Tools & Resources
The Inflight Service Committee represents Flight Attendant interests regarding catering and inflight service/sales and addresses Flight Attendant complaints and concerns regarding catering and inflight service/sales.
Download the Inflight Service Committee Member duties and responsibilitiesWho Do I Contact?
Catering Feedback
If you have feedback to provide regarding a catering issue on a particular flight, please write up your concern using the Report It! app on your IMD. Please provide as much information as possible including any photos if available.
General Assistance
For other assistance, contact any member of your Local Inflight Service Committee. You can find a list of Committee Members on your Local Council Committees page. For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.
ANC
Betsy DeMay
betsy.demay@afaalaska.org
View the ANC Committee List >>
LAX
Johanna Thomas
johanna.thomas@afaalaska.org
View the LAX Committee List >>
PDX
Todd Horn
todd.horn@afaalaska.org
View the PDX Committee List >>
SAN
Chase Vandergrift
chase.vandergrift@afaalaska.org
SEA
Ross Dejong
ross.dejong@afaalaska.org
View the SEA Committee List >>
SFO
Raymond Ramirez
raymond.ramirez@afaalaska.org
View the SFO Committee List >>
MEC
Stephanie Garnett, MEC Chairperson
stephanie.garnett@afaalaska.org
Links
Committee News
View the Inflight Service Committee news archivesCoronavirus (COVID-19) Update – March 19, 2020
In This Edition Ongoing Conversations With Management FAA & CDC Recommendations for Layovers Crew-Only Layover Hotel Transportation Tell Congress: Put Aviation Workers First KCM Access Point Staffing Challenges with Onboard Trash Stowage Taking Control of Your Finances During a Loss of Flying Telephone Support Group For Flight Attendants Under Self-Quarantine COVID-19 Resources Ongoing Conversations With […]
Inflight Service Tidbits – August 2017
Inflight Service Tidbits Items in bold are recently added First Class Don’t lose your serving tray again–when the door to the ice bucket compartment is open, there is a small space created above the door. This is a great place to stash one small serving tray. Use metal tongs to handle the aluminum cups when plating […]
Premium Class
The implementation of Premium Class service has led to several concerns from AFA members that the Master Executive Council (MEC) would like to address. Selling upgrades in-flight AFA has been in contact with the union representing the Customer Service Agents and Reservations Agents, the International Association of Machinists and Aerospace Workers (IAM), regarding the selling […]
How To Write Up Catering Issues and Concerns
If it is a catering safety related issue an ISR or ASAP should be filed. A catering feedback email that has SAFETY in the subject line will also help the issue to be immediately addressed. Use a regular email for catering errors addressed to catering.feedback@alaskaair.com. Upper management groups do not need to be copied in—in some respects […]
Introducing Your MEC Inflight Service Committee Chairperson
Your Master Executive Council (MEC) conducted interviews this week for the position of MEC Inflight Service Committee Chairperson. We would like to thank the eight candidates who expressed a willingness to serve and interviewed for the position. After thorough consideration, the MEC has appointed Stephanie Garnett to the position. Stephanie is a Seattle-based flight attendant […]