Who Do I Contact?
If you have feedback to provide regarding a catering issue on a particular flight, please write up your concern using the Report It! app on your IMD. Please provide as much information as possible including any photos if available.
For other assistance, contact any member of your Local Inflight Service Committee. You can find a list of Committee Members on your Local Council Committees page. For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.
Inflight Service Tidbits Items in bold are recently added First Class Don’t lose your serving tray again–when the door to the ice bucket compartment is open, there is a small space created above the door. This is a great place to stash one small serving tray. Use metal tongs to handle the aluminum cups when plating […]
The implementation of Premium Class service has led to several concerns from AFA members that the Master Executive Council (MEC) would like to address. Selling upgrades in-flight AFA has been in contact with the union representing the Customer Service Agents and Reservations Agents, the International Association of Machinists and Aerospace Workers (IAM), regarding the selling […]
If it is a catering safety related issue an ISR or ASAP should be filed. A catering feedback email that has SAFETY in the subject line will also help the issue to be immediately addressed. Use a regular email for catering errors addressed to email@example.com. Upper management groups do not need to be copied in—in some respects […]
Your Master Executive Council (MEC) conducted interviews this week for the position of MEC Inflight Service Committee Chairperson. We would like to thank the eight candidates who expressed a willingness to serve and interviewed for the position. After thorough consideration, the MEC has appointed Stephanie Garnett to the position. Stephanie is a Seattle-based flight attendant […]
The AFA Alaska Master Executive Council (MEC) would like to thank Blair Kimball for stepping up and serving as MEC Chairperson of the AFA Inflight Service Committee over the past several years. Under Blair’s leadership, the committee has expanded involvement and helped to advocate for Flight Attendants as management has introduced major service changes. Blair […]