Dear Flight Attendants,
Your Master Executive Council (MEC) along with many of you are extremely frustrated with the challenges we’re experiencing regarding the email survey invitations from Hart Research Associates. The good news is, for most who have taken the survey, we have received feedback that it is comprehensive and worthwhile. It is extremely important to the MEC that all Flight Attendants have a reasonable opportunity to take the survey. We have been in contact with Hart Research Associates and have jointly agreed to extend the survey. The survey will not close until the MEC is satisfied that all Flight Attendants who wish to take the survey have had the opportunity to do so.
As a reminder, your AFA leadership is currently participating in the AFA Board of Directors (BOD) Meeting in Orlando, FL. As part of our representational duties, the BOD meetings are scheduled from 9 AM to 9:30 PM each day through Wednesday evening. We are working through the survey challenges as quickly as possible given the time constraints and the necessary coordination with our survey vendor Hart Research Associates.
We wish we had the answers as to why some Flight Attendants have not received their survey invitation. Emails are being sent directly by Hart Research Associates and although an address list was provided by the MEC to Hart, the AFA email system is not being used to send the invitations. At this time, we do not know why some people have received the invitations while others have not.
If you have not received the survey invitation and have not yet provided your contact information to firstname.lastname@example.org, please do so as soon as possible. If you have already reached out to email@example.com, please be patient as your contact information has been forwarded to Hart Research Associates and they will be following up. We know some of you have been waiting several days for contact.
It is important that you wait to receive your own personalized invitation to the survey as it contains a link that is unique to you. If you use the link that is associated with another Flight Attendant’s email invitation, your response will overwrite any previous responses tied to that link.
More information will be communicated as it becomes known. Rest assured that the survey will remain open for responses until the MEC directs Hart Research Associates is directed otherwise.
Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Becky Strachan, Laura Masserant, Cathy Gwynn and Sandra Morrow