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Uniform Committee Meeting Recap – 3rd Quarter 2022

Uniform Committee

  • Our AFA Uniform Committee Chairpersons met on Tuesday, August 2 to discuss their ongoing program of work to represent Flight Attendants interests related to uniforms.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are reporting related to uniform quality, wearability, and availability.
  • If you are experiencing any issues with uniform quality or construction, please report the issues to Unisync as soon as possible.  Please include your Local Uniform Committee Chairperson on the email so they can help track any issues or trends that might be developing.   

On Tuesday, August 2, our AFA Local Uniform Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Kim Mazzolini (ANC), Dena Heath (SEA), David Jelinek (PDX), Lisa Mueller (SFO), and Heather Milner (LAX).  Also present were MEC Uniform Committee Chairperson Todd Scarlett; MEC Air Safety, Health, & Security Committee (ASHSC) Uniform Safety Representative Deb Wallstrom; and MEC Vice President Brian Palmer.  The committee met with Uniform Programs Manager Ashlyn Pham, Uniform Fit Center Lead Ashley Sentner, Senior Marketing Product Delivery Manager Kelly Cuthill, and PDX Base Manager Kristie Stafford from management. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Feedback from the recent wear test of a new prototype warm weather shirt.  Some Uniform and Air Safety, Health, & Security Committee (ASHSC) Members tested the new prototype recently.  The Committee also put forward a request that any new warm weather shirt be permitted to be worn with either pants or the skirt.
  • Expanded timeframe of when the patriotic tie and scarf can be worn.  Management recently announced allowing the neckwear pieces to be worn on additional dates surrounding Memorial Day, Independence Day, and Veterans Day rather than just the holidays themselves.
  • Request to remove the policy requirement that uniform shoes have a defined heel.  Management agreed to further review the request but would like examples of shoes that would meet appearance standards with no defined heel.
  • Review of the accommodation process for Flight Attendants who are medically unable to wear shoes that meet uniform policy guidelines.  Current process is to initiate a request for exemption through a base supervisor.
  • Concerns with availability of navy colored shoes in the marketplace (due to seasonality and supply chain issues) and request to expand color options to be worn with feminine uniform pieces.  Management says that they have recently updated the Zappos shoe portal with additional style options and will be working with Zappos to request that more items be made available year round.
  • Discussion about plans for upcoming gender neutral uniform pieces.  Management has held some employee focus groups and will continue to hold additional focus groups as the pieces progress through the design process.
  • Request to designate certain existing pieces as gender neutral until specific gender neutral uniform pieces are available.
  • Concerns that the policy requiring that hosiery be worn with the uniform skirt and dresses is outdated.  The Committee brought forward a recent policy change at American Airlines that removed the requirement to wear hosiery and requested that management make changes to match.
  • Request for a packable, insulated jacket that provides more substantial warmth than the transition jacket in a similar form factor.
  • Request for clarification about the winter hat policy.
  • Ongoing uniform quality issues.  Management indicates that they are not receiving much feedback about quality issues and concerns.  The Committee brought forward issues with the current process of submitting feedback, how it is not user friendly for Flight Attendants, and that many problems are likely not being reported.
  • Ongoing request to review the current process for Flight Attendants to provide feedback related to uniform pieces.  The requirement to compose an email to Unisync is not consistent with how Flight Attendants report issues in other areas and is unnecessarily cumbersome.  The Committee suggested that management develop an online form that could be easily accessed using a dedicated link on the IMD.
  • Concerns with product shortages and items that are backordered for extended periods of time.  Management states that the shortages are due to supply chain issues as well as greater than expected hiring of new employees that they did not project for.
  • Concerns with new hire Flight Attendants not be provided with effective training and support regarding uniform policies and guidelines during Initial Training.
  • Ongoing concerns with product shortages and items that are backordered for extended periods of time.

The committee is next scheduled to meet with management on Tuesday, November 1, 2022.  

