Hotel Committee
- Reporting hotel issues is one of the most important tools Flight Attendants have to ensure continued quality and address concerns effectively.
- When feedback is provided via the MyCrewCare app, the report is sent directly to those that can actually help, including the AFA Hotel Committee.
- By using the appropriate reporting channels, you’re helping resolve current issues and contributing to the long-term quality of accommodations.
- We also want to hear about positive experiences, so don’t forget to give a compliment when one is due.
Over the next couple of months, your AFA Hotel Committee will publish a series of communications to increase awareness of available resources. This month’s topic is how to best provide layover feedback.
The Importance of Reporting Hotel and Transportation Issues
One of the perks of flying is the opportunity to experience layovers in diverse cities, often with time to unwind and explore. The Hotel Committee plays a critical role in ensuring crew accommodations meet the highest standards for rest, relaxation, safety, and enjoyment of the local area. Each contracted hotel undergoes careful inspection to ensure it meets these requirements, providing the comfort and security we need during layovers.
However, maintaining these standards requires teamwork. Reporting hotel issues is one of the most important tools Flight Attendants have to ensure continued quality and address concerns effectively. Without these reports, the Hotel Committee cannot follow up on or resolve challenges encountered during layovers or with transportation providers.
We understand that platforms like Facebook are great for sharing travel tips, discussing industry topics, or even enjoying lighthearted conversations. However, social media isn’t the right avenue for addressing hotel or transportation concerns. To ensure feedback reaches the right people and is actionable, it’s essential to use the official channels available.
MyCrewCare App
When feedback is provided via the MyCrewCare app, the report is sent directly to those that can actually help: your AFA Hotel Committee, Crew Hotels, and API. ALPA is looped in as well, as pilots use the same feedback process. Additionally, the hotel or transportation provider is provided a copy of the feedback. With the MyCrewCare app available on our IMD, reporting feedback is easier than ever. The MyCrewCare app saves time by prepopulating the majority of the necessary fields (such as dates, city, flight number, room number, base, etc.) that are needed to research the issue.
MyCrewCare can also be accessed from the Inflight Website: Hotel & Station > MyCrewCare > MyTravel > Adjust dates if necessary and select the hotel/transportation company to provide feedback on.
Additional Support
If you need to escalate an issue or need further support, your local AFA Hotel Committee Chairperson is always available:
Dori Marron (ANC): anc.hotel.chair@afaalaska.org
Jarod McNeill (SEA): sea.hotel.chair@afaalaska.org
Kelly Hepworth (PDX): pdx.hotel.chair@afaalaska.org
Hilary Streem (SFO): sfo.hotel.chair@afaalaska.org
Chris Cardenas (LAX): lax.hotel.chair@afaalaska.org
Kanani Vallot (SAN): san.hotel.chair@afaalaska.org
James Bozanich (MEC): hotel@afaalaska.org
Your insights and reports are invaluable to maintaining and improving the layover experience for all crew members. By using the appropriate reporting channels, you’re helping resolve current issues and contributing to the long-term quality of accommodations. Next time you encounter a challenge, skip the social media post and let your Hotel Committee know with MyCrewCare. We also want to hear about positive experiences, so don’t forget to give a compliment when one is due. Together, we can ensure layovers continue to be one of the best parts of flying!
