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        You are here: Home / Inflight Service Committee

        website-header-inflight-service

        • What Does This Committee Do?
        • Who Do I Contact?
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        What Does This Committee Do?

        The Inflight Service Committee represents Flight Attendant interests regarding catering and inflight service/sales and addresses Flight Attendant complaints and concerns regarding catering and inflight service/sales.

        Download the Inflight Service Committee Member duties and responsibilities
        Specific Duties and Responsibilities
        • Determine available service time, projected loads, and staffing when management determines a certain service is required on a flight
        • Solicit and gather Flight Attendant feedback regarding inflight catering, packing, service, and sales, conveying such feedback to management
        • Respond to Flight Attendant complaints or concerns regarding catering and inflight service. Gather information and work with management to satisfactorily resolve each issue.
        • Should management override the objections of the committee and proceed to implement changes in inflight service, the committee will immediately contact the MEC President
        Why Would I Contact This Committee?

        The Inflight Service Committee is available to help you with:

        • Questions about inflight service procedures and standards
        • Feedback and suggestions involving inflight food and beverage and service procedures
        • Coordination between F/As and Inflight Product and Food & Beverage Departments

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        Who Do I Contact?

        Catering Feedback

        If you have feedback to provide regarding a catering issue on a particular flight, please write up your concern using Block2Block on your IMD.  Please provide as much information as possible including any photos if available.

        General Assistance

        For other assistance, contact any member of your Local Inflight Service Committee.  You can find a list of Committee Members on your Local Council Committees page.  For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.

        ANC

        Naomi Parcell
        anc.inflightservice.chair@afaalaska.org

        View the ANC Committee List >>

        HNL

        Thalia Adachi
        hnl.inflightservice.chair@afahawaiian.org

        LAX (pmAS)

        Johanna Thomas
        lax.inflightservice.chair@afaalaska.org

        View the LAX (pmAS) Committee List >>

        LAX (pmHA)

        Gary Manoi
        lax.inflightservice.chair@afahawaiian.org

        PDX

        Todd Horn
        pdx.inflightservice.chair@afaalaska.org

        View the PDX Committee List >>

        SAN

        Chase Vandergrift
        san.inflightservice.chair@afaalaska.org

        View the SAN Committee List >>

        SEA

        Ross Dejong
        sea.inflightservice.chair@afaalaska.org

        View the SEA Committee List >>

        SFO

        Raymond Ramirez
        sfo.inflightservice.chair@afaalaska.org

        View the SFO Committee List >>

        MEC

        Chase Vandergrift, MEC Chairperson–Alaska Brand
        Bianca McKee, MEC Chairperson–Hawaiian Brand
        inflightservice@afaalaska.org

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        Committee News

        View the Inflight Service Committee news archives

        Pre-Merger Hawaiian Inflight Service Committee Update – March 2026

        Posted: March 30, 2026

        Editor’s Note: Our MEC Inflight Service Committee now represents both pre-merger airlines, but management still makes service decisions that affect each group of Flight Attendants differently. This update covers changes for both Hawaiian- and Alaska-branded flying, but is specific to aircraft flown by pre-merger Hawaiian Airlines crews. As the work of the merger progresses, we […]

        Inflight Service Committee Meeting Recap – 1st Quarter 2026

        Posted: March 16, 2026

        On Thursday, February 26, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work in representing our Flight Attendants and advocating for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX pmAS), Gary Manoi (LAX pmHA), Andrew […]

        Inflight Service Committee Meeting Recap – 4th Quarter 2025

        Posted: December 15, 2025

        On Thursday, December 4, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work in representing our Flight Attendants and advocating for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX pmAS), and Andrew Malone (SAN). MEC […]

        Hawaiian Brand Inflight Service Committee Update – 3rd Quarter 2025

        Posted: October 15, 2025

        Our AFA Inflight Service Committee holds regular meetings and discussions with management to receive updates, address Flight Attendant concerns, and advocate for improvements in our workplace. Although our Inflight Service Committee has now merged, meetings with management continue to focus primarily on the Alaska or Hawaiian brands individually. This particular update is centered on the […]

        Refreshed Inflight Mobile Device (IMD) Distribution

        Posted: October 2, 2025

        This message is for pre-merger Alaska Flight Attendants Management has recently informed our Master Executive Council (MEC) that they are distributing new Inflight Mobile Devices (IMDs) to Flight Attendants with devices nearing the end of their lifecycle. The specific schedule for this distribution will be communicated by management separately. Flight Attendants with the oldest devices […]

        Need Help?

