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    You are here: Home / Archives for Inflight Service

    AFA Special Update – September 9, 2020

    September 9, 2020 17:25

    In This Edition

    • Health and Safety Concerns with Onboard Service

    Health and Safety Concerns with Onboard Service

    Master Executive Council (MEC)

    According to the Centers for Disease Control and Prevention (CDC), COVID-19 is thought to spread through respiratory droplets produced when an infected person coughs, sneezes, or talks.  The spread predominantly occurs between people who are in close contact with others (within about 6 feet).  Guidance from the CDC also indicates that people who don’t live in the same household should maintain 6 feet of distance from one another and that a mask is not a substitute for social distancing.  Though management has implemented a policy requiring the use of face coverings by passengers and employee onboard the aircraft, it is practically impossible for Flight Attendants to maintain physical distancing of 6 feet from other people in the aircraft cabin, especially while conducting onboard service. 

    On July 16, management rolled out a significant expansion of onboard service which involved the addition of several additional beverage choices, including the return of hot beverages including coffee and tea.  This expansion was followed up by further additions on August 16 coupled with the return of ice on the beverage cart.  The addition of so many components of onboard service seems counterintuitive during the middle of the COVID-19 pandemic.  

    Flight Attendants Are Unnecessarily Being Put At Risk 

    By requiring unnecessary interactions with passengers that are not related to safety of the flight, management continues to place Flight Attendants at greater risk of contracting COVID-19 by increasing required interactions with passengers and mandating additional time in the aisle to complete the increased service.  Though management now allows Flight Attendants to bring and wear their own protective eyewear or face shields from home, this is not a substitute for the CDC recommendation to maintain physical distancing. 

    These concerns were resoundingly echoed by data collected from the AFA COVID-19 Onboard Service Survey.  Over 1300 Flight Attendants responded to the survey, which was conducted between July 28 and August 2.  Several key points from the survey include: 

    • Only 18% of those surveyed answered affirmatively* that they believe management considered the safety and health of Flight Attendants when adding beverages back to the onboard service
    • Only 22% of those surveyed answered affirmatively* that they believe the number and type of beverages added back were appropriate given current concerns regarding COVID-19
    • Over 65% of those surveyed indicate that they have experienced passengers removing their face covering multiple times per flight since the July 16 onboard service expansion  

    *An affirmative answer is indicated by a response of strongly agree or agree

    Comments submitted by Flight Attendants as part of the survey list dozens of reports of passengers removing their face covering to interact with Flight Attendants despite onboard announcements directing passengers to keep their face coverings on.  Further reports tell of Flight Attendants observing passengers keeping their face coverings off for extended periods of time as they wait for hot beverages to cool.  The results of the survey, as well as a representative selection of comments submitted by Flight Attendants, were shared with management shortly after the survey closed.

    Management’s Position: Passenger Satisfaction Matters More

    Members of the AFA Air Safety, Health, & Security Committee (ASHSC), Inflight Service Committee, and the MEC have been continually engaging with management to address the risks to Flight Attendant safety and health presented by the expansion of onboard service.  These conversations have involved every level of management within Alaska Airlines, and have included management from inflight, labor relations, safety, and marketing.  AFA Representatives have repeatedly asked management to “stop the operation” and “own safety” by pulling back the expanded onboard service and returning to the pre-July 16 offering.  

    Management, however, has a different point of view.  In several meetings between management and AFA, management has stated that they believe that there is no evidence to say that there is any incremental risk of transmission due to onboard service.  Management has also gone on record to indicate that they believe that the worst credible outcome of a COVID-19 infection to Flight Attendants is “medical treatment beyond first aid”—not hospitalization or death.  This position contradicts the fact that the CDC has recorded over 184,000 COVID-19 related deaths in the United States and leading national forecasts continue to predict thousands of new COVID-19 related hospitalizations per day.

    Management’s overall response has been that they fully intend to continue offering the expanded onboard service despite AFA’s objections.  Their reasoning: an increase in passenger satisfaction scores and a decrease in complaints related to onboard service offerings.

    The MEC is equally frustrated and disappointed that management has made the conscious decision to prioritize passenger survey scores over Flight Attendant health and safety by refusing to reconsider the onboard service expansion that they have rolled out over the past several months.  The failure to address the concerns related to the unnecessary additional risk for contracting COVID-19 that Flight Attendants are being exposed to speaks volumes to the fact that “Ready, Safe, Go” is only a priority when it is convenient and suits the needs of management.  Despite this, the MEC and other AFA representatives will continue our efforts to advocate for onboard service levels that do not put Flight Attendants unnecessarily at risk. 

    Continue to Document and Report Safety Hazards 

    Regardless of management’s position, please continue to report any safety hazards that you experience while performing the expanded onboard service.  This could include instances of increased exposure to passengers (e.g. passenger removing their mask to speak to you, etc.) or other hazards related to service.  You can report these hazards through ReportIt! by submitting either a FAIR and/or ASAP for each flight on which they occur.  Include the terms “COVID-19″ and “service” in your narrative to ensure they are correctly categorized by management.  This data will help our AFA representatives to advocate for safe levels of service. 

    Filed Under: Air Safety, Health, & Security Committee (ASHSC), Inflight Service Committee, Latest News, Master Executive Council (MEC) Tagged With: 2020, CDC, COVID-19, Inflight Service, novel coronavirus

    AFA COVID-19 Onboard Service Survey

    July 28, 2020 05:00

    On July 16, management implemented an expansion of onboard service which included the addition of multiple beverage selections and the re-introduction of hot beverages as an option for passengers.  During the lead up to the service expansion, members of our Master Executive Council (MEC), Inflight Service Committee, and Air Safety, Health, & Security Committee (ASHSC) engaged management in multiple discussions with the intent of protecting Flight Attendant safety and health during the current COVID-19 pandemic.

    Despite the objections raised by AFA and the nationwide increase in COVID-19 cases over the past several weeks, management made the decision to proceed with the rollout of the additional service citing the need to address complaints received through the Alaska Listens platform and improve scores on customer satisfaction surveys.  The MEC, Inflight Service Committee, and ASHSC believe that the decision to proceed with an expanded onboard service in the wake of the increase in COVID-19 cases was irresponsible on management’s part.  

    COVID-19 Onboard Service Survey Launches Today

    The MEC fully intends to continue to engage with management on the subject of onboard service, especially surrounding management’s plan for a further expansion next month.  In an effort to gather as much direct Flight Attendant feedback as possible to share during those conversations, we have launched the AFA COVID-19 Onboard Service Survey.  The survey is an opportunity to share your thoughts, feedback, and experiences related to the July 16 expanded onboard service.  

    Click here to take the survey

    You’ll be able to take the survey any time between now and Sunday, August 2 at 5 PM PDT.  Please share this link with your flying partners and encourage everyone who has worked since the July 16 onboard service expansion to take part! Even if you have not worked since July 16, you’ll still be able to share any comments you have about the service expansion.

    REMINDER: Report Any Safety Hazards

    In addition to completing the AFA COVID-19 Onboard Service Survey, please also remember to report any safety hazards that you experience while performing the expanded onboard service.  This could include instances of increased exposure to passengers (e.g. passenger removing their mask to speak to you, etc.) or other hazards related to service.  You can report these hazards through ReportIt! by submitting either a FAIR and/or ASAP for each flight on which they occur.  Include the terms “COVID-19″ and “service” in your narrative to ensure they are correctly categorized by management.  This data will help our AFA representatives to advocate for safe levels of service.

    Questions?

    If you have any questions about the AFA COVID-19 Onboard Service Survey, please contact your LEC Officers.

