Scheduling Committee
- Flight Attendants are facing technical issues with Crew Access and Open Time trading/dropping, causing stress and frustration.
- Management plans to resolve these issues with server upgrades in June and July and will monitor the system closely during July Open Time.
- Our Scheduling Committee has requested a meeting with management to discuss long-term solutions for the ongoing Crew Access challenges.
Recently, many Flight Attendants have been experiencing technical issues with Crew Access and Open Time trading/dropping. These problems have been causing growing frustration and stress, both professionally and personally. Our Scheduling Committee acknowledges the significant impact and is committed to finding effective solutions while holding management accountable for maintaining systems that operate effectively and reliably.
Management has acknowledged the problems and expressed their commitment to tackling them head-on. As a first step, the JCTE servers are scheduled to undergo an upgrade. New firmware is set to be installed by June 24, followed by upgraded hardware by July 10, or possibly sooner. These enhancements are anticipated to enhance performance and overall system capacity significantly.
To ensure proactive oversight, the Information Technology Services (ITS) team will work closely with Jeppesen to monitor the JCTE platform during the upcoming Flight Attendant Open Time on July 16. This initiative is a step towards resolving the current issues and improving the operational experience for all Flight Attendants.
Furthermore, we expect management to deliver thorough and detailed updates on the measures taken to resolve the server load issues. Clear communication and a comprehensive breakdown of the implemented solutions and improvements are essential to ensure transparency. This will help our Scheduling Committee monitor progress and provide Flight Attendants with accurate, up-to-date information.
To address the more extensive and systemic ongoing challenges with Crew Access, our Scheduling Committee has formally requested a meeting with management to discuss the issues further. This meeting is a critical opportunity for dialogue and exploring concrete solutions to ensure an uninterrupted and contractually compliant experience for Flight Attendants.
Our Scheduling Committee is fully dedicated to actively addressing JCTE-related issues in order to restore operational normalcy and alleviate the challenges faced by Flight Attendants. We appreciate your continued patience and support throughout this process. If you have any questions, don’t hesitate to contact your Local Scheduling Committee.
Bonna "Bo" Booth says
Thank you for this. Three months being unable to drop and cannot swap into bigger trips (that include the day(s) swapping out of and it *thinks* we are trying to drop the existing days “not on a limited day” and it includes them. 😫
I was curious, couldn’t they revert to what it was and work from there if it’s so awful now? Or that too simplistic thinking? Lol.
One of my daughters is a software engineer for Collins Aerospace and I’m sure she’d be chuckling at my ignorance.
But thank you. Over 3 months of watching the infinite spinning orb of death going on and screaming, “Please drop,” is probably a sign something needs to change.