        Have an issue or concern to report to AFA?  Click here to access the AFA Alaska online support center.

        Latest News

        • System Board of Adjustment Interviews – June 2026
        • Hawaiian Flight Attendant Seattle Domicile Update – May 2026
        • Examples Needed from AM Reserves
        • AFA Committee Focus Month: EAP/Professional Standards
        • AFA News in Review – May 1, 2026
        • Joint Contract Negotiations Session 14 – April 2026
        • Celebrating Asian American and Pacific Islander Heritage Month
        • Council 39 April 2026 Update
        • You’ve Got Mail – Voting Notices Mailed Today
        • AFA News in Review – April 24, 2026

        System Board of Adjustment Interviews – June 2026

        May 4, 2026

        This message is for pre-merger Alaska Flight Attendants Our Master Executive Council (MEC) will be conducting interviews for one (1) Member to serve on the pre-merger Alaska AFA System Board of Adjustment. Scope Members are to serve on the System Board of Adjustment for the purpose of arbitrating any disputes or grievances that may arise […]

        Hawaiian Flight Attendant Seattle Domicile Update – May 2026

        May 4, 2026

        With three domiciles now operated by pre-merger Hawaiian Flight Attendants, the Seattle Domicile Negotiating Committee would like to clarify how out-of-domicile pickups and trades work. Trips in the ETCH folder must be cleared in their home domicile before they are available for pickup or trade by Flight Attendants from other bases. Additionally, if you wish to pick up a SEA 787-9 pairing but are not based in SEA, you must order the Dreamliner uniform through Affinity Apparel.

        AFA Committee Focus Month: EAP/Professional Standards

        May 4, 2026

        We’re excited to launch our first AFA Committee Focus Month this month. This program will help you get to know the different AFA Committees, all made up of volunteer Flight Attendants, the work they do for us, and the resources available to you. We’re starting by highlighting our AFA Employee Assistance Program (EAP)/Professional Standards Committee, which lines […]

        Joint Contract Negotiations Session 14 – April 2026

        May 1, 2026

        The JNC continued its thorough review of both the Alaska and Hawaiian vacation systems, engaging in productive discussions with key company stakeholders. A collaborative approach was proposed to address the complex provisions, ensuring that all parties’ needs are considered. Looking ahead, the committee is preparing to gather feedback through a Crew Meal Survey and anticipates further sessions with management from June 2 to June 4.

        Celebrating Asian American and Pacific Islander Heritage Month

        May 1, 2026

        May is Asian American and Pacific Islander Heritage Month in the United States—a time to celebrate the vibrant stories, achievements, and enduring impact of these communities. Their cultures, traditions, and innovations have enriched every facet of American life, from art and science to activism and public service. What started in 1978 as a weeklong observance […]

        Recent Posts

        • System Board of Adjustment Interviews – June 2026
        • Hawaiian Flight Attendant Seattle Domicile Update – May 2026
        • Examples Needed from AM Reserves
        • AFA Committee Focus Month: EAP/Professional Standards
        • AFA News in Review – May 1, 2026
        • Joint Contract Negotiations Session 14 – April 2026
        • Celebrating Asian American and Pacific Islander Heritage Month
        • Council 39 April 2026 Update
        • You’ve Got Mail – Voting Notices Mailed Today
        • AFA News in Review – April 24, 2026
        • Join The Picket Line: Support Horizon Flight Attendants on Tuesday, April 28
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        • Single PSS Is Coming: What It Means For You
        • AFA News in Review – April 17, 2026

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