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Hawaiian Brand Inflight Service Committee Update – 3rd Quarter 2025

Our AFA Inflight Service Committee holds regular meetings and discussions with management to receive updates, address Flight Attendant concerns, and advocate for improvements in our workplace. Although our Inflight Service Committee has now merged, meetings with management continue to focus primarily on the Alaska or Hawaiian brands individually. This particular update is centered on the Hawaiian brand.

As we move forward, the Committee remains dedicated to providing comprehensive updates on service for both the Alaska and Hawaiian brands. We aim to present this information in ways that reflect the distinct work being done for each brand, whether individually or collectively.

Representing you in conversations with management is MEC Inflight Service Committee Chairperson—Hawaiian Brand Bianca McKee. Representing management are Senior Inflight Experience Program Manager Wendy Kong and Principal Product Manager Service Strategy Jesse Starmer.

Development of the Boeing 787-9 Service

The company put together a Medium Haul and Long Haul Focus Group to develop the inflight service prior to putting the 787 into service. Flight Attendant volunteers and AFA Representatives worked to evaluate and provide feedback to marketing and inflight service management. This included testing the service and catering to identify core issues and areas for improvement. The company Focus Groups continue to meet periodically to address continuing issues and to improve the effectiveness of the service. The Committee is actively involved in the Focus Groups while also meeting on a regular basis to address new and ongoing concerns.

Key Highlights for 787-9 SEA International Service

SEA-ICN

  • “Zone” to “Train”: To account for the standard crew of nine Flight Attendants, the main cabin is left with five Flight Attendants to complete main cabin service. The feedback we received was that servicing with an odd number of Flight Attendants resulted in lengthy service times, lopsided delivery, heavy Flight Attendant workload, and overly complicated cart set-up and breakdown. We have worked with management from servicing specific zones to serving from front-to-back in a train-style method. Train service was launched with the inaugural of SEA-ICN. We’ve since found areas for improvement, updates to the service flow are expected to be implemented on October 15. Please check the IFS website SEA-NRT/ICN Onboard Service for updates (HA login required).
  • Main Cabin Mid-Flight Sandwich Service: The Committee was unsuccessful at eliminating this service entirely. We were able to find a compromise with management by removing beverage refills on both SEA-ICN and ICN-SEA to allow for mid-flight service on the SEA-ICN leg. The mid-flight cold sandwich service will only occur on daytime operated departures. Diurnal (red eye) departures will have cold sandwich offerings available in the aft galley upon request.
  • Mid-Flight Sandwich Options: The Committee advocated for a one-option sandwich choice. Similar to our North America Medium Haul Service, vegetarian options are to be served upon request only.
  • Meal Service: Meal carts include racks for entree loading and meals will no longer need to be loaded on to individual TSUs.
  • Main Cabin 1st Meal Service: Starting October 15, TSUs will no longer be double stacked.
  • Main Cabin 2nd Meal Service: We have received numerous reports regarding the ineffectiveness of the quarter-meal tray. The negative feedback included flimsy trays, difficulty to load and reach, did not link to each other, and would get stuck on the cart stabilizer. The Committee has suggested transitioning back to a “bagged” meal service or to source a more effective tray. Management is working with their supplier to source new trays with a delivery date of early 2026.

SEA-NRT

  • Transition from the A330 to 787: Zone-style service will continue on the A330 until the route transitions to the 787 in January (subject to change).
  • Main Cabin 1st Meal Service: Despite evaluating several other options, we were unable to eliminate the double-stacked TSU’s. Primarily due to space constraints.
  • Mid-Flight Ice Cream Service: The ice cream service was moved to mid-flight on daytime operated departures to align with SEA-ICN service flow. In alignment with SEA-ICN, beverage refills were removed.
  • Main Cabin 2nd Meal Service: Parallel to the SEA-ICN, management is working to source a new quarter-meal tray with a delivery date of early 2026. Meal carts include racks for entree loading to alleviate set up time. Meals will no longer need to be loaded on to individual TSU’s.
  • Diurnal (red-eye) Service Flow (NRT-SEA only): With the elimination of the first beverage service, the first meal service is to commence after take-off followed by hand delivered ice cream.

