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Alaska Management Refuses to Remove Dangerous Coffee Makers From Service Despite Injury Risks to Flight Attendants

Air Safety, Health, & Security Committee (ASHSC)

  • Several Flight Attendants have been injured recently due to older-style B/E Aerospace coffee makers spewing hot coffee and grounds.
  • Management denied an AFA request to discontinue using these coffee makers despite the risk to Flight Attendant and passenger safety.
  • A formal complaint is being filed with the FAA, and a contractual grievance will be filed against the company.

Over the past several months, at least nine Flight Attendant injuries have been reported, caused by scalding hot coffee and grounds spewing from the brew basket of older-style B/E Aerospace coffee makers on various aircraft. This is an alarming situation that requires immediate attention. It’s suspected that the recent changeover in coffee served onboard, which is packaged differently than the old product, may be contributing to this issue. Management has begun investigating the root cause and has identified some potential solutions to address the problem. However, it will likely take significant time to implement the mitigations fully.

Last week, our Air Safety, Health, & Security Committee (ASHSC) sent management an official request to discontinue using B/E Aerospace coffee makers until physical mitigations can be implemented. Despite the inconvenience this may cause by leaving some aircraft with fewer or no coffee makers to use, the Committee believes that potentially seeing multiple Flight Attendants injured while waiting for long-term fixes is unacceptable. Disappointingly, management denied the request, knowingly putting the physical safety and well-being of employees and passengers at risk for the sake of a few more cups of coffee.

This decision by management is a clear violation of their own core value of “owning safety” and displays a shocking level of negligence. Given the gravity of the situation, we will be taking immediate action by filing a formal complaint with the FAA to escalate the issue. Additionally, our Grievance Committee will file a contractual grievance based on management’s violation of section §25.B of our collective bargaining agreement (“The Company will provide a safe and healthy workplace…”).

Flight Attendant and passenger safety must not be compromised. It’s reckless and unacceptable for management to put Flight Attendants at risk by keeping hazardous coffee makers in operation. Removing these coffee makers from service is the right thing to do and the only responsible action for management to take. It’s our right to work in a safe environment, and we demand that this right be upheld.

Hotel Committee Meeting Recap – 1st Quarter 2024

Hotel Committee

  • On February 1, our AFA Hotel Committee Chairpersons met to discuss their ongoing program of work to protect and improve the quality of hotel accommodations and ground transportation providers for Flight Attendants.
  • The Committee met with management and representatives from the Company’s crew accommodations vendor to discuss current trends and concerns regarding layover hotels and transportation.
  • If you encounter problems or have positive feedback about hotels or transportation, please report it through CrewCare. Your feedback is crucial as it provides the Committee with essential data to support keeping high-quality hotels and push for change when conditions are unacceptable.

On Thursday, February 1, our AFA Local Hotel Committee Chairpersons met to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Cassie Dole (SFO), Chris Cardenas (LAX), and Kanani Vallot (SAN), with MEC Hotel Committee Chairperson James Bozanich also present.

The committee met with Crew Hotels & Administration Manager Nichole Turner, Director of Crew Planning Mike Ostler, Managing Director of Operations Staffing & Resource Management Brittany Audette, and Director of Inflight Crew Scheduling Sara Cook from management. Representatives from the Company’s crew accommodations vendor, Accommodations Plus International (API), and ALPA also participated in the meeting.

Topics of Discussion

The committee reviewed a number of items during the meeting with management and API.  Some items discussed include:

  • 2023 hotel and transportation year in review from API.
  • Hotel contract expirations and hotel site visit plan for 2024.
  • Discussion of the new MyCrewCare app update and what new features will be available to help crews on their layovers.
  • Enhanced CrewCare database access for Hotel Committee Chairpersons to better monitor crew compliments and complaints with our hotel and transportation providers.
  • Presentation of Alaska’s newly developed IROPS Playbook and what processes have been implemented to better address crew hotels and transportation during IROPS.

