Tools & Resources
The Inflight Service Committee represents Flight Attendant interests regarding catering and inflight service/sales and addresses Flight Attendant complaints and concerns regarding catering and inflight service/sales.
Download the Inflight Service Committee Member duties and responsibilitiesWho Do I Contact?
Catering Feedback
If you have feedback to provide regarding a catering issue on a particular flight, please write up your concern using Block2Block on your IMD. Please provide as much information as possible including any photos if available.
General Assistance
For other assistance, contact any member of your Local Inflight Service Committee. You can find a list of Committee Members on your Local Council Committees page. For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.
ANC
Naomi Parcell
anc.inflightservice.chair@afaalaska.org
View the ANC Committee List >>
HNL
Thalia Adachi
hnl.inflightservice.chair@afahawaiian.org
LAX (pmAS)
Johanna Thomas
lax.inflightservice.chair@afaalaska.org
View the LAX (pmAS) Committee List >>
LAX (pmHA)
Gary Manoi
lax.inflightservice.chair@afahawaiian.org
PDX
SAN
Andrew Malone
san.inflightservice.chair@afaalaska.org
View the SAN Committee List >>
SEA
Ross Dejong
sea.inflightservice.chair@afaalaska.org
View the SEA Committee List >>
SFO
Raymond Ramirez
sfo.inflightservice.chair@afaalaska.org
View the SFO Committee List >>
MEC
Chase Vandergrift, MEC Chairperson–Alaska Brand
Bianca McKee, MEC Chairperson–Hawaiian Brand
inflightservice@afaalaska.org
Links
Committee News
View the Inflight Service Committee news archives
787-9 Inflight Service Grievance: Protecting Our Contract and Standards
This message is for pre-merger Hawaiian Flight Attendants For decades, Hawaiian Airlines Flight Attendants have defined the Spirit of Aloha. We take pride in delivering world-class service, but management’s current Boeing 787-9 service model is threatening that legacy. It isn’t just inefficient—it’s an unsustainable pace that undermines the quality our passengers expect and the professional […]
Inflight Service Committee Meeting Recap – 2nd Quarter 2026
On Thursday, June 11, our AFA Inflight Service Committee Chairpersons met with management to represent our Flight Attendants and advance meaningful improvements in our workplace. Your representatives at the meeting included Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX pmAS), Gary Manoi (LAX pmHA), Andrew Malone (SAN), and […]
Boeing 787 Seattle International Service Observation Period Update – May 2026
05/16/2026: This post has been corrected to reflect the correct crew-to-load of 85% that was negotiated with the opening of the SEA base. The previous version incorrectly listed it at 80%. The service comparison document linked below has also been updated to reflect the correct number. This message is for pre-merger Hawaiian Flight Attendants Over […]
Pre-Merger Hawaiian Inflight Service Committee Update – March 2026
Editor’s Note: Our MEC Inflight Service Committee now represents both pre-merger airlines, but management still makes service decisions that affect each group of Flight Attendants differently. This update covers changes for both Hawaiian- and Alaska-branded flying, but is specific to aircraft flown by pre-merger Hawaiian Airlines crews. As the work of the merger progresses, we […]
Inflight Service Committee Meeting Recap – 1st Quarter 2026
On Thursday, February 26, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work in representing our Flight Attendants and advocating for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX pmAS), Gary Manoi (LAX pmHA), Andrew […]
