AFA Alaska + Hawaiian

Representing the Flight Attendants of Alaska + Hawaiian

Click here to report an issue to AFA
Menu
  • Local Councils
    • Anchorage (Council 30)
      • Officers
      • Committees
    • Honolulu (Council 43)
      • Officers
      • Committees
    • Los Angeles (Council 18 pmAS)
      • Officers
      • Committees
      • Los Angeles/Seattle (Council 47 pmHA)
        • Officers
        • Committees
      • Portland (Council 39)
        • Officers
        • Committees
      • San Diego (Council 15)
        • Officers
        • Committees
        • Seattle (Council 19 pmAS)
          • Officers
          • Committees
        • San Francisco (Council 35)
          • Officers
          • Committees

        • More About Local Councils >>
        Close
      • Master Executive Council
        • Officers
        • Close
      • Committees
          • Air Safety, Health, & Security (ASHSC)
            • Air Quality
          • Benefits
          • Communications
          • Employee Assistance Program & Professional Standards
          • Government Affairs
          • Grievance
          • Hotel
          • Human Rights & Equity
          • Inflight Service
          • Inflight Training
          • Membership
          • Membership Engagement
          • Reserve
          • Retirement
          • Scheduling
            • Pairing Construction
            • Preferential Bidding System (PBS)
          • Uniform

        • More About Committees >>
        Close
      • Contract
          • Contract Home
            • 2025 Alaska Contract
            • 2025 Hawaiian Contract Extension
            • Ask Contract Questions
          • Contract Resources
          • Alaska Contract Negotiations (2022-2025)
        • Close
      • Resources
          • What To Do If You Encounter Contaminated Cabin Air
          • Issues & Campaigns
          • Newsroom
            • AFA News Now
          • Event Calendar
          • Membership Services
          • New Members
          • About
          • Links
          Close
        • Merger
          • Joint Negotiating Committee
          • Close
        • Contact Us
        You are here: Home / Archives for Reserve Committee

        Meet Our Local Chairpersons – August 2026

        August 19, 2026 12:50 Leave a Comment

        We’re excited to introduce our next group of SEA Local Committee Chairpersons for the current LEC Officer term. They officially start their terms on October 1, 2026. Below you’ll find brief biographies that highlight their backgrounds and experiences as they prepare to support our Members at Council 19.

        David Lake | Local ASHSC Chairperson

        David began his career as a Flight Attendant in 1979, initially based in Denver, CO with Continental Airlines. He joined Alaska Airlines in 1982.

        He is honored to continue in his role as Local ASHSC Chairperson for SEA. Beyond his primary responsibilities of working to improve health, safety, and security of our Flight Attendants, he works with SEA Base leadership on a variety of areas impacting our workgroup, including ground and flight operations, training, aircraft catering, maintenance, and customer service.

        In addition to his current position at the local level, David also serves as the MEC ASHSC LOSA Representative. Passionate about continuous improvement, he previously served as MEC ASHSC Chairperson, and he remains dedicated to strengthening programs to ensure the well-being and operation excellence of his colleagues across the airline.

        Jack Espinosa | Local ASHSC Vice-Chairperson

        Jack has been a Flight Attendant since 2022 and holds a university degree in Business Management. Bringing a strong foundation in risk management and operational oversight from his background in audio/visual production management, where he served as a production manager and safety coordinator, Jack naturally gravitated towards aviation safety. His active Union involvement began after serving as a guest Flight Attendant speaker at an AFA Safety Base meeting with management and base leadership. Inspired to advocate directly for his flying partners, he served two years as a local ASHSC committee member for SEA.

        Stepping into his new role as Vice-Chairperson, Jack is focused on supporting and advising the ASHSC Chairperson and LEC, maintaining consistent communication by writing and producing bi-monthly safety newsletter, and actively identifying ways to enhance safety policies and operational procedures.

        Outside of flying and safety work, Jack is an avid food enthusiast on layovers, always looking for the best local pizza, burger, or sandwich spots.

