AFA Alaska + Hawaiian

Representing the Flight Attendants of Alaska + Hawaiian

Click here to report an issue to AFA
You are here: Home / Inflight Service Committee
Tools & Resources 

What Does This Committee Do?

The Inflight Service Committee represents Flight Attendant interests regarding catering and inflight service/sales and addresses Flight Attendant complaints and concerns regarding catering and inflight service/sales.

Download the Inflight Service Committee Member duties and responsibilities
Specific Duties and Responsibilities
  • Determine available service time, projected loads, and staffing when management determines a certain service is required on a flight
  • Solicit and gather Flight Attendant feedback regarding inflight catering, packing, service, and sales, conveying such feedback to management
  • Respond to Flight Attendant complaints or concerns regarding catering and inflight service. Gather information and work with management to satisfactorily resolve each issue.
  • Should management override the objections of the committee and proceed to implement changes in inflight service, the committee will immediately contact the MEC President
Why Would I Contact This Committee?

The Inflight Service Committee is available to help you with:

  • Questions about inflight service procedures and standards
  • Feedback and suggestions involving inflight food and beverage and service procedures
  • Coordination between F/As and Inflight Product and Food & Beverage Departments

Go to top

Who Do I Contact?

Catering Feedback

If you have feedback to provide regarding a catering issue on a particular flight, please write up your concern using Block2Block on your IMD.  Please provide as much information as possible including any photos if available.

General Assistance

For other assistance, contact any member of your Local Inflight Service Committee.  You can find a list of Committee Members on your Local Council Committees page.  For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.

ANC

Naomi Parcell
anc.inflightservice.chair@afaalaska.org

View the ANC Committee List >>

HNL

Thalia Adachi
hnl.inflightservice.chair@afahawaiian.org

LAX (pmAS)

Johanna Thomas
lax.inflightservice.chair@afaalaska.org

View the LAX (pmAS) Committee List >>

LAX (pmHA)

Gary Manoi
lax.inflightservice.chair@afahawaiian.org

PDX

Todd Horn
pdx.inflightservice.chair@afaalaska.org

View the PDX Committee List >>

SAN

Andrew Malone
san.inflightservice.chair@afaalaska.org

View the SAN Committee List >>

SEA

Ross Dejong
sea.inflightservice.chair@afaalaska.org

View the SEA Committee List >>

SFO

Raymond Ramirez
sfo.inflightservice.chair@afaalaska.org

View the SFO Committee List >>

MEC

Chase Vandergrift, MEC Chairperson–Alaska Brand
Bianca McKee, MEC Chairperson–Hawaiian Brand
inflightservice@afaalaska.org

Go to top

Links

Go to top

Committee News

View the Inflight Service Committee news archives

Inflight Service Committee Meeting Recap – 2nd Quarter 2026

Posted: June 26, 2026

On Thursday, June 11, our AFA Inflight Service Committee Chairpersons met with management to represent our Flight Attendants and advance meaningful improvements in our workplace. Your representatives at the meeting included Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX pmAS), Gary Manoi (LAX pmHA), Andrew Malone (SAN), and […]

Boeing 787 Seattle International Service Observation Period Update – May 2026

Posted: May 15, 2026

05/16/2026: This post has been corrected to reflect the correct crew-to-load of 85% that was negotiated with the opening of the SEA base. The previous version incorrectly listed it at 80%. The service comparison document linked below has also been updated to reflect the correct number. This message is for pre-merger Hawaiian Flight Attendants Over […]

Pre-Merger Hawaiian Inflight Service Committee Update – March 2026

Posted: March 30, 2026

Editor’s Note: Our MEC Inflight Service Committee now represents both pre-merger airlines, but management still makes service decisions that affect each group of Flight Attendants differently. This update covers changes for both Hawaiian- and Alaska-branded flying, but is specific to aircraft flown by pre-merger Hawaiian Airlines crews. As the work of the merger progresses, we […]

Inflight Service Committee Meeting Recap – 1st Quarter 2026

Posted: March 16, 2026

On Thursday, February 26, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work in representing our Flight Attendants and advocating for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX pmAS), Gary Manoi (LAX pmHA), Andrew […]

Inflight Service Committee Meeting Recap – 4th Quarter 2025

Posted: December 15, 2025

On Thursday, December 4, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work in representing our Flight Attendants and advocating for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX pmAS), and Andrew Malone (SAN). MEC […]

Scheduling Committee Meeting Recap – July 2026

This message is for pre-merger Alaska Flight Attendants On Tuesday, July 21, our pre-merger Alaska AFA Scheduling Committee Chairpersons and Representatives met in person at Alaska Global Training Center to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Rebekah Olds (ANC), […]

Joint Contract Negotiations Session 17 – July 2026

This session, the JNC focused on refining the Reserve survey to ensure a comprehensive representation of member concerns. Significant progress was also made on Section 23 (Insurance Benefits), with proposals aimed at enhancing Flight Attendant protections and securing tailored insurance provisions. Additionally, productive discussions continued on Section 30 (Training). Further improvements are anticipated pending management’s response to our latest proposal.

Air Safety, Health, & Security Committee Meeting Recap – July 2026

On Wednesday, July 15, our Air Safety, Health, & Security Committee (ASHSC) representatives met virtually to discuss ongoing safety concerns, operational challenges, policy updates, and workplace improvements impacting Flight Attendants across the operation. Representing you at the meeting were Deb Wallstrom (ANC), David Lake (SEA), Kalin Lackey (PDX), Bradley Young (SFO and MEC ASHSC Vice […]

Hotel Committee Meeting Recap – July 2026

On Monday, July 13, our AFA Hotel Committee Chairpersons met in-person to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA pmAS), Kelly Hepworth (PDX), Hilary Streem (SFO), Le’a Tupola (LAX/SEA pmHA), Brian Sherill (LAX pmAS), and […]

Alaska Management Announces Plan To Operate Boeing 737 Aircraft on Neighbor Island Flights

Earlier today, Alaska Airlines management announced plans to transition the neighbor island 717 fleet to Hawaiian-branded 737 aircraft by 2028. However, buried within that same announcement is a more immediate and concerning development: Alaska Airlines management intends to introduce Alaska-branded 737 aircraft, operated by Alaska Airlines crews, on neighbor island routes, with plans to operate […]

Recent Posts

News By Month

News By Category

AFA News Now Air Quality Air Safety, Health, & Security Committee (ASHSC) Alternative Dispute Resolution (ADR) AS/HA Merger AS/VX Merger Benefits Committee Committees Communications Committee Contract Contract 2014 Negotiations Blog Council 15 SAN Council 18 LAX (pmAS) Council 19 SEA (pmAS) Council 30 ANC Council 35 SFO Council 39 PDX Council 43 HNL Council 47 LAX/SEA (pmHA) EAP/Professional Standards Committee Extension 2021 Blog Featured Government Affairs Committee Grievance Committee Hotel Committee Human Rights & Equity Committee Industry News Inflight Service Committee Inflight Training Committee JNC Blog Joint Negotiating Committee (JNC) Latest News Local Councils Master Executive Council (MEC) Membership Engagement Committee Message from the MEC President Mobilization Committee Negotiations Pairing Construction Preferential Bidding System (PBS) Press Releases Reserve Committee Retirement Committee Scheduling Committee Uniform Committee

Want To Stay In The Loop?

Stay up-to-date on AFA Alaska + Hawaiian news and information by signing up for our email and text message updates. Click a button below to get started or update your preferences if you're already a subscriber.
Sign Up for Emails
Sign Up for Text Updates