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Association of Flight Attendants-CWA Alaska Airlines Master Executive Council

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What Does This Committee Do?
The EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners.  EAP peer representatives are trained to provide three distinct, but interrelated, service that include assessment, support, and referral services, professional standards, and critical incident response.

Download the EAP Committee Member duties and responsibilities
Specific Duties and Responsibilities
  • Assessment, Support, and Referral Services
    • Assist members in identifying and developing an action plan to address personal and work-related concerns
    • Provide support to a troubled flight attendant (TFA) during the problem resolution process
    • When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it
  • Professional Standards
    • Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention
  • Critical Incident Response
    • Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job
Why Would I Contact This Committee?

The EAP and Professional Standards Committee is available to help you with:

  • Personal and work problems
  • Support after a critical incident
  • Assistance in conflict situations with coworkers (F/A and pilots)

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Who Do I Contact?

Click the button below to be connected to an EAP representative now!

For assistance, contact any member of your Local EAP Committee.  You can find a list of Committee Members on your Local Council Committees page.  For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.

ANC

Bonnie Walters
bonnie.walters@afaalaska.org
(907) 230-7208

View the ANC Committee List >>

LAX

Elizabeth Dillon/Jeanne McCleave
eap@afaalaska.org
(949) 470-0493

View the LAX Committee List >>

PDX

Contesa Diaz-Nicolaidis
contesa.diaznicolaidis@afaalaska.org
(503) 970-6873

View the PDX Committee List >>

SAN

Melanie Buker
melanie.buker@afaalaska.org
(208) 890-1849‬

View the SAN Committee List >>

SEA

Lisa Haugen
lisa.haugen@afaalaska.org
(206) 619-3032

View the SEA Committee List >>

SFO

Zarah Shaw
zarah.shaw@afaalaska.org
(925) 577-5733

View the SFO Committee List >>

MEC

Elizabeth Dillon, MEC Chairperson
eap@afaalaska.org
(949) 470-0493

Jeanne McCleave, MEC Vice Chairperson
eap@afaalaska.org
(949) 470-0493

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Links

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Committee News

View the EAP Committee news archives

Coronavirus (COVID-19) Update – March 19, 2020

Posted: March 19, 2020

In This Edition Ongoing Conversations With Management FAA & CDC Recommendations for Layovers Crew-Only Layover Hotel Transportation Tell Congress: Put Aviation Workers First KCM Access Point Staffing Challenges with Onboard Trash Stowage Taking Control of Your Finances During a Loss of Flying Telephone Support Group For Flight Attendants Under Self-Quarantine COVID-19 Resources Ongoing Conversations With […]

Telephone Support Group For Flight Attendants Under Self-Quarantine

Posted: March 16, 2020

In order to provide additional support to those Flight Attendants who are under self-quarantine, AFA International EAP is sponsoring a bi-weekly telephonic support group meeting.  The meetings are facilitated by a confidential mental health professional. Calls will start on Tuesday, March 17 and are scheduled Tuesdays at 12 PM PDT (March 17, 24, 31, April […]

Coronavirus (COVID-19) Update – March 13, 2020

Posted: March 13, 2020

In This Edition Continuing to Advocate for Flight Attendant Protections COVID-19 Related Temporary Leaves of Absence Company COVID-19 Resources Maternity Roundtable Cancelled COVID-19 PST Cancellation Exception Managing Your Anxiety Around Coronavirus Continuing to Advocate for Flight Attendant Protections Air Safety, Health, & Security Committee (ASHSC) An AFA communication from March 3 (Coronavirus [COVID-19] Update) contained […]

AFA Update – February 21, 2020

Posted: February 21, 2020

In This Edition REMINDER: Negotiating Committee Interviews AFA Dues FAQs Department of Transportation Warning About CBD Products REMINDER: Negotiating Committee Interviews Master Executive Council (MEC) Our current Joint Collective Bargaining Agreement (JCBA) becomes amendable on December 17, 2021 but also contains an early opener clause for the negotiating process to begin as early as December […]

AFA Update – January 30, 2020

Posted: January 30, 2020

In This Edition Novel Coronavirus Outbreak Black History Month AFA Pin Negotiating Committee Interviews Uniform Returns & Packing Materials REMINDER: Contractual Supporting Documents Managing Negativity Novel Coronavirus Outbreak Air Safety, Health, & Security Committee (ASHSC) The novel coronavirus that originated in Wuhan, Hubei Province, China, in December 2019, is creating growing concern for air travel. […]

Latest News

Staffing Adjustment Leave, Low Bid Option or …?

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Legal disclaimer Because of the complex interaction between the administration of the various state unemployment insurance (UI) programs; the components of the Coronavirus Aid, Relief and Economic Security (CARES) Act; and the Company’s response to claims, AFA Alaska leadership can neither provide definitive advice for filing UI claims nor assurance of receiving a benefit. The information provided […]

Coronavirus (COVID-19) Update – March 28, 2020

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In This Edition Coronavirus Aid, Relief, and Economic Security (CARES) Act Staffing Adjustment Leave, Low Bid Option or …? Pre-Cancellations Due to COVID-19 Schedule Changes (Section 10.S) Long Stage Length Duty Period (“4k”) Sequences During COVID-19 Schedule Disruptions Coronavirus Aid, Relief, and Economic Security (CARES) Act The AFA-CWA International Officers sent out an AFA Interactive […]

AFA Update – March 25, 2020

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In This Edition Contacting AFA Representatives for Support Pre-Cancellations (JCBA Section 10.S) REMINDER: Negotiating Committee Interviews – Additional Opportunity Grievance Committee Report Contacting AFA Representatives For Support As always, AFA representatives remain available to provide assistance during the current situation.  In order to provide you with the best possible support, we ask that you continue to […]

“Why Are We Still Flying?”

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A Flight Attendant’s job 99.99% of the time is comprised of ensuring safety compliance, providing inflight service, functioning as aviation’s first responders during a medical situation or other inflight emergency, and training to prepare for the aforementioned tasks. The current working conditions that Flight Attendants are being subjected to is the other 0.01% (or maybe even […]

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