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Association of Flight Attendants-CWA Alaska Airlines Master Executive Council

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Tools & Resources

What Does This Committee Do?

The Inflight Service Committee represents Flight Attendant interests regarding catering and inflight service/sales and addresses Flight Attendant complaints and concerns regarding catering and inflight service/sales.

Download the Inflight Service Committee Member duties and responsibilities
Specific Duties and Responsibilities
  • Determine available service time, projected loads, and staffing when management determines a certain service is required on a flight
  • Solicit and gather Flight Attendant feedback regarding inflight catering, packing, service, and sales, conveying such feedback to management
  • Respond to Flight Attendant complaints or concerns regarding catering and inflight service. Gather information and work with management to satisfactorily resolve each issue.
  • Should management override the objections of the committee and proceed to implement changes in inflight service, the committee will immediately contact the MEC President
Why Would I Contact This Committee?

The Inflight Service Committee is available to help you with:

  • Questions about inflight service procedures and standards
  • Feedback and suggestions involving inflight food and beverage and service procedures
  • Coordination between F/As and Inflight Product and Food & Beverage Departments

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Who Do I Contact?

Catering Feedback

If you have feedback to provide regarding a catering issue on a particular flight, please write up your concern using the Report It! app on your IMD.  Please provide as much information as possible including any photos if available.

General Assistance

For other assistance, contact any member of your Local Inflight Service Committee.  You can find a list of Committee Members on your Local Council Committees page.  For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.

ANC

Betsy DeMay
betsy.demay@afaalaska.org

View the ANC Committee List >>

LAX

Johanna Thomas
johanna.thomas@afaalaska.org

View the LAX Committee List >>

PDX

Todd Horn
todd.horn@afaalaska.org

View the PDX Committee List >>

SAN

Chase Vandergrift
chase.vandergrift@afaalaska.org

View the SAN Committee List >>

SEA

Ross Dejong
ross.dejong@afaalaska.org

View the SEA Committee List >>

SFO

Raymond Ramirez
raymond.ramirez@afaalaska.org

View the SFO Committee List >>

MEC

Stephanie Garnett, MEC Chairperson
stephanie.garnett@afaalaska.org

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Links

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Committee News

View the Inflight Service Committee news archives

Inflight Service Tidbits – August 2017

Posted: August 30, 2017

Inflight Service Tidbits Items in bold are recently added First Class Don’t lose your serving tray again–when the door to the ice bucket compartment is open, there is a small space created above the door. This is a great place to stash one small serving tray. Use metal tongs to handle the aluminum cups when plating […]

Premium Class

Posted: January 6, 2017

The implementation of Premium Class service has led to several concerns from AFA members that the Master Executive Council (MEC) would like to address. Selling upgrades in-flight AFA has been in contact with the union representing the Customer Service Agents and Reservations Agents, the International Association of Machinists and Aerospace Workers (IAM), regarding the selling […]

How To Write Up Catering Issues and Concerns

Posted: July 12, 2016

If it is a catering safety related issue an ISR or ASAP should be filed.  A catering feedback email that has SAFETY in the subject line will also help the issue to be immediately addressed. Use a regular email for catering errors addressed to catering.feedback@alaskaair.com.  Upper management groups do not need to be copied in—in some respects […]

Introducing Your MEC Inflight Service Committee Chairperson

Posted: April 14, 2016

Your Master Executive Council (MEC) conducted interviews this week for the position of MEC Inflight Service Committee Chairperson.  We would like to thank the eight candidates who expressed a willingness to serve and interviewed for the position.  After thorough consideration, the MEC has appointed Stephanie Garnett to the position. Stephanie is a Seattle-based flight attendant […]

MEC Inflight Service Committee Chairperson Interviews

Posted: February 23, 2016

The AFA Alaska Master Executive Council (MEC) would like to thank Blair Kimball for stepping up and serving as MEC Chairperson of the AFA Inflight Service Committee over the past several years. Under Blair’s leadership, the committee has expanded involvement and helped to advocate for Flight Attendants as management has introduced major service changes. Blair […]

Latest News

Recurrent Training 2020 – Part 3

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The Master Executive Council (MEC) has collected the following information to help you navigate the pitfalls of this year’s Recurrent Training. See AFA Alaska’s “Recurrent Training” (January 16, 2020) and “Recurrent Training 2020 – Part 2” (January 23, 2020) for additional background and information. General preparation The Recurrent Training SharePoint Site has a ton of […]

Recurrent Training 2020 – Part 2

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The Recurrent Training (RT) program for 2020 was unveiled with many significant changes: two days rather than one, verbatim drills, instructor vs. evaluator, the list goes on. Unfortunately, what we didn’t expect was how disorganized and unprepared Inflight Training management would be in delivering this new program. In our last communication about Recurrent Training (January […]

Recurrent Training 2020

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The Master Executive Council (MEC) appreciates Inflight management addressing the rumor mill regarding Recurrent Training (RT). We are particularly thankful Inflight went on record to state the recent changes to RT in response to an audit by the Federal Aviation Administration (FAA) were absolutely not due to inadequate Inflight Instructors. However, the MEC is extremely […]

AFA Update – January 10, 2020

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In This Edition REMINDER: Know Your Dues Obligation Recurrent Training Two Computer Based Trainings (CBTs) are Due in January Uniforms Commitments to Healthier Habits National Slavery & Human Trafficking Prevention Month REMINDER: Know Your Dues Obligation Membership Committee Each of us has an obligation to ensure that our AFA dues payments are current and up-to-date.  Section […]

AFA Update – December 20, 2019

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In This Edition MEC Committee Position Appointments MEC Committee Position Appointments Master Executive Council (MEC) At last week’s regular MEC Meeting, the MEC conducted interviews for MEC Committee positions.  We would like to thank everyone who expressed interest in the available positions and a willingness to serve.  After careful consideration and much deliberation, the six […]

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