Tools & Resources
API
Accommodations Plus International (API) is a contractor that Alaska Airlines uses to manage hotel accommodations and transportation providers for flight crews on layovers.
Read more information about API on their website at http://www.apihotels.com.
Who Do I Contact?
CrewCare (Layover Hotel and Transportation Feedback)
Visit the CrewCare website (AS login required)If you have a layover hotel or transportation concern, first document the issue by writing it up in the CrewCare system.
- Log-in to the inflight website (http://asainflight.alaskaair.com)
- Open the menu
- Click “Hotels”
- Click “Hotel Links”
- Click “My Crew Care”
- Open the menu
- Click “Feedback”
- Click “Provide Feedback”
First Time Using Crew Care?
When you open the Crew Care site for the first time, you’ll need to register with your alaskaair.com email address. After registering, the system will send you a confirmation email. From the confirmation email, click the link to confirm your registration. Once you complete this registration process, you won’t need to do it again.
API has written a user guide for the Crew Care system that you can access by clicking here.
General Assistance
For other assistance, contact any member of your Local Hotel Committee. You can find a list of Committee Members on your Local Council Committees page. For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.
ANC
Dori Marron
anc.hotel.chair@afaalaska.org
View the ANC Committee List >>
LAX
Kimberly J. Hillbrand
lax.hotel.chair@afaalaska.org
View the LAX Committee List >>
PDX
Renee Redman
pdx.hotel.chair@afaalaska.org
View the PDX Committee List >>
SAN
Kanani Vallot
san.hotel.chair@afaalaska.org
SEA
Jarod McNeill
sea.hotel.chair@afaalaska.org
View the SEA Committee List >>
SFO
Cassie Dole
sfo.hotel.chair@afaalaska.org
View the SFO Committee List >>
MEC
Laura Hinojosa, MEC Chairperson
Jodi Snow, MEC Vice Chairperson
hotel@afaalaska.org
Committee News
View the Hotel Committee news archives
Hotel Committee Meeting Recap – 4th Quarter 2021
Our AFA Hotel Committee Chairpersons met on Thursday, December 9 to discuss their ongoing program of work to protect and improve the quality of Flight Attendant hotel accommodations and ground transportation providers. The Committee met with representatives from management and the Company’s crew accommodations vendor to review current trends and concerns related to layover hotels and transportation. More than ever, the Committee needs your help in reporting hotel and transportation concerns through CrewCare. If issues aren’t reported through CrewCare, then management believes they don’t exist!
Next Week: Committee Meetings with Management
Several AFA committees will meet with management next week for regularly scheduled discussions of issues currently impacting Flight Attendants. Each AFA Local Council/base sends a representative to committee meetings to ensure that the voices of all Flight Attendants are heard. If you have concerns or items that you would like to see brought forward, please reach out to your respective Local Committee Chairperson prior to the meeting.
AFA Alaska Update – September 3, 2021
In This Edition September 11th Unity Remembrance Pin Uniform Quality Issues – Your Help Is Needed! Hotel Resources & Safety Reminders Personal Strategies for Approaching the Anniversary of September 11th September 11th Unity Remembrance Pin AFA International Our September 11th Unity Remembrance Pin was designed in solidarity with the Association of Professional Flight Attendants (APFA) […]
AFA Update – April 6, 2020
In This Edition Cancellation of April & May Recurrent Training Reminders About Layover Transportation and Meals Reporting Uniform Reactions Voluntary Benefits Updates & Information AFA EAP Support Services CWA/NETT and LinkedIn Learning Cancellation of April & May Recurrent Training On Friday, management announced that they would be cancelling recurrent training (RT) for the months of […]
Coronavirus (COVID-19) Update – March 19, 2020
In This Edition Ongoing Conversations With Management FAA & CDC Recommendations for Layovers Crew-Only Layover Hotel Transportation Tell Congress: Put Aviation Workers First KCM Access Point Staffing Challenges with Onboard Trash Stowage Taking Control of Your Finances During a Loss of Flying Telephone Support Group For Flight Attendants Under Self-Quarantine COVID-19 Resources Ongoing Conversations With […]