Other Service Updates

Hawaiian Catering to migrate to the Alaska IFX System

  • Catering Change Requests: On hold until February 1, 2026, unless service flow changes are deemed necessary or a safety concern is identified.
  • December Domestic & South Pacific Menu Change: On hold. The current menu will run until January 31, 2026.
  • New Cart Diagram & Carrier Tags: Will go live on November 5 for domestic flights and December 10 for international flights. Please follow the IFS website Catering and Service for details (HA login required).

Pre-Recorded Announcements (PRAM)

  • 787 Pre-Recorded Announcements: in progress, target date early 2026
  • Digital Agriculture Form Announcement: in progress

Extra Comfort to change to “Premium Class”

  • Premium Class: Seats previously designated Extra Comfort will be sold as “Premium Class” starting on October 14. Please follow the IFS website for details.
  • Headrest: All HA metal Extra Comfort headrests will be replaced with a Premium Class headrest.
  • Retrofit Chart: The Committee has requested to have a retrofit chart posted on the Aircraft Initiatives page on the FS website once retrofit begins (HA login required).
  • Premium Class: To launch on HA flights in April 2026. Information has been shared to the public on Alaska Air News Hub and on the IFS website (HA login required).

Beverage Updates

  • Mai Tai Predeparture Box: Options are being explored to have pre-departure mai tais available in a larger format as opposed to individual mini bottles. 
  • Juice Boxes: Will be returning in early 2026.

Turbulence Awareness

  • Safety First: As we enter the winter season, please feel empowered to put your safety first. No onboard service should be held above Flight Attendant safety. Continue to Intelex service deviations and safety concerns.

Continued Discussion with Management

The Committee meets with management monthly to discuss ongoing concerns and new developments. We are actively engaging in conversations with management to address staffing issues, which have been identified as a primary concern by Flight Attendants. 

As we navigate through challenging transitions under new management, it becomes increasingly important to drive changes through reporting. Please continue to submit Intelex Reports regarding any service issues.  Issues with catering can be submitted by email to ha.catering@hawaiianair.com. 

The Committee is committed to advocating for Flight Attendants by driving positive change for inflight services. If you have any questions or concerns, please don’t hesitate to reach out to your LEC Officers and our Inflight Service Committee at inflightservice@afaalaska.org.

Refreshed Inflight Mobile Device (IMD) Distribution

This message is for pre-merger Alaska Flight Attendants

Management has recently informed our Master Executive Council (MEC) that they are distributing new Inflight Mobile Devices (IMDs) to Flight Attendants with devices nearing the end of their lifecycle. The specific schedule for this distribution will be communicated by management separately. Flight Attendants with the oldest devices will be prioritized for replacement and contacted directly by management.

Distribution of Inflight Mobile Device Replacements Letter of Agreement (LOA)

In anticipation of the rollout of updated IMDs, our MEC and management have reached a letter of agreement (LOA) that clarifies the distribution process. AFA LOA 2025-08-13 (Distribution of Inflight iPhone Mobile Device Replacements to AS Flight Attendants) offers several benefits and protections for Flight Attendants, including:

  • Compensation of 0.5 TFP for picking up the device and completing the required setup tasks (this will be automatically paid the following month on the 20th of the month paycheck).
  • Flexible pickup options if you are not scheduled to work during the designated distribution period—coordinate with your Inflight Supervisor to make arrangements for pickup.
  • Limitations on the tasks that Flight Attendants must perform to set up the device.

For complete details, please click here to view the full LOA. The LOA is also available on your IMD in GoodReader or Comply365 in the ASFA Supplemental > Collective Bargaining Agreement folder.

LAX Co-Terminal Pickup

Flight Attendants based at LAX who fly primarily out of co-terminals can pick up their IMD at LAX or any other domicile during the scheduled distribution period. They can also arrange with their Inflight Supervisor to receive their IMD at a mutually agreed-upon time and place. If possible and upon request, they may opt to have their IMD shipped to their chosen address at no cost. For more information, please refer to paragraph 6 of the LOA.

