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Association of Flight Attendants-CWA Alaska Airlines Master Executive Council

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    You are here: Home / Inflight Service Committee

    website-header-inflight-service

    • What Does This Committee Do?
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    What Does This Committee Do?

    The Inflight Service Committee represents Flight Attendant interests regarding catering and inflight service/sales and addresses Flight Attendant complaints and concerns regarding catering and inflight service/sales.

    Download the Inflight Service Committee Member duties and responsibilities
    Specific Duties and Responsibilities
    • Determine available service time, projected loads, and staffing when management determines a certain service is required on a flight
    • Solicit and gather Flight Attendant feedback regarding inflight catering, packing, service, and sales, conveying such feedback to management
    • Respond to Flight Attendant complaints or concerns regarding catering and inflight service. Gather information and work with management to satisfactorily resolve each issue.
    • Should management override the objections of the committee and proceed to implement changes in inflight service, the committee will immediately contact the MEC President
    Why Would I Contact This Committee?

    The Inflight Service Committee is available to help you with:

    • Questions about inflight service procedures and standards
    • Feedback and suggestions involving inflight food and beverage and service procedures
    • Coordination between F/As and Inflight Product and Food & Beverage Departments

    Go to top

    Who Do I Contact?

    Catering Feedback

    If you have feedback to provide regarding a catering issue on a particular flight, please write up your concern using Block2Block on your IMD.  Please provide as much information as possible including any photos if available.

    General Assistance

    For other assistance, contact any member of your Local Inflight Service Committee.  You can find a list of Committee Members on your Local Council Committees page.  For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.

    ANC

    Naomi Parcell
    anc.inflightservice.chair@afaalaska.org

    View the ANC Committee List >>

    LAX

    Johanna Thomas
    lax.inflightservice.chair@afaalaska.org

    View the LAX Committee List >>

    PDX

    Todd Horn
    pdx.inflightservice.chair@afaalaska.org

    View the PDX Committee List >>

    SAN

    Chase Vandergrift
    san.inflightservice.chair@afaalaska.org

    View the SAN Committee List >>

    SEA

    Ross Dejong
    sea.inflightservice.chair@afaalaska.org

    View the SEA Committee List >>

    SFO

    Raymond Ramirez
    sfo.inflightservice.chair@afaalaska.org

    View the SFO Committee List >>

    MEC

    Stephanie Garnett, MEC Chairperson
    inflightservice@afaalaska.org

    Go to top

    Links

    • LSG SkyChefs
    • Gate Gourmet

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    Committee News

    View the Inflight Service Committee news archives

    Inflight Service Committee Meeting Recap – 1st Quarter 2022

    Posted: February 25, 2022

    Our AFA Inflight Service Committee Chairpersons met on Wednesday, February 23 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales. The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft. Management continues to experience challenges in some locations that are affecting the correct loading on onboard catering supplies and retail products.  Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!  

    Onboard Service Reductions

    Posted: January 8, 2022

    Our AFA Representatives have been successful in getting management to agree to additional onboard service reductions in light of the current spike of COVID-19 cases nationwide. Any flight currently scheduled for more than one beverage service will be reduced to only one service regardless of the length of the flight.  Additional reductions include changes to the food pre-order system based depending on the length of the flight.  Changes take effect today and are scheduled to be in place through January 31, 2022. As always, please continue to report any safety-related issues with onboard service using a Flight Attendant Irregularity Report (FAIR) in ReportIt!  Please report any catering issues using the catering feedback function in Block2Block.  Management needs to hear about the challenges we’re facing!

    Inflight Service Committee Meeting Recap – 4th Quarter 2021

    Posted: December 13, 2021

    Our AFA Inflight Service Committee Chairpersons met on Friday, December 10 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales. The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft. Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!  Management has seen a decrease in reporting in the weeks since the November 4th service expansion and believes that problems have been resolved.

    Next Week: Committee Meetings with Management

    Posted: December 2, 2021

    Several AFA committees will meet with management next week for regularly scheduled discussions of issues currently impacting Flight Attendants. Each AFA Local Council/base sends a representative to committee meetings to ensure that the voices of all Flight Attendants are heard. If you have concerns or items that you would like to see brought forward, please reach out to your respective Local Committee Chairperson prior to the meeting.

    AFA Alaska Special Update – November 3, 2021

    Posted: November 3, 2021

    In This Edition November 4th Onboard Service Changes November 4th Onboard Service Changes Inflight Service Committee On November 4th, management is planning to launch a significant reintroduction of onboard service that will continue efforts to return the passenger experience to pre-pandemic levels.  As a result of AFA advocacy, management did agree to postpone some items that were initially […]

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    Negotiating Committee Listening Sessions start tomorrow! Listening Sessions are your opportunity to meet with our Negotiating Committee in a small group setting and share your thoughts, ideas, experiences, or anything else on your mind about negotiations. There’s still space available to participate in many of next week’s sessions. Register for a session today and get involved in the process—your voice matters!
    Thank you to everyone who has already written their letter to management telling them to Make it Right! We've made great progress but still have a ways to go to make sure management hears everyone's voice! Help keep the momentum going by checking in with your friends and flying partners today to see if they've sent letters to management as well. Save this QR code, let your crew scan it, and they'll be able to send their letter to management in less than two minutes.
    Our MEC will be approaching management this week to discuss a meaningful remedy to the recent bidding errors and delays. We have heard loud and clear that Flight Attendants expect that any remedy will include an element of compensation in order to hold management accountable. Stand in solidarity and support our MEC by sending management a letter telling them it’s time to make it right!
    Negotiating Committee Listening Sessions start next week and there’s still time to sign up! Listening Sessions are your opportunity to meet with our Negotiating Committee in a small group setting and share your thoughts, ideas, experiences, or anything else on your mind about negotiations. Register today and let’s fill every session—your voice matters!
    Due to hundreds of errors identified in the June bid packet, our MEC has insisted that management conduct a systemwide rebid. Management sent a communication by company email to all Flight Attendants earlier today with details on the new bidding timeline, which opened today at 9 AM PDT and will now close at 9 AM PDT on Monday, May 16. It is well past time for management to take ownership of their repeated errors, actually fix the problems, and honor our contract!
    Members of our Master Executive Council (MEC) and other AFA Representatives will be attending the AFA Board of Directors (BOD) Meeting later this week. The BOD meeting is where business affecting all AFA airlines is conducted. Your LEC President is your representative at the BOD meeting and will be voting on your behalf regarding approval of the AFA International budget, proposed amendments to the AFA Constitution & Bylaws, and the election of AFA International Officers. If you have any questions about the BOD meeting, submitted agenda items, or international officer elections, please contact your LEC President.

