AFA would like to bring to your attention management’s use of Alaska Listens passenger comments. Inflight management has deemed negative comments “red flags” and has a procedure to address them.
When a red flag comes to management’s attention an Inflight manager will determine its seriousness. If the red flag is deemed to be somewhat benign or general then a base supervisor will email the Flight Attendant and copy in the other base supervisors. The Flight Attendant can contact any supervisor and have the email/Alaska Listens comment read to them over the phone or read it in person. Depending on the number of red flags for the specific Flight Attendant, the supervisor will either shred the document after the conversation or let the Flight Attendant know that s/he will now have a record of discussion (ROD) in her or his file.
A ROD is not considered discipline, but it can lead to discipline if the Flight Attendant acquires more red flags. Management decided that if a Flight Attendant receives three benign/general comments in a six-month period then that Flight Attendant would be referred to their performance supervisor.
If an Alaska Listens comment is deemed serious then the Flight Attendant will likely be referred directly to her or his performance supervisor. Depending on the severity of the allegation, the Flight Attendant could be given a ROD, an oral or written warning, and in rare cases a suspension or termination.
If a Flight Attendant is contacted to speak with management, s/he should ask if the conversation could lead to discipline. If the answer is “yes” or “maybe” (or any other permutation of that sentiment such as “I don’t know”), s/he should request union representation. In all cases s/he should request a union representative prior to writing any statement.
Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Sandra Morrow, Stephen Couckuyt; and MEC Grievance Chairperson Jennifer Wise MacColl and Committee Member Stephanie Adams