What The Committee Is Working On

  1. Conducting hotel site visits. Visiting hotels under consideration by management and advocating for management to select the hotel that will provide the safest and most comfortable layover experience for Flight Attendants. Our Hotel Committee conducted site visits in over 28 cities in 2023 and have so far scheduled 16 cities for 2024 with more anticipated.
  2. Investigating CrewCare reports. Reviewing CrewCare reports and working to hold hotel and transportation providers accountable through management and API. Your direct feedback fixes problems, and it’s the documentation we need to support the decisions to remain where we are or to advocate for a hotel change.

We Want to Hear From You!

Don’t let any unacceptable experience with a layover hotel or ground transportation provider go unnoticed! Please report the issue via CrewCare so that it can be addressed. CrewCare is the only official way to report issues, as the Hotel Committee does not monitor social media channels.

Each CrewCare submission is forwarded to your AFA Hotel Committee, Crew Hotels (AS), API and the hotel or ground transportation provider. This ensures quick action can be taken to correct the issue or fix it for the next crewmember. It also allows us to monitor hotel and transportation trends. You can quickly file a CrewCare report using the web app on your IMD home screen or by clicking here.

Do you have any other feedback you would like to share with the committee or any specific items you want us to bring up with management? Please let us know! The Local Hotel Committee is here to represent you and ensure management hears your voice. You can find our contact information on the Hotel Committee page of the AFA Alaska website.

Celebrating Black History Month

Human Rights Committee

  • February 1 is the beginning of Black History Month in the United States. This tradition was initiated by a Harvard-trained historian, Carter G. Woodson, in 1925. He introduced a week-long event to raise awareness about the contributions made by Black individuals.
  • Discover resources to learn more about Black History Month, celebrate the achievements of Black Americans, and find events to participate in by using the links below.
  • Wear your Black History Month AFA Pin this month and join the celebration. Contact your Local Council if you need a pin.

February 1 marks the first day of Black History Month in the United States. This tradition has a rich legacy that dates back to 1925 when Harvard trained-historian Carter G. Woodson introduced “Negro History Week” to bring attention to the achievements and contributions of Black individuals. It was expanded to its current form in 1976 by President Gerald R. Ford when it became Black History Month. Today, we celebrate the incredible achievements and contributions of Black Americans and honor their legacy and profound impact on our society and the world.

Learn More About Black History

You can learn more about the accomplishments of Black Americans through some of the dedicated websites and resources below.

Celebrate with a Black History Month AFA Pin

In 2019, the AFA Executive Board unanimously passed a resolution recognizing February as Black History Month. The resolution established a unique commemorative pin for AFA Members to wear throughout February.

For more information about the pin, contact your Local Human Rights Committee. If you need a pin, check with your Local Council or contact your LEC Officers to determine availability.

Scheduling Committee Meeting Recap – January 2024

Scheduling Committee

  • On January 23, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work representing Flight Attendants’ interests in lineholder scheduling.
  • The Committee met with management to receive updates and discuss issues and problems Flight Attendants face with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to assist with any lineholder scheduling-related issues. Don’t hesitate to reach out for help!

On Tuesday, January 23, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Jaqui Bellenie (SFO), Rita Tillou (SEA), Melodie Anderes (PDX), Kamako Yamado (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz, and MEC Scheduling Committee Chairperson Jake Jones.

The committee met with Managing Director Inflight Operations & Crew Scheduling Allen Thieman, Director of Crew Scheduling Sara Cook, Manager of Crew Planning Trisha Bennett, and other management representatives from Crew Planning/Crew Scheduling.

The Committee is next scheduled to meet on February 20, 2024.

Topics of Discussion

The committee reviewed several items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

JCTE Update

  • Release 23.5 was released in prod, 23.7 is in UAT.
  • Trades: 92.1% of 57,580 trades had a response time of less than 10 seconds.
  • JCTE release coming in February.

Block2Block (B2B)

  • Version 2.5 is in progress.
  • Tap to pay feature.

