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    You are here: Home / Committees / Inflight Service Committee / How To Write Up Catering Issues and Concerns

    How To Write Up Catering Issues and Concerns

    July 12, 2016 14:47

    • If it is a catering safety related issue an ISR or ASAP should be filed.  A catering feedback email that has SAFETY in the subject line will also help the issue to be immediately addressed.
    • Use a regular email for catering errors addressed to catering.feedback@alaskaair.com.  Upper management groups do not need to be copied in—in some respects it slows the process of correcting the problems.
    • The most important thing is to use the following format in the first line of the email DATE/CITYPAIR/FLT#.

    For example:

    6/20/2016/SEA/    /Flt #723

    Missing FC syrup
    Linens wet, crinkled and torn

    • If you have pictures they should be included with the email
    • Writing the problem on the boarding bill and taking a picture with my IMD is very efficient.   You can just send the picture from the IMD and catering gets all of the information they need quickly.
    Print Friendly, PDF & Email

    Filed Under: Inflight Service Committee

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