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        You are here: Home / Employee Assistance Program & Professional Standards Committee

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        • What Does This Committee Do?
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        What Does This Committee Do?
        The EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners.  EAP peer representatives are trained to provide three distinct, but interrelated, service that include assessment, support, and referral services, professional standards, and critical incident response.

        Download the EAP Committee Member duties and responsibilities
        Specific Duties and Responsibilities
        • Assessment, Support, and Referral Services
          • Assist members in identifying and developing an action plan to address personal and work-related concerns
          • Provide support to a troubled flight attendant (TFA) during the problem resolution process
          • When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it
        • Professional Standards
          • Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention
        • Critical Incident Response
          • Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job
        Why Would I Contact This Committee?

        The EAP and Professional Standards Committee is available to help you with:

        • Personal and work problems
        • Support after a critical incident
        • Assistance in conflict situations with coworkers (F/A and pilots)

        Go to top

        Who Do I Contact?

        For assistance, contact any member of your Local EAP Committee.  You can find a list of Committee Members on your Local Council Committees page.  For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.

        ANC

        Bonnie Walters
        anc.eap.chair@afaalaska.org
        (907) 230-7208

        View the ANC Committee List >>

        LAX

        Elizabeth Dillon
        lax.eap.chair@afaalaska.org
        (714) 222-8299

        View the LAX Committee List >>

        PDX

        Contesa Diaz-Nicolaidis
        pdx.eap.chair@afaalaska.org
        (503) 970-6873

        View the PDX Committee List >>

        SAN

        Melanie Buker
        san.eap.chair@afaalaska.org
        (208) 890-1849‬

        View the SAN Committee List >>

        SEA

        Andrea Korican
        sea.eap.chair@afaalaska.org
        (206) 419-2637

        View the SEA Committee List >>

        SFO

        Jody Ventura
        sfo.eap.chair@afaalaska.org
        (408) 829-6210

        View the SFO Committee List >>

        MEC

        Lisa Haugen
        Andrea Korican
        eap@afaalaska.org
        (949) 470-0493

        Go to top

        Links

        • AFA International EAP Department
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        Committee News

        View the EAP Committee news archives

        Apps To Help You Save Money On Food

        Posted: November 6, 2025

        Our AFA Employee Assistance Program (EAP)/Professional Standards Committee recognizes that Flight Attendants may be facing increasing challenges when it comes to accessing affordable food, whether on the road or at home. We want you to know that you are not alone. In response to these difficulties, we have compiled a list of apps to help […]

        Pre-Merger Alaska MEC Committee Interviews—December 2025

        Posted: November 5, 2025

        This message is for pre-merger Alaska Flight Attendants In accordance with Article VI.C of the AFA Alaska MEC Policy and Procedure Manual, the terms of office for the MEC Committee Chairpersons and other MEC-level positions align with those of the MEC Officers. Since the current term for the MEC Officers will conclude on December 31, […]

        Protecting Yourself From Drug-Facilitated Sexual Assault

        Posted: October 8, 2025

        Understanding Drug-Facilitated Sexual Assault (DFSA) Drug-facilitated sexual assault (DFSA) involves the use of substances to incapacitate someone, making them vulnerable to sexual assault. These substances are often undetectable, having no color, taste, or smell, and can be easily added to drinks. Common Drugs Used in DFSA Important Note: Alcohol significantly enhances the effects of these drugs, […]

        Navigating Uncertainty During Terrorism Alerts

        Posted: July 11, 2025

        As Flight Attendants, we are trained to stay calm in emergencies and act swiftly to protect our passengers and crew. But when terrorism alerts are raised—whether at home or abroad—the anxiety that comes with being away from your loved ones can feel overwhelming. It’s completely natural to feel unsettled or vulnerable in times like these. […]

        When Screen Time Becomes Too Much

        Posted: June 25, 2025

        In today’s digital world, screens are everywhere—our phones, tablets, laptops, and TVs. While technology offers connection, convenience, and entertainment, too much screen time can quietly develop into an unhealthy habit. Screen addiction isn’t always obvious at first, but over time, it can affect your physical health, mental well-being, relationships, and productivity. Here are key warning […]

        Need Help?

        Have an issue or concern to report to AFA?  Click here to access the AFA Alaska online support center.

        Latest News

        • Scheduling Committee Meeting Recap – November 2025
        • Important Attendance Reminders and Updates
        • Hawaiian Flight Attendant Seattle Domicile Letter of Agreement
        • Seattle Domicile Negotiating Committee – Question and Answer (Q and A)
        • Uniform Committee Meeting Recap – 4th Quarter 2025
        • AFA News in Review – November 21, 2025
        • Joint Contract Negotiations Session 9 – November 2025
        • 2025-2028 CBA Document Update
        • SEA Domicile Negotiations Update #2 – November 2025
        • Sick Leave Survey Extension – Closing Soon

        Scheduling Committee Meeting Recap – November 2025

        November 26, 2025

        This message is for pre-merger Alaska Flight Attendants On Tuesday, November 25, our pre-merger Alaska AFA Scheduling Committee Chairpersons and Representatives met virtually to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), […]

        Hawaiian Flight Attendant Seattle Domicile Letter of Agreement

        November 25, 2025

        After extensive negotiations, the Hawaiian Flight Attendant SEA LOA has been ratified, marking a significant milestone for both the union and management. This agreement introduces enhanced contractual provisions specifically designed to protect Hawaiian Flight Attendants as the new Seattle base is established. Hawaiian Flight Attendants are encouraged to review the SEA LOA and Q&A to understand their options.

        Seattle Domicile Negotiating Committee – Question and Answer (Q and A)

        November 25, 2025

        This message is for pre-merger Hawaiian Flight Attendants General Q1. When will the Hawaiian SEA domicile open? A. Management anticipates opening the SEA domicile in April 2026. Q2. When will vacancies be posted and awarded for the SEA domicile? A. Management anticipates the initial vacancies to be posted in mid-December 2025 and awarded on January […]

        Uniform Committee Meeting Recap – 4th Quarter 2025

        November 24, 2025

        This message is for pre-merger Alaska Flight Attendants On Wednesday, November 12, our AFA Local Uniform Committee Chairpersons met to discuss their ongoing work to represent Flight Attendants and push for improvements in the workplace. Representing you at the meeting were Kim Mazzolini (ANC), Dena Heath (SEA), David Jelinek (PDX), Lisa Mueller (SFO), Heather Holmes […]

        Joint Contract Negotiations Session 9 – November 2025

        November 21, 2025

        Our JNC met with management for three days of collective bargaining in Seattle, making progress on several key contract sections. A Tentative Agreement was reached on Section 25 (Air Safety, Health and Security), incorporating valuable improvements influenced by the Hawaiian Collective Bargaining Agreement.

        Recent Posts

        • Scheduling Committee Meeting Recap – November 2025
        • Important Attendance Reminders and Updates
        • Hawaiian Flight Attendant Seattle Domicile Letter of Agreement
        • Seattle Domicile Negotiating Committee – Question and Answer (Q and A)
        • Uniform Committee Meeting Recap – 4th Quarter 2025
        • AFA News in Review – November 21, 2025
        • Joint Contract Negotiations Session 9 – November 2025
        • 2025-2028 CBA Document Update
        • SEA Domicile Negotiations Update #2 – November 2025
        • Sick Leave Survey Extension – Closing Soon
        • Hotel Committee Meeting Recap – November 2025
        • SEA Domicile Negotiations Update – November 2025
        • AFA News in Review – November 14, 2025
        • MEC Officer Election Results
        • Sick Leave Survey Deadline Extended

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