Protect Our Contract – Don’t Perform Duties Belonging to Other Work Groups

Grievance Committee

• In order to protect our contract and show respect for other employee groups’ scope of work, Flight Attendants must not perform work belonging to other work groups.
• Support other work groups by reporting staffing issues through a Flight Attendant Irregularity Report (FAIR) so management knows changes need to be made.
• Only Flight Attendants may perform Flight Attendant duties; report any instances of supervisors or other employees performing Flight Attendant work to AFA.

Note: this is an updated version of a post previously published in an AFA Alaska Update on July 30, 2021.

Over many decades, we have all worked hard to improve our working conditions and strengthen our collective bargaining agreement (CBA). These improvements have been achieved through several avenues, including demonstrating solidarity during contract negotiations, lobbying management to make changes that benefit our profession, and rigorously enforcing the contractual language we have already achieved. We must continue to protect and defend our contract and hold management accountable for what has been agreed upon between our Flight Attendants and the company.

Over the past few years, management has made it known they’ve had challenges recruiting and retaining frontline employees in various locations throughout the route network. This includes staff who the company directly employs, those employed by company subsidiaries (e.g., McGee Air Services), and contract vendors who provide above- and/or below-the-wing services at various stations. The situation has caused a noticeable impact on the company’s operations and resulted in some on-the-ground functions being adjusted or modified due to staffing in some cases. 

We all know Alaska Airlines focuses on hiring Flight Attendants who exhibit kindness and are willing to help. Because these traits are such a pervasive part of our culture, it may be tempting to want to jump in and assist our coworkers from other work groups when we see that they are short-staffed. Unfortunately, this causes more harm than good for several reasons. 

As previously mentioned, it’s up to each of us to protect the provisions of our collective bargaining agreement. Section 24.D of the CBA says in part, “A Flight Attendant will not be required to perform work normally assigned to a cleaner, provisioner, ramp or operations agent.” Just as we expect other work groups to honor our contractual language by not performing Flight Attendant duties and responsibilities, it’s similarly important that we respect other work groups and their typically assigned scope of work. Doing so protects the security of both Flight Attendant jobs and the jobs of our coworkers in other departments.

Customer service, ramp, mechanics, pilots, fleet service, catering, and other work groups receive specific training to perform their duties that Flight Attendants don’t have. We must allow our colleagues to do the work they’ve been trained to do to ensure it complies with applicable regulations and company standards. If there are concerns with staffing in a particular department, management needs to receive the corresponding reports of flight delays, complaints from passengers, and performance audit results. These are all indicators management uses to make adjustments and ensure our colleagues in other departments have the support they need. If this data is skewed to show no problems exist, management will make no changes to ensure proper staffing and service levels.

The best way Flight Attendants can show support for other work groups who may be experiencing short or inadequate staffing is by reporting the issue to ensure it gets attention from the proper levels of management. This can be accomplished by submitting a Flight Attendant Irregularity Report (FAIR) detailing the date, flight number, and specifics of the situation (e.g., areas that were skipped/missed, etc.).

Only Flight Attendants May Perform Flight Attendant Duties

Closing the overhead bins, confirming luggage is stowed correctly, and making passenger announcements during boarding are all duties that traditionally define our work but are only a fraction of what we are ultimately responsible for. When supervisors* or other employees perform this undisputed Flight Attendant work, it violates our contract.

If someone who isn’t a Flight Attendant assigned to pre-board or work the flight begins to perform Flight Attendant duties, calmly advise them the work will be completed before the aircraft door is closed, consistent with all applicable policies and regulations. Reassure them that the crew is aware of their duties and responsibilities that need to be accomplished. If this approach is ineffective, advise them they’re violating our contract and respectfully ask them to stop.

If you encounter a supervisor or another employee performing Flight Attendant work onboard the aircraft, please report the situation by opening a ticket on the AFA Alaska Online Support Center. The purpose of this isn’t to get anyone in trouble but to ensure that any misunderstanding is promptly corrected. Quickly addressing the issue helps protect our jobs and prevent management from assigning our work to other work groups or vendors simply because it’s easier or less expensive for them to do so.

*Inflight management who hold an FAA Flight Attendant certificate may perform Flight Attendant duties only during a check-ride or IOE, when assigned to pre-board a flight if minimum crew is not available, or if assigned to work the flight as a Flight Attendant consistent with the limits of our contract.

Questions?

If you have any questions, please contact your Local Grievance Committee.