We know filing for a Medical Leave or Worker’s Compensation can be challenging and we are working to make the process a little easier for you. For now, here are some tips.
When filing for a Medical Leave you have several ways to choose to file your claim.
- Online at www.matrixabsence.com.
- Matrix application, that once it is downloaded to your device allows you to use your camera to send documentation.
- Phone Matrix at 888-205-2590 to file your intake claim. When calling, you will be given the option to have the forms emailed to you or sent by regular mail, the quickest option is to have it sent via email (you will need to print the documents). You have the option of using your Alaska email address and print them at work.
Once you have been assigned a claims examiner, you should ask for their phone number, extension, email address and their fax number. We do hear occasionally that phone calls are not returned in a timely manner, by sending an email you have proof of submitting required paperwork or answering pertinent information.
Matrix will need your doctor’s name and fax number so that they can send a medical certificate that he/she needs to complete and sign. Once your doctor has completed this form and faxes the information to Matrix we think it will be beneficial for the doctor to send you a copy also, they can do this by fax or by email. This gives you the heads up that the documents were sent and also gives you a copy to work from if there should be any questions or need for follow up. If for any reason Matrix should tell you they did not receive this form, please feel free to take it to our Inflight office and they will help you fax the form. Keep the fax receipt as proof it was sent!
For those with Kaiser, you would bypass having the doctor’s office fax and just use the other recommendations.
If a Medical absence or Workers Compensation claim should cause financial difficulties, the Employee Assistance Fund could be of some help. You will find them on Alaskasworld.com under the Employee Resources tab. Your EAP Representatives are a great resource, if you would like to make contact, give Jean Sharrock a call at 949-257-9663 and she will give you a list of available Representatives and you can always contact one of your Officers.
We are working on making Worker’s Compensation an easier process and will send a communication soon.