Questions?

If you have any questions regarding the IMD Replacement Distribution LOA, please reach out to your LEC Officers.

Inflight Service Committee Meeting Recap – 3rd Quarter 2025

On Thursday, September 18, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing efforts to represent our Flight Attendants and advocate for improvements in our workplace. Although our Inflight Service Committee has now merged, meetings with management continue to focus primarily on the Alaska or Hawaiian brands individually. This particular meeting was centered on the Alaska brand. We’ll update you with a recap of the latest discussions regarding Hawaiian brand service soon. As we move forward, the Committee is dedicated to providing updates on both Alaska and Hawaiian brand services in a manner that reflects the context of each meeting, whether addressing each brand individually or together.

Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (pmAS LAX), and Andrew Malone (SAN). MEC Inflight Service Committee Chairpersons Chase Vandergrift (Alaska Brand), and Bianca McKee (Hawaiian Brand) were also present.

The Committee met with Senior Inflight Experience Program Manager Matthew Coder, Cabin Product Director Chris Dela Rosa, Cabin Product Director Evan Nomura, Director of Cabin Experience David Scotland, Director of Food and Beverage Products Mita Padhi, Manager of Food and Beverage Planning and Programs David Rodriguez, Principal Food and Beverage Programs Gracie Truex, Senior Food and Beverage Product Manager Jessica Johnston, Food and Beverage Planning Systems Managers Gayatri Watwe and Andrea Carns, Senior Product Manager Megan Low, Director of Catering Operations Andrew Moyer, Catering Safety Compliance Manager Raena Alonzo, Regional Catering Performance Manager Jayson Yang, IT Contractors Chris Pettigrew and Chris Daniels, and Managing Director of Products & Experience Mark Krolick.

The next committee meeting is scheduled to take place on Thursday, December 4.

Topics of Discussion

The Committee discussed several topics during internal AFA-only conversations and when meeting with management. Some of the items included:

Food and Beverage Product

  • Premium Class Snack Basket Launch: The Premium Class snack basket is scheduled to launch on December 30. The Committee raised concerns about the launch date being between Christmas and New Year’s, a busy travel period during which key management may be unavailable should issues arise. The Committee also raised concerns about the basket being offered in Premium Class but not in First Class on short-haul flights. 
  • Product Changes/Juice Provisioning: The Committee suggested swapping the extra cranberry juice in the main cabin beverage cart for extra apple juice. This change will be implemented on November 13, along with the introduction of new First Class wine, cranberry lime seltzer water, and blood orange hoppy water. Orange juice will transition from the current blend to 100% OJ beginning in mid-October.
  • Specialty Cocktails: The Committee asked that any non-pre-mixed specialty cocktail or “secret menu” recommendations posted by the Company on social media include instructions for passengers to ask for the specific ingredients to avoid confusion for Flight Attendants. 
  • New Product Launches: The base sits coordinated for the new serveware launch were very successful. These types of roadshows will hopefully be continued for future product launches, including the new Premium Class snack basket. 

Catering Operations

  • Ice Quality in Seattle: Discussion involved the ongoing issues with ice quality and availability in Seattle, including melted ice, leaking bags, and the functionality and durability of the new ice cooler bags. While efforts have been made to improve the situation, management acknowledged that further progress is still needed.
  • First Class Snack Basket Loading: Concerns have been raised regarding the improper loading of first-class snack baskets, especially on downline segments where the basket is not served on the initial leg. Management will explore the option of wrapping and labeling snack baskets or loading them into the meal carts to ensure that snacks are not missed.
  • Single-Door Catering in Seattle: During single-door catering, only one cart should be positioned in the L1 door area. This cart should be moved to the side to allow crew access to the aircraft. Additionally, catering staff should have priority access to the row 1 area during pre-flight for positioning carts.

