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Refreshed Inflight Mobile Device (IMD) Distribution

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This message is for pre-merger Alaska Flight Attendants

Management has recently informed our Master Executive Council (MEC) that they are distributing new Inflight Mobile Devices (IMDs) to Flight Attendants with devices nearing the end of their lifecycle. The specific schedule for this distribution will be communicated by management separately. Flight Attendants with the oldest devices will be prioritized for replacement and contacted directly by management.

Distribution of Inflight Mobile Device Replacements Letter of Agreement (LOA)

In anticipation of the rollout of updated IMDs, our MEC and management have reached a letter of agreement (LOA) that clarifies the distribution process. AFA LOA 2025-08-13 (Distribution of Inflight iPhone Mobile Device Replacements to AS Flight Attendants) offers several benefits and protections for Flight Attendants, including:

  • Compensation of 0.5 TFP for picking up the device and completing the required setup tasks (this will be automatically paid the following month on the 20th of the month paycheck).
  • Flexible pickup options if you are not scheduled to work during the designated distribution period—coordinate with your Inflight Supervisor to make arrangements for pickup.
  • Limitations on the tasks that Flight Attendants must perform to set up the device.

For complete details, please click here to view the full LOA. The LOA is also available on your IMD in GoodReader or Comply365 in the ASFA Supplemental > Collective Bargaining Agreement folder.

LAX Co-Terminal Pickup

Flight Attendants based at LAX who fly primarily out of co-terminals can pick up their IMD at LAX or any other domicile during the scheduled distribution period. They can also arrange with their Inflight Supervisor to receive their IMD at a mutually agreed-upon time and place. If possible and upon request, they may opt to have their IMD shipped to their chosen address at no cost. For more information, please refer to paragraph 6 of the LOA.

Questions?

If you have any questions regarding the IMD Replacement Distribution LOA, please reach out to your LEC Officers.

Inflight Service Committee Meeting Recap – 3rd Quarter 2025

On Thursday, September 18, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing efforts to represent our Flight Attendants and advocate for improvements in our workplace. Although our Inflight Service Committee has now merged, meetings with management continue to focus primarily on the Alaska or Hawaiian brands individually. This particular meeting was centered on the Alaska brand. We’ll update you with a recap of the latest discussions regarding Hawaiian brand service soon. As we move forward, the Committee is dedicated to providing updates on both Alaska and Hawaiian brand services in a manner that reflects the context of each meeting, whether addressing each brand individually or together.

Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (pmAS LAX), and Andrew Malone (SAN). MEC Inflight Service Committee Chairpersons Chase Vandergrift (Alaska Brand), and Bianca McKee (Hawaiian Brand) were also present.

The Committee met with Senior Inflight Experience Program Manager Matthew Coder, Cabin Product Director Chris Dela Rosa, Cabin Product Director Evan Nomura, Director of Cabin Experience David Scotland, Director of Food and Beverage Products Mita Padhi, Manager of Food and Beverage Planning and Programs David Rodriguez, Principal Food and Beverage Programs Gracie Truex, Senior Food and Beverage Product Manager Jessica Johnston, Food and Beverage Planning Systems Managers Gayatri Watwe and Andrea Carns, Senior Product Manager Megan Low, Director of Catering Operations Andrew Moyer, Catering Safety Compliance Manager Raena Alonzo, Regional Catering Performance Manager Jayson Yang, IT Contractors Chris Pettigrew and Chris Daniels, and Managing Director of Products & Experience Mark Krolick.

The next committee meeting is scheduled to take place on Thursday, December 4.

