Tools & Resources
API
Accommodations Plus International (API) is a contractor that Alaska Airlines uses to manage hotel accommodations and transportation providers for flight crews on layovers.
Read more information about API on their website at http://www.apihotels.com.
Who Do I Contact?
CrewCare (Layover Hotel and Transportation Feedback)
Visit the CrewCare website (AS login required)If you have a layover hotel or transportation concern, first document the issue by writing it up in the CrewCare system.
- Log-in to the inflight website (http://asainflight.alaskaair.com)
- Open the menu
- Click “Hotels”
- Click “Hotel Links”
- Click “My Crew Care”
- Open the menu
- Click “Feedback”
- Click “Provide Feedback”
First Time Using Crew Care?
When you open the Crew Care site for the first time, you’ll need to register with your alaskaair.com email address. After registering, the system will send you a confirmation email. From the confirmation email, click the link to confirm your registration. Once you complete this registration process, you won’t need to do it again.
API has written a user guide for the Crew Care system that you can access by clicking here.
General Assistance
For other assistance, contact any member of your Local Hotel Committee. You can find a list of Committee Members on your Local Council Committees page. For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.
ANC
Dori Marron
anc.hotel.chair@afaalaska.org
View the ANC Committee List >>
LAX
Chris Cardenas
lax.hotel.chair@afaalaska.org
View the LAX Committee List >>
PDX
Kelly Hepworth
pdx.hotel.chair@afaalaska.org
View the PDX Committee List >>
SAN
Kanani Vallot
san.hotel.chair@afaalaska.org
SEA
Jarod McNeill
sea.hotel.chair@afaalaska.org
View the SEA Committee List >>
SFO
Hilary Streem
sfo.hotel.chair@afaalaska.org
View the SFO Committee List >>
MEC
James Bozanich, MEC Chairperson
hotel@afaalaska.org
Committee News
View the Hotel Committee news archives
Hotel Committee Meeting Recap – March 2025
This message is for pre-merger Alaska Flight Attendants On Monday, March 10, our AFA Local Hotel Committee Chairpersons met for our first in-person meeting of the year to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), […]
Hotel Committee Meeting Recap – February 2025
Hotel Committee On Monday, February 10, our AFA Local Hotel Committee Chairpersons met for our first meeting of the year to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Hilary Streem (SFO), Chris […]
Hotel Committee Meeting Recap – January 2025
Hotel Committee On Monday, January 13, our AFA Local Hotel Committee Chairpersons met for our first meeting of the year to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Ila Christy (PDX), Hilary Streem (SFO), and […]
The Importance of Reporting Hotel and Transportation Issues
Hotel Committee Over the next couple of months, your AFA Hotel Committee will publish a series of communications to increase awareness of available resources. This month’s topic is how to best provide layover feedback. The Importance of Reporting Hotel and Transportation Issues One of the perks of flying is the opportunity to experience layovers in […]
Hotel Committee Meeting Recap – 3rd Quarter 2024
Hotel Committee On Thursday, September 12, our AFA Local Hotel Committee Chairpersons met to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Virginia Fritz (SFO), and Chris Cardenas (LAX), with MEC Hotel Committee Chairperson James Bozanich […]