Crew Planning Update

  • March block hours increased by almost 19k compared to February.
  • Staffing adjustment leaves offered for March: 173.
  • Reserve staffing: Bases around 17% except Seattle around 20%.
  • Review of trip length distribution, consistent with previous months.
  • Commutability in March: SEA/ANC have the best commutability, LAX and PDX are the most challenging.

Teaming And IROP Mitigation

  • Teaming FAs together and with pilots helped minimize cancellations.
  • In and backs strategically scheduled to assist with recovery of cancellations.
  • Teaming is not being used in spring/summer as the cost is too great. 

MAX Cancellations And Advanced Bookings

  • MAX cancellations ongoing, no adjustments made for March pairing selection. 

Updates From Crew Scheduling Management

  • Reserve utilization in January around 77%.
  • Breakdown of reserve usage: 48% covering line holder sick trips, 15.9% reserve absences, 22% unused.
  • Inflight YOY absence rate trending up, LAX/SAN trending down by domicile.
  • Premium not issued since MAX fleet grounded, FAs picking up trips to cover operation.
  • Flexibility impacted by unknown factors, no increases in TSN.
  • Personal drops: 90 in January, 7 Bulletin board drops.

PDX SWGCO And Crew Scheduling

  • 26 FAs couldn’t get to work and have FNS, each case will be reviewed.
  • Efforts made for process improvement, high hold times during pre-cancellations.

Layover And Transportation Issues

  • LAX crew had issues getting back to the hotel, will review and try to accommodate crews closer.
  • Issues with single transportation and long wait times in CUN/GDL, to be reviewed by Crew Planning.
  • Confusion about layovers at domicile vs hotels being provided prior to trips, clarification needed.

Withholding Trips, Pre-Cancellations, And FNS

  • Trips withheld from OT, efforts to address the issue and ensure compliance.
  • Discussion on pre-cancellation processes and FCR footprint, modifications planned.
  • We are seeing an Increased number of FNS, clarification needed on contactability and communication procedures.

CHS-RDU Limo Times

  • Request to review extensively long limo times in all locations. 

What the Committee is Working on

  1. NavBlue. The PBS Committee is seeking feedback on how they can improve their assistance to flight crews regarding bid awards and understanding results. They provided both in-person and virtual meetings for this purpose. There are dates and times scheduled February 2024 for in person and virtual meetings to assist with bidding. 
  2. Pairings Survey. There is a discussion about conducting a survey on pairing construction, and there is a possibility of organizing a virtual session or town hall. A meeting with management occurred June 5, 2023, with a follow-up meeting to be arranged. However, there is no update or estimated time of arrival (ETA) at the moment.
  3. Teaming. Crew Planning is currently reviewing pairing construction and optimizing teaming strategies to minimize costs and ensure that crews (pilots and Flight Attendants) can stay together for multiple segments. Currently, the system teams around 10-15% of crews, but enhancements were made to increase this to 20-35% for winter operations. The changes were reflected in December pairings. Management provided communication regarding teaming. In December 2023, approximately 23% of sequences were teamed together, while 52% of duty periods were teamed. We didn’t receive any teaming information for January during the meeting today. For March 2024 pairing selection we did not utilize teaming.  
  4. Chime Communications. Flight Attendants may chat with crew scheduling via app/Microsoft Teams to reduce phone calls. Flight Attendant-initiated contact. Early stages of development, to be discussed with AS Labor Relations and AFA. Testing and implementation to occur in the next few weeks. We are working on a letter of agreement for implementation. This is still pending review. 
  5. Crew Scheduling. There was a monthly review of PowerPoint presentations that covered various aspects such as reserve utilization, detailed breakdowns, sick leave (week by week and year over year), premium, personal drops, and other relevant agenda items.
  6. Crew Planning. Similar to Crew Scheduling, there was a monthly review of PowerPoint presentations that cover subsequent month staffing, trip length distribution, Flight Attendant block hours, special initiatives (e.g., IROPs), commutability, and other relevant agenda items.
  7. ITS. Representatives from ITS joined the scheduling meeting to provide updates on NavBlue, Crew Access, internal systems, and Block 2 Block. These updates include performance reviews, data analysis, and information about future releases. 

