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        You are here: Home / Archives for 2017

        Inflight Service Tidbits – August 2017

        August 30, 2017 07:17

        Inflight Service Tidbits

        Items in bold are recently added

        First Class

        1. Don’t lose your serving tray again–when the door to the ice bucket compartment is open, there is a small space created above the door. This is a great place to stash one small serving tray.
        2. Use metal tongs to handle the aluminum cups when plating food—saves you from burns from handling the hot cups.
        3. Dirty scoops need to be placed in the used food cart so they go back to the galley for cleaning
        4. The extra silverware bag is for multiple flights. When you are picking up the first course (fruit or salad) don’t forget to ask the passengers to keep their knives and forks for the entrée.
        5. After giving the pilots their water bottles move your red wine from your beverage cart dry drawer into the pilot water drawer.
        6. Make sure the pilots get their water from 1-10.
        7. Let your D know where the hot towels are prior to 10K so they can locate them quickly.
        8. Used linens may be placed in used oven or bread bags—they do not need to be separated by color. Please do not use recycle bags for used linens.  A handy trick for linens is also to tie two linens together, place all used linens in the center and then tie to the remaining ends together—all linens contained and no plastic bags.
        9. If you are unsure how to pronounce something you are going to be serving Wikipedia is your friend.
        10. In FC scrape and stack your FC items. Dump liquids/trash from your FC glasses and leave galleys clean—don’t forget to use just half of the FC glassware on RON or double catered flights (Trans-con flights are an exception because they are fully re-stocked.
        11. After landing and the seatbelt sign goes off, remove the garbage and recycle bags from the carts when the cart will not be removed from the aircraft during catering or if there is just a catering trash and water service. Trash and recycle out of the carts? Time to seal the carts—don’t forget the liquor cart, too. 

        Premium Class

        1. Keep the PC boxes in the PC section PLEASE
        2. If you have no PC section but lots of PC boxes, put those beverage cart drawers that are full of PC boxes in the IFE cart to make room for new top drawers in your beverage cart. At the end of the flight it is easy to just slip the drawers back in the beverage cart so they can go back to the kitchen

        RON (Remain Overnight) Aircraft

        1. RON flights need to have all open juices disposed of.  If they are empty flatten the cartons and put them in the recycle.  If the juice cartons are partially full drain them and recycle or put the lids on and put them in the trash.
        2. RON flights – Please leave one empty oven rack in the oven but remove everything else!
        3. No morning smelly surprises wanted—please remove the trash from all of the carts after landing and the seat belt sign has been turned off. Trash and recycle removed time to seal the carts too.

        Recycling, Trash, and Conservation

        1. Only use a plastic cup for tea fixings…please do not use plastic cups for putting coffee condiments (cream/sugar/equal) for the customer. Use a napkin and put coffee condiments on the napkin and hand to customer.
        2. Do you know where to put your coffee ground compost bag…try and put them in your “used” food cart.
        3. Chocolate bars go back in the beverage carts at the end of your segment.
        4. Partial cans of soda do NOT need to emptied out. They will still be recycled
        5. If your juice box is empty or contains less than a cupful, please dispose of the box. If you don’t have time to drain it put the lid on and place it in a drawer in a trash cart.  Don’t leave it for the next crew to deal with.  If the juice box on the downline leg is swollen please do not use it.
        6. Juice and soda should NOT be emptied in the drain in front of the coffee makers. The cans will be recycled if they are in the drawers and open.  Put the lids on the open juice and place them in a drawer in the bottom of a trash cart.
        7. Make sure that you are stacking cups and fruit & cheese platters for recycling to maximize space.
        8. On the Trans-con/HI/MX/Long-hauls Services: Move picnic packs/cheese platters to the other food or supply cart to create more garbage space.  You have now have separated your remaining food from future garbage and recycle.  You have also created a trash cart by completely emptying one cart.
        9. Remove the tins or skillets from the ovens after service—the oven racks can be interlocked in the ovens providing more trash space in the carts.
        10. Keep that gray bag from slipping off the cart door w/o hanging it by a soda can—pull the handle up and tie a knot in it and put this on the inside of the door of the cart. This will keep the bag from slipping off.
        11. Main cabin trash cart—Have your normal setup on top of the cart. Leave the door open and put a drawer on the inside with a bag hanging from the drawer.  Use a pokie to affix the gray bag.  You now have room for large passenger trash bags, pizza boxes and items too large for the top of the cart.
        12. Coffee compost bags—Hang it! Tie a knot in the corner of the coffee compost bag corner and slip the knot behind the galley trash door making sure the galley trash door is securely closed.  The knot keeps the bag from slipping out from the door and the coffee packs are not out of the way. 
        13. Help corral the loose crayon boxes—if you have a spare zip lock bag reuse it and place the crayon boxes in the bag. 