    Latest News

    • AFA Alaska News in Review – May 20, 2022
    • Tell Management: It’s Time To Make it Right!
    • AFA Alaska News in Review – May 13, 2022
    • The Saga Continues: June 2022 Bid Awards Delayed
    • Upcoming 2022 AFA Board of Directors Meeting
    • Council 35 News – April 2022
    • AFA Alaska News in Review – May 6, 2022
    • Uniform Committee Meeting Recap – 2nd Quarter 2022
    • Understanding Our Union: How AFA Works at Our Airline
    • Celebrating Asian/Pacific American Heritage Month

    Tell Management: It’s Time To Make it Right!

    May 18, 2022 3 Comments

    Master Executive Council (MEC) Our MEC will be approaching management this week to discuss a meaningful remedy to the recent bidding errors and delays. We have heard loud and clear that Flight Attendants expect that any remedy will include an element of compensation in order to hold management accountable. Stand in solidarity and support our […]

    The Saga Continues: June 2022 Bid Awards Delayed

    May 11, 2022

    Due to hundreds of errors identified in the June bid packet, our MEC has insisted that management conduct a systemwide rebid. Management sent a communication by company email to all Flight Attendants earlier today with details on the new bidding timeline, which opened today at 9 AM PDT and will now close at 9 AM PDT on Monday, May 16. It is well past time for management to take ownership of their repeated errors, actually fix the problems, and honor our contract!

    Upcoming 2022 AFA Board of Directors Meeting

    May 9, 2022

    Members of our Master Executive Council (MEC) and other AFA Representatives will be attending the AFA Board of Directors (BOD) Meeting later this week.  The BOD meeting is where business affecting all AFA airlines is conducted. Your LEC President is your representative at the BOD meeting and will be voting on your behalf regarding approval of the AFA International budget, proposed amendments to the AFA Constitution & Bylaws, and the election of AFA International Officers. If you have any questions about the BOD meeting, submitted agenda items, or international officer elections, please contact your LEC President.

    Uniform Committee Meeting Recap – 2nd Quarter 2022

    May 5, 2022

    Our AFA Uniform Committee Chairpersons met on Tuesday, May 3 to discuss their ongoing program of work to represent Flight Attendants interests related to uniforms. The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are reporting related to uniform quality, wearability, and availability. If you are experiencing any issues with uniform quality or construction, please report the issues to Unisync as soon as possible.  Please include your Local Uniform Committee Chairperson on the email so they can help track any issues or trends that might be developing.   

    Understanding Our Union: How AFA Works at Our Airline

    May 4, 2022

    Representation within our Union starts at the domicile level with your Local Council.  Local Executive Council (LEC) Officers are directly elected from among your fellow Flight Attendants who are members of the same Local Council. LEC Officers work to resolve concerns specific to Flight Attendants from your base with local management.  Your LEC President also represents your base at the airline level as a member of the Master Executive Council (MEC).  The LEC Presidents from all six bases together form our MEC, which works to coordinate the activities of our Union at the airline level.  They make decisions on our behalf and give direction to the MEC Officers, who represent the MEC to management.

    Masks Are No Longer Required in Airports or Onboard

    April 18, 2022 By Jeffrey Peterson (MEC President)

    The CDC and TSA report the federal mask mandate is no longer in effect after today’s court ruling. Additionally, Alaska Airlines management just announced via multiple channels that the mask mandate is lifted effective immediately on all aircraft.

    December 2021 MEC Meeting Recap

    December 8, 2021 By Jeffrey Peterson (MEC President)

    December 2021 MEC Meeting Recap Master Executive Council (MEC) President Jeffrey Peterson Just wrapped up chairing our monthly MEC meeting yesterday and today. As usual, your AFA committee chairs and reps provided written reports to the MEC about the latest developments in their areas, and we received live briefings regarding dispute resolution & grievances, scheduling, […]

    Inflight Leadership Change and the Path Forward

    December 6, 2021 By Jeffrey Peterson (MEC President)

    Master Executive Council (MEC) President Jeffrey Peterson Now that is has been officially announced that Travis will be stepping away as leader of the Inflight division, I thought Alaska Airlines Flight Attendants might want to hear from their MEC president. I may not always be at liberty to communicate the details of every conversation advocating […]

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    Recent Posts

    • AFA Alaska News in Review – May 20, 2022
    • Tell Management: It’s Time To Make it Right!
    • AFA Alaska News in Review – May 13, 2022
    • The Saga Continues: June 2022 Bid Awards Delayed
    • Upcoming 2022 AFA Board of Directors Meeting
    • Council 35 News – April 2022
    • AFA Alaska News in Review – May 6, 2022
    • Uniform Committee Meeting Recap – 2nd Quarter 2022
    • Understanding Our Union: How AFA Works at Our Airline
    • Celebrating Asian/Pacific American Heritage Month

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