Cabin Product and Aircraft Interiors

  • 737 Fleet Upgrades: Three 737-800 aircraft are currently flying with a new 161-seat configuration, featuring new exit rows, seats with tablet and cup holders, and USB-C ports. The retrofit program will continue through summer 2026. MAX 9 aircraft are being modified to add another row of Premium Class, with completion expected by Thanksgiving.
  • Lavatory Placards: New placards clearly depicting trash placement have been installed in 737 lavatories. The “trash below” placard should be located on the mirror, and “no trash stowage” should be above the seat cover opening in the hygiene cabinet. If you notice any incorrect placement of these placards, please notify your Local Inflight Service Committee with photos and the tail number.
  • Overhead Bin Placards: Row 2 overhead bin bag orientation placards are being removed from new MAX 8 deliveries and will not be installed on MAX 10 aircraft. Removal from the current fleet is backlogged due to M&E constraints.
  • 800 Fleet Condition: Older 800s will be prioritized for cabin refurbishment, but please continue to report cabin cleanliness or carpet issues to the flight deck for maintenance so those issues can be addressed with deep cleaning programs.
  • Lavatory Diffusers: A stronger diffuser for Salt & Stone soap (batch 2 arriving mid-October) will help with lavatory odors. Management is also exploring the reintroduction of deodorizing pucks, which are present on Hawaiian Airlines aircraft.
  • Wi-Fi/Starlink Updates: Starlink will be installed across the entire Alaska and Hawaiian (excluding 717) fleets. Passengers will sign into their Atmos account for free Wi-Fi access. There will be no paid option, aiming to grow Atmos membership. Hawaiian fleet Wi-Fi will also require Atmos sign-in, with a Hawaiian-branded portal.
    • Deployment Timeline: E175s will begin in fall 2025, the mainline fleet will begin in early 2026 with increasing number of Starlink equipped aircraft throughout the year. New MAX 8 deliveries will be first, followed by 700s, and then the rest of the fleet.
    • Entertainment Shift: Free movies and TV shows will be phased out with free Wi-Fi, as testing showed passengers prefer using their own streaming accounts. Aircraft with existing IFE screens (A330, 787) will continue to offer stored content for longer-haul flights.
    • 787 Wi-Fi: 787s currently lack Wi-Fi. Boeing is working with Qatar Airways as the launch customer for Starlink on the 787-8 and 787-9. Alaska hopes to be the third airline, with a potential introduction before European service launch in 2026, though this is contingent on Boeing’s timeline.
  • A330 Refresh: Ten of 24 A330 aircraft will undergo a “like-for-like refresh ” (new covers, cushions, and carpets) in 2026 to maintain freshness. A full cabin retrofit is planned for 2028, introducing new seats across business, premium economy, and economy classes. Seat selection is ongoing, with reviews in Honolulu and a decision expected next month. A330s will remain Hawaiian-branded.
  • 787 Transition to Alaska Branding: 787s will be repainted with Alaska branding over winter 2025/spring 2026 for European service. New Alaska-branded duvets, mattress pads, slippers, amenity kits for First Class, and a small amenity kit with a rebranded pillow and blanket set for the main cabin will be introduced. Quality will be similar to current Hawaiian offerings but from Alaska-centered vendors.
  • 737 First Class Calf Rests: Recaro has adapted a wide-body premium economy seat design for Alaska’s first-class seating, but unexpected engineering issues have led to problems with the deployment and stowage of the calf rests. A permanent solution requires a part modification and is scheduled for completion in the second quarter of 2026. In the meantime, management will monitor the situation and decide whether the calf rests need to be locked out until the permanent fix is implemented. A card for passengers with instructions on using the calf rest will be introduced. If Flight Attendants encounter stowage issues, they should apply firm pressure near the actuating arm while pressing the button to resolve the problem.

