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Association of Flight Attendants-CWA Alaska Airlines Master Executive Council

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Tools & Resources

What Does This Committee Do?

The Inflight Service Committee represents Flight Attendant interests regarding catering and inflight service/sales and addresses Flight Attendant complaints and concerns regarding catering and inflight service/sales.

Download the Inflight Service Committee Member duties and responsibilities
Specific Duties and Responsibilities
  • Determine available service time, projected loads, and staffing when management determines a certain service is required on a flight
  • Solicit and gather Flight Attendant feedback regarding inflight catering, packing, service, and sales, conveying such feedback to management
  • Respond to Flight Attendant complaints or concerns regarding catering and inflight service. Gather information and work with management to satisfactorily resolve each issue.
  • Should management override the objections of the committee and proceed to implement changes in inflight service, the committee will immediately contact the MEC President
Why Would I Contact This Committee?

The Inflight Service Committee is available to help you with:

  • Questions about inflight service procedures and standards
  • Feedback and suggestions involving inflight food and beverage and service procedures
  • Coordination between F/As and Inflight Product and Food & Beverage Departments

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Who Do I Contact?

Catering Feedback

If you have feedback to provide regarding a catering issue on a particular flight, please write up your concern using Block2Block on your IMD.  Please provide as much information as possible including any photos if available.

General Assistance

For other assistance, contact any member of your Local Inflight Service Committee.  You can find a list of Committee Members on your Local Council Committees page.  For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.

ANC

Naomi Parcell
anc.inflightservice.chair@afaalaska.org

View the ANC Committee List >>

LAX

Johanna Thomas
lax.inflightservice.chair@afaalaska.org

View the LAX Committee List >>

PDX

Todd Horn
pdx.inflightservice.chair@afaalaska.org

View the PDX Committee List >>

SAN

Chase Vandergrift
san.inflightservice.chair@afaalaska.org

View the SAN Committee List >>

SEA

Ross Dejong
sea.inflightservice.chair@afaalaska.org

View the SEA Committee List >>

SFO

Raymond Ramirez
sfo.inflightservice.chair@afaalaska.org

View the SFO Committee List >>

MEC

Stephanie Garnett, MEC Chairperson
inflightservice@afaalaska.org

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Links

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Committee News

View the Inflight Service Committee news archives

iPhone 13 Inflight Mobile Device Distribution

Posted: January 10, 2023

Master Executive Council (MEC) Management recently notified AFA that they plan to begin distributing new iPhone 13 Inflight Mobile Devices (IMDs) to Flight Attendants who are currently issued iPhone 7 or 8 Plus devices.  Distribution will take place in one base at a time over approximately six weeks.  The specific schedule will be communicated by management separately.  Flight […]

Inflight Service Committee Meeting Recap – 4th Quarter 2022

Posted: December 2, 2022

Inflight Service Committee On Wednesday, November 30, our AFA Local Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX), and Chase […]

Inflight Service Committee Meeting Recap – 3rd Quarter 2022

Posted: September 26, 2022

Inflight Service Committee Our AFA Inflight Service Committee Chairpersons met on Wednesday, September 21 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales. The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft. Management […]

Inflight Service Committee Meeting Recap – 2nd Quarter 2022

Posted: May 26, 2022

Our AFA Inflight Service Committee Chairpersons met on Wednesday, May 25 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales. The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft. Management continues to experience challenges in many locations that are affecting the correct loading on onboard catering supplies and retail products.  Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!  

Inflight Service Committee Meeting Recap – 1st Quarter 2022

Posted: February 25, 2022

Our AFA Inflight Service Committee Chairpersons met on Wednesday, February 23 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales. The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft. Management continues to experience challenges in some locations that are affecting the correct loading on onboard catering supplies and retail products.  Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!  

Celebrating Black History Month

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Human Rights Committee February 1st marks the first day of Black History Month in the United States.  The celebration has a long tradition that can be traced back to 1925 when Harvard trained-historian Carter G. Woodson introduced “Negro History Week”, which sought to raise awareness of the contributions made by Black individuals to society and the […]

Never Forget: Honoring Alaska Airlines Flight 261—January 31, 2000

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Master Executive Council (MEC) Twenty-three years ago today, we tragically lost Alaska Airlines Flight 261, flying between Puerto Vallarta and San Francisco, when it went down in the Pacific Ocean between Port Hueneme and Anacapa Island off the coast of Southern California. We will never forget Flight Attendants Kristin Mills, Craig Pulanco and Allison Shanks; […]

LOSA Observations Are Underway

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Air Safety, Health, & Security Committee (ASHSC) As previously communicated, AFA and management agreed to conduct a Line Operations Safety Audit (LOSA) to help improve safety for Flight Attendants, other crewmembers, and passengers.  The LOSA program is jointly administered by AFA and management as outlined in the Inflight Line Operations Safety Audit (LOSA) Program letter of agreement. The […]

Operational Safety Debriefs

Master Executive Council (MEC) In 2019, AFA filed grievance number 36-99-2-170-19, which alleged management’s violation of section 19.A of the collective bargaining agreement. The violation was related to an incident where management conducted a debrief meeting with Flight Attendants while they were still on duty following a slide deployment incident. As there was no contractual […]

Scheduling Committee Meeting Recap – January 2023

Scheduling Committee On Tuesday, January 24, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also […]

Response to the November 18th Inflight Town Hall Webcast

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California meal & rest breaks Management’s continued scare tactics and speculative “what-if’s” as put forward during the Inflight Town Hall webcast today regarding California meal & rest breaks are unnecessary and extremely disappointing. Although it is true there are some challenging aspects of compliance with California meal & rest break laws for commercial aviation, AFA […]

ALPA Alaska Approves Tentative Agreement for Pilot Ratification

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Master Executive Council (MEC) President Jeffrey Peterson The Air Line Pilots Association (ALPA) Alaska Airlines leadership recently announced they approved a tentative agreement (TA) with Alaska Airlines management for pilot ratification. Click here for the Alaska Airlines Pilots TA Quick Guide (September 2022) > At a quick glance, the TA contains impressive improvements to scope, […]

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