AFA Alaska + Hawaiian

Representing the Flight Attendants of Alaska + Hawaiian

Click here to report an issue to AFA
You are here: Home / Latest News / AFA News Now / Inflight Service Committee Meeting Recap – 3rd Quarter 2024

Inflight Service Committee Meeting Recap – 3rd Quarter 2024

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on September 17 to represent Flight Attendants’ interests related to catering and onboard service/sales.
  • The Committee met with management to discuss and receive updates on issues and problems faced by Flight Attendants onboard.
  • The Committee continues to work with management to address catering concerns and improve processes in the future. Please report catering issues through Block2Block and safety-related issues through ReportIt!

On Thursday, September 17, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX), and Andrew Malone (SAN). MEC Inflight Service Committee Chairperson Stephanie Garnett was also present.

The committee met with Inflight Experience Program Manager Matthew Coder, Principal Cabin Product and Experience Manager Chris Dela Rosa, Director of Food and Beverage Mita Padhi, Manager of Food and Beverage Planning and Programs David Rodriguez, Senior Food and Beverage Product Manager Jessica Johnston, Food and Beverage Systems Manger Andrea Lockett, Director of Catering Operations Andrew Moyer, Managing Director of Guest Products and Team Todd Traynor-Corey, Senior Product Manager of Guest Products Megan Low, Inflight Product & Experience Director David Scotland, and IT Vendor Christopher Pettigrew.

The next scheduled Inflight Service Committee meeting is Tuesday, November 12, 2024.

Topics of Discussion

The Committee discussed several topics during internal AFA-only conversations and when meeting with management. Some of the items included:

  • Flight Attendant door opening procedures for catering/fleet.
  • Planned packing changes for single catered flights.  
  • The impact on service due to unavailability of products and equipment.
  • Work continues with the goal to improve our coffee product ranging from the brewing pillow packs to the service carafes. 
  • How best to deliver improved products to our guests
  • The refresh of the 800 fleet, 24 aircraft are complete. Work continues on the 900ER fleet. Interior placarding reminders are scheduled to be completed by Q4 2024.
  • New service equipment was examined, including carafes and beer bins.
  • Service for ultra long-haul flights was discussed
  • Flight Attendant comments are very appreciated by catering; pictures and specific information about reported items helps the operation.
  • Management reported on upcoming Block2Block (B2B) updates, including Block2Block 3.0 which will be released in phases. The Committee previewed portions of the update.

What The Committee Is Working On

  1. Reviewing proposed new guest products with Food & Beverage. New beverage options are planned for early November. There are some very exciting products we will be serving our guests.
  2. Enhanced service opportunities.
  3. Continuously bringing concerns and comments from our flying partners to management.
  4. Increasing retail product availability, in particular in the Latin America markets.
  5. Striving to ensure service levels are appropriate for our ultra long-haul flights.
  6. Monitoring Block2Block updates as “early adopters” and making suggestions for new features.

We Want to Hear from You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt! Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

Comments

  1. PLEASE give a coffee carafe to First Class!!!!! I am using so many coffee bags in an effort to serve HOT COFFEE to our F/C guests….this is expensive and embarrassing. I have asked numerous times before and nothing has happened. This is a huge problem on the MAX.

  2. Thank you for your tireless union work on the service committee. I would like to suggest more durable coffee carafes as well as higher quality snacks to offer our guests. Thank you!

    • Karen, thanks for your feedback – I will pass it along to the Inflight Service Committee.

Behind the Scenes: What Goes Into Bringing Our MEC Town Halls to Life

Since launching our MEC Town Halls in March, we’ve focused on making these sessions a clear and effective way to connect with everyone. In June, we adjusted our approach to a more dynamic, interview-based, and conversational format to make these sessions even more engaging. But what does it take to move from an initial concept […]

Go In-Depth with Our AFA Membership Engagement Committee Chairperson

Building on the momentum of our Membership Engagement Committee introduction video and this week’s look at the committee’s history, we’re excited to introduce the next feature of our July Committee Focus Month. Today, we’re launching an in-depth interview that offers an inside look at the mission and people powering the Membership Engagement Committee. What You’ll […]

Register Now: Reserve Webinar – Thursday, August 6

This message is for pre-merger Alaska Flight Attendants As a follow-up to our June 23 save-the-date announcement, we’re excited to share full details and open registration for our August pre-merger Alaska Reserve Webinar! If you’ve ever wondered, “Can they do that?” when Crew Scheduling calls with a reserve assignment or schedule change—whether you’re a Reserve Flight […]

AFA Committee Focus Month: Membership Engagement

July marks our latest AFA Committee Focus Month, and we’re excited to spotlight our Membership Engagement Committee. In May, we kicked off this initiative by showcasing the exceptional work of our EAP/Professional Standards Committee—illustrating how our committees serve and support us every day. Our Membership Engagement Committee is here to make sure every Member feels genuinely […]

Joint Contract Negotiations Session 16 – July 2026

The JNC has been actively negotiating key sections of the contract, focusing on vacation, sick leave, and temporary duty assignments. A tentative agreement was reached on Section 37 (Temporary Duty Assignments), ensuring financial protections and fair treatment for Flight Attendants during temporary assignments. These ongoing discussions demonstrate a commitment to integrating the best benefits from both Alaska and Hawaiian CBAs for all members.

Recent Posts

News By Month

News By Category

AFA News Now Air Quality Air Safety, Health, & Security Committee (ASHSC) Alternative Dispute Resolution (ADR) AS/HA Merger AS/VX Merger Benefits Committee Committees Communications Committee Contract Contract 2014 Negotiations Blog Council 15 SAN Council 18 LAX (pmAS) Council 19 SEA (pmAS) Council 30 ANC Council 35 SFO Council 39 PDX Council 43 HNL Council 47 LAX/SEA (pmHA) EAP/Professional Standards Committee Extension 2021 Blog Featured Government Affairs Committee Grievance Committee Hotel Committee Human Rights & Equity Committee Industry News Inflight Service Committee Inflight Training Committee JNC Blog Joint Negotiating Committee (JNC) Latest News Local Councils Master Executive Council (MEC) Membership Engagement Committee Message from the MEC President Mobilization Committee Negotiations Pairing Construction Preferential Bidding System (PBS) Press Releases Reserve Committee Retirement Committee Scheduling Committee Uniform Committee

Want To Stay In The Loop?

Stay up-to-date on AFA Alaska + Hawaiian news and information by signing up for our email and text message updates. Click a button below to get started or update your preferences if you're already a subscriber.
Sign Up for Emails
Sign Up for Text Updates