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        You are here: Home / Archives for online reporting

        AFA Issue Reporting and Resolution

        May 23, 2018 12:00

        Last year, your AFA Alaska Master Executive Council (MEC) introduced the AFA Alaska online support center.  The system is designed for you to document and report scheduling and reserve concerns, situations where you might be facing discipline, potential contractual grievances, and any other issue where you might need AFA support.  The system also allows AFA representatives to better track issues that are occurring, identify trends, and address and resolve issues with management.

        You can access the system using the following link:

        Click here to access the AFA Alaska Online Support Center

        Reporting New Issues

        You can report a new issue in the system by opening a ticket, just follow these steps:

        1. Visit http://support.afaalaska.org/
        2. Click the blue “Open a New Ticket” button
        3. Fill in your personal information (including a non-company email address)
        4. Select the help topic that relates to the issue
        5. Fill in the issue-specific information and provide details

        From this screen, you’ll also be able to attach pictures, PDF files, screenshots, and other information that will help your AFA representatives to have more information available about the issue.

        Once you’ve opened a ticket, you’ll receive a confirmation email and with a ticket number.  Behind the scenes, your ticket will be assigned to an AFA representative who will assist you with the issue.

        What Happens Next

        The AFA representative assigned to your case will work with management to determine a resolution.  If management agrees, then the representative will contact you and advise you of the resolution.  If AFA and management do not agree, the AFA representative might escalate the issue.

        What are SRB and ADR?

        When the AFA representative assigned to your case and management are unable to come to a mutually acceptable resolution, the AFA representative might escalate the issue to Scheduling Review Board (SRB) if the issue is related to scheduling or Alternative Dispute Resolution (ADR) for all other issues.

        SRB and ADR meetings are typically held every other week. Issues can sometimes take a few months to resolve based on the work and discussion involved between management and AFA. If an issue gets resolved in SRB/ADR, the AFA representative assigned to your case will contact  you and advise you of the outcome.

        Grievances

        If there is no resolution in SRB or ADR and there is a contractual violation, AFA will file a grievance.  Contractual grievances must go through the grievance procedures as outlined in section 19 of the Flight Attendant Contract.  If the grievance is not resolved there, it may be escalated to the System Board of Adjustment, where the case would be heard before a neutral arbitrator.  Information about the System Board of Adjustment can be found in section 20 of the Flight Attendant Contract.

        Checking on Open Issues 

        With your ticket number, you can track the status of the ticket online, add additional information and attachments for your AFA representative to have available.  To check on your ticket:

        1. Visit http://support.afaalaska.org
        2. Click the green “Check Ticket Status” button
        3. Enter your email address and ticket number
        4. Click the “View Ticket” button

        As always, the more information and evidence you attach to the ticket (i.e., screenshots, emails, etc.), the better your AFA representatives can assist you.

        Questions?

        If you have questions about reporting issues to AFA or how issues get resolved, please contact your Local Grievance Committee.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; and MEC Grievance Committee Chairperson Stephanie Adams

        Filed Under: Grievance Committee, Latest News, Reserve Committee, Scheduling Committee Tagged With: 2018, Grievance Committee, online reporting, online support center, Reserve Committee, Scheduling Committee

        [AS] Coming Soon: Online Issue Reporting for AFA

        June 6, 2017 05:00

        This message is for pre-merger Alaska Flight Attendants

        Over the past year, your AFA Master Executive Council (MEC) has been working to develop an online system to allow Flight Attendants to report contractual issues and other concerns.  We’re pleased to announce that this new online system will be launching next week.

        The new AFA Alaska online support center will allow you to document scheduling and reserve concerns, situations where you might be facing discipline, potential contractual grievances, and any other issue where you might need AFA support.  After you’ve filed a ticket on an issue, the issue will automatically be routed to the appropriate AFA committee member or officer for follow up.  You’ll also be able to track the progress online and add additional information for your AFA representative to have available.

        Be on the lookout for more information about the new system including access information next week.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green and Brice McGee

         

        Filed Under: Grievance Committee, Latest News, Master Executive Council (MEC), Reserve Committee, Scheduling Committee Tagged With: 2017, online reporting, online support center, ticket

        Need Help?

        Have an issue or concern to report to AFA?  Click here to access the AFA Alaska online support center.

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