Topics of Discussion

The Committee discussed several topics during internal AFA-only conversations and when meeting with management. Some of the items included:

Food and Beverage Product

  • Premium Class Snack Basket Launch: The Premium Class snack basket is scheduled to launch on December 30. The Committee raised concerns about the launch date being between Christmas and New Year’s, a busy travel period during which key management may be unavailable should issues arise. The Committee also raised concerns about the basket being offered in Premium Class but not in First Class on short-haul flights. 
  • Product Changes/Juice Provisioning: The Committee suggested swapping the extra cranberry juice in the main cabin beverage cart for extra apple juice. This change will be implemented on November 13, along with the introduction of new First Class wine, cranberry lime seltzer water, and blood orange hoppy water. Orange juice will transition from the current blend to 100% OJ beginning in mid-October.
  • Specialty Cocktails: The Committee asked that any non-pre-mixed specialty cocktail or “secret menu” recommendations posted by the Company on social media include instructions for passengers to ask for the specific ingredients to avoid confusion for Flight Attendants. 
  • New Product Launches: The base sits coordinated for the new serveware launch were very successful. These types of roadshows will hopefully be continued for future product launches, including the new Premium Class snack basket. 

Catering Operations

  • Ice Quality in Seattle: Discussion involved the ongoing issues with ice quality and availability in Seattle, including melted ice, leaking bags, and the functionality and durability of the new ice cooler bags. While efforts have been made to improve the situation, management acknowledged that further progress is still needed.
  • First Class Snack Basket Loading: Concerns have been raised regarding the improper loading of first-class snack baskets, especially on downline segments where the basket is not served on the initial leg. Management will explore the option of wrapping and labeling snack baskets or loading them into the meal carts to ensure that snacks are not missed.
  • Single-Door Catering in Seattle: During single-door catering, only one cart should be positioned in the L1 door area. This cart should be moved to the side to allow crew access to the aircraft. Additionally, catering staff should have priority access to the row 1 area during pre-flight for positioning carts.

Cabin Product and Aircraft Interiors

  • 737 Fleet Upgrades: Three 737-800 aircraft are currently flying with a new 161-seat configuration, featuring new exit rows, seats with tablet and cup holders, and USB-C ports. The retrofit program will continue through summer 2026. MAX 9 aircraft are being modified to add another row of Premium Class, with completion expected by Thanksgiving.
  • Lavatory Placards: New placards clearly depicting trash placement have been installed in 737 lavatories. The “trash below” placard should be located on the mirror, and “no trash stowage” should be above the seat cover opening in the hygiene cabinet. If you notice any incorrect placement of these placards, please notify your Local Inflight Service Committee with photos and the tail number.
  • Overhead Bin Placards: Row 2 overhead bin bag orientation placards are being removed from new MAX 8 deliveries and will not be installed on MAX 10 aircraft. Removal from the current fleet is backlogged due to M&E constraints.
  • 800 Fleet Condition: Older 800s will be prioritized for cabin refurbishment, but please continue to report cabin cleanliness or carpet issues to the flight deck for maintenance so those issues can be addressed with deep cleaning programs.
  • Lavatory Diffusers: A stronger diffuser for Salt & Stone soap (batch 2 arriving mid-October) will help with lavatory odors. Management is also exploring the reintroduction of deodorizing pucks, which are present on Hawaiian Airlines aircraft.
  • Wi-Fi/Starlink Updates: Starlink will be installed across the entire Alaska and Hawaiian (excluding 717) fleets. Passengers will sign into their Atmos account for free Wi-Fi access. There will be no paid option, aiming to grow Atmos membership. Hawaiian fleet Wi-Fi will also require Atmos sign-in, with a Hawaiian-branded portal.
    • Deployment Timeline: E175s will begin in fall 2025, the mainline fleet will begin in early 2026 with increasing number of Starlink equipped aircraft throughout the year. New MAX 8 deliveries will be first, followed by 700s, and then the rest of the fleet.
    • Entertainment Shift: Free movies and TV shows will be phased out with free Wi-Fi, as testing showed passengers prefer using their own streaming accounts. Aircraft with existing IFE screens (A330, 787) will continue to offer stored content for longer-haul flights.
    • 787 Wi-Fi: 787s currently lack Wi-Fi. Boeing is working with Qatar Airways as the launch customer for Starlink on the 787-8 and 787-9. Alaska hopes to be the third airline, with a potential introduction before European service launch in 2026, though this is contingent on Boeing’s timeline.
  • A330 Refresh: Ten of 24 A330 aircraft will undergo a “like-for-like refresh ” (new covers, cushions, and carpets) in 2026 to maintain freshness. A full cabin retrofit is planned for 2028, introducing new seats across business, premium economy, and economy classes. Seat selection is ongoing, with reviews in Honolulu and a decision expected next month. A330s will remain Hawaiian-branded.
  • 787 Transition to Alaska Branding: 787s will be repainted with Alaska branding over winter 2025/spring 2026 for European service. New Alaska-branded duvets, mattress pads, slippers, amenity kits for First Class, and a small amenity kit with a rebranded pillow and blanket set for the main cabin will be introduced. Quality will be similar to current Hawaiian offerings but from Alaska-centered vendors.
  • 737 First Class Calf Rests: Recaro has adapted a wide-body premium economy seat design for Alaska’s first-class seating, but unexpected engineering issues have led to problems with the deployment and stowage of the calf rests. A permanent solution requires a part modification and is scheduled for completion in the second quarter of 2026. In the meantime, management will monitor the situation and decide whether the calf rests need to be locked out until the permanent fix is implemented. A card for passengers with instructions on using the calf rest will be introduced. If Flight Attendants encounter stowage issues, they should apply firm pressure near the actuating arm while pressing the button to resolve the problem.

