Who Do I Contact?
If you have feedback to provide regarding a catering issue on a particular flight, please write up your concern using Block2Block on your IMD. Please provide as much information as possible including any photos if available.
For other assistance, contact any member of your Local Inflight Service Committee. You can find a list of Committee Members on your Local Council Committees page. For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.
Our AFA Inflight Service Committee Chairpersons met on Wednesday, February 23 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales. The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft. Management continues to experience challenges in some locations that are affecting the correct loading on onboard catering supplies and retail products. Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!
Our AFA Representatives have been successful in getting management to agree to additional onboard service reductions in light of the current spike of COVID-19 cases nationwide. Any flight currently scheduled for more than one beverage service will be reduced to only one service regardless of the length of the flight. Additional reductions include changes to the food pre-order system based depending on the length of the flight. Changes take effect today and are scheduled to be in place through January 31, 2022. As always, please continue to report any safety-related issues with onboard service using a Flight Attendant Irregularity Report (FAIR) in ReportIt! Please report any catering issues using the catering feedback function in Block2Block. Management needs to hear about the challenges we’re facing!
Our AFA Inflight Service Committee Chairpersons met on Friday, December 10 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales. The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft. Please continue to report catering issues through Block2Block and safety-related issues through ReportIt! Management has seen a decrease in reporting in the weeks since the November 4th service expansion and believes that problems have been resolved.
Several AFA committees will meet with management next week for regularly scheduled discussions of issues currently impacting Flight Attendants. Each AFA Local Council/base sends a representative to committee meetings to ensure that the voices of all Flight Attendants are heard. If you have concerns or items that you would like to see brought forward, please reach out to your respective Local Committee Chairperson prior to the meeting.
In This Edition November 4th Onboard Service Changes November 4th Onboard Service Changes Inflight Service Committee On November 4th, management is planning to launch a significant reintroduction of onboard service that will continue efforts to return the passenger experience to pre-pandemic levels. As a result of AFA advocacy, management did agree to postpone some items that were initially […]