We all know flying can be demanding—long days, irregular hours, and fatigue are part of the job. It’s natural for tensions to rise. Before you head to management or vent on social media, consider Professional Standards.
In this video, Ava McWilliams-Ellington, pre-merger Alaska LAX EAP/Professional Standards Committee Chairperson, shares how Professional Standards provides a confidential, peer-driven solution when conflicts arise with another Flight Attendant or a pilot.
Why Choose Professional Standards?
- Conflict Resolution: Provides a path forward for resolving disputes through communication, understanding, and resolution.
- Peer-Driven Support: It’s a resource where Flight Attendants help fellow Flight Attendants.
- Non-Disciplinary: This informal process keeps management out of the conversation and focuses solely on finding solutions—not assigning blame or discipline.
- Relationship Preservation: The primary goal is to protect professional relationships and preserve dignity.
When to Reach Out:
- Interpersonal conflicts or communication breakdowns.
- Workplace behavior concerns.
- Misunderstandings during trips.
- Situations where peer-to-peer coaching is more effective than escalation.
Note: Situations involving safety, harassment, discrimination, contract enforcement, or disciplinary investigations should be directed to other appropriate resources.
Protect your professional relationships by reaching out early. Every Local Council has a dedicated EAP/Professional Standards Committee Chairperson and Committee Members ready to help. Watch the video to learn more. Find contact information for your Local EAP/Professional Standards Committee on http://afaalaska.org/eap or call us 24/7 at (949) 470-0493 or (800) 424-2406.
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