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Scheduling Committee Meeting Recap – January 2023

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, January 24 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, January 24, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz, and MEC Reserve Committee Chairperson Julie Thornton. The committee met with Director of Inflight Crew Scheduling Sara Cook, Director of Crew Planning Mike Ostler, Director of ITS Product Management Jacki Varela, Manager of Crew Planning Trisha Bennett, and other management representatives from Crew Planning and Crew Scheduling.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • A Winter Storm debrief meeting was held with management on January 9, 2023.  Most of the AFA Alaska Online Support Center tickets that were filed were resolved.  There are a few outstanding issues related to compensation that need to be reviewed.  Tickets included, but were not limited, to hotels/transportation, day rooms, over-duty, FDTY (FAR Flight Attendant on-duty time), reassignment, pre-cancelation, holiday pay, pyramiding premiums and long wait times on the phone. 
  • Stranded pay calculations and filing Rainmaker inquiries.  Many Flight Attendants do not realize there is compensation for stranding into days on and days off, but the pay applications are different.  If you need help understanding the pay, please open a ticket through the AFA Alaska Online Support Center and include screenshots of your inquiry, the response from payroll, your paystub and your Rainmaker detailed buckets.  
  • Issue with Crew Access filters still showing in UTC time.  The Committee addressed this with ITS and asked for expediting a fix.  The next Crew Access update is tentatively scheduled for February 28, 2023. 
  • Testing resources will be allocated to NavBlue to enhance future user experiences and accessibility. The Committee knows there are reports of slow logins and will continue to monitor progress. 
  • Crew Scheduling is reviewing with our phone vendor the artificial intelligence (AI) in relation to wait times.  The system was taking into consideration each phone call, even when the caller was disconnecting. There were also instances of multiple users asking for several callbacks and tying up the queue.  
  • Day Rooms will be provided in out stations if the ground time exceeds 4 hours. This is not automated.  Crew Schedulers will continue to monitor the alert system, but please be proactive in calling Crew Scheduling at the earliest opportunity if you require a day room when the ground time is showing in excess of 4 hours. It could take several minutes to hours to request a hotel depending on the location, events, and other mitigating factors. 
  • Crew Scheduling is adding three new Crew Schedulers next week who will start their training for the next several weeks. 
  • Sick leave is trending downward and per management this allows more personal drops, increasing the threshold sequence number (TSN) for dropping and flexibility.
  • Crew Planning wants to discuss alternatives to providing Flight Attendants with an application that provides hotel, transportation, van times and other pertinent information related to layovers. The Committee believes this will reduce calls to Crew Scheduling. 
  • Crew Planning is looking at the cost analysis of 3-position and 4-position pairings, versus the 3-position and 1-position pairings we currently operate. The change would have A/B/C positions paired together on 3-position aircraft and A/B/C/D positions paired together on 4-position aircraft. 
  • Crew Planning will be offering more staffing leaves in March. The winter storm pushed back pilot training and the number of block hours they planned to execute during this time of year.  We should continue to see increases as the training requirements to fly aircraft are fulfilled in the next few months. 
  • Internal audits of Crew Systems are being reviewed and management is researching continuity plans. Departments are ensuring the systems are strong, adequate and technology is advancing.  This is in light of the technology breakdowns that some other carriers experienced during the holiday season. 

What The Committee Is Working On

  1. Scheduling a meeting with Network Planning.  The Committee would like to meet with Network Planning in 2023 to discuss our contract, legalities and suggestions. We want to provide management with the Flight Attendant perspective and in an effort to improve our quality of life. 
  2. Review of JCTE/Crew Access transaction performance.  Each month, ITS provides the Committee with data on performance and transactions within JCTE/Crew Access.  The Committee reviews these reports to ensure our service levels are maintained at the appropriate thresholds.
  3. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life factors.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  4. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
  5. Updating Crew Access videos.  Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Scheduling Committee Meeting Recap – December 2022

