On Monday, January 12, our AFA Local Hotel Committee Chairpersons met in person in Seattle to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Hilary Streem (SFO), Brian Sherill (LAX-pmAS), Kanani Vallot (SAN), and Matt Mitchell (HNL) with MEC Hotel Committee Chairperson James Bozanich facilitating the meeting.
The Committee met with Director of Crew Planning Trisha Bennett, Senior Crew Hotels Support Specialist Nichole Turner and Crew Hotels Support Specialist LaFay Williams.
Our next monthly meeting with management is scheduled for Monday, February 9, 2026. API, the company’s hotel accommodations vendor, will also host their first quarterly business review (QBR) meeting of 2026 in January, with the pre-merger Alaska meeting on January 21 and the pre-merger Hawaiian meeting on January 22.
Topics of Discussion
The committee reviewed several items during the meeting with management, most of which focused on hotel decisions and challenges in our layover markets. Some items discussed include:
Hotel and Ground Transportation Issues (pmAS):
Most of our meeting time was devoted to a few high-profile events that occurred over the holiday period.
- FAI: Crews have reported a number of issues with our Fairbanks hotel, including unresponsive front desk staff, HVAC issues (heating/cooling), and water temperature and drainage issues. These have gone on for far too long, and we made it clear that we need a safe and dependable property in FAI. We have asked that API conduct an emergency market sourcing for an alternative option. Given the smaller size of cities in Alaska, options are unfortunately limited.
- CUN: Cancun experienced significant compression the first weekend of January due to the Caribbean airspace being shut down. In hotel terms, compression refers to a situation where the demand for hotel rooms is extremely high, leaving few or no available rooms in the area. This often leads to higher room rates and limited options for securing accommodations. As a result of this compression event, there was a sellout, with API struggling for hours to secure rooms for a cancelled Alaska flight. When rooms were finally secured, the hotel still refused to accept payment, despite being sent via three different avenues. This significantly delayed crews from getting into their rooms. Ultimately, a pilot paid out of pocket. This topic has been added to the QBR agenda for further discussion and future contingencies.
- LIR: A crew arrived at our long-stay property after a redeye flight to find they did not have a hotel reservation. This was the result of an API mistake during the hotel reassignment period. As a reminder, during the planning process, if hotels cannot accommodate hotel rooms over the contracted maximum cap, pairings are entered as “TBD”, which is what we, as a Hotel Committee, have asked for. This adds greater transparency to the bid as you are bidding for a pairing without a known hotel. API has a process that flags all TBDs to ensure rooms are booked for these pairings. Unfortunately, due to human error, this particular overnight was missed. To prevent this from happening again, API will rerun the reassignment report on the last day of the month to ensure all TBDs have been processed and rooms assigned for the upcoming month.
Reminders About Self-Help (pmAS)
- Hotel Rooms: If you have not received a hotel room key within ninety (90) minutes after arriving at your hotel, you may be able to arrange your own room and be reimbursed up to $400 per Flight Attendant, per night. Before making your own arrangements, you must obtain approval from Crew Scheduling by phone (or from Base Management if Crew Scheduling is unavailable). To request reimbursement, keep your receipt and submit it according to the steps in section 34.D.2 of the contract.
- Late Transportation: Section 34.B.7 of the contract allows you to arrange and submit for reimbursement the actual cost of alternative transportation to/from the airport if transportation is not provided within thirty-five (35) minutes of block-in or within ten (10) minutes of the scheduled departure from the hotel. To be reimbursed, keep your receipt and submit it as outlined in the contract. Alternatively, you may ask Crew Scheduling to arrange transportation at the thirty-five-minute mark if you do not want to pay out of pocket and submit for reimbursement.
- Wait Times: If you decide to wait for a hotel room or late transportation, you will be paid if the wait time requirements are met and you follow the reporting steps in section 34.D of the contract.
What The Committee Is Working On
- Conducting Hotel Site Visits: The Hotel Committee conducts site visits on hotels under consideration by management to ensure that the selected options provide the safest and most comfortable layover experience for Flight Attendants. Market reviews are triggered by factors such as contract expirations, crew complaints, and cost-saving opportunities.
- Pre-Merger Alaska: We have been provided the site visit schedule for 2026, and it’s quite extensive. Additional site visits may be added due to the conditions listed above. The scheduled site visits through June 2026 are:
- January: LAX
- February: CVG, PHL, KEF
- March: PSP, MKE, CLE, MIA
- April: LIR, DFW, KOA, JFK
- May: BOS, PHX, ATL
- June: OGG, RNO
- Pre-Merger Hawaiian: The following site visits are confirmed for 2026 so far:
- January: SFO
- February: FCO, SMF
- March: LHR, SJC
- Hotel Gainshare Update: There is no new update at this time. We are still awaiting further information from our AFA International legal department regarding the tax implications raised by management. We will provide additional details as soon as they are available.
We Want to Hear From You!
Our Hotel Committee relies on your feedback, whether positive or negative. Please report via CrewCare (pmAS) or the FA Crew Accommodations Feedback form (pmHA), which ensures your experience with a layover hotel or ground transportation is addressed. These are the only official way to report issues, as the Committee does not monitor social media channels.
Each CrewCare and feedback form submission is forwarded to our AFA Hotel Committee, Crew Hotels (Alaska/Hawaiian management), API, and the hotel or ground transportation provider. This ensures quick action can be taken to correct or fix the issue for the next crew member. It also allows us to monitor hotel and transportation trends. Pre-merger Alaska Flight Attendants can quickly file a CrewCare report using the web app on your IMD home screen or by clicking here.Do you have any other feedback you would like to share with the Committee or any specific items you want us to bring up with management? Please let us know! Your Local Hotel Committee is here to represent you and ensure management hears your voice. You can find our contact information on the Hotel Committee page of the AFA Alaska + Hawaiian website.
