Tools & Resources
API
Accommodations Plus International (API) is a contractor that Alaska Airlines uses to manage hotel accommodations and transportation providers for flight crews on layovers.
Read more information about API on their website at http://www.apihotels.com.
Who Do I Contact?
CrewCare (Layover Hotel and Transportation Feedback)
Visit the CrewCare website (AS login required)If you have a layover hotel or transportation concern, first document the issue by writing it up in the CrewCare system.
- Log-in to the inflight website (http://asainflight.alaskaair.com)
- Open the menu
- Click “Hotels”
- Click “Hotel Links”
- Click “My Crew Care”
- Open the menu
- Click “Feedback”
- Click “Provide Feedback”
First Time Using Crew Care?
When you open the Crew Care site for the first time, you’ll need to register with your alaskaair.com email address. After registering, the system will send you a confirmation email. From the confirmation email, click the link to confirm your registration. Once you complete this registration process, you won’t need to do it again.
API has written a user guide for the Crew Care system that you can access by clicking here.
General Assistance
For other assistance, contact any member of your Local Hotel Committee. You can find a list of Committee Members on your Local Council Committees page. For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.
ANC
Dori Marron
dori.marron@afaalaska.org
View the ANC Committee List >>
LAX
Kimberly J. Hillbrand
kimberly.hillebrand@afaalaska.org
View the LAX Committee List >>
PDX
Cheryl Battleson
cheryl.battleson@afaalaska.org
View the PDX Committee List >>
SAN
Kanani Vallot
kanani.vallot@afaalaska.org
SEA
Olivia Borrows
olivia.borrows@afaalaska.org
View the SEA Committee List >>
SFO
James Bozanich
james.bozanich@afaalaska.org
View the SFO Committee List >>
MEC
Laura Hinojosa, MEC Chairperson
laura.hinojosa@afaalaska.org
Jodi Snow, MEC Vice Chairperson
jodi.snow@afaalaska.org
Committee News
View the Hotel Committee news archivesAdjoining Rooms: What You Need to Know
A message from your Hotel Committee We all know that being assigned an adjoining room with a connecting door is a common occurrence at many hotels throughout our system. But did you know that adjoining and connecting rooms are not supposed to be assigned to Flight Attendants unless the room next door is occupied by another […]
[AS] Layover Hotel and Transportation Reminders
This message is for pre-merger Alaska Flight Attendants The busy summer travel season is nearly upon us and is anticipated to be one of the busiest travel seasons on record. Along with the increase in travel comes the possibility of irregular operations and things going awry pertaining to layover hotels and transportation. As a reminder, […]
Layover Hotel and Transportation Issues: 4 Things to Know
Along with the busy summer travel season has come an uptick in issues with crew hotel accommodations and layover transportation. Management has a responsibility to provide hotel accommodations and corresponding transportation to and from the hotel to Flight Attendants on a layover. This information is contained in section 34 of the contract. 1. If you […]
IAH Layovers for March 2016
We will resume layovers in IAH starting in March. Please be advised that some of the trips in IAH had to be moved to a new secondary layover hotel. Management was only able to contract a limited number of rooms at both properties. There were also some short layovers that needed to be moved out of the […]
Be On Guard: Hotel Scams on the Rise
A new scam where con artists try to get credit card numbers out of hotel guests is on the rise. Always be alert on your layovers and never give your credit card number out to anyone who calls your room. If hotel staff need to get payment information for your incidental charges, they will always ask you to […]