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Association of Flight Attendants-CWA Alaska Airlines Master Executive Council

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AFA Update – April 20, 2020

In This Edition

  • Flight Attendant Addiction Support (FAAS) Program
  • Cornerstone App Replacement
  • Vacation While on a Staffing Adjustment Leave of Absence
  • AFA EAP Support Services – Week of April 20
  • Union Plus – Bachelor’s Degree Completion Program

Flight Attendant Addiction Support (FAAS) Program

Employee Assistance Program (EAP)/Professional Standards Committee

The Flight Attendant Addiction Support Program (FAAS) is a program that allows Flight Attendants who deal with substance use problems and dependency the ability to obtain appropriate treatment without the threat of automatic termination.  The program is several years in the making and has been a joint effort between AFA Alaska EAP, AFA International EAP, and Alaska Airlines management.  The FAAS Program became available for use as of March 1, 2020 and is available to all non-probationary Flight Attendants. 

Under the FAAS Program, there are three pathways for seeking support and treatment:

  1. Proactive Self-Referral
  2. Proactive Self-Disclosure/Reactive Self-Referral
  3. Violation of DOT regulations or Company Drug and Alcohol policy

More information about these pathways, conditions for participation, effect on employment status, options for payment of treatment, and recovery support can be found in the FAAS Program Manual.  You can access the manual on the Inflight website under Administration > FA Addiction Support Program > FAAS Program Manual or on the IMD in GoodReader > ASFASupplemental > FAAS Program.

Note: The MEC would like to thank MEC EAP Committee Chairperson Elizabeth Dillon, Vice Chairperson Jeanne McCleave, and SAN LEC Vice President/EAP Committee Chairperson Melanie Buker for their enduring efforts in seeing this program through to realization. 

Questions?

If you have any questions about the FAAS Program, please contact your Local EAP Committee.

Cornerstone App Replacement

Inflight Training Committee

On March 30, management announced that the Cornerstone app would be replaced with the new Cornerstone Learn app.  The replacement of the Cornerstone app is a welcome announcement given the ongoing technical issues and challenges that the app has presented to our Flight Attendants.  Management has indicated that the new Cornerstone Learn app has greater reliability than the legacy Cornerstone app and should be easier for Flight Attendants to use.  Though AFA representatives have had the opportunity to briefly test the new app, there were several technical issues identified and we are skeptical that the new platform will resolve all of the outstanding issues that Flight Attendants experienced with the old app.

Sync Your Training Before April 30

In bulletin #2020-0024 (AAG sign-on required), published on March 30, management provided notification that the legacy Cornerstone app will no longer be supported after April 30.  If you have started or completed any training using the download feature in the legacy Cornerstone app, you must ensure that you sync the Cornerstone app on your IMD so that your progress is transferred to the new Cornerstone Learn platform.  You can find more information about how to sync in the bulletin under the “New Mobile Learning App” heading.

Questions?

If you have questions about the new Cornerstone Learn app or how to ensure that your training is synced in preparation for the transition, please contact Inflight Training management directly at inflight.training@alaskaair.com.

Vacation While on a Staffing Adjustment Leave of Absence

Master Executive Council (MEC)

If you’re taking an upcoming staffing leave of absence and have vacation days that are scheduled during your leave, those vacation days will be removed from your roster and replaced with the coding for your leave of absence.  The MEC would like to ensure that you are aware of the options that you have to either move or be paid out for your vacation days, which are as follows:

  • Trade Your Days With Vacation Open Time.  Identify available days in vacation open time and email F/A Crew Pay (fa.crewpay@alaskaair.com) to let them know the days that you’d like to trade into.  F/A Crew Pay will process the change.  Vacation open time can be viewed on the Inflight website under Schedule & Bidding > Vacation Trading > Vacation Open Time.  The calendar will display the number of open slots on each day for your base.
  • Request That Your Vacation Be Paid Out Now.  If you would like your vacation to be paid out now, complete and submit a Vacation Payout Form.  The form is located on the Inflight website under Administration > Pay & Benefits > Vacation Payout Form.  As long as the form is submitted 7 or more days prior to pay day, your vacation will be paid out on your next available check.
  • Do Nothing and Be Paid Out Later. If you do not trade your vacation days or request that they be paid out now, they will be paid out automatically on February 5, 2021.

