Employee Assistance Program (EAP)
Everyone experiences personal or work related problems from time to time. Sometimes our own resources or support systems just aren’t enough. We could all benefit from assistance from another source, one that you can trust and rely on for help.
Problems your EAP can help you with:
· Relationship issues
· Family concerns
· Emotional well-being
· Physical health concerns
· Stress
· Chemical dependency
· Other addictions
· Financial difficulties
· Legal matters
To do this, your EAP representative can help you with:
· Defusing the situation
· Thinking through the conflict or concern
· Exploring the outcome you seek
· Identifying who and how to best approach the issue
· Addressing the problem through another work group’s professional standards committee
Professional Standards– Problems can occur amongst coworkers. However, there is an alternative to making a report to management if you have a conflict with, or concern about, a flying partner.
Whenever you are involved in a professional standards matter, you are encouraged to address the issue in a reasonable and timely manner. If a resolution is not possible, your EAP Committee is an available resource to you. If you receive a call from Professional Standards, please know we are there to help and provide assistance to both parties involved in an objective and confidential manner.
Every concern brought to EAP/Professional Standards is addressed.
Our Local Work In Seattle- In Seattle, we are a group of trained Flight Attendants who assist our work group confidentially each and every day with difficult situations both personally and professionally. It is of utmost importance we remain confidential throughout our processes. If a Flight Attendant contacts Professional Standards about a concern with a flying partner, we will address the concern in a timely manner. It is important to understand that due to confidentiality laws, EAP/Professional Standards cannot give personal information or feedback to either party in regards to the matter. If both parties agree, EAP is always willing to bring parties together to discuss a concern for a positive outcome. EAP does not have authority to discipline another Flight Attendant. Lastly, to protect all parties involved, EAP does not keep documentation of casework.
Is EAP confidential?
Yes! EAP/Professional Standards is completely confidential and held under very strict guidelines set forth by the HIPAA Laws. Your local EAP/Professional Standards Team works under a license and must uphold all guidelines at all times.
Does EAP wait for three calls before addressing a concern?
No. EAP will address each and every complaint or concern in a timely manner. Our goal is to help all parties as soon as possible.
What should I do if EAP/Professional Standards calls me?
Answer! EAP is here to help you in an objective and confidential manner. Our goal is to address concerns and assist with all resources available to help Flight Attendants come to a resolution to the matter, concern or challenge. Remember, our calls are help completely confidential. We are a safe and reliable resource for you and are here to serve you.
Does Alaska Airlines encourage Flight Attendants to use EAP?
Yes! Alaska Airlines encourages our work each and every day by providing communication and encouragement in helping our work group. They understand the importance of EAP as a resource for employees to receive the assistance and guidance needed. This support is given to us without direct knowledge of our casework by understanding confidentiality is our responsibility.
What if I have concerns about EAP and their processes?
EAP has an open line of communication at all times. Please contact us with your concerns. We will address your concerns immediately. You can contact, LEC Chair, Lisa Haugen, or MEC Chairs, Jeanne McCleave or Elizabeth Dillion, at 949.470.0493.
SEA Employee Assistance/Professional Standards Committee:
