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Association of Flight Attendants-CWA Alaska Airlines Master Executive Council

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[L-AS] Open Time Grievance

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This message is for pre-merger Alaska Airlines Flight Attendants

On May 17, AFA filed grievance #36-99-2-130-18, requesting that Alaska Airlines management investigate the circumstances regarding the Company’s alleged violation of Section 12.C.3 “Trading Procedures”.  The grievance contends that the Company’s Jeppesen Crew Access (JCA) Open Time Trading System failed to synchronize time across the system, resulting in some users being able to complete their tasks while others are temporarily blocked from trades, pick-ups and/or drops.

After investigating the concern, management provided the following email response:

Jeppesen found two issues that need to be resolved.  The first issue has to do with the worker processes that handle the request and what it thinks is the current time, which is stored in a variable Jeppesen refers to as “NOW”.  Each worker process has its own NOW variable and if a worker process has been idle, its NOW variable gets out of date and when the first request comes in, for example when Open Time trading begins, it still believes the Trade window is still closed because NOW lags behind the system time.    The second issue is the Transaction Report timestamp is the time it logs the transaction is logged and not the NOW time.

Jeppesen has proposed the following solutions to address these two issues. The first is the worker processes will ensure the NOW variable is updated with the latest system time, rounded down to the minute (Note:  The NOW time granularity is at the minute level), so if a worker process has been idle, it will have the current system time.   The second change is to add the system time used in the processing of the request to the message so the FA and the transaction log knows what the system time is.  For example “Trip window has not yet opened for 24198” will be changed to something like “Time HH:MM, trip window has not yet opened for 24198”.  Jeppesen and AS believes these changes will resolve the issue.

Jeppesen will be providing an update in the next week concerning the interim solution.  We are expecting Alaska Airlines management to sustain the grievance and work with us on improving your Open Time processing.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; and MEC Scheduling Committee Chairperson Jake Jones

[L-AS] JCTE Contractual 48/7 and Out of Base Waivers

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This message is for pre-merger Alaska Airlines Flight Attendants

AFA was advised that JCTE will be receiving an update on the evening of May 8, 2018, that will include the contractual 48/7 waiver (Section 8.L) and out of base warnings that previously existed in eMaestro.  It is important to remember when picking up or trading, you may be required to waive or accept provisions.  If you waive a provision when processing a direct trade, you will also be waiving the contractual protections for the Flight Attendant receiving the trip.   Prior to processing a trade, it is important that you discuss any contractual waivers with the Flight Attendant who will be receiving the trip and determine whether s/he agrees to any contractual waivers.  If you choose to accept the waivers when processing a trade, this acceptance will be noted in the system and pay protection and/or rest requirements may not apply.  Refer to Section 8.N of the CBA for waiver of contractual rest.

If you have any questions about JCTE contractual waivers, please contact your Local Scheduling Committee.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; and MEC Scheduling Committee Chairperson Jake Jones

April Bid Re-Award and Trading Timeline

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This message is for pre-merger Alaska Airlines Flight Attendants

On Monday, March 12, management advised AFA that a programming error was discovered with the new user interface of NavBlue PBS.  The error, related to the programming of the “Duty On” preference in the new user interface, resulted in trips being awarded incorrectly to Flight Attendants despite bid preferences that were submitted properly.  As a result of the programming error, NavBlue was immediately contacted by management and the necessary programming was corrected.

NavBlue made necessary corrections to the PBS programming which were completed earlier today.  Management subsequently worked to re-award bids with the NavBlue programming having been corrected.   Bid awards will be posted at 5 PM Pacific time today and F/A-to-F/A and Open Time trading will begin as originally scheduled.

Bidding and Trading Timeline

All times based on Pacific time

Bid Re-Awards Posted Tuesday, March 13 @ 17:00
Bid Protest Begins Tuesday, March 13 @ 17:00
Bid Protest Final Wednesday, March 14 @ 17:00
F/A-to-F/A Trading Begins Thursday, March 15*
Open Time Trading Begins Friday, March 16*

*Please note that there is no change to the F/A-to-F/A and Open Time trading timeline.

It is AFA’s positon that management has an obligation to ensure Flight Attendant bidding and scheduling systems are fully functional and free of programming errors.  AFA will be meeting with management to review the programming error with NavBlue PBS and discuss the future plans for roll out of the system.