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, December 27 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, December 27, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Martin Vance (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey, and MEC Reserve Committee Chairperson Julie Thornton. The committee met with Managing Director of Inflight Operations Michaela Littman, Inflight Crew Scheduling Supervisor Matthew Trujillo, Manager of Crew Planning Trisha Bennett, and other management representatives from Crew Planning and Crew Scheduling.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Reviewing AFA Alaska Online Support Center tickets related to the recent winter storm and compiling an agenda to review with management the week of January 9, 2023. The issues include, but are not limited to, hotels/transportation, pre-cancellations/reassignments, ground/air commuting, stranded pay, long waits for Crew Scheduling phone lines and return phone calls, holiday/premium pay and attendance points. 
  • If you were stranded during the recent winter weather event, please review contract section 21.N. Be sure to file an inquiry in Rainmaker for pay on the date in question. You will need to login to the Flight Attendant website > administration > pay & benefits > Rainmaker logon. After logging in, you will see a comment box and be able to submit a pay inquiry. It will take the pay analyst approximately two weeks to review the claim. You will find instructions and information in the Rainmaker user guides.
  • Holiday Pay is addressed in contract section 21.H. If you had a cancellation on a holiday, it is possible that you qualify for the provisions in contract section 21.H.3 which states: “If a Flight Attendant reports for a sequence containing a flight that is scheduled to operate on a holiday and that flight subsequently cancels, then the Flight Attendant will receive one (1) TFP at two times (2.0x) her/his trip rate for the canceled flight in addition to all other appropriate pay premiums and pay provisions (including pay protection, if applicable). For a Reserve, one (1.0) TFP will be paid above the guarantee and one (1.0) TFP will be credited towards guarantee, both at straight time.” If you don’t see this pay displayed in Rainmaker, please file an inquiry.
  • Staffing Leaves for February were awarded, review informational bulletin #2022-0132. 
  • CARE Retreat bidding in January will be for March sessions.  If you do not want to be assigned a session, be sure to bid for your class or pick up from Open Time. 
  • Threshold Sequence Number (TSN) might increase in January once the operation is back to normal. This will allow more flexibility in the form of dropping trips to Open Time. 
  • Review of Longevity PTO bidding and awarding.  Flight Attendants are projected to receive this provision and if they don’t bid the dates, the vacation is usually put into January of the following year. This causes issues with removal of vacation in subsequent months. 
  • Expense reimbursement.  If you are due expense reimbursement related to the recent winter weather events, please see an inflight supervisor for assistance. 
  • Crew Access filter bugs and changes.  Management projects that the day filter will be fixed in March 2023.  The days have an error where the system is looking at UTC (Coordinated Universal/Greenwich Mean Time).
  • Flight cancellations.  If your flight is cancelled, report as scheduled unless you contact Crew Scheduling or Crew Scheduling contacts you.  Review contract sections 10.S and 10.R.  Flow charts outlining the process are also available on the Scheduling Committee page of afaalaska.org.
  • If you were an air/ground commuter during the winter weather event, please review the Ground Commuting During Significant Weather Events letter of agreement.
  • Crew Access Known Issues Document.  An updated list was provided in Bulletin Bundle #2022-0120 on November 28, 2022.  You can also find the information on the Flight Attendant website > schedule & bidding > crew access help.
  • If you have pay concerns, please be sure to review both Crew Access and Rainmaker.  AFA Representatives do not have access to your Rainmaker.  If you have a pay issue or an issue with an inquiry, please take a screenshot of the applicable Rainmaker page and provide an AFA representative with a copy by filing a ticket on the AFA Alaska Online Support Center. 

What The Committee Is Working On

  1. Scheduling a meeting with Network Planning.  The Committee would like to meet with Network Planning in 2023 to discuss our contract, legalities and suggestions. We want to provide management with the Flight Attendant perspective and in an effort to improve our quality of life. 
  2. Review of JCTE/Crew Access transaction performance.  Each month, ITS provides the Committee with data on performance and transactions within JCTE/Crew Access.  The Committee reviews these reports to ensure our service levels are maintained at the appropriate thresholds.
  3. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  4. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
  5. Updating Crew Access videos.  Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

December 2022 Pacific Northwest Winter Weather Event

Master Executive Council (MEC)

  • The snow and ice accumulation over the last several days in the Pacific Northwest has caused operational havoc throughout the Alaska Airlines system. Many Flight Attendants are being impacted by cancelled flights, reassignments, and other scheduling issues.
  • Your contract is one of the best resources to help answer questions about pre-cancellations, reassignments, duty times, and rest. The AFA Scheduling Committee has also put together an updated quick reference guide with some key contractual information.
  • If your flying has been impacted by the winter weather and you have contractual questions or concerns, please open a support ticket using the AFA Alaska Online Support Center. AFA Representatives are working to resolve issues as expeditiously as possible.