        Conner Gallagher | Local Reserve Chairperson

        Conner began his career as an Alaska Airlines Flight Attendant in 2017 after previously flying for Horizon Air from 2014 to 2017. He holds a Bachelor of Arts degree from Seattle University and has served as SEA Local Reserve Committee Chairperson since 2019.

        Conner became involved with AFA because he wanted to help Flight Attendants better understand and exercise their contractual rights, particularly while navigating the unique challenges of reserve life. He has seen firsthand how knowledgeable advocacy can make a meaningful difference for individual members and believes strongly in holding management accountable to the contract.

        In his continued role with the Reserve Committee, Conner’s priorities are to advocate for greater flexibility and quality of life for reserves, ensure contractual provisions are applied correctly and consistently, and continue identifying opportunities to improve the reserve experience.

        Outside of work and Union advocacy, Conner enjoys skiing, real estate, weightlifting, spending time with his three dogs and family, and going to concerts.

        Ian Haywood | Local Reserve Vice-Chairperson

        Ian started flying in 2017 and has been an AFA volunteer since passing probation. He served as Local Reserve Vice-Chairperson and Mobilization Chairperson from 2022-2024. In these roles, he worked with Flight Attendants understanding the importance of empowerment, and member engagement. He is passionate in ensuring that more reserves feel supported and able to understand their contract, while developing a relationship with AFA that encourages them to become engaged Members.

        He is committed to building a connection between Flight Attendants and Union leadership through education, communication and advocacy. Outside of work and Union activities, he enjoys his travel benefits extensively with his boyfriend and is a cruise traveler, taking five or six cruises a year.

        Rita Tillou | Local Scheduling Chairperson

        Rita has proudly worn the wings of an Alaska Airlines Flight Attendant since 1988. With nearly four decades of dedication to her career and fellow Flight Attendants, she continues to be a passionate advocate for her peers. Rita served as the Local Scheduling Co-Chairperson before transitioning to the Local Scheduling Chairperson, where she remains honored to support our SEA-based Flight Attendants.

        Throughout her career, Rita has devoted more than a decade to representing her fellow Flight Attendants through the Scheduling, Benefits, and Inflight Service committees. Her commitment to fairness and service has been a meaningful part of her Union advocacy and career.

        Family is at the heart of Rita’s life. She has been married to her college sweetheart for 41 years, and together they have two children and two cats. Her passion for aviation is truly a family affair: her husband is also a Flight Attendant, her son is a Pilot, and her daughter-in-law is a Flight Attendant. Outside of flying and AFA, Rita enjoys spending time with family and friends and traveling.

        Dena Heath | Local Uniform Chairperson

        Dena began her career with Alaska Airlines in 2012. Before becoming a Flight Attendant, she spent 16 years in retail management, specializing in visual display and merchandising. She holds a degree in Visual Communications from the Fashion Institute of Design and Merchandising.

        With her passion about uniforms, Dena is excited to continue serving as Local Uniform Chairperson in SEA. She brings her experience, creativity, and attention to detail to the role and looks forward to continuing to support her fellow Flight Attendants.

        Outside of work, Dena loves spending tie with her 5-year-old daughter, Charlie, and making the most of their time together.

        Filed Under: Council 19 SEA (pmAS) Tagged With: ASHSC, Council 19, pmAS, Reserve Committee, Scheduling Committee, SEA, Uniform Committee

        Council 35 – News November

        December 8, 2021 13:35


        Important Dates

        • Dec 1-15:  Travel Open Enrollment
        • Dec 31:   Dependent Verification
        • Dec 31:  Current Uniform Allotment ends
        • Dec 31:  Annual Compliance Training (ACT) CBT due
        • Jan 1:  Contractual Uniform Allotment added

        COVID-19 Points Forgiveness

        Per the new agreement with management, Flight Attendants can once again submit for points forgiveness for COVID-19 related absences with corresponding documentation.  The time limits for submitting have been suspended.  If you’ve had a previous submission denied due to timeliness, please resubmit for points removal.  This process is manual, so allow some time for the adjustment to show on the attendance record. To request a points review, visit:

        Alaskasworld>>Inflight >>Administration>>Performance>>COVID-19 Absence Reporting Form

