Your Master Executive Council (MEC) is aware that the vacation trading system malfunctioned for approximately 25 minutes just as vacation trading opened for Seattle around 2 PM PT. Just like with the recent Crew Access malfunction, this all went down despite a whole crew of IT personnel monitoring the vacation trading system. Access was restored immediately following the outage, but the root cause is still not known as of this writing. We will continue to monitor and report issues to management for resolution.
A dedicated AFA representative was monitoring the system with IT throughout the entire day from 8 AM to 5 PM PT. Once there was a known issue, our AFA rep was immediately briefed and worked alongside those with first-hand knowledge of the system to find a quick resolution. Despite those efforts, the MEC is once again extremely disappointed in the results—just like you are.
We want a vacation trading system (and a trip trading system and a payroll system) that meets the needs of our Flight Attendants. Anything less is unacceptable. The MEC has heard you loud and clear: You don’t want apologies. You want results. And you demand systems that meet our contractual requirements.
AFA leadership has and will continue to communicate to management the universal frustration our members feel about the various Company IT systems—and the expectation is that management should stop talking about it, and FIX it!!
Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee; and MEC Scheduling Committee Chairperson Jake Jones