What The Committee Is Working On

  1. Cold Weather Improvements.  Working to expand policies and improve uniform pieces in anticipation of upcoming cold weather months.  This includes advocating for improvements to the uniform boot policy, a warmer packable jacket, and clarification of the winter hat policy.
  2. Simplification of Uniform Policies.  Advocating for an overall simplification of company uniform policies through clearer guidelines, removal of excessive or unrealistic restrictions, and other common sense changes.
  3. Streamlining the Uniform Feedback Process.  Working to develop an easy-to-use, online form that Flight Attendants can use to provide feedback about uniform issues and concerns that automatically routes to management, Unisync, and our AFA Uniform Committee.

We Want to Hear From You!

Please help our Uniform Committee by taking the time to email Unisync at alaskaservice@unisyncgroup.com with any quality issues you are experiencing.  When sending an email, please describe the issue with as much detail as possible and include photos if you can.  Please CC your Local Uniform Committee Chairperson on the email so that the Uniform Committee can track the issues as well.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Uniform Committee is your voice to management.  You can find our contact information on the Uniform Committee page of the AFA Alaska website. 

Uniform Committee Meeting Recap – 2nd Quarter 2022

Uniform Committee

  • Our AFA Uniform Committee Chairpersons met on Tuesday, May 3 to discuss their ongoing program of work to represent Flight Attendants interests related to uniforms.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are reporting related to uniform quality, wearability, and availability.
  • If you are experiencing any issues with uniform quality or construction, please report the issues to Unisync as soon as possible.  Please include your Local Uniform Committee Chairperson on the email so they can help track any issues or trends that might be developing.   

On Tuesday, May 3, our AFA Local Uniform Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Kim Mazzolini (ANC), Dena Heath (SEA), David Jelinek (PDX), Lisa Mueller (SFO), Heather Milner (LAX), and Denise Sheldon (SAN).  Also present were MEC Uniform Committee Chairperson Todd Scarlett; MEC Air Safety, Health, & Security Committee (ASHSC) Uniform Safety Representative Deb Wallstrom; and MEC Vice President Brian Palmer.  The committee met with Director of Procurement Eric Phillipson, Uniform Programs Manager Ashlyn Pham, Senior Marketing Product Delivery Manager Kelly Cuthill, and PDX Base Manager Kristie Stafford from management. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Confirmation of the 90-day return period for unused uniform items.  This return period is contractual for Flight Attendants (CBA addendum to section 13, #2), but there has been some confusion as the return period for other company employees is shorter.
  • Recent changes to uniform policies and upcoming gender-neutral uniform pieces.
  • Introduction to new management employees responsible for overseeing uniform procurement, the fit center, and the company’s relationship with Unisync.
  • Ongoing requests to streamline uniform boot policies.
  • Requests for improvements to the transition jacket, specifically increased warmth and wind resistance.
  • Introduction of a new, smaller pronoun pin than what was introduced last year and is available at the Company Store.  The smaller pin will be available soon in all bases and will be available free of charge to anyone who would like one.
  • Request to remove the policy requirement that uniform shoes have a defined heel.
  • Concerns that the policy requiring that hosiery be worn with the uniform skirt and dresses is outdated.
  • Request to review the current process for Flight Attendants to provide feedback related to uniform pieces.  The requirement to compose an email to Unisync is not consistent with how Flight Attendants report issues in other areas and is unnecessarily cumbersome.
  • Ongoing uniform quality issues.  Management indicates that improvements have been made with double stitching and reinforced seams, but Flight Attendants are still experiencing problems.
  • Concerns with product shortages and items that are backordered for extended periods of time.  Management states that the shortages are due to supply chain issues as well as greater than expected hiring of new employees that they did not project for.
  • Issues with a shortage of standard issue crew luggage pieces for new hire Flight Attendants.  Management has temporarily issued alternate pieces of luggage to several of the new classes due to the shortage.  This shortage has also affected the availability of loaner bags at each base.

