Important Update: Irregular Operations Due to Civil Unrest In Mexico

In response to the significant operational disruptions caused by the civil unrest affecting cities throughout Mexico, particularly Puerto Vallarta (PVR), Guadalajara (GDL), and Manzanillo (ZLO), management continues to operate under an Irregular Operations (IROPS) situation. Our MEC and Committees are actively monitoring the situation and working with management to support our Flight Attendants. Management has posted alerts on Team AAG with information about the situation. We encourage you to review these alerts and continue to check Team AAG for additional updates.

All flights to and from PVR, GDL, and ZLO were canceled today (Sunday, February 22). Management intends to resume operations tomorrow (Monday, February 23), if conditions allow. All Mexico flights will follow section 8.S [Natural Disasters, Acts of War, Riots, Terrorism, etc.] of the CBA, with all crews turning and no layovers. Please review section 8.S for details on applicable rules for these sequences, including extended duty days, pay, and rest provisions.

Your safety and well-being remain our top priority. Please review the following information carefully to understand your rights, responsibilities, and available resources.

What To Do If You Are Directly Impacted

If you are directly impacted by the disaster—such as a mandatory evacuation, property damage, loss of power, blocked transportation, or immediate safety threats—your number one priority must be your own safety and well-being. Contact your LEC Officers for assistance and guidance about your contractual protections.

If you cannot report to work because of the disaster, review the Commuter Policy in Section 36 of the Collective Bargaining Agreement (CBA). Notify Crew Scheduling as soon as you know you will be unable to reach your base. Keep any necessary documentation to be submitted to management as required. The Commuter Policy protects you if travel is disrupted for reasons outside your control. For more details or assistance, please refer to the contract or contact your LEC Officers.

If You Are On a Layover

If you’re on a layover, focus on your safety and well-being. Stay with your crew and other Alaska crew members if possible. Follow the instructions from local authorities and hotel staff regarding sheltering or evacuation. If you’re told to leave, ensure your safety before taking any further action. Once you’re safe, please notify Crew Scheduling and your LEC Officers of your status and location as soon as possible. Keep records of your situation, save receipts for any personal expenses, and keep your phone charged for updates.

Contractual and Scheduling References (CBA)

Click here to view our current contract >

Please reference the following sections of our CBA to understand your rights and responsibilities during this IROPS situation:

• Sections 8.K, 8.L, 8.M, and 8.N: Rest Requirements: In prolonged IROPS situations, rest periods may be impacted. Know your minimum rest requirements and legal limitations. If you believe your rest is compromised, immediately contact Crew Scheduling and your LEC Officers.
• Letter of Agreement (LOA) 6: Fatigue Risk Management Plan (FRMP): If you’re too fatigued to fly, you can call in fatigued under the FRMP and be removed from duty so you can rest. Review this section for details on how the program works, your options, and what you need to do after making a fatigue call.
• Section 8.G: Fourteen-Hour (14:00) Duty Provisions: If you’re at a domicile or co-terminal and your duty period shows in Crew Access as projected to or actually exceeding 14 hours, you may contact Crew Scheduling and choose to be replaced and pay protected. If you remain on the pairing or are at an outstation and don’t have the option to be replaced, you’ll receive premium pay.
• Section 8.I: Night Rule: This applies if you are on duty at 4:29 AM local time (using the initial departure station time for that duty period) and your duty day in Crew Access is expected to be longer than 10 hours and 30 minutes. You may contact Crew Scheduled to be released by 8:30 AM local time if you’re at a domicile, or receive extra pay if you waive the Night Rule or are at a co-terminal or outstation and can’t be released.
• Section 10.R: Reassignments: These provisions apply when your pairing is revised on or after the first day of a sequence. The Reassignment Flow Chart provides a guide to help you understand how Crew Scheduling handles reassignments and same-day schedule changes. The Reassignment Pay Flow Chart explains what pay you’re due for being reassigned.
• Section 10.S: Pre-Cancellations: This section applies when a flight on your schedule is canceled before the first day of the pairing that includes the canceled flight. The Pre-Cancellation Flow Chart explains your options if you’re affected. 
• Sections 21.J, 21.M, 21.N, and 21.Q: Pay and Compensation for Disrupted Trips: These sections explain pay protection and how you’ll be credited for flight cancellations or delays caused by IROPS. It’s important to monitor Rainmaker after completing your pairing to ensure that any additional pay due to you is properly credited. See A Note About Pay below.
• Section 34: Lodging and Transportation: This section outlines the company’s responsibility to provide transportation and accommodations if you’re stranded or away from your base due to IROPS. If you don’t receive company-provided transportation within 35 minutes of block-in or your hotel room key within 90 minutes of arrival at the hotel, you may be able to arrange your own transportation or hotel (self-help) by following the steps in Section 34.D. Be sure to keep records of your wait times and document them as described in this section to protect your rights and possibly get compensation for the wait.

A Note About Pay
To help ensure your compensation is accurate, pay analysts pull reports weekly, but it’s essential for you to review Rainmaker prior to filing any pay inquiries—unless a specific exception is outlined in the required inquiries drop-down menu. Doing this helps resolve the most common issues more quickly and avoids unnecessary delays. After your Rainmaker is updated, AFA Representatives are able to assist with pay inquiries if you still have questions or concerns.

Resources Available

We strongly encourage you to utilize the following resources for assistance and up-to-date information:

• AFA Irregular Operations Quick Reference Guide: This is your main source for AFA-specific information about IROPS, contact details for key AFA Representatives, and contract references.
• Company Scheduling & Operations:
  • Crew Scheduling: Contact for any questions about trips, hotels, or immediate operations.
• • Base Management: May be able to assist with non-scheduling-related issues (such as hotels or transportation) if Crew Scheduling hold times are too long. Watch for Team AAG alerts to see if management is activating base management to assist with these tasks.
  • Team AAG Alerts: Management may use these to quickly share new information, updates, or instructions.
• AFA Employee Assistance Program (EAP)/Professional Standards Committee: A confidential resource available 24/7 to help you and your family cope with stress, trauma, or emotional distress resulting from the natural disaster and operational disruption.
  • EAP Contact: (949) 470-0493 or eap@afaalaska.org
• Local Council Support: Your LEC Officers and Committees (especially Hotel, Scheduling, and EAP) are ready to help. You can find their contact information by following the link to your Local Council’s committee list on the Contact Us page of afaalaska.org.
• Safety Reporting: If you encounter any safety concerns, please use the appropriate reporting method (e.g., ASAP, FAIR, etc.) to document the situation. You can also reach out to our AFA Air Safety, Health, & Security Committee (ASHSC) for help or advice.

We appreciate your professionalism, resilience, and patience during this challenging period. Please take care of yourselves and your flying partners. We’ll continue to update you as the situation evolves and we receive more information from management.