, referrals to helpful resources, or guidance after a difficult day, your AFA EAP Representatives are available 24/7. Reach out at (949) 470-0493 or (800) 424-2406—we are always here for you.