Tools & Resources
API
Accommodations Plus International (API) is a contractor that Alaska Airlines uses to manage hotel accommodations and transportation providers for flight crews on layovers.
Read more information about API on their website at http://www.apihotels.com.
Who Do I Contact?
CrewCare (Layover Hotel and Transportation Feedback)
Visit the CrewCare website (AS login required)If you have a layover hotel or transportation concern, first document the issue by writing it up in the CrewCare system.
- Log-in to the inflight website (http://asainflight.alaskaair.com)
- Open the menu
- Click “Hotels”
- Click “Hotel Links”
- Click “My Crew Care”
- Open the menu
- Click “Feedback”
- Click “Provide Feedback”
First Time Using Crew Care?
When you open the Crew Care site for the first time, you’ll need to register with your alaskaair.com email address. After registering, the system will send you a confirmation email. From the confirmation email, click the link to confirm your registration. Once you complete this registration process, you won’t need to do it again.
API has written a user guide for the Crew Care system that you can access by clicking here.
General Assistance
For other assistance, contact any member of your Local Hotel Committee. You can find a list of Committee Members on your Local Council Committees page. For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.
ANC
Dori Marron
dori.marron@afaalaska.org
View the ANC Committee List >>
LAX
Kimberly J. Hillbrand
kimberly.hillebrand@afaalaska.org
View the LAX Committee List >>
PDX
Renee Redman
renee.redman@afaalaska.org
View the PDX Committee List >>
SAN
Kanani Vallot
kanani.vallot@afaalaska.org
SEA
Olivia Borrows
olivia.borrows@afaalaska.org
View the SEA Committee List >>
SFO
James Bozanich
james.bozanich@afaalaska.org
View the SFO Committee List >>
MEC
Laura Hinojosa, MEC Chairperson
laura.hinojosa@afaalaska.org
Jodi Snow, MEC Vice Chairperson
jodi.snow@afaalaska.org
Committee News
View the Hotel Committee news archivesAFA Update – April 6, 2020
In This Edition Cancellation of April & May Recurrent Training Reminders About Layover Transportation and Meals Reporting Uniform Reactions Voluntary Benefits Updates & Information AFA EAP Support Services CWA/NETT and LinkedIn Learning Cancellation of April & May Recurrent Training On Friday, management announced that they would be cancelling recurrent training (RT) for the months of […]
Coronavirus (COVID-19) Update – March 19, 2020
In This Edition Ongoing Conversations With Management FAA & CDC Recommendations for Layovers Crew-Only Layover Hotel Transportation Tell Congress: Put Aviation Workers First KCM Access Point Staffing Challenges with Onboard Trash Stowage Taking Control of Your Finances During a Loss of Flying Telephone Support Group For Flight Attendants Under Self-Quarantine COVID-19 Resources Ongoing Conversations With […]
AFA Update – August 16, 2019
In This Edition Hotel Crew Room Blocks Card Now Online REMINDER: Human Rights Committee Forming TAKE ACTION: Stop Toxic Fumes! Cabin Air Quality Resources Hotel Crew Hotel Room Blocks Card Now Online Hotel Committee Your AFA Hotel Committee has succeeded in their effort to have the Crew Hotel Room Blocks card uploaded to an easily […]
AFA Reminders – May 30, 2019
In this edition: AFA Census closes on May 31 Report adjoining hotel rooms on CrewCare FDA requires stronger warnings about rare but serious incidents related to sleep medications AFA Census closes on May 31! The Association of Flight Attendants-CWA 2019 Census is a project to better understand the demographic make-up of our union, including your […]
Adjoining Rooms: What You Need to Know
A message from your Hotel Committee We all know that being assigned an adjoining room with a connecting door is a common occurrence at many hotels throughout our system. But did you know that adjoining and connecting rooms are not supposed to be assigned to Flight Attendants unless the room next door is occupied by another […]