This week’s winter weather have had a significant impact on Alaska Airlines operations in Seattle and Portland.  Hundreds of flights have either been delayed or cancelled which has had a ripple effect throughout the system leaving virtually no Flight Attendants unimpacted.  AFA Representatives are actively working to try to resolve Flight Attendant concerns that have been reported, but management’s availability has been limited as they focus on fixing the operation.

If Your Flight Cancels

  • If your flight has been cancelled, you must still report as scheduled unless contacted by Crew Scheduling or you accept a cancellation notification in Crew Access.
  • If contacted by Crew Scheduling regarding a pre-cancellation, know your options.  Review section 10.S of the contract or the pre-cancellation flowchart.
  • If you have already reported for duty and your flight cancels, you must remain at the airport until released by Crew Scheduling.  Your duty period will run continuously until released.

If You Are Reassigned

Reassignments (including same-day cancellations) occur no earlier than midnight on the first day of a scheduled sequence.  They can occur prior to actual departure of the first leg of the sequence or at/after check-in.  For information about how reassignments occur, please see section 10.R of the contract or the reassignment flowchart.  For details about how pay is applied in a reassignment, see section 10.R.5 or the reassignment pay flowchart.

Difficulty Making it to the Airport

Significant Weather Ground Commuting Operations (SWGCO) have been declared for Seattle and Portland.  SWGCO provides additional ground commuter protections for Flight Attendants who may have difficulty reporting on time due to the inclement weather.  In order to receive protections under SWGCO, you must notify Crew Scheduling at least one hour prior to report that you won’t be able to report on time due to the weather.  Please review pages 3 and 4 of the full side letter of agreement for more information.

Management is also offering hotel rooms near the airport in SEA and PDX for those who are reporting for trips the following day.  Please fill out this form to request a hotel room.  Questions about in-base hotels should be directed to the Inflight Snow Ops Command Center at InflightSnowOps@alaskaair.com or Base Management.  

Pay Questions & Rainmaker

If your flying has been impacted by irregular operations, be sure to monitor Rainmaker closely to ensure that your pay is reflected accurately.  Any pay questions should be submitted directly in Rainmaker as a pay query. 

Contractual Questions, Issues, and Concerns

Your contract is your best resources to answer scheduling and pay-related questions.  You can access the contract on the AFA Alaska website or on your IMD in Goodreader > ASFASupplemental > Collective Bargaining Agreement > Contract.  The AFA Scheduling Committee has also put together an updated irregular operations quick reference guide with key contractual information that may be helpful. 

If you have a contractual concern or issue that has come up and need assistance from an AFA representative, please open a support ticket using the AFA Alaska Online Support Center.  Members of the AFA Grievance, Reserve, and Scheduling Committees are working through submitted tickets as quickly as possible, but resolution may be delayed in some cases as management’s immediate focus is on operational issues.

For additional support, please contact your Local Scheduling Committee (lineholders), Local Reserve Committee (reserves), or your LEC Officers. 

Scheduling Committee Meeting Recap – November 2022

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, November 22 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, November 22, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Martin Vance Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey, and MEC Reserve Committee Chairperson Julie Thornton. The committee met with Inflight Crew Scheduling Duty Manager Sara Cook, Director of Crew Planning Mike Ostler, and other management representatives from Crew Planning and Crew Scheduling.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Review of D position pairings, distribution by domicile, and hotel/transportation within the United States.
  • Holiday Premium as outlined in CBA Section 21.H.
  • Minimum Days as outlined in CBA Section 10.E.1.a./b.
  • Reassignment pay under 10.R.5.
  • Reminder that filing for Stranded pay under 21.N is not automated.
  • Identified TFP discrepancies and auditing mileage.
  • Care Retreat.  The last chance to bid is January for March.  Management will assign training if not bid.
  • Line holders picking up reserve days may be assigned to Care Retreat. See Care Retreat 2022-2023 LOA.
  • Changes coming to PBS web hosting.  The PBS website will have a new URL.  The current website will be set up to direct Flight Attendants to the new location.  Refer to PBS Info page.
  • Accessing sick leave balances in Rainmaker.  The balances show total accrued and estimated accrual. Refer to Rainmaker guide on the Flight Attendant website.
  • Flight Attendant contactability requirements per the FAA and collective bargaining agreement.
  • Review of Crew Scheduling phone systems and how irregular operations are handled.
  • Staffing changes and management job postings within Crew Scheduling.
  • Crew Access Known Issues and JCTE Errors.  Upcoming expected release in December 2022. 
  • Future planning, scheduling, and aircraft delivery/retirement in 2023.

