What Does This Committee Do?

EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners.  EAP peer representatives are trained to provide three distinct, but interrelated, service that include assessment, support, and referral services, professional standards, and critical incident response.

Key Responsibilities

Assessment, Support, and Referral Services

• Assist members in identifying and developing an action plan to address personal and work-related concerns
• Provide support to a troubled flight attendant (TFA) during the problem resolution process
• When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it

Professional Standards

• Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention

Critical Incident Response

• Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job

Why Would I Contact This Committee?

The EAP/Professional Standards Committee is available to help you with:

• Personal and work problems
• Support after a critical incident
• Assistance in conflict situations with coworkers (Flight Attendants and pilots)

Who Do I Contact?

For assistance, please get in touch with any member of your Local EAP/Professional Standards Committee. You can find the names of Committee Members on the Local Council Committees page. To make it easier, we’ve included a list of Committee Chairs below, along with links to the respective Local Committee lists.

Links

• AFA International EAP Department

Committee News

• Struggling With A Coworker? Consider AFA Professional Standards.May 27, 2026
• When the Unexpected Happens in the Skies: How the Critical Incident Response Program (CIRP) Supports YouMay 19, 2026
• Navigating Recovery: Understanding FADAP and Other Support OptionsMay 11, 2026
• Go In-Depth with Our AFA EAP/Professional Standards Committee ChairpersonsMay 8, 2026
• AFA Committee Focus Month: EAP/Professional StandardsMay 4, 2026