IMD and Block2Block

  • iPhone 16 IMD Refresh: The refresh is underway with ANC completed and SFO, SAN, PDX, LAX, and SEA next. Devices targeted for replacement include iPhone 12s and 2000 iPhone 13s for Alaska (those held longest). Flight Attendants are encouraged to sign up for a time slot at their base if they are contacted regarding device replacement.
  • Block2Block 2.0 HA Integration: Due to limited screen space, significant work has been done to display the wide-body seat map (A330 and 787) on the device. The display allows you to see the rows on both sides of each aisle and toggle between the left and right aisle views, with the center seats showing in both views. Special meals on the seat map on Hawaiian flights will be indicated with an “S” icon.

What The Committee Is Working On

  1. Reykjavik (KEF) 737 Service: Reykjavik flights will introduce a new and unique international service level in both the forward cabin and premium/main cabin. This service will be offered from the limited 737 galleys, so it needs to be thoughtfully designed. The Committee will work with management to design and test this service before its launch.
  2. Incheon (ICN) 787 Service: The Committee will continue to monitor the 787 service flow on the Seattle-Incheon route for areas of improvement. We will also work closely with management on developing the Alaska-branded long-haul service scheduled for launch next spring to Rome and London.
  3. Galley Drawers and Top Drawers Revamping: A project to redesign and revamp the galley and top beverage cart drawers for Alaska-branded flights has been identified as a future priority.

We Want to Hear from You!

Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska + Hawaiian website.

Inflight Service Committee Meeting Recap – 2nd Quarter 2025

This message is for pre-merger Alaska Flight Attendants

On Thursday, May 15, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), and Chase Vandergrift (SAN). MEC Inflight Service Committee Chairperson Stephanie Garnett was also present.

The committee met with Senior Inflight Experience Program Manager Matthew Coder, Principal Cabin Product and Experience Manager Chris Dela Rosa, Director of Cabin Experience David Scotland, Director of Food and Beverage Products Mita Padhi, Manager of Food and Beverage Planning and Programs David Rodriguez, Senior Food and Beverage Product Manager Jessica Johnston, Food and Beverage Planning Systems Manager Gayatri Watwe, Principal Food and Beverage Programs Gracie Truex, Director of Catering Operations Andrew Moyer, Catering Safety Compliance Manager Raena Alonzo, Regional Catering Performance Manager Jayson Yang, and Regional Catering Performance Manager Katie Thompson. We also met with Service Strategy Product Manager and Marketing/Sales Jesse Starmer, IT Contractors Chris Pettigrew and Chris Daniels, and the new Managing Director of Products & Experience Mark Krolick.