        Reporting Service Safety Hazards

        by Brad Young, Council 35 ASHSC Chair/Council Rep

        Please remember to report any safety hazards that you experience while performing the expanded onboard service.  This could include examples of increased exposure to passengers (e.g. passenger removing their mask to speak to you, etc.) or other hazards related to service.  Please also report any trash stowage concerns or issues (e.g. trash was stowed under the last row, in the LAV or in the O/H bin) due to the lack of dedicated ‘trash cart’ space or lack of galley trash bin space in the aircraft.    Please fill out both an FAIR and ASAP report in those events.  You can report these hazards through Block2Block and/or ReportIt! by submitting either a FAIR and/or ASAP for each flight on which they occur.  It is important to include the terms “COVID-19″ and “service” in your narrative to ensure they are correctly categorized by management.  This data will help our AFA representatives (Inflight Service and Safety Committees) to advocate for safe levels of service and/or further reduce onboard service again. 

        Dependent Verification

        If you were in the group of selected employees in the dependent audit, the deadline to provide documentation for dependents receiving health care coverage is 12/31/21.

        New Reserve Committee Members

        Council 35 is happy to announce and welcome not only one new committee member, but two!  Meg Casey and Camile Caldwell have stepped forward to co-chair the Council 35 Reserve Committee and the timing couldn’t be more perfect with all the hiring expected next year.  Get to know these wonderful volunteers by reading their bios in their own words:


        Meg Casey

        Meg grew up as an Army brat and served for several years in the Coast Guard which ultimately led to her love of travel and meeting new people.  It was with this in mind that she decided to pursue a career as a flight attendant with Virgin America in 2017 and now she’s not sure why she didn’t become a flight attendant sooner.  She has been SFO based since she started flying and has bounced back and forth between reserve and having a line for the last 4 years.  Meg knows how tough it can be to be on reserve, especially now, and she wants to serve as an advocate for our SFO reserves.  She’s excited to serve in her new role and would like to invite you to reach out with any questions or concerns about reserve life or the reserve portion of the contract.  Meg lives in the North Bay, and when she’s not flying, she enjoys hiking, traveling, reading, and trying all the food.

        Camile Caldwell

        Camile began her Flight Attendant career in October of 2017 with Virgin America, and quickly discovered her love of travel and the airline industry as a whole. She has been on and off reserve for her entire career, adapting to whatever crew scheduling throws her way, and holds a reserve line currently. With the drop off in flying due to COVID she took a voluntary furlough, which only made her realize how much she missed working and, upon returning to work, how much she wanted to get more involved within the FA workgroup. Camile is extremely eager to become a resource for all SFO reserves, work to help them better understand their contract, and be a voice for reserves within the union and to management. Before becoming a Flight Attendant Camile graduated from California Polytechnic State University with a BS in Geology. She currently lives in Sacramento and enjoys spending time with friends and family whenever she can.

        Have a question for SFO Reserve?  Both Meg and Camile can be reached at sfo.reserve@afaalaska.org.

        Year End Reminders

        Uniform Allotment-Use it or Lose it

        In January 2022 a new set of funds will be allotted to all Flight Attendant that meet the criteria (JCBA §13.D.6), however none of the funds from this year will roll-over (JCBA §13.D.1).  If you want to make any last minute orders (even for backordered items), now is the time to do it.

        Record Improvement

        JCBA § 32.G.4. Flight Attendants meeting the following conditions will have attendance points reduced to zero:

        • 4 or less attendance points at the end of the year
        • achieves 480 TFP for the year
        • does not accumulate any attendance points for the months of November and December

        The manual adjustment occurs mid-January which will be reflected on FAs attendance point records.

        480

        Flight Attendants must achieve 480 TFP for the year to maintain the following benefits:

        • Uniforms §13.D.6
        • Vacation §16.L.4
        • Health Insurance §33.B.1-4
        • Attendance year-end record improvement §32.G.4 

        To see your TFP accruals for the year, please visit:


        Alaskasworld>>Inflight Page>>Administration>>Calculators

        We’re Here to Help:  Online Support Center

        The best way to contact us for support is by submitting an online support ticket.  By selecting the type of concern you have, the best rep for your situation can assist you.  The online support ticket system is for AFA use (not management) and is confidential, so please use a personal email address to open a request.  Direct emails and contact info can also be found on the SFO Committee Page.

