Tonight, the Alaska and Hawaiian merger will reach another major milestone—the integration of both airlines into a single passenger service computer system (PSS). While this change will affect Flight Attendants less than other groups—like Customer Service Agents and airport staff—there are still important updates you should know.
Block2Block App and Onboard Service
Pre-merger Hawaiian Flight Attendants will now use the Block2Block (B2B) app to access flight and passenger information and conduct onboard sales. Here’s what that means:
- Onboard sales will now be transacted using B2B using the new card readers that were distributed over the past few months.
- Elite status recognition begins.
- Catering reports will now be submitted using B2B, via the “catering and service feedback” tab found under your selected flight.
Additionally, Extra Comfort on pre-merger Hawaiian aircraft will transition to Premium Class starting tomorrow, aligning with the existing Alaska Premium Class experience.
Employee Travel
Starting tomorrow, Hawaiian Airlines flights will move to the FLY website. All Air Group employees will use FLY to list for Alaska, Hawaiian, and Horizon flights, streamlining the process for everyone.
For employee travel, pre-merger Alaska aircraft are the Boeing 737 fleet, and pre-merger Hawaiian aircraft are all Boeing 717, Airbus A321, Airbus A330, and Boeing 787 aircraft.
Travel Seniority
Both pre-merger Alaska and Hawaiian employees can now travel on all mainline aircraft with the same boarding priority. Standby list order will be determined by company seniority (year of hire), and if multiple employees have the same hire year, check-in time will determine priority.
It’s important to note that travel seniority is based on company (Alaska/Hawaiian) seniority and is not part of the seniority merger integration process, which is taking place separately to merge the Alaska and Hawaiian Flight Attendant seniority lists. The merged Flight Attendant seniority list is a separate entity that will only be released once we reach and ratify a joint collective bargaining agreement (JCBA).
Jumpseats
Pre-merger Hawaiian Flight Attendants will no longer use ID90 to list for jumpseat travel. All jumpseat listings should now be made through FLY. Once you are listed, approach the Customer Service Agent (CSA) at the gate to request the jumpseat. Jumpseats will be awarded in Flight Attendant seniority order until 30 minutes prior to departure, after which any remaining jumpseats will be awarded on a first-come, first-served basis.
Due to differences in our current collective bargaining agreements, Flight Attendants may only jumpseat on their respective pre-merger carrier’s aircraft. Pre-merger Alaska Flight Attendants are limited to pre-merger Alaska aircraft, and pre-merger Hawaiian Flight Attendants are limited to pre-merger Hawaiian aircraft. This policy will remain until a joint collective bargaining agreement (JCBA) is reached and ratified.
Pre-merger Alaska Flight Attendants will also continue to be able to jumpseat on Horizon Air aircraft and vice versa. The ability to jumpseat on Horizon Air aircraft does not extend to pre-merger Hawaiian Flight Attendants at this time.
Commuters
Even with a single PSS and shared travel platform, commuter policies and benefits remain tied to each pre-merger contract. These will stay separate until a joint collective bargaining agreement (JCBA) is in place.
Pre-merger Alaska Flight Attendants who are registered commuters will continue to use the commuter boarding priority (D8) on pre-merger Alaska aircraft only (including flights operated by SkyWest for Alaska Airlines). The commuter boarding priority does not extend to pre-merger Hawaiian aircraft. FLY will not permit a pre-merger Alaska commuting Flight Attendants to list using the commuter boarding priority on pre-merger Hawaiian aircraft.
Please note: FLY may display a Boeing 787 flight as an Alaska-branded flight, even when the aircraft belongs to the pre-merger Hawaiian fleet. Currently, Boeing 787s are mostly scheduled for Asia and Europe routes but also operate select flights between HNL and SEA and may appear elsewhere, especially during irregular operations. If you commute between HNL and SEA, check the aircraft type before listing to confirm whether it’s a pre-merger Alaska or Hawaiian aircraft.
Pre-merger Hawaiian Flight Attendants who are commuters will continue to be able to use the provisions in the CBA/commuter policy LOA (section 34-28). Pre-merger Hawaiian Flight Attendants can utilize the commuter policy LOA when traveling on pre-merger Alaska aircraft.
Kindness and Patience
Integrating two complex computer systems while keeping the airline running is a major challenge. Customer Service Agents and airport operations employees will be at the forefront of this transition, especially at stations new to the system. Please continue to show patience and kindness in all your interactions with them—whether you’re working a flight, commuting to or from work, or non-reving using your travel benefits.
Questions?
If you have any questions about the changes associated with single PSS, please don’t hesitate to reach out to your LEC Officers.