If you have any questions about the bid re-award or trading timeline, please contact your LEC Officers.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

[pmAS] Trading Recurrent Training To Early Or Grace Months

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This message is for pre-merger Alaska Airlines Flight Attendants

Recently, AFA worked with management to clarify the ability of Flight Attendants to trade Recurrent Training (RT) into the month before or after your RT base month.   The result of this agreement is the Trading Recurrent Training to Early or Grace Months letter of agreement (LOA).  You can view the LOA by clicking here.

This LOA solidifies the ability of a Flight Attendant to trade RT with another Flight Attendant or with RT classes in OT into the month before your base month (Early month), base month, or month after your base month (Grace month).  JCTE will eventually be programmed to process these trades but until the programming is done, Flight Attendants should contact Crew Scheduling to process trades into Early or Grace months.

Please note that if you trade into your Grace month and are subsequently unable to attend RT during your Grace month and become no longer current, you will receive no pay protection or credit for any trips or scheduling obligations that have to be dropped because you are no longer current.

If you have received attendance points as a result of recurrent training trades since this LOA was agreed to and signed (02/08/2018), please contact your LEC Officers for assistance in contacting your performance supervisor.  If you have any other questions about this LOA, your LEC Officers are also available to assist you.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

[AS] Jeppesen Crew Access Update

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This message is for pre-merger Alaska Flight Attendants

This evening at 10 PM, the largest update for Crew Access to date will be installed.  The update, which should take approximately 40 minutes, includes a combination of fixes and new items.  Included are approximately 30+ fixes will directly affect our workgroup.

The most anticipated and long awaited installation is the ability for Reserves to Advertise and Trade in Crew Access. Reserves will no longer have to use the “Reserve Trading Board” after this evening.  Attached to this communication is a PDF which gives instructions on how to Advertise, Grab, Trade, Shift, and Split Reserve blocks and days.

Below is the list of the fixes and enhancements that are included in this evenings update.

  1. Will no longer see Pilot flying preferences when logging into Crew Access.
  2. Lineholder will no longer be able to self-assign trip longer than the reserve block picked up.
  3. Lock on last 5 days of month functional
  4. Hotel reservations no longer lost on call-out
  5. Server clocks are now synced
  6. FA now able to advertise SIP departing more than three hours out
  7. Quick Trip Report – TFP now showing and Times displayed
  8. Premium trips on Published Roster will now show 1.5, 2.0, 2.5 etc.
  9. Hotel information no longer lost on SIPs
  10. “Ignore” button added to Notification window in Crew Access
  11. Days will now show as limited at 10am day prior once self-assigning starts
  12. Sipped trips that do not report on same day as original trip will now show correct day and trip number
  13. Addition of vertical delineation between calendar days
  14. HomeBase filter will no longer show all bases
  15. LAX no longer listed as Co-Terminal on LTFA
  16. Charter rest rules being applied correctly
  17. Notifications that were acknowledged but still popping up will go away
  18. “HTTP method POST not supported” message resolved
  19. Issue of check in time same as departure resolved
  20. Limiting FAs to single session. If logged in twice, you will have some functionally in the first session but will NOT be able to process transactions.
  21. “Enter” key no longer functional when trying to complete consecutive trades

Reserve Specific Changes

  1. Ability to Grab, Trade, Split Reserve days now functional
    • Ability to Direct Trade multiple reserve blocks with another FA
    • Ability to Advertise end of month and/or beginning of next month’s reserve blocks individually.
    • Reserve FAs able to give away their FAS to another FA with the same reserve block and classification
    • Able to direct trade multiple reserve blocks
    • Able to grab multiple reserve blocks
  2. LTFA will recognize start time based on release time of previous trip. 11.5 hours and 9 hours if waived rest.
    • New FAs will now show on LTFA Report
  3. Standalone airport standbys will receive 5.0 TFP
  4. Reserves that self-assign Premium trips will no longer see “1.5, 2.0, 2.5” in Roster or “Premium” in Published Roster

After this installation, we will be receiving regular updates from Jeppesen every six weeks. We still have a laundry list of items and we have been working hard with Alaska Airlines management as well as Jeppesen management to resolve these issues quickly. We appreciate your patience and we will continue to advocate for Flight Attendants and use all resources available to ensure timely fixes.

If you have any questions about this update to Crew Access, please contact your Local Scheduling Committee.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green, Brice McGee and MEC Scheduling Committee Chairperson Zac Weeks

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AFA Update – October 18, 2019

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