This message is for pre-merger Alaska Flight Attendants
Our AFA Local Hotel Committee Chairpersons held two meetings recently. The first meeting occurred on Monday, May 12, when they had their monthly video call with management. The agenda included updates on current layover hotels and transportation providers and discussions about ongoing concerns.
The second meeting occurred on Wednesday, May 21, in PDX. This meeting was the API Quarterly Business Review (QBR) and involved a broader discussion with management, representatives from the crew accommodations management vendor API, and representatives from ALPA. Dori Marron (ANC), Kelly Hepworth (PDX), Hilary Streem (SFO), Chris Cardenas (LAX), Kanani Vallot (SAN), and MEC Hotel Committee Chairperson James Bozanich represented you at this meeting. AFA Hawaiian MEC Hotel Committee Chairperson Matt Michell was also present.
The Committee met with Senior Crew Hotels Support Specialist Nichole Turner, Crew Hotels Support Specialist LaFay Williams, Hawaiian Airlines Crew Hotel Support Specialist Tamotsu “Tomo” Hirai, Manager of Crew Hotels Diane Szubert, Director of Crew Planning Trisha Bennett, and Managing Director of Operations Staffing and Resource Management Brittany Audette from management.
The next scheduled Hotel Committee meeting is Monday, June 9.
Topics of Discussion
The committee reviewed several items during the meeting with management, most of which focused on hotel decisions and challenges in our layover markets. Some items discussed include:
- Transportation Time Adjustments: To fully abide by the CBA requirements for ground transportation for both AFA and ALPA, Crew Hotels has compiled and reviewed data in all of our layover cities to determine where changes need to be made. They will set different ground transportation times for time of day and day of week/holidays to ensure the crews are not arriving at the airport more than 15 minutes before report time (CBA §34.B.3). Nineteen of our layover cities will have these changes made starting June 1, and Crew Hotels will continue with this cadence every month until all cities have updated ground transportation times. Crew Hotels will also closely monitor the delays to ensure they have these times set correctly. The hotel hotline will be updated accordingly. Please ensure you are writing a CrewCare report when you have a van time discrepancy so that changes can be made if necessary.
- Internal Processes: Much of the meeting focused on internal processes for administering the ad hoc list, processes for pre-site visit work, process changes for site visit flow, a central hosting platform for all city-specific hotel information, and MyCrewCare updates. The Crew Hotel and API team are also growing due to the AS+HA merger. We discussed the roles and responsibilities of the new team members.
- MyCrewCare Enhancements: One exciting enhancement to the MyCrewCare app launching in Q3 is the “Track My Ride” link. This link connects to our ground transportation provider, DART, to give real-time GPS information regarding your van, similar to how Uber displays information about your ride. You will be able to see the van location and driver and van information. This will enhance the safety of your ride, so there is no mistaking which transportation is yours. DART provides 60% of our ground transportation needs network-wide, so this will be a significant enhancement for our crew members. API is also reaching out to Allied Transport and Desert Coach about incorporating their location services into the MyCrewCare app. Another app feature discussed was the “Are You Safe” communication tool that crews can use to let Crew Scheduling know they are safe if a safety or security event happens in a layover city. This has not yet been activated for Alaska crew.
- Relocations: Relocations will be necessary in PVR (due to renovations, July through October) and LIR (due to bridge asphalt resurfacing, time frame TBD). The Hotel Committee discussed options for these relocations. Crews will also experience temporary layovers in OKC from mid-July to mid-August, and a suitable hotel was discussed for these layovers. As a reminder, we cannot disclose hotel information on a public forum. Hotel changes will be communicated through an Informational Bulletin or the Hotel Hotline.
Important Information from the Hotel Committee
- When Something Isn’t Right: We cannot express the importance of filing a CrewCare report and, for more significant issues, an AFA Alaska Online Support Center ticket when something is not right. With a recent relocation in MCO, crews were involuntarily moved by the hotel (“walked”) from the relocated property to a non-contractually compliant property. This is a CBA violation, and the Grievance and Scheduling Committee will need an AFA Alaska Online Support Center ticket filed to aid them in bringing this forward for resolution. Other examples are ground transportation providers using one shuttle but stopping at multiple hotels, extended hotel wait times, etc. If you are ever in doubt about your situation, please contact your Local Hotel Committee for guidance on what reporting route to take.
- Transportation Safety: Crews should never be required to be transported in company-provided transportation when the shuttle cannot safely accommodate all crew members and luggage. We have seen reports of Suburbans/large SUVs being sent for a complement of six crew members, which requires luggage to be stored on laps or at the feet. This is not safe. We have also seen transportation scheduled for extended surface deadheads that is inadequate for crew comfort. If there is any doubt about your ride, please contact Crew Scheduling immediately and inform them of the problem so that alternate or additional transportation can be arranged.
What The Committee Is Working On
- Conducting Hotel Site Visits: The Hotel Committee conducts visits to hotels that are considered by management to ensure that the selected options provide the safest and most comfortable layover experience for Flight Attendants. Scheduled site visits include RSW (June), SEA (June), and FAT (July). We do not anticipate many site visits will be scheduled for the second half of 2025. Market reviews are triggered by factors such as contract expirations, crew complaints, and opportunities for cost savings. Depending on the outcome of these reviews, additional site visits may be arranged in those cities.
- Hotel Gainshare Program: MEC Hotel Committee Chairperson James Bozanich, MEC President Tim Green, and MEC Vice President Brice McGee met with Labor Relations led by Carmen William and Mike Link on May 12 for the first Hotel Gainshare investigatory meeting. Company subject matter experts (SMEs) Brittany Audette, Trisha Bennet, Diane Szubert, and Sara Cook also attended. The purpose of the meeting was to begin discussions on the program’s feasibility at Alaska. Hotel data was presented, and each side identified research items needed to further the conversation. The group will meet again on June 12 to review these items and discuss the next steps.
We Want to Hear From You!
Don’t let any unacceptable experience with a layover hotel or ground transportation provider go unnoticed! Please report the issue via CrewCare so that it can be addressed. CrewCare is the only official way to report issues, as the Hotel Committee does not monitor social media channels.
Each CrewCare submission is forwarded to your AFA Hotel Committee, Crew Hotels (Alaska management), API and the hotel or ground transportation provider. This ensures quick action can be taken to correct the issue or fix it for the next crewmember. It also allows us to monitor hotel and transportation trends. You can quickly file a CrewCare report using the web app on your IMD home screen or by clicking here.
Do you have any other feedback you would like to share with the committee or any specific items you want us to bring up with management? Please let us know! The Local Hotel Committee is here to represent you and ensure management hears your voice. You can find our contact information on the Hotel Committee page of the AFA Alaska website.