IMD and Block2Block

  • iPhone 16 IMD Refresh: The refresh is underway with ANC completed and SFO, SAN, PDX, LAX, and SEA next. Devices targeted for replacement include iPhone 12s and 2000 iPhone 13s for Alaska (those held longest). Flight Attendants are encouraged to sign up for a time slot at their base if they are contacted regarding device replacement.
  • Block2Block 2.0 HA Integration: Due to limited screen space, significant work has been done to display the wide-body seat map (A330 and 787) on the device. The display allows you to see the rows on both sides of each aisle and toggle between the left and right aisle views, with the center seats showing in both views. Special meals on the seat map on Hawaiian flights will be indicated with an “S” icon.

What The Committee Is Working On

  1. Reykjavik (KEF) 737 Service: Reykjavik flights will introduce a new and unique international service level in both the forward cabin and premium/main cabin. This service will be offered from the limited 737 galleys, so it needs to be thoughtfully designed. The Committee will work with management to design and test this service before its launch.
  2. Incheon (ICN) 787 Service: The Committee will continue to monitor the 787 service flow on the Seattle-Incheon route for areas of improvement. We will also work closely with management on developing the Alaska-branded long-haul service scheduled for launch next spring to Rome and London.
  3. Galley Drawers and Top Drawers Revamping: A project to redesign and revamp the galley and top beverage cart drawers for Alaska-branded flights has been identified as a future priority.

We Want to Hear from You!

Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska + Hawaiian website.

Inflight Service Committee Meeting Recap – 2nd Quarter 2025

This message is for pre-merger Alaska Flight Attendants

On Thursday, May 15, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), and Chase Vandergrift (SAN). MEC Inflight Service Committee Chairperson Stephanie Garnett was also present.

The committee met with Senior Inflight Experience Program Manager Matthew Coder, Principal Cabin Product and Experience Manager Chris Dela Rosa, Director of Cabin Experience David Scotland, Director of Food and Beverage Products Mita Padhi, Manager of Food and Beverage Planning and Programs David Rodriguez, Senior Food and Beverage Product Manager Jessica Johnston, Food and Beverage Planning Systems Manager Gayatri Watwe, Principal Food and Beverage Programs Gracie Truex, Director of Catering Operations Andrew Moyer, Catering Safety Compliance Manager Raena Alonzo, Regional Catering Performance Manager Jayson Yang, and Regional Catering Performance Manager Katie Thompson. We also met with Service Strategy Product Manager and Marketing/Sales Jesse Starmer, IT Contractors Chris Pettigrew and Chris Daniels, and the new Managing Director of Products & Experience Mark Krolick.

The next committee meeting is scheduled to take place on Thursday, September 18.

Topics of Discussion

The Committee discussed several topics during internal AFA-only conversations and when meeting with management. Some of the items included:

Aircraft Interiors

  • New Overhead Bin Signage and Lavatory Placards: New reserved overhead bin signage and lavatory trash placards are currently being installed. The lavatory placards are intended to mitigate the misuse of the amenity cabinet, which contains toilet seat covers, as a trash compartment by passengers, especially on the 737 MAX. Please inform your Local Inflight Service Committee if these placards are effective.
  • Concerns Regarding Aircraft Cleanliness: There have been recent concerns regarding aircraft cleanliness, particularly the galley 1 trash compartment on the MAX 9. The area surrounding the trash container should be cleaned daily according to the RON cleaning schedule. Additionally, the cleanliness of the new hard plastic material used for the forward bulkheads in newer cabin interiors has been noted. These bulkheads tend to show dirt and grime, including footprints. Management acknowledged that this material is not meeting expectations, and alternatives are being evaluated. In the meantime, Fleet Service should clean and wipe down the bulkheads regularly. If you notice any cleanliness issues on the aircraft, please report them.
  • Reporting Broken Lavatory Furnishings: If you encounter broken lavatory furnishings, such as toilet paper or soap dispenser holders, please document these issues as a cabin discrepancy. It has been noted that Fleet Service has increased the frequency of deep cleanings for some aircraft and expanded the number of locations where these cleanings occur.

