AFA Alaska

Association of Flight Attendants-CWA Alaska Airlines Master Executive Council

Click here to report an issue to AFA
Menu
  • Local Councils
    • Anchorage (Council 30)
      • Officers
      • Committees
    • Los Angeles (Council 18)
      • Officers
      • Committees
    • Portland (Council 39)
      • Officers
      • Committees
    • San Diego (Council 15)
      • Officers
      • Committees
    • Seattle (Council 19)
      • Officers
      • Committees
    • San Francisco (Council 35)
      • Officers
      • Committees

    • More About Local Councils >>
    Close
  • Master Executive Council
    • Officers
    • Close
  • Committees
      • Air Safety, Health, & Security (ASHSC)
        • Air Quality
      • Benefits
      • Communications
      • Employee Assistance Program & Professional Standards
      • Government Affairs
      • Grievance
      • Hotel
      • Human Rights
      • Inflight Service
      • Inflight Training
      • Membership
      • Reserve
      • Retirement
      • Scheduling
        • Pairing Construction
        • Preferential Bidding System (PBS)
      • Uniform

    • More About Committees >>
    Close
  • Contract
      • Contract Home
        • Current Contract
        • Ask Contract Questions
      • Contract Resources
        • Read Contract Q&A
        • Explanatory Videos
      • Contract Negotiations
        • 2019 Open Time Tentative Agreement
        • The Negotiating Process
        • 2014 Negotiating Committee
    • Close
  • Resources
      • Issues & Campaigns
        • Flight Attendant Fatigue
      • Newsroom
        • Industry News
      • Event Calendar
      • Membership Services
      • New Members
      • About
      • Links
      Close
    • Contact Us
    You are here: Home / Latest News / Customer Service Agents and TwinHill Uniforms

    Customer Service Agents and TwinHill Uniforms

    March 27, 2014 12:20

    Dear Flight Attendants,

    Recently, Delta Air Lines ended its ground handling relationship with Alaska Airlines in many outstations across the United States.  In cities where many of us are used to seeing Customer Service Agents (CSAs) in Delta uniforms providing customer service for our flights, we will now be working with a new set of CSAs.  These CSAs are not Alaska Airlines employees, but are employed by a variety of ground handling companies who are under contract by Alaska Airlines to provide customer services for our flights.

    The recent transition of Flight Attendants and Alaska CSAs to the Land’s End Business Outfitters (LEBO) uniform severely depleted the inventory of the pieces that are specific to our uniform program within the Land’s End inventory.  Management has advised the Master Executive Council (MEC) that LEBO will not have enough stock to outfit the new vendor CSAs until later this year.  These new vendor CSAs have been outfitted in old TwinHill pieces until LEBO stock has been replenished enough to allow for a transition.  For your information, we have compiled the following list of stations throughout our system that are staffed by CSAs wearing garments produced by TwinHill.

    Alaska Airlines Mexico CSAs

    Alaska Airlines Mexico CSAs in the following stations continue to wear Alaska Airlines TwinHill uniforms:

    • San Jose del Cabo (SJD)
    • Puerto Vallarta (PVR)
    • Mazatlan (MZT)
    • Guadalajara (GDL)
    • Mexico City (MEX)

    Alaska Airlines Mexico CSAs are expected to be transitioned to LEBO uniforms by the end of April.

    Vendor CSAs

    Vendor CSAs in the following stations are currently outfitted with Alaska Airlines TwinHill uniforms:

    • Kahului, Maui (OGG)
    • Honolulu (HNL)
    • Kailua/Kona (KOA)
    • Lihue, Kauai (LIH), effective with the vendor change expected at the end of April
    • Adak (ADK)
    • Manzanillo (ZLO)
    • Ixtapa-Zihuatanejo (ZIH)
    • Salt Lake City (SLC)
    • Tucson (TUS)
    • Dallas/Fort Worth (DFW)
    • Austin (AUS)
    • San Antonio (SAT)
    • Houston-Bush (IAH)
    • Kansas City (MCI)
    • St. Louis (STL)
    • Minneapolis/St. Paul (MSP)
    • Fort Lauderdale (FLL)
    • Atlanta (ATL)
    • Philadelphia (PHL)
    • Newark (EWR)
    • Boston (BOS)

    Vendor CSAs are anticipated to begin transitioning to LEBO uniforms on September 15, 2014.  The transition is expected to be complete by the end of the year.

    Horizon Air PSAs

    Horizon Air Passenger Service Agents (PSAs) handle Alaska Airlines flights and wear some pieces manufactured by TwinHill that are not part of the Alaska Airlines uniform program. The PSAs are located in the following stations:

    • Vancouver, BC (YVR)
    • Bellingham (BLI)
    • Spokane (GEG)
    • Sacramento (SMF)

    There is no plan for Horizon PSAs to transition out of their current uniforms.

    The MEC has and continues to advocate for a faster transition time out of the TwinHill uniform for these CSAs. However, in our discussions with management we are continually told that LEBO stock will not be adequate to begin transition until at least mid-September.

    Some of our Flight Attendants have had severe reactions associated with even casual contact with TwinHill uniform pieces.  Because of the potential for these Flight Attendants to experience very severe reactions as a result of coming into close contact with vendor CSAs wearing the TwinHill uniform, the MEC believes it is important to make this information available.