Questions?

If you have questions about any of the above options or need assistance, please contact your LEC Officers.

AFA EAP Support Services – Week of April 20

Employee Assistance Program (EAP)/Professional Standards Committee

AFA EAP has put together several resources to help Flight Attendants manage their personal mental health and wellness during the COVID-19 outbreak.  All services are available in either a telephone or online format.  For a complete list of support services being offered, schedules for the week of April 20, and access information, please click here.

Questions?

If you have any questions about available EAP support services, please contact your Local EAP Committee.

Union Plus – Bachelor’s Degree Completion Program

AFA International

Because of the current economic and health uncertainty facing many union members, students who enroll in the Union Plus Bachelor’s Degree Completion Program, in partnership with Central State University, in the summer 2020 term will complete their entire degree for free.

There will be no out-of-pocket cost for tuition, fees, or e-books until graduation, not just the summer term. Students may enroll part-time, but continuous enrollment is required.  Students must complete the FAFSA and the financial aid process.

Summer classes begin May 18, 2020.

Unemployed, furloughed or laid off union members and their extended families are still eligible to enroll in the Bachelor’s Degree Completion Program.

Questions?

You can learn more by calling 888-897-9671 or get started online at https://bachelorsdegree.unionplus.org.

Yet Another System Malfunction (This Time Vacation Trading)

Your Master Executive Council (MEC) is aware that the vacation trading system malfunctioned for approximately 25 minutes just as vacation trading opened for Seattle around 2 PM PT. Just like with the recent Crew Access malfunction, this all went down despite a whole crew of IT personnel monitoring the vacation trading system. Access was restored immediately following the outage, but the root cause is still not known as of this writing. We will continue to monitor and report issues to management for resolution.

A dedicated AFA representative was monitoring the system with IT throughout the entire day from 8 AM to 5 PM PT. Once there was a known issue, our AFA rep was immediately briefed and worked alongside those with first-hand knowledge of the system to find a quick resolution. Despite those efforts, the MEC is once again extremely disappointed in the results—just like you are. 

We want a vacation trading system (and a trip trading system and a payroll system) that meets the needs of our Flight Attendants. Anything less is unacceptable. The MEC has heard you loud and clear: You don’t want apologies. You want results. And you demand systems that meet our contractual requirements. 

AFA leadership has and will continue to communicate to management the universal frustration our members feel about the various Company IT systems—and the expectation is that management should stop talking about it, and FIX it!!

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee; and MEC Scheduling Committee Chairperson Jake Jones

[AS] Vacation Open Time Trading Will Now Open Tonight

This message is for pre-merger Alaska Flight Attendants

After working to create a technical fix for the vacation trading system, management has advised us that they will be opening vacation open time trading tonight, Thursday, October 26.  Each base will open in hourly increments as shown below.

SAN 7 PM
PDX 8 PM
ANC 9 PM Pacific (8 PM ANC local time)
LAX 10 PM
SEA 11 PM

Further Conversation with Management to Be Had

Your AFA leadership is extremely disappointed and frustrated with the IT failure surrounding the delay in the start vacation open time trading. This is yet another occurrence in a long list of IT-related issues that continue to plague various company-related systems and negatively impact Flight Attendant quality of life.  We plan to have further discussion with management regarding this situation soon and will provide an update after that conversation has taken place.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Vacation Open Time Update – Saturday, November 5, 2016

Vacation Open Time trading re-opened on Wednesday, November 2nd and went reasonably well despite several unresolved glitches affecting some Flight Attendants who transferred bases in the past couple years. The Master Executive Council (MEC) sincerely thanks Inflight Crew Administration and the Info & Technology (IT) department—and AFA MEC Scheduling Chair Jake Jones—for making it work on that day.

That being said, the MEC recognizes that all these efforts after the fact neither make up for TFP lost due to wasted schedule adjustments, nor for restoring open vacation days, nor for lost opportunity for those who could not adjust their schedules to be available for trading on November 2nd.