Catering Operations

  • Ice Quality Issues: Ice quality has been a significant issue due to a vendor change in Seattle. Management is working with LSG to switch vendors immediately, and a quality improvement is expected. Please be diligent in reporting any ice issues using catering feedback tool in Block2Block as we head into the warm summer months.
  • Old Carts on SEA-ANC Flights: Concerns were raised regarding old carts not being removed from the aircraft on SEA-ANC flights, and follow-up is requested from the SEA and ANC kitchens.
  • Missing Meals and Meal Components: Issues with missing meals or meal components, shortages of gold chocolate bars, and an influx of new catering staff have been prevalent. While these issues are frustrating, please continue to report them using the catering feedback tool in Block2Block.
  • Trash Cart Replacement Procedures: When an aircraft is re-catered, the empty trash cart in the aft galley (G4) should be replaced, not just emptied. Seattle has been experiencing ongoing issues with a shortage of carts due to handling by catering personnel. The catering operations team has assured us that new carts have been integrated into the system, and this issue should be resolved soon.
  • Use of Onboard Supplies by Fleet Service: Fleet Service Agents using onboard supplies, such as gloves and trash bags, for cabin cleaning was brought up. They should be using their station-provided supplies.
  • Procedure for Pre-Ordered Meals on Last-Minute Aircraft Swaps: The Committee expressed the need for a procedure to transfer pre-ordered meals to a new aircraft in the event of a last-minute aircraft swap. The catering operations team will work on establishing this procedure to mitigate issues during such events.

Inflight Mobile

  • Updates to Block2Block App: The inflight mobile team is rolling out an update to Block2Block, which will require Flight Attendants to certify their pre-flight readiness in three categories. Early adopters have already received this update. The Committee has noted that some certifications are pre-trip and not pre-flight, which should be removed from subsequent legs of multi-leg trips.
  • Contactability Rollout: Contactability in Block2Block will be rolled out in mid-June. This feature will allow Crew Scheduling to contact Flight Attendants in the event of a schedule change via the Block2Block team messaging function.
  • Development of Block2Block 3.0: Block2Block 3.0 is still in development, and the Committee previewed the various functions the team is working on. The update will include different views for pre-flight, boarding, and service processes. The Committee believes this enhancement will introduce valuable features to the app.

Cabin Product Team Updates

  • Sustainable Product Testing: Management is interested in testing more sustainable products, such as bamboo cutlery and fiber-based food containers. The Committee will monitor this testing to ensure these products are safe and easy for Flight Attendants to use onboard.
  • Clarification on Snack Loading: Management acknowledged the confusion caused by loading two types of snacks in the beverage cart on LH and PLH flights, especially now that only one type of snack is served on all flights. The second snack is not intended for premium class. The team will work on ensuring that only the type of snacks designated for a specific flight are loaded into the food cart.
  • Premium Class Snack Basket Update: The premium class snack basket is currently on hold but is still expected to launch in the future. The Committee will ensure that sufficient testing is conducted and that an adequate amount of product is loaded to deliver this service without disappointing passengers.
  • Blanket Availability Issues: Management noted ongoing challenges in receiving enough blankets for PLH flights due to a shortage caused by a held shipping container. Consequently, crews will continue to experience inconsistent blanket availability for the time being.
  • Potential Upcoming Service Changes In The Future: The marketing department would like to explore and possibly start preliminary testing for additional crew support for the First Class Cabin. They are very early in this exploration, but our Inflight Service Committee Chairpersons emphasized the need to evaluate the balance of duties and establish very clear procedures if this moves forward. Management is also evaluating a full bar pre-departure selection and would like to begin testing that service. The Committee expressed concerns, including wanting to make sure our Flight Attendants are set up for success. This includes providing proper tools, individual water at seats, and clear procedures and training materials.