What The Committee Is Working On

  1. Scheduling a meeting with Network Planning.  The Committee would like to meet with Network Planning in 2023 to discuss our contract, legalities and suggestions. We want to provide management with the Flight Attendant perspective and in an effort to improve our quality of life. 
  2. Review of JCTE/Crew Access transaction performance.  Each month, ITS provides the Committee with data on performance and transactions within JCTE/Crew Access.  The Committee reviews these reports to ensure our service levels are maintained at the appropriate thresholds.
  3. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  4. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
  5. Updating Crew Access videos.  Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Scheduling Committee Meeting Recap – October 2022

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, October 25 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, October 25, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, and MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey. The committee met with Inflight Crew Scheduling Duty Manager Sara Cook, Director of Crew Staffing Nicholas Giles, and other management representatives from Crew Planning and Crew Scheduling.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • CARE Retreat.  Review of the process for bidding, awarding and assigning. Crew Planning reviews who is assigned or has attended prior to and during the bid award process.  Crew Scheduling does assign approximately 5-10 reserves to a class with openings and reviews the LTFA per the letter of agreement which allows assignment to reserves.  The reserve assignments to CARE Retreat occur mostly in the Seattle domicile.
  • Charters.  If you bid for a charter it is possible for Crew Scheduling to repost the charter for bid prior to awarding.  If the charter is reposted, any previous bid that you submitted is erased.  You will receive an email indicating that you need to submit a new bid if you would still like to bid on the reposted charter.  It’s possible that charters could be reposted any time during the bidding process, so it’s imperative to regularly check and read your company email.  Recently, several Flight Attendants have read the email after the rebid and award were issued. 
  • 4 Position Pairings.  Flight Attendants continue to ask for pairings to be built with the A, B, C, and D positions together.  The Company is still operating Airbus A320 and Boeing 737-700 aircraft which requires that 3 position pairings also be constructed.  Management is committed to reviewing the suggestion if it is in line with costs and makes operational sense.
  • Crew Access Issues.  There have been recent reports of hotel notifications not coming through, rosters not appearing on schedules, and other system glitches.  If you experience a glitch or malfunction please contact the ITS Service Desk. Thorough reporting is the key to resolving these issues for a future release.  Contact information for the ITS Service Desk can be found by clicking here (AAG sign-on required) or from Alaska’s World, choose Workgroups > ITS Service Desk from the menu.
  • Staffing Levels.  The Committee discussed concerns with management about the perception of over staffing given the current flight schedule. In the future, there will be opportunities to increase the line averages.  In addition, there will be no staffing leaves offered for December.  Flexibility will still exist with the ability to drop trips into Open Time based on TSN thresholds and the awarding of Personal Drops as the operation permits.  Management reports that there is currently an 85-90% approval rate of Personal Drops at this time. 
  • Crew Hotels and Layover Transportation.  Please continue to file CrewCare reports that include positive and negative feedback.  If you experience any issues with a hotel or layover transportation that is not listed as a reporting category in CrewCare, please contact your Local Hotel Committee. 
  • December 2022 and January 2023 Bidding.  The next few months of bidding are the most difficult for coverage awards.  The first half of December is usually a lighter flight schedule with the bulk of flying in the last two weeks.  Additionally, the dates most Flight Attendants request off will fall on the weekends. The PBS Subcommittee has updated the coverage information from last year and is available to assist you with your questions/concerns. 
  • Month End Overlap.  During the bid award process trips that touch the last 5 days of the prior bid month will be restricted.  Once the awards are posted the restrictions are removed and trading resumes as normal.  
  • Crew Access Known Issues Document.  Known issues with Crew Access are tracked and are posted in a document on the Flight Attendant website.  The document was last updated on October 19, 2022.  The Committee recommends that all Flight Attendants review the document on at least a quarterly basis.  You can find the document on the Flight Attendant website > Schedule and Bidding > Crew Access Help > Crew Access Known Issues.

What The Committee Is Working On

  1. Scheduling a meeting with Network Planning.  The Committee would like to meet with Network Planning in 2023 to discuss our contract, legalities and suggestions. We want to provide management with the Flight Attendant perspective and in an effort to improve our quality of life. 
  2. Review of JCTE/Crew Access transaction performance.  Each month, ITS provides the Committee with data on performance and transactions within JCTE/Crew Access.  The Committee reviews these reports to ensure our service levels are maintained at the appropriate thresholds.
  3. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  4. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
  5. Updating Crew Access videos.  Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

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