The next committee meeting is scheduled to take place on Thursday, September 18.

Topics of Discussion

The Committee discussed several topics during internal AFA-only conversations and when meeting with management. Some of the items included:

Aircraft Interiors

  • New Overhead Bin Signage and Lavatory Placards: New reserved overhead bin signage and lavatory trash placards are currently being installed. The lavatory placards are intended to mitigate the misuse of the amenity cabinet, which contains toilet seat covers, as a trash compartment by passengers, especially on the 737 MAX. Please inform your Local Inflight Service Committee if these placards are effective.
  • Concerns Regarding Aircraft Cleanliness: There have been recent concerns regarding aircraft cleanliness, particularly the galley 1 trash compartment on the MAX 9. The area surrounding the trash container should be cleaned daily according to the RON cleaning schedule. Additionally, the cleanliness of the new hard plastic material used for the forward bulkheads in newer cabin interiors has been noted. These bulkheads tend to show dirt and grime, including footprints. Management acknowledged that this material is not meeting expectations, and alternatives are being evaluated. In the meantime, Fleet Service should clean and wipe down the bulkheads regularly. If you notice any cleanliness issues on the aircraft, please report them.
  • Reporting Broken Lavatory Furnishings: If you encounter broken lavatory furnishings, such as toilet paper or soap dispenser holders, please document these issues as a cabin discrepancy. It has been noted that Fleet Service has increased the frequency of deep cleanings for some aircraft and expanded the number of locations where these cleanings occur.

Catering Operations

  • Ice Quality Issues: Ice quality has been a significant issue due to a vendor change in Seattle. Management is working with LSG to switch vendors immediately, and a quality improvement is expected. Please be diligent in reporting any ice issues using catering feedback tool in Block2Block as we head into the warm summer months.
  • Old Carts on SEA-ANC Flights: Concerns were raised regarding old carts not being removed from the aircraft on SEA-ANC flights, and follow-up is requested from the SEA and ANC kitchens.
  • Missing Meals and Meal Components: Issues with missing meals or meal components, shortages of gold chocolate bars, and an influx of new catering staff have been prevalent. While these issues are frustrating, please continue to report them using the catering feedback tool in Block2Block.
  • Trash Cart Replacement Procedures: When an aircraft is re-catered, the empty trash cart in the aft galley (G4) should be replaced, not just emptied. Seattle has been experiencing ongoing issues with a shortage of carts due to handling by catering personnel. The catering operations team has assured us that new carts have been integrated into the system, and this issue should be resolved soon.
  • Use of Onboard Supplies by Fleet Service: Fleet Service Agents using onboard supplies, such as gloves and trash bags, for cabin cleaning was brought up. They should be using their station-provided supplies.
  • Procedure for Pre-Ordered Meals on Last-Minute Aircraft Swaps: The Committee expressed the need for a procedure to transfer pre-ordered meals to a new aircraft in the event of a last-minute aircraft swap. The catering operations team will work on establishing this procedure to mitigate issues during such events.

Inflight Mobile

  • Updates to Block2Block App: The inflight mobile team is rolling out an update to Block2Block, which will require Flight Attendants to certify their pre-flight readiness in three categories. Early adopters have already received this update. The Committee has noted that some certifications are pre-trip and not pre-flight, which should be removed from subsequent legs of multi-leg trips.
  • Contactability Rollout: Contactability in Block2Block will be rolled out in mid-June. This feature will allow Crew Scheduling to contact Flight Attendants in the event of a schedule change via the Block2Block team messaging function.
  • Development of Block2Block 3.0: Block2Block 3.0 is still in development, and the Committee previewed the various functions the team is working on. The update will include different views for pre-flight, boarding, and service processes. The Committee believes this enhancement will introduce valuable features to the app.

