Tools & Resources
The Inflight Service Committee represents Flight Attendant interests regarding catering and inflight service/sales and addresses Flight Attendant complaints and concerns regarding catering and inflight service/sales.
Download the Inflight Service Committee Member duties and responsibilitiesWho Do I Contact?
Catering Feedback
If you have feedback to provide regarding a catering issue on a particular flight, please write up your concern using Block2Block on your IMD. Please provide as much information as possible including any photos if available.
General Assistance
For other assistance, contact any member of your Local Inflight Service Committee. You can find a list of Committee Members on your Local Council Committees page. For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.
ANC
Naomi Parcell
anc.inflightservice.chair@afaalaska.org
View the ANC Committee List >>
LAX
Johanna Thomas
lax.inflightservice.chair@afaalaska.org
View the LAX Committee List >>
PDX
Todd Horn
pdx.inflightservice.chair@afaalaska.org
View the PDX Committee List >>
SAN
Chase Vandergrift
san.inflightservice.chair@afaalaska.org
SEA
Ross Dejong
sea.inflightservice.chair@afaalaska.org
View the SEA Committee List >>
SFO
Raymond Ramirez
sfo.inflightservice.chair@afaalaska.org
View the SFO Committee List >>
MEC
Stephanie Garnett, MEC Chairperson
inflightservice@afaalaska.org
Links
Committee News
View the Inflight Service Committee news archives
Inflight Service Committee Meeting Recap – 2nd Quarter 2022
Our AFA Inflight Service Committee Chairpersons met on Wednesday, May 25 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales. The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft. Management continues to experience challenges in many locations that are affecting the correct loading on onboard catering supplies and retail products. Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!
Inflight Service Committee Meeting Recap – 1st Quarter 2022
Our AFA Inflight Service Committee Chairpersons met on Wednesday, February 23 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales. The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft. Management continues to experience challenges in some locations that are affecting the correct loading on onboard catering supplies and retail products. Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!
Onboard Service Reductions
Our AFA Representatives have been successful in getting management to agree to additional onboard service reductions in light of the current spike of COVID-19 cases nationwide. Any flight currently scheduled for more than one beverage service will be reduced to only one service regardless of the length of the flight. Additional reductions include changes to the food pre-order system based depending on the length of the flight. Changes take effect today and are scheduled to be in place through January 31, 2022. As always, please continue to report any safety-related issues with onboard service using a Flight Attendant Irregularity Report (FAIR) in ReportIt! Please report any catering issues using the catering feedback function in Block2Block. Management needs to hear about the challenges we’re facing!
Inflight Service Committee Meeting Recap – 4th Quarter 2021
Our AFA Inflight Service Committee Chairpersons met on Friday, December 10 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales. The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft. Please continue to report catering issues through Block2Block and safety-related issues through ReportIt! Management has seen a decrease in reporting in the weeks since the November 4th service expansion and believes that problems have been resolved.
Next Week: Committee Meetings with Management
Several AFA committees will meet with management next week for regularly scheduled discussions of issues currently impacting Flight Attendants. Each AFA Local Council/base sends a representative to committee meetings to ensure that the voices of all Flight Attendants are heard. If you have concerns or items that you would like to see brought forward, please reach out to your respective Local Committee Chairperson prior to the meeting.