What The Committee Is Working On

  1. Improving the Uniform Boot Policy. Working with management and the AFA Air Safety, Health, & Security Committee (ASHSC) to allow for a broader range of Arctic boots, to allow Arctic boots in Alaska any time there is snow or ice on the ground, and to allow boots outside of terminals and the aircraft anytime there is inclement weather (policy not yet in effect).
  2. Simplification of Uniform Policies.  Advocating for an overall simplification of company uniform policies through clearer guidelines, removal of excessive or unrealistic restrictions, and other common sense changes.
  3. Streamlining the Uniform Feedback Process.  Working to develop an easy-to-use, online form that Flight Attendants can use to provide feedback about uniform issues and concerns that automatically routes to management, Unisync, and our AFA Uniform Committee.

We Want to Hear From You!

Please help our Uniform Committee by taking the time to email Unisync at alaskaservice@unisyncgroup.com with any quality issues you are experiencing.  When sending an email, please describe the issue with as much detail as possible and include photos if you can.  Please CC your Local Uniform Committee Chairperson on the email so that the Uniform Committee can track the issues as well.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Uniform Committee is your voice to management.  You can find our contact information on the Uniform Committee page of the AFA Alaska website. 

Uniform Committee Meeting Recap – 1st Quarter 2022

Uniform Committee

  • Our AFA Uniform Committee Chairpersons met on Tuesday, February 1 to discuss their ongoing program of work to represent Flight Attendants interests related to uniforms.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are reporting related to uniform quality, wearability, and availability.
  • If you are experiencing any issues with uniform quality or construction, please report the issues to Unisync as soon as possible.  Please include your Local Uniform Committee Chairperson on the email so they can help track any issues or trends that might be developing.   

On Tuesday, February 1, our AFA Local Uniform Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Kim Mazzolini (ANC), Dena Heath (SEA), David Jelinek (PDX), Lisa Mueller (SFO), Heather Milner (LAX), and Denise Sheldon (SAN).  Also present were MEC Uniform Committee Chairperson Todd Scarlett; MEC Air Safety, Health, & Security Committee (ASHSC) Uniform Safety Representative Deb Wallstrom; and MEC Vice President Brian Palmer.  The committee met with Director of Fuel* Lauren Kriegler, Marketing Product Delivery Manager Kelly Cuthill, and PDX Base Manager Kristie Stafford from management. 

* Within the company’s supply chain management division, fuel and uniforms are managed by the same group of people. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Results from the recent wear test of a prototype warm weather/Aloha shirt that was conducted by the Uniform Committee and ASHSC.
  • Concerns that management does not involve the Uniform Committee early enough in the process of developing new uniform components and policies, resulting in unnecessary time and/or expense when problems are identified by Flight Attendants after initial development is in progress or complete.
  • Proposal by AFA to expand the ability to wear boots in order to improve Flight Attendant health and safety.
  • Status of backordered uniform items and projected availability.
  • Ongoing uniform quality issues, specifically about recent reports of zippers breaking off.
  • Concerns about sweaters in the female uniform collection being perceived as too thin and not providing enough warmth.
  • Requests for pockets in maternity uniform pieces.
  • Requests for improvements to the transition jacket, specifically increased warmth and wind resistance.
  • Concerns regarding inconsistent enforcement of uniform policies and standards by management. 
  • Continued requests to simplify uniform policies and guidelines to improve clarity and make compliance easier for Flight Attendants.
  • Status of AFA request for non-binary/gender non-conforming uniform and appearance standards.
  • Possible expansion of crew luggage program to include a spinner-type suitcase.

What The Committee Is Working On

  1. Improving the Uniform Boot Policy. Working with management and the AFA Air Safety, Health, & Security Committee (ASHSC) to allow for a broader range of Arctic boots, to allow Arctic boots in Alaska any time there is snow or ice on the ground, and to allow boots outside of terminals and the aircraft anytime there is inclement weather (policy not yet in effect).
  2. Simplification of Uniform Policies.  Advocating for an overall simplification of company uniform policies through clearer guidelines, removal of excessive or unrealistic restrictions, and other common sense changes.
  3. Uniform Wear Testing.  Participating in wear testing of new or modified uniform pieces under consideration by management, including providing in-depth feedback and promoting changes that make pieces easier to wear and care for.  