        Want More News?  
        The Alaska MEC (of which Council 35 is a part) is proud to announce a new communication strategy called “AFA Alaska News Now,” which can be found on popular social media sites such as Facebook, Twitter and Instagram.  Additionally a recap of the news will be published in an “AFA Alaska News In Review” weekly digest.  Don’t like social media?  No problem!   “AFA Alaska News in Review” will be sent to personal email addresses on file, so those of you who do not have social media and do not check the AFA Alaska websites regularly will still receive the information.  Use this link if you need to make a change or update to your personal email address.

        Happy Holidays and Fly Safe!

        In solidarity,

        Melissa, James and Brad


        Melissa Osborne, LEC President •  Melissa.osborne@afaalaska.org • 415-275-1322
        James Ikehara, LEC Secretary •  James.ikehara@afaalaska.org  • 415-289-9011
        Bradley Young, Council Representative • Bradley.young@afaalaska.org • 916-508-3503

        Filed Under: Council 35 SFO Tagged With: ASHSC, Council 35, COVID, COVID-19, Inflight Service, Newsletter, points, Reserve Committee, uniform

        Council 35 News October 2021

        November 3, 2021 20:36

        Council 35 News-October 2021


        Important Dates

        • Oct 31: Q3 CBT due soon!
        • Nov 17:  Alaska Benefits Open Enrollment ends
        • Nov 18: CA Membership Meeting

        New Committee Members

        Council 35 would like to send out a warm welcome to our newest volunteers!  Two members have stepped up to fill in the recently vacated Hotel Committee chair position and to join our Air Safety Health and Security Committee. Introductions are provided in their own words:


        ASHSC: Stephanie Garnett

        Stephanie started her career with Alaska Airlines in February of 1999.  She likes to refer to herself as a recycled FA having worked as a stewardess for Pan American World Airways back in the glory days.  As a member of the SEA ASHSC for many years,  she has earned 2 Soars awards.  In addition, Stephanie serves as the AFA MEC Inflight Service Committee Chairperson.  Safety is always paramount with any service decisions.  Becoming tired of Seattle weather Stephanie moved to Honolulu almost two years ago with her two Pixie Bob cats.  She has family on Oahu as well as the Bay area and enjoys spending time with them.  Stephanie would like to invite you to reach out with any safety concerns you might have and would be willing answer some service questions as well. She is pleased  to start a new chapter in her flying career by joining the SFO base and having the opportunity to be a member of the  SFO ASHSC.

        Hotel: Cassie Dole

        Cassie began her career in the airline industry over 15 years ago. Starting as a gate agent with JetBlue in 2004, she quickly realized her real drive was in being a flight attendant. After a year with United Airlines, she was hired on with Virgin America in 2007. She quickly transitioned to the training department, and it was there that she found her next role as instructor, preparing flight attendants for life out on the line. Being a part of the cadre team for Virgin America’s international flight certification solidified her love of international travel.  In 2010, she was able to partake in a crew exchange with Virgin Australia and was based in Sydney for a year. Traveling and overnight work trips are a passion of hers, she’s excited to channel that motivation, along with her desire to assist fellow flight attendants, in her new role. When not flying the line, Cassie can be found in the recurrent training office instructing, exploring local San Francisco restaurants, or traveling the world.

        Reserve Committee Opportunity

        Council 35 has a chair opening in the Reserve Committee.  Please review the duties and responsibilities which can be found on our website. If you are interested in volunteering, please submit a letter expressing your interest to sfo@afalaska.org. 

        Annual Benefits Enrollment

        The Alaska Benefits Open Enrollment period for 2022 benefits ends November 17, 2021. Changes will become effective January 1, 2022.  To see plan options, visit:

        Alaskasworld>>Benefits/Pay>>Benefits>>Healthcare

        Have additional questions?  Please reach out to the SFO Benefits Committee chair, Julie Pearson, for more assistance.