We Want to Hear From You!

Whether you have feedback for the Committee, concerns to share, or items you’d like brought up with management – don’t hesitate to let us know. Your Local Scheduling Committee is here to be your voice to management. You can easily open a support ticket on the AFA Alaska Online Support Center or directly contact us using the information provided on the Scheduling Committee page of the AFA Alaska website.

Air Safety, Health, & Security Committee Update – 1st Quarter 2024

Air Safety, Health, & Security Committee (ASHSC)

  • Our AFA Air Safety, Health, & Security Committee (ASHSC) Chairpersons met on Thursday, January 4, to discuss their ongoing program of work to represent Flight Attendants’ interests related to safety, health, and security in our workplace.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants face onboard the aircraft.
  • Reporting safety concerns is more important than ever, given the challenges we currently face as a workgroup.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Reports (ASAP), and fatigue reports can all be filed using ReportIt!  Please get in touch with a member of your Local ASHSC if you need assistance.

On Thursday, January 4, our AFA Local Air Safety, Health, & Security Committee (ASHSC) Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting in person were Debi Wallstrom (ANC), David Lake (SEA), Kalin Lackey (PDX), Brad Young (SFO), Carin Meritt (LAX), and Eva Gatus (SAN). Also present was MEC ASHSC Chairperson Seth Heiple.

The Committee met with Director of Inflight Safety & Compliance Geri Jarrett, Manager of Inflight Policy & Procedure Kaliko Howell, Inflight Regulatory Compliance Safety Analyst Danette Thomas, Inflight Policy & Procedure Specialist Kevin Weatherbie, Manager of Inflight Safety & Compliance Johanna Giese, Manager of Inflight Safety & Compliance Claudia Modl, Director of Inflight Training & Standards Thomas Kaminski, and Senior Project Manager for Food & Beverage Jessica Johnston.

The next scheduled Air Safety, Health, & Security Committee meeting is Thursday, March 4.

Topics of Discussion

The committee reviewed a number of items when meeting with management.  Some items discussed include:

  • Passenger Service Coordinators (PSCs). PSCs are not on all GDL flights. Inflight will check into the status of the program and assess the need for PSCs on all GDL flights and other routes.
  • Crew parking and parking shuttle safety. The ASHSC provided Inflight with the status of all parking and shuttles at all the bases. The ASHSC asked Inflight to develop standards that they will work for in meetings at all bases. This will be an ongoing effort as Alaska works with the ports that control these facilities and services. Most of the work coordinating with ports on parking and bus issues happens locally. 
  • No AC power resulting in no working PA/Interphone during boarding. Concerns were raised about not being able to communicate with passengers or between crewmembers. The company responded that we are to use the megaphone in an emergency when there is no PA. However, work is being done so we encounter less AC without power.
  •  Coffee “explosions”. There have been four incidents of coffee erupting from brew baskets. We discussed the incidents and possible mitigations with the company. There has since been a bulletin bundle item that covered the topic.
  • Flight Attendant familiarity with removing passenger life vests. We received a concern from a Flight Attendant who did not feel familiar enough with how we would remove or instruct a passenger to remove a life vest from under a passenger seat as we do not see a video of this or have hands-on experience in training. Inflight will look at changing the announcement to provide clearer directions on life vest removal to passengers and putting additional information in a quarterly CBT.
  •  Pointing to life vest on MAX. Many of us are pointing to the location of the life vest on the MAX during the demo. It feels natural to do this since we point out the oxygen in the same location. However, since we don’t point out life vests under seats on other AC types, the decision was made not to point to the overhead life vests for consistency.
  • Announcement about taking valuables when deplaning on a through flight. This recommendation is being made after a recent incident of theft which occurred when a passenger deplaned at a stop and left their bag onboard. Inflight will consider adding this announcement with the next FAM revision. 
  •  Number and size of carry-on bags. The ASHC is concerned about passengers being cleared to board with more than one plus one and with bags which are oversized. This is not in compliance with Alaska’s carry-on baggage program and dealing with these bags can result in injuries. We encourage you to file FAIRs when you need to deal with these kinds of bag issues on a flight.
  • QX baggage signs. QX has added signs near gate areas instructing passengers to place their one small item under their seat and one larger item overhead. Inflight will look at the feasibility of adding something to the Alaska gates Alaska operates out of as well.
  • Announcements on charters. Announcements on charter flights (RDB and others) are not available in B2B. Until they can be added to B2B we are to use the announcements found in Goodreader.
  • Compliance checks on flights that do not go above 10k. There is confusion about what is requested in terms of announcements and compliance checks on short flights that do not go above 10k. Inflight will work with Flight Ops to better understand the system and ensure we have clear guidance about how these flights should be managed. We do know that compliance checks should be occurring prior to landing on all flights unless it is unsafe to do so.
  •  Hand wipes. The ASHSC and Inflight Service Committees continue to advocate for quality hand wipes available on all flights. Although they are no longer catered, alcohol based Purell wipes should be boarded by fleet forward and aft. If you do not find them please request them while at a Fleet supply station, and file a FAIR. Reporting their absence is the best way to improve provisioning.
  • Reporting tools. We are encountering errors when using the ReportIt! app, especially inflight. The company is working on replacing our current reporting system which will result in an improved reporting app and web portal.