        Pay It Forward

        1. Carts that are not designated for your flight should remain sealed. Paying it forward doesn’t mean to open another crew’s cart and set it up.  Paying it forward means to restock (sugar/tea caddies) and put other items back where they came from.
        2. If you are leg 1 of a double catered flight make sure you remove items from the ovens for the next crew or leg 2.
        3. When flying a Trans-con/Hawaii if you have room in your used aisle cart put some water bottles in the drawers prior to landing—this will give the crew extra water for their flight home.
        4. On the Trans-cons where you will be restocked with soda if you have extra fresh soda drawers at the end of the first segment, load them in your used aisle carts—this gives the second crew a few extra supplies from your used aisle cart.
        5. Find an appropriate place for trays—on the second leg put them in the used cart, put them in the ice cart, put them in the picnic pack cart but don’t leave them so they fall on someone’s head
        6. Dirty scoops need to be placed in the used food cart so they go back to the galley for cleaning
        7. After landing and the seatbelt sign goes off, remove the garbage and recycle bags from the carts when the cart will not be removed from the aircraft during catering or if there is just a catering trash and water service. Trash and recycle out of the carts? Time to seal the carts—the aisle carts and the shelf stable BYOB cart, too.
        8. Restock the sugar/tea caddies for the next crew just the way you would like them stocked for you. The middle upper galley 4 skinny compartment is a great place to stow the re-stocked caddies.  If you are on an aircraft that does not have this space use the AC L little corner cubby.

        Hot Water Carafes

        1. There is an arrow on the lid of the hot water carafe.  This needs to be pointed to the spout to have an opening for the hot water to pour out.  If you cannot see the arrow you can feel it as a small bump on the edge of the lid.
        2. When you are finished using the hot water carafe screw lid on loosely. If screwed on tightly the change in cabin pressurization can make it very difficult to remove the lid
        3. If you have a clean coffee pot, fill it with hot water and leave it on the hot plate prior to service. It is a QUICK refill for your carafe.

        Ovens

        1. Do not cook a customer’s personal food per FAM, Section 8.100 pg. 6 (Oven Components and Supplies)
        2. On the 900ER or any oven please don’t draw on the face of the oven dial.
        3. Turn off the ovens prior to arrival—hot oven racks are a safety hazard for catering.
        4. Do not start heating meals until after take-off

        Coffee Makers and Hotplates

        1. If you have trouble removing coffee from the coffee drawer as the coffee pouches have inflated—Remove a couple of pouches of coffee from the drawer prior to cabin pressurization. Suggested spots for these coffee pouches–MC—creamer drawer, FC – in the galley bar compartment.
        2. Turn off the coffee “hotplates” and make sure they are cool so that you can wipe them to remove the “old” spilled coffee.
        3. Winter time…Put a little water in the coffee pots and turn the coffee makers and hotplates on when you get on the plane. This will help you serve hot coffee even on a very cold morning.

        Inflight Entertainment Tablets

        1. IFE players need to be cleaned prior to all arrivals in ANC
        2. Every IFE Player on a downline flight should be handed out with a charging cord. This includes those players that do not appear to have been used.

        Service

        1. Remember that the service starts shortly after 10K (depending on weather) and not at cruise attitude.
        2. Do you know how many carts you do and when you get re-stocked? Check out the IMD in GoodReader/ASA Supplement/Service Guide…to find out your re-stocking you go to GoodReader/ASA Supplement/ Onboard Experience/Cater-Restocking Schedule.
        3. When doing a water service place an upside down coffee cup on the bottom…it gives stability to your stack of plastic cups.
        4. C FA….”Take Two Rows and Turn”. When the C FA is directly on the food cart…. assist the B FA by taking 2 rows and selling food.
        5. NO personal cups, thermos etc. can be filled or refilled. If passengers want extra pour 2 cups of the beverage.
        6. After the beverage cart is in place with the D Flight Attendant at row 6, if you are the C please turn and help the B bring the retail cart forward.
        7. Save time and steps back to the galley, find a space for a couple of entertainment players on your first service retail cart.

        Miscellaneous

        1. Did you know that your beer bins are supposed to be dumped of the water and re-iced when on Hawaii flights, mid-con and trans-con. Take the time to file a Flight Attendant Incident Report (link on the flight attendant webpage).  This is a SAFETY problem.
        2. Please do not co-mingle catering supplies with emergency equipment in the overhead bins.
        3. The Report It App is to be used for all catering feedback and the IMD version is much easier to use.