Cabin Product Team Updates

  • Sustainable Product Testing: Management is interested in testing more sustainable products, such as bamboo cutlery and fiber-based food containers. The Committee will monitor this testing to ensure these products are safe and easy for Flight Attendants to use onboard.
  • Clarification on Snack Loading: Management acknowledged the confusion caused by loading two types of snacks in the beverage cart on LH and PLH flights, especially now that only one type of snack is served on all flights. The second snack is not intended for premium class. The team will work on ensuring that only the type of snacks designated for a specific flight are loaded into the food cart.
  • Premium Class Snack Basket Update: The premium class snack basket is currently on hold but is still expected to launch in the future. The Committee will ensure that sufficient testing is conducted and that an adequate amount of product is loaded to deliver this service without disappointing passengers.
  • Blanket Availability Issues: Management noted ongoing challenges in receiving enough blankets for PLH flights due to a shortage caused by a held shipping container. Consequently, crews will continue to experience inconsistent blanket availability for the time being.
  • Potential Upcoming Service Changes In The Future: The marketing department would like to explore and possibly start preliminary testing for additional crew support for the First Class Cabin. They are very early in this exploration, but our Inflight Service Committee Chairpersons emphasized the need to evaluate the balance of duties and establish very clear procedures if this moves forward. Management is also evaluating a full bar pre-departure selection and would like to begin testing that service. The Committee expressed concerns, including wanting to make sure our Flight Attendants are set up for success. This includes providing proper tools, individual water at seats, and clear procedures and training materials.

What The Committee Is Working On

  1. More Inflight Service Committee Involvement in Onboard Testing: Our MEC and management recently signed a letter of agreement (LOA) to allow Committee Members to participate in onboard product testing. For future testing, we want to use Committee Members whenever possible as part of the working crew or as a cabin observer. The Committee will continue to push for extensive onboard testing before any sweeping service changes are rolled out. 
  2. Optimize Cart and Galley Loading: We all know space is at a premium onboard. The Committee wants to look at how we can make cart setup and galley packing even easier for crews and help minimize the steps necessary to begin service. We’ll take a thoughtful approach and look at creative solutions to help make our jobs easier.
  3. Updated Reporting Tools: We want to work with management to streamline the catering feedback tool in Block2Block so that reporting is easier for Flight Attendants and requires fewer steps. The Committee would also like management to explore adding a Fleet Service reporting tool that’s as easy to use as the catering feedback tool. This new tool should facilitate the easy reporting of missing supplies, such as alcohol wipes, lavatory supplies, and issues with dirty airplanes, all of which can affect inflight service.

We Want to Hear from You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt! Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

Inflight Service Committee Meeting Recap – 1st Quarter 2025

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on February 20 to represent Flight Attendants’ interests related to catering and onboard service/sales.
  • The Committee met with management to discuss and receive updates on issues and problems faced by Flight Attendants onboard.
  • The Committee continues to work with management to address catering concerns and improve processes in the future. Please report catering issues through Block2Block and safety-related issues through ReportIt!

On Thursday, February 20, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Kelly Kochanek (PDX), Raymond Ramirez (SFO), and Chase Vandergrift (SAN). MEC Inflight Service Committee Chairperson Stephanie Garnett, MEC Vice President-elect Brice McGee, and MEC Vice President Brian Palmer were also in attendance.

The committee met with Senior Inflight Experience Program Manager Matthew Coder, Principal Cabin Product and Experience Manager Chris Dela Rosa, Director of Food and Beverage Products Mita Padhi, Manager of Food and Beverage Planning and Programs David Rodriguez, Senior Food and Beverage Product Manager Jessica Johnston, Food and Beverage Planning Systems Manager Gayatri Watwe, F&B Planning Systems Manager Andrea Carns, Director of Catering Operations Andrew Moyer, Service Strategy Product Manager Jesse Starmer, and Marketing/Sales, IT Contractors Chris Pettigrew and Chris Daniels, and Ann McCurties. Management guests from Hawaiian Airlines included Senior Manager of Inflight Service & Mobile Technology Wendy Kong and Food & Beverage Planning System Manager Kanoe Yama, who are both a part of the Alaska Air Group Product and Planning Team. 

