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How To Write Up Catering Issues and Concerns

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  • If it is a catering safety related issue an ISR or ASAP should be filed.  A catering feedback email that has SAFETY in the subject line will also help the issue to be immediately addressed.
  • Use a regular email for catering errors addressed to catering.feedback@alaskaair.com.  Upper management groups do not need to be copied in—in some respects it slows the process of correcting the problems.
  • The most important thing is to use the following format in the first line of the email DATE/CITYPAIR/FLT#.

For example:

6/20/2016/SEA/    /Flt #723

Missing FC syrup
Linens wet, crinkled and torn

  • If you have pictures they should be included with the email
  • Writing the problem on the boarding bill and taking a picture with my IMD is very efficient.   You can just send the picture from the IMD and catering gets all of the information they need quickly.
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