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Adjoining Rooms: What You Need to Know

A message from your Hotel Committee

We all know that being assigned an adjoining room with a connecting door is a common occurrence at many hotels throughout our system.  But did you know that adjoining and connecting rooms are not supposed to be assigned to Flight Attendants unless the room next door is occupied by another Alaska crew member?  While this isn’t specifically part of our collective bargaining agreement, Alaska includes this language in every contract between the company and our crew hotels.

Don’t Hesitate to Speak Up

If you are assigned an adjoining room with a connecting door, we encourage you to ask the front desk staff for a different room.  Request to speak to the hotel manager on duty to help resolve the situation if necessary. If the hotel is full or unable to provide an alternate room, respectfully advise the hotel staff that you’ll be reporting the issue to Alaska management.

Take Action: Report Each and Every Situation

If you are assigned an adjoining and connecting room, even if you are able to switch rooms, please make note of the hotel, room number and date and file a CrewCare report on the situation.  CrewCare reports are automatically routed to Alaska management, API (Accommodations Plus International, the company’s hotel contractor), and your AFA Hotel Committee Members.  Representatives from API and management use the data from the reports to follow up on each situation with the corresponding hotel.

How to File a CrewCare Report
1. Log-in to the inflight website
2. Open the menu
3. Click “Hotel, Travel, & Station”
4. Click “Hotel Links”
5. Click “My Crew Care”
6. Open the menu
7. Click “Feedback”
8. Click “Provide Feedback”

Management has asked that we report these situations each and every time that they occur.  The more information that we are able to provide, the more effectively each hotel can be held accountable.

Have Questions?

Your Local Hotel Committee can help!  You can find contact information on your Local Council’s committee page or on the Hotel Committee page of the AFA Alaska website.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; MEC Hotel Committee Chairperson Laura Hinojosa and Vice Chairperson Jodi Snow

[AS] Layover Hotel and Transportation Reminders

This message is for pre-merger Alaska Flight Attendants

The busy summer travel season is nearly upon us and is anticipated to be one of the busiest travel seasons on record.  Along with the increase in travel comes the possibility of irregular operations and things going awry pertaining to layover hotels and transportation.  As a reminder, management has a responsibility to provide hotel accommodations and corresponding transportation to and from the hotel to Flight Attendants on a layover.  This information is contained in section 34 of the contract.

If you have a problem with your hotel or transportation, report it!

Management, in conjunction with their hotel vendor API, uses a website called My Crew Care to collect feedback from crew members on hotel and transportation issues. My Crew Care, can be accessed through the Flight Attendant Website from the main menu > Hotels > Hotel Links > My Crew Care.

In order to take action on issues with layover hotels and transportation, your AFA Hotel Committee needs to know when you have a problem.  Reports submitted through My Crew Care are automatically routed to your AFA Hotel Committee so they can track issues and trends in our layover locations.

Save A Shortcut to My Crew Care on Your IMD

You can save a shortcut to My Crew Care on your IMD so that you have easy access to report hotel or transportation concerns when you’re on the go.  The shortcut will appear just like any app icon on your IMD’s home screen.  When you tap the icon, you’ll be taken directly to the My Crew Care website.

To add My Crew Care as a shortcut on your IMD home screen:

  1. Tap on Alaska Inflight Website
  2. Tap on the hamburger menu
  3. Tap on Hotel & Station
  4. Expand Hotel Links and select My Crew Care
  5. Tap on the Share button at the bottom of the screen
  6. Tap on Add to Home Screen
  7. Change the name to “My Crew Care” and tap on Add
  8. Press and hold until the shortcut icon “wiggles” and move it to your desired home screen

Management has put together a version of this instructions with screenshots included for easy step-by-step reference.  You can access these instructions by clicking here (login required).

First Time Using My Crew Care System?

When you open the My Crew Care site for the first time, you’ll need to register with your alaskaair.com email address.  After registering, the system will send you a confirmation email.  From the confirmation email, click the link to confirm your registration.  Once you complete this registration process, you won’t need to do it again.  API has written a user guide for the My Crew Care system that you can access by clicking here.

Bed Bug Resources

Being aware of bed bugs and other in-room pests is important, especially going into summer.  If you encounter bugs in your hotel room, immediately report the situation to the hotel for resolution and file a report in My Crew Care.  We’ve put together some information about bed bugs, including how to inspect your room for bugs upon arrival and how to tell the difference between bed bugs and other bugs.  You can find these resources through the Hotel Committee page of the AFA Alaska website or by clicking here.

Your Local Hotel Committee Is Here to Help

Members of your Local Hotel Committee are here to assist you with addressing any layover hotel or transportation-related concerns.  You can find contact information on the Hotel Committee page of the AFA Alaska website.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green, Brice McGee, MEC Hotel Committee Chairperson Laura Hinojosa and MEC Hotel Committee Vice Chairperson Jodi Snow

Scheduling Committee Meeting Recap – December 2025

This message is for pre-merger Alaska Flight Attendants On Tuesday, December 16, our pre-merger Alaska AFA Scheduling Committee Chairpersons and Representatives met virtually to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Melinda Jorge (SEA), Melodie Anderes (PDX), […]

Reserve Committee Meeting Recap – 4th Quarter 2025

This message is for pre-merger Alaska Flight Attendants On Thursday, December 11, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Conner Gallager (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present […]

Inflight Service Committee Meeting Recap – 4th Quarter 2025

On Thursday, December 4, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work in representing our Flight Attendants and advocating for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX pmAS), and Andrew Malone (SAN). MEC […]

Joint Contract Negotiations Session 10 – December 2025

The Joint Negotiating Committee (JNC) met with management this week to continue bargaining sessions in Seattle, WA. Discussions focused on narrowing issues in Leaves of Absence, Association General, and reviewing vacation provisions as part of the joint contract process.

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