AFA Alaska

Association of Flight Attendants-CWA Alaska Airlines Master Executive Council

Click here to report an issue to AFA
You are here: Home / Committees / Inflight Service Committee / How To Write Up Catering Issues and Concerns

How To Write Up Catering Issues and Concerns

  • If it is a catering safety related issue an ISR or ASAP should be filed.  A catering feedback email that has SAFETY in the subject line will also help the issue to be immediately addressed.
  • Use a regular email for catering errors addressed to catering.feedback@alaskaair.com.  Upper management groups do not need to be copied in—in some respects it slows the process of correcting the problems.
  • The most important thing is to use the following format in the first line of the email DATE/CITYPAIR/FLT#.

For example:

6/20/2016/SEA/    /Flt #723

Missing FC syrup
Linens wet, crinkled and torn

  • If you have pictures they should be included with the email
  • Writing the problem on the boarding bill and taking a picture with my IMD is very efficient.   You can just send the picture from the IMD and catering gets all of the information they need quickly.
Print Friendly, PDF & Email

Latest News

AFA Update – February 19, 2021

In This Edition COVID Vaccine Information for Flight Attendants REMINDER: Scholarship Opportunities Free Training to Former Cabin Crew Transitioning into Job Market Relaxation Exercises – An Essential Tool for Flight Attendants COVID Vaccine Information for Flight Attendants Master Executive Council (MEC) On February 10, AFA International published an AFA Interactive e-mail newsletter with an overview […]

Presidents’ Day Weekend 2021 Pacific Northwest Snowstorm

Presidents’ Day Weekend 2021 Pacific Northwest Snowstorm A Storm for the Record Books What a weekend! The recent Pacific Northwest (PNW) snowstorm was one for the record books, so the systemwide severe irregular operations were not terribly surprising. That being said, it’s clear the operation became profoundly broken at various points: Crew Scheduling “perma hold” […]

AFA Special Update – February 1, 2021

In This Edition Celebrating Black History Month Celebrating Black History Month Human Rights Committee February 1st marks the first day of Black History Month in the United States.  The celebration has a long tradition that can be traced back to 1925 when Harvard trained-historian Carter G. Woodson introduced “Negro History Week”, which sought to raise awareness […]

Never Forget | Honoring Alaska Airlines Flight 261 | January 31, 2000

Never Forget | Honoring Alaska Airlines Flight 261 | January 31, 2000 Photo by Susan Ewbank – From the remembrance ceremony at The Hub in SeaTac on January 29, 2021 It has been twenty one years since we lost Alaska Airlines Flight 261 PVR-SFO when it suffered a catastrophic flight control failure off the coast […]

AFA Update – January 22, 2021

In This Edition Letters of Agreement and Memorandums of Understanding REMINDER: Reserve Availability & Commuting College Scholarship Opportunities Letters of Agreement and Memorandums of Understanding Grievance Committee Our Master Executive Council (MEC) occasionally enters into letters of agreement (LOAs) with management to address situations that were not anticipated or did not exist during contract negotiations.  The […]

Top Posts & Pages

News By Month

News By Category

Air Quality Air Safety, Health, & Security Committee (ASHSC) Alternative Dispute Resolution (ADR) AS/VX Merger Benefits Committee Committees Communications Committee Contract Contract 2014 Negotiations Blog Contract 2021 Council 15 SAN Council 18 LAX Council 19 SEA Council 30 ANC Council 35 SFO Council 39 PDX EAP/Professional Standards Committee Featured Government Affairs Committee Grievance Committee Hotel Committee Human Rights Committee Industry News Inflight Service Committee Inflight Training Committee JNC Blog Latest News Local Councils Master Executive Council (MEC) Mobilization Committee Negotiations Pairing Construction Preferential Bidding System (PBS) Press Releases Reserve Committee Retirement Committee Scheduling Committee Uniform Committee

Want To Stay In The Loop?

The best way to stay connected with up-to-date AFA Alaska news and information is through a subscription to AFA Alaska emails!  Click the button below to sign up.  Already a subscriber?  You can make changes to your email by clicking below!
Sign Up