        California Local Council Membership Meeting

        The next membership meeting for Council 35 members will be Thursday, November 18, 2021 at 1100 via Zoom. The purpose will be to discuss news and events happening in California bases at Alaska.  This meeting will be a combined council meeting and open to all Council 35 (SFO), 18 (LAX) and 15 (SAN) members in good standing (up-to-date on dues).  Deadline to submit agenda items is 11/15/21.  To attend, please register here.

        Year End Reminders

        Record Improvement

        JCBA § 32.G.4. Flight Attendants meeting the following conditions will have attendance points reduced to zero:

        • 4 or less attendance points at the end of the year
        • achieves 480 TFP for the year
        • does not accumulate any attendance points for the months of November and December

        The manual adjustment occurs mid-January which will be reflected on FAs attendance point records.

        PPP

        JCBA §21.R. November is the last of the collective block months in the Flight Attendant Productivity Premium Program (PPP).  Payout for the block months will be December 20th.  To see your accruals, please visit:

        Alaskasworld>>Inflight Page>>Administration>>Calculators

        480

        Flight Attendants must achieve 480 TFP for the year to maintain the following benefits:

        • Uniforms §13.D.6
        • Vacation §16.L.4
        • Health Insurance §33.B.1-4
        • Attendance year-end record improvement §32.G.4 

        Got a question?

        Contact information for Council 35 committee members can be found on our website.  You can also open an online support ticket and the appropriate rep will respond.

        In solidarity,

        Melissa, James and Brad


        Melissa Osborne, LEC President •  Melissa.osborne@afaalaska.org • 415-275-1322
        James Ikehara, LEC Secretary •  James.ikehara@afaalaska.org  • 415-289-9011
        Bradley Young, Council Representative • Bradley.young@afaalaska.org • 916-508-3503

        Filed Under: Council 35 SFO Tagged With: Benefits, Council 35, Newsletter, Reserve Committee

        AFA Update – January 22, 2021

        January 22, 2021 12:00

        In This Edition

        • Letters of Agreement and Memorandums of Understanding
        • REMINDER: Reserve Availability & Commuting
        • College Scholarship Opportunities

        Letters of Agreement and Memorandums of Understanding

        Grievance Committee

        Our Master Executive Council (MEC) occasionally enters into letters of agreement (LOAs) with management to address situations that were not anticipated or did not exist during contract negotiations.  The MEC also enters into memorandums of understanding (MOUs) with management in order to clarify existing contractual language.  Both LOAs and MOUs are binding agreements and are fully enforceable documents.

        LOAs and MOUs are accessible on the current contract page of the AFA Alaska website and can also be accessed on the IMD through the Goodreader app (ASFA Supplemental > Collective Bargaining Agreement).

        Recent LOAs and MOUs

        Fatigue Risk Management Plan (FRMP) – outlines how the company’s FRMP will be structured, including how reports will be coded and handled as well as disciplinary protections.  Also guarantees AFA representation on the Fatigue Review Board (FRB).

        Aviation Safety Action Program (ASAP) – renews the ASAP program (FAA requires that the ASAP MOU be renewed every two years).

        COVID-19 Agreements Extension – Through March 2021 – extends the Temporary Waiver of Discipline Delivery Confirmation MOU (04/14/2020) and Commuter Policy and Utilizing Other Airline (OAL) Carriers During COVID-19 Schedule Disruptions LOA (04/07/2020).  Both will remain in effect through March 31, 2021. 

        Boeing 737 MAX 9 Proving Activities – outlines Flight Attendant involvement in FAA-required proving activities for the Boeing 737 MAX 9 aircraft and ensures AFA participation in the process.

        Questions?

        If you have questions about LOAs or MOUs, please contact your LEC President or Local Grievance Committee.


        REMINDER: Reserve Availability & Commuting

        Reserve Committee

        There have recently been some instances where Reserve Flight Attendants were disciplined for not being physically present in their domicile during their entire availability period.  Contractually, reserve availability periods run from 00:00 to 14:00 for AM reserve, 10:00 to 23:59 for PM reserve, and 00:00 to 23:59 for ER reserve.  During these times, a Reserve Flight Attendant must be present in their domicile, contactable, and available to report for an assignment within two hours.