What the Committee is Working On

  1. MAX10 MED J/S. Many of you have seen the MAX10 MED mockups which have been installed at our training facilities. The ASHSC notified the Company the layout represented by the mockups does have enough space for us to safely access the MED J/S while passengers are seated. The Company has acknowledged that the layout will not work in the operation and is working on a solution with input from the ASHSC before the A/C goes into service.
  2.  LOSA. We are working with the Company members of the LOSA Steering Committee to ramp up and refine the Continuous LOSA program. We know it has been a long time coming, but we expect to have some results to share by the end of the quarter.
  3. NTSB Investigation of Flight 1282 accident. AFA is a party in the NTSB investigation of this accident. The AFA party is composed of members of the ASHSC at Alaska. This allows us to assist the NTSB in the investigation as subject matter experts.

We Want to Hear From You!

If you’ve experienced a safety-related issue, please help the committee to advocate for improvement and change by filing a report.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Program (ASAP) reports, and fatigue reports can all be submitted using ReportIt!  If you’re not sure what type of report to file for a particular situation or need help, please don’t hesitate to contact a member of your Local ASHSC.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local ASHSC is your voice to management.  You can find our contact information on the ASHSC page of the AFA Alaska website. 

Meet Our Pre-Merger Alaska Committee Chairperson & Representatives

This message is for pre-merger Alaska Flight Attendants We’re excited to introduce the next group of pre-merger Alaska MEC Committee Chairpersons and Representatives for the upcoming MEC Officer term. They’ll begin transitioning into their roles over the next few months and officially start their terms on January 1, 2026. Below, you’ll find brief biographies that […]

Meet Our Merged MEC Committee Chairpersons & Representatives

We’re excited to introduce our next group of newly elected merged MEC Committee Chairpersons, who will begin their roles on November 1. These leaders are dedicated to representing the interests of our Flight Attendants as they coordinate activities across the merged committees of both airlines. They’ll work closely with the Local Committee Chairpersons from all […]

Hotel Committee Meeting Recap – October 2025

On Monday, October 13, our AFA Local Hotel Committee Chairpersons met in person in Seattle to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Hilary Streem (SFO), Chris Cardenas (LAX), and Kanani Vallot […]

Pre-Merger Alaska MEC Committee Election Results

This message is for pre-merger Alaska Flight Attendants During this week’s MEC Meeting, our MEC held interviews for the next group of pre-merger Alaska MEC Committee positions to be elected for the upcoming MEC Officer term. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful […]

Merged MEC Committee Chairperson Election Results

During this week’s MEC Meeting, our MEC held interviews for the next group of merged MEC Committee Chairpersons and Representatives. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful consideration and deliberation, the following candidates have been elected: MEC Air Safety, Health, & Security Committee […]

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