The next committee meeting is scheduled to take place on Thursday, May 15.

Topics of Discussion

The Committee discussed several topics during internal AFA-only conversations and when meeting with management. Some of the items included:

  • Redesigned Coffee Brew Baskets: Several members of the Inflight Service Committee tested the redesigned coffee brew baskets during regularly scheduled flights. There were no issues with the new brew baskets during the testing process. A Safety Risk Assessment (SRA) has been completed, and the new brew baskets will be installed on Classic and Endura coffee makers starting in late April 2025.
  • Morning Beverage Snack for First Class: Based on Flight Attendant feedback, the Committee requested that management implement a morning beverage snack for First Class passengers. Management will add a warm pastry on premium long-haul flights (including Hawaii). Passengers will receive a Biscoff cookie with their first beverage on long-haul and medium-haul flights.
  • Improvement of Galley Loading: The Committee will continue to work with management to improve galley loading opportunities. Catering has already implemented a request for a change in the loading of pre-departure beverage items, and they are receiving favorable feedback from Flight Attendants. Additionally, a design change for wine cans, featuring a different-colored can top as recommended by the Committee, will be adopted to facilitate easier loading by catering and use by Flight Attendants.
  • Introduction of Thermal Ice Bags: Thermal ice bags have been designed and manufactured to address concerns related to improving ice quality throughout the network. They have been tested and found to adequately insulate ice for return flight segments. Loading at downline stations will continue throughout the rollout of the new bags. Information regarding catering and clarification on using the bags will be communicated to all Flight Attendants. Management intends to use the new bags on all main cabin 5-cart galley configurations.
  • Increase in Pre-Departure Beverage Orange Juice: Management inquired about the use of the pre-departure beverage orange juice product. The Committee responded that supplies need to be increased for pre-departure use.
  • Service Levels Review: Management will soon conduct a comprehensive system-wide review of current service levels.
  • POG Brand Change: The POG brand is changing to Aloha Maid, which is currently served on Hawaiian Airlines.
  • Catering Operations Team Coordination: The Catering Operations Teams from Alaska and Hawaiian are coordinating to work as a unified team.
  • Catering Operations Focus Areas: Alaska Catering Operations currently has three focus areas: kitchen audits, engaging Flight Attendants through the Block2Block (B2B) Flight Attendant comment system, and implementing an ice plan for the warmer months. Kitchen audits are now underway. Catering Operations encourages Flight Attendants to use the B2B Flight Attendant comments to report issues, which will help find solutions. An ice plan is in place for almost all stations during the summer months.
  • Flight Attendant Comments Tool Upgrade: The Flight Attendant Comments reporting tool is being upgraded, and the Committee has requested to be included in the Flight Attendant-facing portion of this project.
  • Standard Process for Aircraft Swaps: The Committee is advocating for a standardized process for aircraft swaps system-wide.
  • Fleet Refresh Project: The Fleet Refresh Project is ongoing and aims to standardize the first-class cabin to 16 seats on all Boeing 737-800, -900, MAX-8, and MAX-9 aircraft. Placarding for the MAX lavatory trash bins should be installed soon.
  • MAX 10 Galley Options: New galley options may be available for the MAX 10, and work on galley planning will soon commence.
  • Tech Updates: The Committee initiated a discussion about the status of updates for B2B and resolving issues related to flight information becoming unavailable when a tech stop occurs. Management shared a prototype of the next version of B2B, which is currently in development. The Committee believes the proposed B2B updates will be intuitive. The issue of information loss during tech stops is recognized and is being addressed. A joint platform for Alaska and Hawaiian is being developed to provide easily updated service flow information, eliminating the need to rely on the onboard service handbook (OSH) for some service flow data.