        Even if a Reserve Flight Attendant has self-assigned or otherwise already been given an assignment, this does not relieve them of the requirement to be in their domicile during their entire reserve availability period.  There are certain circumstances when they may be removed from the assignment and given another assignment as indicated in the CBA.  Crew Scheduling has the right to utilize this contractual language and does so on a regular basis.

        Example: Reserve Flight Attendant has a 4-day block of PM reserve days starting on the 20th of the month.  On the 19th, they self-assign a 4-day trip with a report time of 21:00 on the 20th.  The Reserve Flight Attendant is still required to be contactable starting at 10:00 on the 20th and be able to accept an assignment and report within two hours.  Even though the F/A has self-assigned a trip, Crew Scheduling retains the right to contact the F/A at or after 10:00, remove the self-assignment as indicated in the CBA, and give the F/A another legal assignment.

        Release on Last Day of Reserve Block

        Section 11.C.5 of the CBA provides Reserve Flight Attendants with the right to request release from the remainder of their reserve obligation on the last day of a reserve block after the last Company-operated flight that the Reserve would be legal to fly has departed the domicile.  In order to take advantage of this contractual provision, a Reserve Flight Attendant must call Crew Scheduling and request to be released from the remainder of their reserve availability period.  Once released by Crew Scheduling, the Reserve Flight Attendant is free from further duty and may commute home.  If a Reserve Flight Attendant does not request release, they are still considered on duty and are obligated to physically remain in domicile until the end of their reserve availability period.

        Questions?

        If you have questions about commuting while on reserve, please contact your Local Reserve Committee.


        College Scholarship Opportunities

        AFA International

        As an AFA and CWA Member, you and/or certain eligible dependents have the opportunities for at least three different scholarships, and the ability to earn a degree with no out of pocket expense for tuition, fees, and e-books.  The time for applying is now!

        Brought to you by our Union, these benefits of union membership have become very popular with members.  Please see the respective links for detailed information, and good luck in obtaining financial assistance.

        AFA Scholarship Fund

        The Association of Flight Attendants Scholarship Fund is intended to provide financial assistance to dependents of our active members who will be attending a college or university.  The deadline for applications is April 10.  Details are available on the AFA International website at http://www.afacwa.org/scholarships.

        CWA Joe Beirne Scholarship

        The Joe Beirne Scholarship is offered by CWA. The deadline for applications is April 30.   Details on this scholarship are on the CWA website at http://www.cwa-union.org/pages/beirne.

        Union Plus Scholarship Program

        Union Plus provides a suite of scholarships, educational discounts, and loans available for union members.  You can find information at https://www.unionplus.org/college-education-financing.  One additional “click” brings up the scholarship applications that may be submitted online by the deadline of January 31.

        Union Plus Free College Benefit

        In addition, there is a free college benefit available through Union Plus for active and retired Members and their families with the opportunity to earn an associate degree completely online – for FREE.  Details and an application are online at https://www.unionplusfreecollege.org.  This benefit can save you thousands of dollars.

        Questions?

        If you have any questions, please contact your LEC Officers

        Filed Under: Grievance Committee, Latest News, Master Executive Council (MEC), Reserve Committee Tagged With: 2021, LOA, MOU, Reserve Committee

        AFA Issue Reporting and Resolution

        May 23, 2018 12:00

        Last year, your AFA Alaska Master Executive Council (MEC) introduced the AFA Alaska online support center.  The system is designed for you to document and report scheduling and reserve concerns, situations where you might be facing discipline, potential contractual grievances, and any other issue where you might need AFA support.  The system also allows AFA representatives to better track issues that are occurring, identify trends, and address and resolve issues with management.

        You can access the system using the following link:

        Click here to access the AFA Alaska Online Support Center

        Reporting New Issues

        You can report a new issue in the system by opening a ticket, just follow these steps:

        1. Visit http://support.afaalaska.org/
        2. Click the blue “Open a New Ticket” button
        3. Fill in your personal information (including a non-company email address)
        4. Select the help topic that relates to the issue
        5. Fill in the issue-specific information and provide details

        From this screen, you’ll also be able to attach pictures, PDF files, screenshots, and other information that will help your AFA representatives to have more information available about the issue.