At the request of your AFA leadership, MEC President Jeff Peterson sent the following email to Alaska Airlines Vice President of Inflight Services Andy Schneider:

Andy~

Due to the issues with Vacation Open Time trading in combination with all the other IT-related implementation challenges affecting flight attendants over the past couple years, AFA members and leadership are beyond frustrated. We strongly believe it is time for management to step up and address these frustrations in a much more concrete way than simply offering yet another apology.

Consequently, the Master Executive Council calls upon management to compensate every flight attendant with 4.0 TFP in recognition of these many inconveniences.

Sincerely,

Jeffrey Peterson

President, Alaska Airlines Master Executive Council | Association of Flight Attendants-CWA, AFL-CIO

Andy’s response:

Jeff and the MEC,

Your frustrations are fully justified in this situation. I know that you get inundated with calls when things like this go wrong. I am sure you have heard from FAs who took time off with the goal of trading for prime vacation days that have been inconvenienced.  And I know that the bidding date change was an inconvenience too.  I have fielded many questions and I share the frustrations. The difference is that your members look to you to hold us accountable for our errors.

Your first response has always been to work with us to address and solve the immediate issues.  I am grateful for your willingness to partner with us to find solutions and to help us troubleshoot and fix programming glitches and other errors. You know our systems much better than I do and your input is invaluable.  I know Jake was helping the programmers in the middle of the night last night so that things would run better today.  Thank you, Jake.

We honored any trade that went through on Monday and opened the trading today with the same number of slots that we had when we opened Monday. I had hoped that we could determine who was trying to bid on Monday to see if we could work schedules to get them time off for bidding today. Unfortunately there was no way to know who they were.

While I understand the goal of the “make whole” request, I can’t justify it.  As we work to update our technology and provide better tools for our Flight Attendants, we will inevitably have problems.  I have requested a detailed plan from our IT team to outline the steps they are taking to ensure issues are minimized and I will gladly share that with you and take your input.  No one needs the headaches that these errors cause and I know that [the IT department leaders] are committed to fix their processes.

Jeff, let’s discuss more at our tie in tomorrow.

Although the issue was discussed further at their standing tie-in meeting, nothing substantive came from that conversation.

Are you as frustrated as the MEC is with this response? Feel free to contact Andy directly and respectfully share your perspective. If you are sending an email, make sure to copy in your AFA Local Executive Council (LEC) leadership (e.g. anc@afaalaska.org, sea@afaalaska.org, pdx@afaalaska.org, lax@afaalaska.org or san@afaalaska.org).

Very disappointing!

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee

Vacation Open Time Update – Monday, October 31, 2016

Members of your Master Executive Council (MEC) and Alaska Airlines management met earlier today to review the problems with Vacation Open Time trading and to address Flight Attendants’ frustrations and concerns with the system.

After several hours of troubleshooting with the IT department, the parties have agreed to re-open Vacation Open Time trading beginning Wednesday, November 2nd at the same published times for each domicile:

  • SAN – 9am PDT
  • PDX – 10am PDT
  • ANC – 11am PDT (10am local)
  • LAX – 12pm PDT
  • SEA – 2pm PDT

You will be able to log into the vacation trading site beginning at 12:01am on November 2nd to view open vacation days and to split/merge vacation slots in preparation for Vacation Open Time trading opening. Actual trades will not be processed until the published opening time.

Management has agreed to honor all successful Vacation Open Time trades that occurred on Friday prior to pulling down the system. At AFA’s request, management will also restore Vacation Open Time availability to the same levels they were prior to the Friday start. If you are planning to trade into or out of the first five days of January, management will still allow those days to be traded for at least 24 hours before restricting the days in order to accommodate PBS bids.

However, the MEC continues to recognize these accommodations do not make up for TFP lost due to wasted schedule adjustments, for restoring open vacation days nor for lost opportunity for those who cannot adjust their schedules to be available for trading on November 2nd. We will be connecting with management tomorrow to further address these unresolved issues.

The MEC will provide another update after that meeting.

In Solidarity,

Your MEC—Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee

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