What The Committee Is Working On

  1. Enhanced Packaging for Onboard Products: The Committee looks forward to working with management on new onboard products. It’s essential for the Committee that discussions include considerations of safety, packaging, sustainability, ease of use, and acceptance by both Flight Attendants and passengers.
  2. Improved Beverage Cart Loading: The Committee is actively seeking creative solutions for effective space utilization and will prioritize safety when recommending additional products, loading strategies, and service changes.
  3. Addressing Flight Attendant Concerns with Management: The primary goal of the Inflight Service Committee is to enhance the service tools available to all Flight Attendants.

We Want to Hear from You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt! Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

Inflight Service Committee Meeting Recap – 4th Quarter 2024

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on November 12 to represent Flight Attendants’ interests related to catering and onboard service/sales.
  • The Committee met with management to discuss and receive updates on issues and problems faced by Flight Attendants onboard.
  • The Committee continues to work with management to address catering concerns and improve processes in the future. Please report catering issues through Block2Block and safety-related issues through ReportIt!

On Tuesday, November 12, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX), and Chase Vandergrift (SAN). MEC Inflight Service Committee Chairperson Stephanie Garnett was also present.

The committee met with Inflight Experience Program Manager Matthew Coder, Principal Cabin Product and Experience Manager Chris Dela Rosa, Director of Food and Beverage Mita Padhi, Manager of Food and Beverage Planning and Programs David Rodriguez, Senior Food and Beverage Product Manager Jessica Johnston, Food and Beverage Planning Manager Gayatri Watwe, Director of Catering Operations Andrew Moyer, Senior Product Manager of Guest Products Megan Low, and Vice President of Guest Products & Experience Todd Traynor-Corey.

The next committee meeting is scheduled to take place in the first quarter of 2025, with the specific date yet to be determined.

Topics of Discussion

The Committee discussed several topics during internal AFA-only conversations and when meeting with management. Some of the items included:

  • Management shared new amenities with the Committee, including Salt & Stone, a natural body care products company based in Los Angeles, and First Class blankets by Filson, a Seattle-based company.
  • New beverages will soon be introduced, featuring an updated selection of wines and Hoppy Refresher, a non-alcoholic carbonated beverage made with hops and other flavorings from Lagunitas Brewery in California.
  • Management is continuing to search for the ideal coffee carafe for serving.
  • Management continues to actively seek out an improved coffee carafe for service.
  • Reports indicate that passengers appreciate the specially designed First Class menu items created by San Francisco Chef Jew for the SFO-JFK-SFO route.
  • The menu cycle has recently changed, and passengers are now being served new meal options.
  • With the holidays approaching, we can expect to see holiday-themed cups and napkins on our flights soon.

What The Committee Is Working On

  1. Onboard Service Handbook (OSH) Revisions. Necessary revisions to our Onboard Service Handbook in particular appendices A and B  for clarity of information.
  2. Morning Beverage Snack For First Class. The committee formulated a request for an improved First Class service opportunity of a morning beverage snack. 
  3. Testing New Coffee Maker Brew Basket. Inflight Service Committee Chairpersons will be testing a newly designed brew basket for our coffee makers on their regularly scheduled flights.
  4. Working On Galley Loading Improvements. The Inflight Service Committee and management will jointly work on galley loading to accommodate new service initiatives.
  5. Addressing Flight Attendant Comments and Concerns. The Inflight Service Committee Members continue to bring concerns from their peers to management. IT concerns are particularly important. 
  6. Discussing Service Needs On Long Stage Length Flights. As we continue to add longer flights, discussions are taking place to make sure we will meet passenger needs

We Want to Hear from You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt! Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

Refreshed Inflight Mobile Device (IMD) Distribution

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Inflight Service Committee Meeting Recap – 3rd Quarter 2025

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