        Once you’ve opened a ticket, you’ll receive a confirmation email and with a ticket number.  Behind the scenes, your ticket will be assigned to an AFA representative who will assist you with the issue.

        What Happens Next

        The AFA representative assigned to your case will work with management to determine a resolution.  If management agrees, then the representative will contact you and advise you of the resolution.  If AFA and management do not agree, the AFA representative might escalate the issue.

        What are SRB and ADR?

        When the AFA representative assigned to your case and management are unable to come to a mutually acceptable resolution, the AFA representative might escalate the issue to Scheduling Review Board (SRB) if the issue is related to scheduling or Alternative Dispute Resolution (ADR) for all other issues.

        SRB and ADR meetings are typically held every other week. Issues can sometimes take a few months to resolve based on the work and discussion involved between management and AFA. If an issue gets resolved in SRB/ADR, the AFA representative assigned to your case will contact  you and advise you of the outcome.

        Grievances

        If there is no resolution in SRB or ADR and there is a contractual violation, AFA will file a grievance.  Contractual grievances must go through the grievance procedures as outlined in section 19 of the Flight Attendant Contract.  If the grievance is not resolved there, it may be escalated to the System Board of Adjustment, where the case would be heard before a neutral arbitrator.  Information about the System Board of Adjustment can be found in section 20 of the Flight Attendant Contract.

        Checking on Open Issues 

        With your ticket number, you can track the status of the ticket online, add additional information and attachments for your AFA representative to have available.  To check on your ticket:

        1. Visit http://support.afaalaska.org
        2. Click the green “Check Ticket Status” button
        3. Enter your email address and ticket number
        4. Click the “View Ticket” button

        As always, the more information and evidence you attach to the ticket (i.e., screenshots, emails, etc.), the better your AFA representatives can assist you.

        Questions?

        If you have questions about reporting issues to AFA or how issues get resolved, please contact your Local Grievance Committee.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; and MEC Grievance Committee Chairperson Stephanie Adams

        Filed Under: Grievance Committee, Latest News, Reserve Committee, Scheduling Committee Tagged With: 2018, Grievance Committee, online reporting, online support center, Reserve Committee, Scheduling Committee

        Need Help?

        Have an issue or concern to report to AFA?  Click here to access the AFA Alaska online support center.

        Latest News

        • AFA News in Review – August 21, 2026
        • Council 47 Officer Update – August 2026
        • Reserve Committee Update – August 2026
        • Uniform Committee Meeting Recap – 3rd Quarter 2026
        • Meet Our Local Chairpersons – August 2026
        • Hotel Committee Meeting Recap – August 2026
        • August Bidding Extension and Reserve Webinar
        • Council 47 SEA Base Update – Membership Meeting Recap
        • Hawaiian Inflight Service Committee Update – LHR Test Flights in September
        • AFA News in Review – August 14, 2026

        Uniform Committee Meeting Recap – 3rd Quarter 2026

        August 19, 2026

        This message is for pre-merger Alaska Flight Attendants On Thursday, August 13, our pre-merger Alaska AFA Uniform Committee Chairpersons met to discuss their ongoing work to represent Flight Attendants and push for improvements in the workplace. Representing you at the meeting were Kim Mazzolini (ANC), Dena Heath (SEA), Diana Berni (PDX),  Lisa Mueller (SFO), Heather […]

        Hotel Committee Meeting Recap – August 2026

        August 19, 2026

        On Monday, August 10, our AFA Hotel Committee Chairpersons met remotely to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA pmAS), Kelly Hepworth (PDX), Hilary Streem (SFO), Brian Sherill (LAX pmAS), Kanani Vallot (SAN), and Matt […]

        787-9 Inflight Service Grievance: Protecting Our Contract and Standards

        August 14, 2026

        This message is for pre-merger Hawaiian Flight Attendants For decades, Hawaiian Airlines Flight Attendants have defined the Spirit of Aloha. We take pride in delivering world-class service, but management’s current Boeing 787-9 service model is threatening that legacy. It isn’t just inefficient—it’s an unsustainable pace that undermines the quality our passengers expect and the professional […]