We Want to Hear From You!

Please help our Uniform Committee by taking the time to email Unisync at alaskaservice@unisyncgroup.com with any quality issues you are experiencing.  When sending an email, please describe the issue with as much detail as possible and include photos if you can.  Please CC your Local Uniform Committee Chairperson on the email so that the Uniform Committee can track the issues as well.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Uniform Committee is your voice to management.  You can find our contact information on the Uniform Committee page of the AFA Alaska website. 

REMINDER: Uniform Allotments Expire December 31

Uniform Committee

  • Uniform allotments from the initial rollout of the Unisync uniform and the contractual allotment received in 2020 will expire on December 31, 2021.
  • If you order new items, be sure to try them on right away to make sure they fit properly.  Try to make any returns as soon as possible since you won’t receive a credit to your allotment until Unisync processes the return. 
  • If you have Unisync uniform pieces that are worn out and need to be repaired or replaced, the Company will do so for free.  Get in touch with your supervisor for help.

Any uniform allotment that you have remaining from the initial purchase of the Unisync uniform or subsequent contractual allotment will expire on December 31, 2021.  Any amount remaining in your allotment after December 31 will be returned to the company and does not roll over.  All Flight Attendants will receive a new contractual uniform allotment of $700 on January 1, 2022 that can be used throughout 2022 and 2023 (CBA section 13.D.1).

When You Receive Your Items, Try Them on Right Away

If you order new pieces, we recommend that you try them on right away to ensure that the sizing is correct.  If you need to return items and order new ones, options might be limited if stock becomes depleted and pieces are backordered.  As a reminder, you have 90 days to return an item from the date you receive it (CBA addendum to section 13, #2) 

Worn Out Uniform Pieces? The Company Will Repair or Replace Them For Free

Under our CBA, the Company is required to repair or replace any basic uniform pieces that are worn out due to normal use or any manufacturer’s defect.  There is no charge to your allotment to exercise this contractual provision.  Contact your supervisor if you need to make arrangements to have any worn uniform pieces repaired or replaced (CBA section 13.C.2).

Questions?

Your Local Uniform Committee is available to answer questions that you have or provide assistance.  Find our contact information on the Uniform Committee page of afaalaska.org.

AFA Alaska Update – September 3, 2021

In This Edition

  • September 11th Unity Remembrance Pin
  • Uniform Quality Issues – Your Help Is Needed!
  • Hotel Resources & Safety Reminders
  • Personal Strategies for Approaching the Anniversary of September 11th

September 11th Unity Remembrance Pin

AFA International

Our September 11th Unity Remembrance Pin was designed in solidarity with the Association of Professional Flight Attendants (APFA) to honor our heroes.  AFA and APFA members lost their lives on September 11, 2001, but Flight Attendants across the industry – whether in our unions or not – feel the significance of this day and promise alongside us to #NeverForget. We welcome all Flight Attendants across the industry to wear this pin representing the crews of all four flights and the bond we have as Flight Attendants. Wear this pin on September 11th and throughout the month of September, along with your official AFA pin. 

How Do I Get a Pin?

Local Councils will be distributing these pins in person starting this week.  Be on the lookout for a communication from your Local Council with more information on how pins will be distributed locally at your base.

Questions?

If you have any questions, please contact your Local Executive Council (LEC) Officers.

Uniform Quality Issues – Your Help Is Needed!

Uniform Committee

Our Uniform Committee is continuing to advocate for improvements in uniform quality and needs your help!  Committee Members have heard your concerns loud and clear and want to continue driving change that will improve the quality of our uniforms. 