    In Solidarity,

    Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Becky Strachan, Laura Masserant, Cathy Gwynn and Sandra Morrow

    Print Friendly, PDF & Email

    Filed Under: Latest News, Master Executive Council (MEC)

    Need Help?

    Have an issue or concern to report to AFA?  Click here to access the AFA Alaska online support center.

    Connect with Us on Facebook

    Connect with Us on Facebook

    Follow Us on Twitter

    Tweets by AFAAlaska

    Latest News

    • Council 35 News February 2021
    • AFA Update – February 19, 2021
    • Presidents’ Day Weekend 2021 Pacific Northwest Snowstorm
    • AFA Special Update – February 1, 2021
    • Never Forget | Honoring Alaska Airlines Flight 261 | January 31, 2000
    • Council 35 News January 2021
    • AFA Update – January 22, 2021
    • Safety of Our Crews, Our Flights and Our Country
    • Recurrent Training 2021
    • Council 35 News December 2020

    Latest News

    AFA Update – February 19, 2021

    February 19, 2021 12:00

    In This Edition COVID Vaccine Information for Flight Attendants REMINDER: Scholarship Opportunities Free Training to Former Cabin Crew Transitioning into Job Market Relaxation Exercises – An Essential Tool for Flight Attendants COVID Vaccine Information for Flight Attendants Master Executive Council (MEC) On February 10, AFA International published an AFA Interactive e-mail newsletter with an overview […]

    Presidents’ Day Weekend 2021 Pacific Northwest Snowstorm

    February 16, 2021 19:00

    Presidents’ Day Weekend 2021 Pacific Northwest Snowstorm A Storm for the Record Books What a weekend! The recent Pacific Northwest (PNW) snowstorm was one for the record books, so the systemwide severe irregular operations were not terribly surprising. That being said, it’s clear the operation became profoundly broken at various points: Crew Scheduling “perma hold” […]

    AFA Special Update – February 1, 2021

    February 1, 2021 17:00

    In This Edition Celebrating Black History Month Celebrating Black History Month Human Rights Committee February 1st marks the first day of Black History Month in the United States.  The celebration has a long tradition that can be traced back to 1925 when Harvard trained-historian Carter G. Woodson introduced “Negro History Week”, which sought to raise awareness […]

    Never Forget | Honoring Alaska Airlines Flight 261 | January 31, 2000

    January 31, 2021 16:22

    Never Forget | Honoring Alaska Airlines Flight 261 | January 31, 2000 Photo by Susan Ewbank – From the remembrance ceremony at The Hub in SeaTac on January 29, 2021 It has been twenty one years since we lost Alaska Airlines Flight 261 PVR-SFO when it suffered a catastrophic flight control failure off the coast […]

    AFA Update – January 22, 2021

    January 22, 2021 12:00

    In This Edition Letters of Agreement and Memorandums of Understanding REMINDER: Reserve Availability & Commuting College Scholarship Opportunities Letters of Agreement and Memorandums of Understanding Grievance Committee Our Master Executive Council (MEC) occasionally enters into letters of agreement (LOAs) with management to address situations that were not anticipated or did not exist during contract negotiations.  The […]

    Top Posts & Pages

    • Contract
    • Contact Us
    • Letters of Agreement (LOAs)
    • Membership Services
    • About AFA
    • Uniform Committee
    • Council 18 Committees
    • Los Angeles - Council 18
    • AFA Update – February 19, 2021
    • Portland - Council 39

    Local Councils

    • Anchorage
    • Los Angeles
    • Portland
    • San Diego
    • San Francisco
    • Seattle

    Master Executive Council

    • MEC

    Contract

    • Contract Home

    Committees

    • Air Safety, Health, & Security
    • Benefits
    • Communications
    • EAP/Professional Standards
    • Government Affairs
    • Grievance
    • Hotel
    • Inflight Service
    • Reserve
    • Retirement
    • Scheduling
    • Uniform

    News By Month

    News By Category

    Air Quality Air Safety, Health, & Security Committee (ASHSC) Alternative Dispute Resolution (ADR) AS/VX Merger Benefits Committee Committees Communications Committee Contract Contract 2014 Negotiations Blog Contract 2021 Council 15 SAN Council 18 LAX Council 19 SEA Council 30 ANC Council 35 SFO Council 39 PDX EAP/Professional Standards Committee Featured Government Affairs Committee Grievance Committee Hotel Committee Human Rights Committee Industry News Inflight Service Committee Inflight Training Committee JNC Blog Latest News Local Councils Master Executive Council (MEC) Mobilization Committee Negotiations Pairing Construction Preferential Bidding System (PBS) Press Releases Reserve Committee Retirement Committee Scheduling Committee Uniform Committee
    • Email
    • Facebook
    • Instagram
    • RSS
    • Twitter
    • YouTube

    Want To Stay In The Loop?

    The best way to stay connected with up-to-date AFA Alaska news and information is through a subscription to AFA Alaska emails!  Click the button below to sign up.  Already a subscriber?  You can make changes to your email by clicking below!
    Sign Up

    Connect With AFA

    • Contact Us
    • Online Support Center
    • AFA International
    • CWA
    • AFA Alaska Social Media Guidelines
    • AFA-CWA Mutual Respect Policy

    Copyright © 2013-2020 Alaska Airlines Master Executive Council, Association of Flight Attendants-CWA, AFL-CIO