        Pre-Merger Alaska Reserve Webinar Video and Q&A Recap – August 6, 2026

        August 12, 2026

        This message is for pre-merger Alaska Flight Attendants Thank you to everyone who joined our first pre-merger Alaska Reserve Webinar! We created this interactive session to share practical contract tips and help you feel more confident about reserve life. You can now watch the recording on our YouTube channel using the link below. Please note that […]

        Wrapping Up Membership Engagement Focus Month: Stronger Together

        August 4, 2026

        July was a remarkable month for our Membership Engagement Committee. We set out with a clear purpose: to bring our Flight Attendant community closer together, share valuable resources, and build authentic connections throughout our system. Over the past four weeks, we explored what it means to be engaged in our AFA family. We kicked things […]

        Recent Posts

        • AFA News in Review – August 21, 2026
        • Council 47 Officer Update – August 2026
        • Reserve Committee Update – August 2026
        • Uniform Committee Meeting Recap – 3rd Quarter 2026
        • Meet Our Local Chairpersons – August 2026
        • Hotel Committee Meeting Recap – August 2026
        • August Bidding Extension and Reserve Webinar
        • Council 47 SEA Base Update – Membership Meeting Recap
        • Hawaiian Inflight Service Committee Update – LHR Test Flights in September
        • AFA News in Review – August 14, 2026
        • 787-9 Inflight Service Grievance: Protecting Our Contract and Standards
        • Local Committee Appointments – August 2026
        • Pre-Merger Alaska Reserve Webinar Video and Q&A Recap – August 6, 2026
        • Council 47 SEA Base Update – SEA Membership Meeting Final Reminder
        • AFA News in Review – August 7, 2026

        Local Councils

        • Anchorage
        • Honolulu
        • Los Angeles (pre-merger Alaska)
        • Los Angeles/Seattle (pre-merger Hawaiian)
        • Portland
        • San Diego
        • San Francisco
        • Seattle (pre-merger Alaska)

        Master Executive Council

        • MEC

        Contract

        • Contract Home

        Committees

        • Air Safety, Health, & Security
        • Benefits
        • Communications
        • EAP/Professional Standards
        • Government Affairs
        • Grievance
        • Hotel
        • Human Rights
        • Inflight Service
        • Membership Engagement
        • Reserve
        • Retirement
        • Scheduling
        • Uniform

        News By Month

        News By Category

        AFA News Now Air Quality Air Safety, Health, & Security Committee (ASHSC) Alternative Dispute Resolution (ADR) AS/HA Merger AS/VX Merger Benefits Committee Committees Communications Committee Contract Contract 2014 Negotiations Blog Council 15 SAN Council 18 LAX (pmAS) Council 19 SEA (pmAS) Council 30 ANC Council 35 SFO Council 39 PDX Council 43 HNL Council 47 LAX/SEA (pmHA) EAP/Professional Standards Committee Extension 2021 Blog Featured Government Affairs Committee Grievance Committee Hotel Committee Human Rights & Equity Committee Industry News Inflight Service Committee Inflight Training Committee JNC Blog Joint Negotiating Committee (JNC) Latest News Local Councils Master Executive Council (MEC) Membership Engagement Committee Message from the MEC President Mobilization Committee Negotiations Pairing Construction Preferential Bidding System (PBS) Press Releases Reserve Committee Retirement Committee Scheduling Committee Uniform Committee
        • Email
        • Facebook
        • Instagram
        • YouTube

        Want To Stay In The Loop?

        Stay up-to-date on AFA Alaska + Hawaiian news and information by signing up for our email and text message updates. Click a button below to get started or update your preferences if you're already a subscriber.
        Sign Up for Emails
        Sign Up for Text Updates

        Connect With AFA

        • Contact Us
        • Online Support Center
        • AFA International
        • CWA
        • AFA Alaska + Hawaiian Social Media Guidelines
        • AFA-CWA Mutual Respect Policy

        Copyright © 2013-2026 Alaska/Hawaiian Airlines Master Executive Council, Association of Flight Attendants-CWA, AFL-CIO