        Filed Under: Inflight Service Committee Tagged With: 2017, Inflight Service Committee, Inflight Service Tidbits

        AFA Council 35 (Pre-Merger VX JFK/LAX/SFO) Election Results

        August 24, 2017 13:30

        The following AFA Flight Attendants were elected to Local Council officer positions:

        Local Council President: Melissa Osborne
        Local Council Secretary: Jamie Cogen

        View the certified election results here

        These officers will serve a term of office starting immediately and concluding on June 30, 2019.  Should a joint collective bargaining agreement be ratified before that date, the election process to form a full Local Executive Council (LEC) would be triggered with 30 days of ratification (AFA Constitution & Bylaws Article III.A.2.d).

        The Master Executive Council (MEC) congratulates the newly elected officers and we sincerely thank all those who stepped forward to run in the election.  The MEC would also like to offer a special thanks to outgoing Local Council Secretary James Ikehara for stepping up and helping to provide immediate representation upon the formation of Council 35.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

        Filed Under: Council 35 SFO, Latest News Tagged With: 2017, Council 35, election results, Local Council Officers, Virgin America, VX

        AFA Alaska MEC Administrative Office Moves to a New Location

        August 17, 2017 20:00

        The AFA Alaska Airlines Master Executive Council (MEC) administrative office moved to a new location this week after a whirlwind of packing. The prior location in the Alaska Airlines Flight Operations and Training Center in Seattle is being repurposed for additional training facilities as a result of the merger, so AFA was relocated in order to make room. We are extremely grateful to MEC Secretary-Treasurer Linda Christou for coordinating the move on relatively short notice.

        The new office location is at the SeaTac Office Center (“STOC”), 18000 International Blvd, Seattle, WA 98188. We are in the south tower—the same building as the 13 Coins restaurant and the administrative offices of the Air Line Pilots Association (ALPA) Alaska Airlines MEC. The exact suite address is still being worked out with building management, but in the meantime you can find us on the 11th floor in suite 1103. Once AFA receives confirmation of the official new address, we will update the AFA Alaska website and the membership release footer accordingly.

        The MEC thanks you in advance for your understanding as we work through settling into the new office.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

        Filed Under: Latest News Tagged With: 2017

        Merger Negotiations Session #2 Update – August 2017

        August 11, 2017 19:00

        The AFA Alaska-Virgin America Joint Negotiating Committee just finished several days of collective bargaining with management; we met from Tuesday, August 8th through Thursday, August 10th in Seattle, WA. This is our second merger negotiations session, with the first held back in June. (See “AFA Alaska-Virgin America Joint Negotiating Committee (JNC) Prepares to Meet with Management This Week” for more information.) Representing management: Vice President of Labor Relations Greg Mays, Outgoing Vice President of Alaska Airlines Inflight & Call Center Services Andy Schneider (and now incoming vice president of People), Managing Director of Labor Relations-Air Elizabeth Ryan and Virgin America Manager of Labor Emily Kimmel.

        As AFA indicated in our Merger Negotiations Session #1 Update – June 2017, merger negotiations are a different process than regular negotiations. These talks are not under the jurisdiction of the National Mediation Board or Section 6 of the Railway Labor Act, and neither side believes that the entire contract is open for discussion. Discussions are focusing on a short list of items, and all the provisions in the AFA Alaska contract (scheduled pay raises, etc.) will continue in force.

        Virgin America JFK Flight Attendant Base Closure

        While the JNC discussed several transition items, the bulk of our time was spent reviewing the Virgin America (VX) Flight Attendant JFK base closure packet with management. VX Director of Inflight Valerie Jenkins and Inflight Project Manager John Maze joined us for much of those discussions by conference call. AFA Council 35 Virgin America President Melissa Osborne also actively participated by phone.

        The JNC and President Osborne asked many questions and the parties exchanged a lot of information as we advocated for the JFK Flight Attendants. The JNC and President Osborne were able to achieve some modifications to the relocation package offered by management and to clarify language in the related Q&A document. The parties agreed it would be best for management to hold off on publishing some details about relocation travel until next week. This is in order to give management more time to fully develop the program and to consider several requests by AFA and our members.