Management and Unisync, the Company’s uniform vendor, currently have a matrix in place to “red flag” issues after hitting a threshold number of complaints. The more individual reports that are received by Unisync, the more likely a particular issue will get management’s attention.  Management is incredibly focused on this data and uses it almost exclusively to dedicate resources to making changes and resolving issues.  Our Uniform Committee is asking for your help by reporting every uniform quality issue that you have in a documented email to Unisync.

Some progress has already been made based on response to the most recent survey and emails sent by Flight Attendants. As of July 1, 2021, the following changes have been put in place:

  • All new production of pants, skirts and dress hems will be double-stitched at the factory.*
  • All hems performed at the distribution center will be double stitched and only done in-house.*
  • Thread loop counts will be increased on all buttons for new production garments at the factory.*
  • Unisync has increased inspections performed on new garments and returns coming into the distribution center and will repair any hems or buttons to the above standard.

* Please note that some residual stock may remain with the previous manufacturing method.

There are still more issues to be addressed such as fabric quality and accessory/detail pieces like wings and zippers.  Please help our Uniform Committee by taking the time to email Unisync with any quality issues you are experiencing.  Contact information for Unisync can be found below or on the Uniform Subsite under “Customer Service.”  When sending an email, please describe the issue with as much detail as possible and include a photo if possible.  Please CC your Local Uniform Committee Chairperson on the email so that the Uniform Committee can track the issues as well.

Smaller issues such as buttons falling off or hems coming out can be fixed at the Uniform Fit Center or through a tailor of your own choosing and submitted for reimbursement following the alterations guidelines; however, we ask that you still report to Unisync so the issues can be tracked and monitored.

How To Report Issues to Unisync

Email: alaskaservice@unisyncgroup.com
Phone: 1-833-5-ALASKA / 1-833-525-2752
Monday-Friday, 8 AM-6 PM Pacific time

When emailing, please include your Local Uniform Committee Chairperson on the CC line

Questions?

Thank you for joining us in this process. We want all of you to be proud to wear our uniform!  If you have any further questions or concerns, please do not hesitate to contact your Local Uniform Committee. 

Hotel Resources & Safety Reminders

Hotel Committee

Hotel Hotline Document

Each month, management publishes a resource document with information about layover hotels and transportation providers.  This document, called the Hotel Hotline, is available on both the Inflight website (Hotel Travel & Station > Hotel Hotline) and in GoodReader on the IMD (ASFASupplemental > Hotel Hotline).  In the Hotel Hotline, you’ll find a wealth of information including current local face covering requirements, food & beverage options and discounts, and other amenity information for each hotel.

Verify Your Transportation Provider

You can find information about the designated transportation provider for your layover in your trip information in Crew Access.  The Hotel Hotline document often provides additional details including what type of vehicles the provider operates, what they look like, and how they might be marked.  To ensure your safety, it is always a good idea to know who your transportation provider is and what the vehicle that will be picking you up should look like.

When a transportation provider arrives and indicates they are scheduled to transport your crew, ask the driver to verify the airline and flight number that they have been assigned to pick up. All drivers should have this information.  If the driver is unable to verify the flight number, call the transportation provider using the phone number listed in Crew Access or the Hotel Hotline to confirm that they have dispatched the driver.  If you are unable to get in contact with the transportation provider, call Crew Scheduling for additional verification before getting into the vehicle.

Layover Safety

Safety is always our primary responsibility while on the aircraft, but we should also remain focused on safety when on layovers.  Taking additional precautions and keeping personal safety at the forefront of your mind is always a best practice.  Here are a few tips:

  • If not staying at hotel, leave contact information with other crewmembers or a trusted contact if not traveling with other crew members.
  • Prop the guestroom door open with luggage while examining closets, bath, windows, under beds, and ensuring all locks are in working order—if there is an intruder, you have an opportunity to yell for help and quickly leave room.
  • Use the buddy system to ensure each crew member’s room is clear.
  • Always use chain latch/bar latch (secondary lock) while in room.  If you must open door, keep chain/bar latched.
  • Always use optical viewing port when available.
  • If anyone should request entry to room, verify with front desk that the individual has a need for access.
  • While moving about hotel (restaurant, lounge, pool area, etc.), if you feel that you are being followed or closely watched, inform the hotel front desk.  Remain at the front desk until a determination has been made concerning suspicion.
  • Leave TV on and turn volume up a little louder when leaving room.
  • During evening hours, when outside the hotel, walk in pairs—it is always a good idea to use buddy system.  Do not assume all areas are good areas to walk or jog.
  • Do not use back stairways and avoid dark areas around hotels.
  • Do not wear expensive jewelry on layover—do not be a target.

You can find more information about layover safety in the Flight Attendant Manual (FAM), section 7.600, pages 8–11.

Questions?

If you have any questions, please contact your Local Hotel Committee.

Personal Strategies for Approaching the Anniversary of September 11th

Employee Assistance Program (EAP)/Professional Standards Committee

As we approach the anniversary of September 11th, many of us will begin to plan how we’ll recognize this day. Anniversaries offer an opportunity to acknowledge our memories and experiences, to connect with others who share in them, and to pay tribute to our individual and collective journeys.  They can also serve as personal and professional milestones of our healing and resiliency.   For some, September 11th will be marked with private personal gestures such as observing a moment of silence, spending quiet time reflecting, or dedicating our flying to our profession.  For others, it will be marked with collective activities such as ceremonies and memorial services.

There is no right way or better way to recognize the anniversary; but, there are some suggestions that may prove helpful as we approach the anniversary of September 11th. 

  • Observe the anniversary in a way that’s comfortable for you.  Say no to events or activities that you sense may flood you with too many feelings.  Find more gentle ways of honoring the anniversary.
  • Don’t compare yourself to how others around you appear to be dealing with the September 11th anniversary.
  • Acknowledge that we all heal at different rates, in different ways, and with different outcomes.
  • Give yourself permission and time to be affected.  Though uncomfortable, anticipate and plan for having a stress reaction as the anniversary approaches.  Trust that if you have moments of difficulty, you’ll be able to pull yourself back together.
  • Try not to isolate yourself.  Pre-plan now to be with people if you know you have this tendency.

However you choose to structure your day this September 11th or however it just naturally unfolds, please remember that your AFA EAP Committee Members welcome being a part of it.  If you or a flying partner needs a confidential ear, please call us at (949) 470-0493 or find your Local EAP Committee contact information at afaalaska.org/eap.  Remember, we’re just a phone call away.  

Meet Our Merged MEC Committee Chairpersons & Representatives

We’re excited to introduce our next group of newly elected merged MEC Committee Chairpersons, who will begin their roles on November 1. These leaders are dedicated to representing the interests of our Flight Attendants as they coordinate activities across the merged committees of both airlines. They’ll work closely with the Local Committee Chairpersons from all […]

Hotel Committee Meeting Recap – October 2025

On Monday, October 13, our AFA Local Hotel Committee Chairpersons met in person in Seattle to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Hilary Streem (SFO), Chris Cardenas (LAX), and Kanani Vallot […]

Pre-Merger Alaska MEC Committee Election Results

This message is for pre-merger Alaska Flight Attendants During this week’s MEC Meeting, our MEC held interviews for the next group of pre-merger Alaska MEC Committee positions to be elected for the upcoming MEC Officer term. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful […]

Merged MEC Committee Chairperson Election Results

During this week’s MEC Meeting, our MEC held interviews for the next group of merged MEC Committee Chairpersons and Representatives. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful consideration and deliberation, the following candidates have been elected: MEC Air Safety, Health, & Security Committee […]

U.S. Customs & Border Protection Gender Code Requirement

Recently, U.S. Customs and Border Protection (CBP) announced changes to the rules surrounding how airlines report information about passengers and crew before flights. This system is called the Advance Passenger Information System, or APIS. These changes are in response to a Presidential Executive Order. What is APIS? APIS is a system that airlines are legally […]

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