Tools & Resources
API
Accommodations Plus International (API) is a contractor that Alaska Airlines uses to manage hotel accommodations and transportation providers for flight crews on layovers.
Read more information about API on their website at http://www.apihotels.com.
Who Do I Contact?
CrewCare (Layover Hotel and Transportation Feedback)
Visit the CrewCare website (AS login required)If you have a layover hotel or transportation concern, first document the issue by writing it up in the CrewCare system.
- Log-in to the inflight website (http://asainflight.alaskaair.com)
- Open the menu
- Click “Hotels”
- Click “Hotel Links”
- Click “My Crew Care”
- Open the menu
- Click “Feedback”
- Click “Provide Feedback”
First Time Using Crew Care?
When you open the Crew Care site for the first time, you’ll need to register with your alaskaair.com email address. After registering, the system will send you a confirmation email. From the confirmation email, click the link to confirm your registration. Once you complete this registration process, you won’t need to do it again.
API has written a user guide for the Crew Care system that you can access by clicking here.
General Assistance
For other assistance, contact any member of your Local Hotel Committee. You can find a list of Committee Members on your Local Council Committees page. For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.
ANC
Dori Marron
anc.hotel.chair@afaalaska.org
View the ANC Committee List >>
HNL
Matt Mitchell
hnl.hotel.chair@afahawaiian.org
LAX (pmAS)
Brian Sherrill
lax.hotel.chair@afaalaska.org
View the LAX (pmAS) Committee List >>
LAX/SEA (pmHA)
Le’a Tupola
47.hotel.chair@afahawaiian.org
PDX
Kelly Hepworth
pdx.hotel.chair@afaalaska.org
SAN
Kanani Vallot
san.hotel.chair@afaalaska.org
View the SAN Committee List >>
SEA (pmAS)
Jarod McNeill
sea.hotel.chair@afaalaska.org
View the SEA (pmAS) Committee List >>
SFO
Hilary Streem
sfo.hotel.chair@afaalaska.org
View the SFO Committee List >>
MEC
James Bozanich, MEC Committee Chairperson
hotel@afaalaska.org
Committee News
View the Hotel Committee news archives
Hotel Committee Meeting Recap – September 2026
In September, our Hotel Committee participated in two meetings: the standing monthly meeting with Crew Hotels on September 14, and a Quarterly Business Review (QBR) with the company’s hotel procurement vendor, API, on September 23 (pmAS) and September 24 (pmHA) in Seattle. Representing you at these meetings were Dori Marron (ANC), Jarod McNeill (SEA pmAS), […]
Staying Safe On Layovers
A joint message from our AFA Hotel Committee; Air Safety, Health & Security Committee (ASHSC); and Employee Assistance Program (EAP)/Professional Standards Committee. Your safety matters to us—and we want you to come home from every trip safe and well. Most layovers go smoothly, and you can keep it that way by staying aware and trusting […]
Hotel Committee Meeting Recap – August 2026
On Monday, August 10, our AFA Hotel Committee Chairpersons met remotely to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA pmAS), Kelly Hepworth (PDX), Hilary Streem (SFO), Brian Sherill (LAX pmAS), Kanani Vallot (SAN), and Matt […]
Hotel Committee Meeting Recap – July 2026
On Monday, July 13, our AFA Hotel Committee Chairpersons met in-person to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA pmAS), Kelly Hepworth (PDX), Hilary Streem (SFO), Le’a Tupola (LAX/SEA pmHA), Brian Sherill (LAX pmAS), and […]
Hotel Committee Meeting Recap – June 2026
On Monday, June 8, our AFA Hotel Committee Chairpersons met in-person to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA pmAS), Kelly Hepworth (PDX), Hilary Streem (SFO), Le’a Tupola (LAX/SEA pmHA), Brian Sherill (LAX pmAS), and […]
