This message is for pre-merger Alaska Flight Attendants
The busy summer travel season is nearly upon us and is anticipated to be one of the busiest travel seasons on record. Along with the increase in travel comes the possibility of irregular operations and things going awry pertaining to layover hotels and transportation. As a reminder, management has a responsibility to provide hotel accommodations and corresponding transportation to and from the hotel to Flight Attendants on a layover. This information is contained in section 34 of the contract.
If you have a problem with your hotel or transportation, report it!
Management, in conjunction with their hotel vendor API, uses a website called My Crew Care to collect feedback from crew members on hotel and transportation issues. My Crew Care, can be accessed through the Flight Attendant Website from the main menu > Hotels > Hotel Links > My Crew Care.
In order to take action on issues with layover hotels and transportation, your AFA Hotel Committee needs to know when you have a problem. Reports submitted through My Crew Care are automatically routed to your AFA Hotel Committee so they can track issues and trends in our layover locations.
Save A Shortcut to My Crew Care on Your IMD
You can save a shortcut to My Crew Care on your IMD so that you have easy access to report hotel or transportation concerns when you’re on the go. The shortcut will appear just like any app icon on your IMD’s home screen. When you tap the icon, you’ll be taken directly to the My Crew Care website.
To add My Crew Care as a shortcut on your IMD home screen:
- Tap on Alaska Inflight Website
- Tap on the hamburger menu
- Tap on Hotel & Station
- Expand Hotel Links and select My Crew Care
- Tap on the Share button at the bottom of the screen
- Tap on Add to Home Screen
- Change the name to “My Crew Care” and tap on Add
- Press and hold until the shortcut icon “wiggles” and move it to your desired home screen
Management has put together a version of this instructions with screenshots included for easy step-by-step reference. You can access these instructions by clicking here (login required).
First Time Using My Crew Care System?
When you open the My Crew Care site for the first time, you’ll need to register with your alaskaair.com email address. After registering, the system will send you a confirmation email. From the confirmation email, click the link to confirm your registration. Once you complete this registration process, you won’t need to do it again. API has written a user guide for the My Crew Care system that you can access by clicking here.
Bed Bug Resources
Being aware of bed bugs and other in-room pests is important, especially going into summer. If you encounter bugs in your hotel room, immediately report the situation to the hotel for resolution and file a report in My Crew Care. We’ve put together some information about bed bugs, including how to inspect your room for bugs upon arrival and how to tell the difference between bed bugs and other bugs. You can find these resources through the Hotel Committee page of the AFA Alaska website or by clicking here.
Your Local Hotel Committee Is Here to Help
Members of your Local Hotel Committee are here to assist you with addressing any layover hotel or transportation-related concerns. You can find contact information on the Hotel Committee page of the AFA Alaska website.
In Solidarity,
Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green, Brice McGee, MEC Hotel Committee Chairperson Laura Hinojosa and MEC Hotel Committee Vice Chairperson Jodi Snow