        Virgin America Flight Attendant Commuter Policy

        Management and the JNC drafted a letter of agreement (LOA) that allows for a trial implementation of a commuter policy for Virgin America Flight Attendants beginning in October. (See “[VX] Virgin America Flight Attendant Work Rule Improvements – Part 3” for more information.) The parties used the “Get Going Policy” from the Transport Workers Union of America (TWU) Tentative Agreement as a template with some slight modifications, coupled with a third reserve availability period (RAP) from 8am – 8pm for Short Call Reserve (SCR). Management needed some extra time past the end of our session yesterday to review the final draft, but we do not anticipate this to take more than another workday or so, which will take us into next week. Once again, AFA would be remiss if we did not acknowledge the efforts of our sisters and brothers on the TWU VX negotiating team for providing the basis for the VX F/A Commuter Policy LOA.

        Prior to implementation of this LOA, AFA will poll the Virgin America Flight Attendants to determine if the majority wishes to ‘test drive’ a commuter policy that is paired with a third SCR RAP. The initial survey will help guide the Master Executive Council officers in their decision whether or not to ratify the LOA. If we do trial the Commuter Policy and third SCR RAP, AFA will again poll the VX F/As in November to gauge membership satisfaction with the trial. AFA then has an opportunity to end the trial just in case it proves to be unpopular.

        Information regarding the survey and the full text of the VX F/A Commuter Policy Letter of Agreement is now anticipated early next week, which is just slightly later than originally indicated in the last commuter policy update. AFA will continue our efforts to get this out to the Virgin America Flight Attendants as soon as possible.

        Transition Issues Discussed

        The JNC received several responses from management on prior information requests. We also had a very helpful and productive meeting with Alaska Director of Retirement Services Chrystie Dickens and Retirement Benefits Analyst Jaime Smalley to discuss the intricacies of merging the Alaska (AS) and Virgin America Flight Attendant 401(k) plans. Merging the two is a complicated multi-step process that must be completed within the guidelines of IRS regulations and other applicable laws. Finally, we consulted with Virgin America Crew Payroll Supervisor Peter Silberstein regarding the differences between VX and AS vacation accrual.

        * * *

        This negotiations session set the parties up for getting into more detailed discussions about specific transitional items next time. In the interim, each side has ‘homework assignments’ to make the time between sessions more productive. Merger Negotiations Session #3 is scheduled for September 12-14, 2017, in Seattle, WA.

        Finally, the JFK Flight Attendants were constantly in our thoughts this week. Our hearts go out to each and every one of you, and the JNC will continue to seek any means possible to reduce the impact on you and all your families affected by this base closure.

        In Solidarity,

        Your JNC – MEC President Jeffrey Peterson, Jennifer Wise MacColl, Jamie Cogen, Lindsey Steele and AFA Senior Staff Negotiator Paula Mastrangelo

        Filed Under: AS/VX Merger, Latest News, Negotiations Tagged With: 2017, AS/VX Joint Negotiating Committee (JNC), merger, negotiations

        JFK Virgin America Base Closure Announcement

        August 10, 2017 11:15

        Earlier today, Virgin America (VX) management announced that the JFK Flight Attendant base would close effective November 1, 2017. The announcement of this closure will have a significant impact on the lives of our JFK-based Flight Attendants. At the same time, this will also have a ripple effect throughout the system on the way VX pairings are built in the near term and will impact downline Alaska pairings as well.

        AFA and management have been in discussions to reduce the impact of the base closure on the JFK-based Flight Attendants and to implement accommodations that will make the transition easier. Paid moving expenses, positive-space travel for commuters, commuting stipends and other provisions will help to facilitate the transfer to new bases. No one will be furloughed and management has assured us that they will do their best to ensure that each JFK Flight Attendant will be accommodated at the VX base of her or his choice.

        Management has established a timeline for transitioning JFK-based Flight Attendants to either SFO or LAX. Management and AFA worked on a packet of information that includes this timeline and relocation/commuter provisions. This packet has been sent via FedEx to each JFK-based Flight Attendant.

        Click here for the Q&A document included in the packet >>

        Your Master Executive Council (MEC) officers, your Local Council 35 officers and the Joint Negotiating Committee (JNC) members are working together to offer support and assistance. JFK-based Flight Attendants should feel free to contact your Local Council 35 officers at vx@afaalaska.org or call them at (206) 457-2010, extension 10 with any questions or if you need assistance navigating this process.

        We understand how disruptive this announcement is for JFK Flight Attendants, and we are here for you in this difficult time.

        In Solidarity,

        Your Council 35 officers – Melissa & James

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osbourne, Tim Green and Brice McGee

        Your JNC – MEC President Jeffrey Peterson, Jennifer Wise MacColl, Jamie Cogen, Lindsey Steele and AFA Senior Staff Negotiator Paula Mastrangelo

         

         

        Filed Under: Council 35 SFO, Latest News Tagged With: 2017, base closure, C35, JFK, Virgin America, VX

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