What The Committee Is Working On

  1. More Inflight Service Committee Involvement in Onboard Testing: Our MEC and management recently signed a letter of agreement (LOA) to allow Committee Members to participate in onboard product testing. For future testing, we want to use Committee Members whenever possible as part of the working crew or as a cabin observer. The Committee will continue to push for extensive onboard testing before any sweeping service changes are rolled out. 
  2. Optimize Cart and Galley Loading: We all know space is at a premium onboard. The Committee wants to look at how we can make cart setup and galley packing even easier for crews and help minimize the steps necessary to begin service. We’ll take a thoughtful approach and look at creative solutions to help make our jobs easier.
  3. Updated Reporting Tools: We want to work with management to streamline the catering feedback tool in Block2Block so that reporting is easier for Flight Attendants and requires fewer steps. The Committee would also like management to explore adding a Fleet Service reporting tool that’s as easy to use as the catering feedback tool. This new tool should facilitate the easy reporting of missing supplies, such as alcohol wipes, lavatory supplies, and issues with dirty airplanes, all of which can affect inflight service.

We Want to Hear from You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt! Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

Inflight Service Committee Meeting Recap – 1st Quarter 2025

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on February 20 to represent Flight Attendants’ interests related to catering and onboard service/sales.
  • The Committee met with management to discuss and receive updates on issues and problems faced by Flight Attendants onboard.
  • The Committee continues to work with management to address catering concerns and improve processes in the future. Please report catering issues through Block2Block and safety-related issues through ReportIt!

On Thursday, February 20, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Kelly Kochanek (PDX), Raymond Ramirez (SFO), and Chase Vandergrift (SAN). MEC Inflight Service Committee Chairperson Stephanie Garnett, MEC Vice President-elect Brice McGee, and MEC Vice President Brian Palmer were also in attendance.

The committee met with Senior Inflight Experience Program Manager Matthew Coder, Principal Cabin Product and Experience Manager Chris Dela Rosa, Director of Food and Beverage Products Mita Padhi, Manager of Food and Beverage Planning and Programs David Rodriguez, Senior Food and Beverage Product Manager Jessica Johnston, Food and Beverage Planning Systems Manager Gayatri Watwe, F&B Planning Systems Manager Andrea Carns, Director of Catering Operations Andrew Moyer, Service Strategy Product Manager Jesse Starmer, and Marketing/Sales, IT Contractors Chris Pettigrew and Chris Daniels, and Ann McCurties. Management guests from Hawaiian Airlines included Senior Manager of Inflight Service & Mobile Technology Wendy Kong and Food & Beverage Planning System Manager Kanoe Yama, who are both a part of the Alaska Air Group Product and Planning Team. 

The next committee meeting is scheduled to take place on Thursday, May 15.

Topics of Discussion

The Committee discussed several topics during internal AFA-only conversations and when meeting with management. Some of the items included:

  • Redesigned Coffee Brew Baskets: Several members of the Inflight Service Committee tested the redesigned coffee brew baskets during regularly scheduled flights. There were no issues with the new brew baskets during the testing process. A Safety Risk Assessment (SRA) has been completed, and the new brew baskets will be installed on Classic and Endura coffee makers starting in late April 2025.
  • Morning Beverage Snack for First Class: Based on Flight Attendant feedback, the Committee requested that management implement a morning beverage snack for First Class passengers. Management will add a warm pastry on premium long-haul flights (including Hawaii). Passengers will receive a Biscoff cookie with their first beverage on long-haul and medium-haul flights.
  • Improvement of Galley Loading: The Committee will continue to work with management to improve galley loading opportunities. Catering has already implemented a request for a change in the loading of pre-departure beverage items, and they are receiving favorable feedback from Flight Attendants. Additionally, a design change for wine cans, featuring a different-colored can top as recommended by the Committee, will be adopted to facilitate easier loading by catering and use by Flight Attendants.
  • Introduction of Thermal Ice Bags: Thermal ice bags have been designed and manufactured to address concerns related to improving ice quality throughout the network. They have been tested and found to adequately insulate ice for return flight segments. Loading at downline stations will continue throughout the rollout of the new bags. Information regarding catering and clarification on using the bags will be communicated to all Flight Attendants. Management intends to use the new bags on all main cabin 5-cart galley configurations.
  • Increase in Pre-Departure Beverage Orange Juice: Management inquired about the use of the pre-departure beverage orange juice product. The Committee responded that supplies need to be increased for pre-departure use.
  • Service Levels Review: Management will soon conduct a comprehensive system-wide review of current service levels.
  • POG Brand Change: The POG brand is changing to Aloha Maid, which is currently served on Hawaiian Airlines.
  • Catering Operations Team Coordination: The Catering Operations Teams from Alaska and Hawaiian are coordinating to work as a unified team.
  • Catering Operations Focus Areas: Alaska Catering Operations currently has three focus areas: kitchen audits, engaging Flight Attendants through the Block2Block (B2B) Flight Attendant comment system, and implementing an ice plan for the warmer months. Kitchen audits are now underway. Catering Operations encourages Flight Attendants to use the B2B Flight Attendant comments to report issues, which will help find solutions. An ice plan is in place for almost all stations during the summer months.
  • Flight Attendant Comments Tool Upgrade: The Flight Attendant Comments reporting tool is being upgraded, and the Committee has requested to be included in the Flight Attendant-facing portion of this project.
  • Standard Process for Aircraft Swaps: The Committee is advocating for a standardized process for aircraft swaps system-wide.
  • Fleet Refresh Project: The Fleet Refresh Project is ongoing and aims to standardize the first-class cabin to 16 seats on all Boeing 737-800, -900, MAX-8, and MAX-9 aircraft. Placarding for the MAX lavatory trash bins should be installed soon.
  • MAX 10 Galley Options: New galley options may be available for the MAX 10, and work on galley planning will soon commence.
  • Tech Updates: The Committee initiated a discussion about the status of updates for B2B and resolving issues related to flight information becoming unavailable when a tech stop occurs. Management shared a prototype of the next version of B2B, which is currently in development. The Committee believes the proposed B2B updates will be intuitive. The issue of information loss during tech stops is recognized and is being addressed. A joint platform for Alaska and Hawaiian is being developed to provide easily updated service flow information, eliminating the need to rely on the onboard service handbook (OSH) for some service flow data.

What The Committee Is Working On

  1. Enhanced Packaging for Onboard Products: The Committee looks forward to working with management on new onboard products. It’s essential for the Committee that discussions include considerations of safety, packaging, sustainability, ease of use, and acceptance by both Flight Attendants and passengers.
  2. Improved Beverage Cart Loading: The Committee is actively seeking creative solutions for effective space utilization and will prioritize safety when recommending additional products, loading strategies, and service changes.
  3. Addressing Flight Attendant Concerns with Management: The primary goal of the Inflight Service Committee is to enhance the service tools available to all Flight Attendants.

We Want to Hear from You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt! Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

Meet Our Merged MEC Committee Chairpersons & Representatives

We’re excited to introduce our next group of newly elected merged MEC Committee Chairpersons, who will begin their roles on November 1. These leaders are dedicated to representing the interests of our Flight Attendants as they coordinate activities across the merged committees of both airlines. They’ll work closely with the Local Committee Chairpersons from all […]

Hotel Committee Meeting Recap – October 2025

On Monday, October 13, our AFA Local Hotel Committee Chairpersons met in person in Seattle to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Hilary Streem (SFO), Chris Cardenas (LAX), and Kanani Vallot […]

Pre-Merger Alaska MEC Committee Election Results

This message is for pre-merger Alaska Flight Attendants During this week’s MEC Meeting, our MEC held interviews for the next group of pre-merger Alaska MEC Committee positions to be elected for the upcoming MEC Officer term. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful […]

Merged MEC Committee Chairperson Election Results

During this week’s MEC Meeting, our MEC held interviews for the next group of merged MEC Committee Chairpersons and Representatives. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful consideration and deliberation, the following candidates have been elected: MEC Air Safety, Health, & Security Committee […]

U.S. Customs & Border Protection Gender Code Requirement

Recently, U.S. Customs and Border Protection (CBP) announced changes to the rules surrounding how airlines report information about passengers and crew before flights. This system is called the Advance Passenger Information System, or APIS. These changes are in response to a Presidential Executive Order. What is APIS? APIS is a system that airlines are legally […]

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