    Filed Under: Air Safety, Health, & Security Committee (ASHSC), Inflight Service Committee, Latest News, Master Executive Council (MEC) Tagged With: 2020, COVID-19, Inflight Service, novel coronavirus, safety, survey

    AFA Update – July 24, 2020

    July 24, 2020 12:00

    In This Edition

    • REMINDER: Call Congress to Extend the CARES Act Payroll Support Program
    • Onboard Service Expansion
    • Free Online Learning Course—African American History: From Emancipation to the Present
    • REMINDER: Flight Attendant COVID-19 Survey
    • Grievance Committee Update

    REMINDER: Call Congress to Extend the CARES Act Payroll Support Program

    Government Affairs Committee

    Keep up the pressure on our lawmakers to do the right thing and extend the CARES Act Payroll Support Program.  The House of Representatives is scheduled to break for recess on July 31st and the Senate on August 7th. Make your calls today and every day!

    House – (888) 907-9365
    Senate – (888) 848-4824

    Sample Script:

    Hello, I am a constituent calling to ask [Representative]/[Senator] to help save my job as an essential worker. Take legislative action in July to extend the CARES Act Payroll Support Program for aviation workers in order to avoid massive job loss in October. Keep us connected to our jobs, our paychecks, and our healthcare. Thank you for your urgent attention to this.


    Onboard Service Expansion 

    Master Executive Council (MEC)

    Last week, management implemented an expansion of onboard service by increasing beverage choices for passengers and re-introducing hot beverages as an available menu option.  This expansion of onboard service took place despite vocal objections by our Master Executive Council (MEC), Inflight Service Committee, and Air Safety, Health, & Security Committee (ASHSC).  Among these objections are management’s failure to adequately address the increased risk of exposure that our Flight Attendants are facing due to the additional time being spent interacting with passengers to offer the prescribed service.  In light of the recent nationwide increase in COVID-19 cases and many jurisdictions postponing or rolling back plans to reopen businesses, the expansion of onboard service seems counterintuitive and does not indicate that management is serious about “owning safety”.

    The MEC is currently developing a survey to gather more information about the specifics of how the expanded onboard service has impacted our Flight Attendants.  More information will be available in soon in another AFA update.


    Free Online Learning Course—African American History: From Emancipation to the Present

    Human Rights Committee

    Yale University is currently offering a free course on African American history taught by Jonathan Holloway.  Professor Holloway was Professor of History, African American Studies, and American Studies at Yale University and Dean of Yale College. 

    This course represents a unique opportunity to assist in fulfilling our union’s promise to redouble our efforts to seek out, listen to, and amplify the voices of black and brown Flight Attendants within our Union and to address the systemic racism in our Union, our industry and our nation.

    Additional information about the course can be found in the excerpt below from the Yale University website.  You can access the course directly by clicking here.

    About the Course

    The purpose of this course is to examine the African American experience in the United States from 1863 to the present. Prominent themes include the end of the Civil War and the beginning of Reconstruction; African Americans’ urbanization experiences; the development of the modern civil rights movement and its aftermath; and the thought and leadership of Booker T. Washington, Ida B. Wells-Barnett, W.E.B. Du Bois, Marcus Garvey, Martin Luther King Jr., and Malcolm X.

    Warning: Some of the lectures in this course contain graphic content and/or adult language that some users may find disturbing.

    Course Structure

    This Yale College course, taught on campus twice per week for 50 minutes, was recorded for Open Yale Courses in Spring 2010.


    REMINDER: Flight Attendant COVID-19 Survey

    AFA International

    As a reminder, AFA International is currently running a Flight Attendant COVID-19 Survey to collect Flight Attendants’ experiences with the COVID-19 pandemic. It is essential to our work with our airlines, the federal government, and Congress to get your feedback.

    Is there available PPE at work? Have you tested positive for COVID-19? How many trips have you worked since March? What’s your experience with aircraft cleaning? Are you on leave?

    Click here to take the survey

    All individual responses will be de-identified, kept confidential and only utilized publicly in the aggregate.


    Grievance Committee Update

    Grievance Committee

    The Master Executive Council (MEC) has been very hard at work ensuring disciplinary due process and contractual compliance on your behalf.  The contract requires a minimum of 13 arbitration dates yearly to dispute discipline/termination cases and contractual issues.  AFA typically prioritizes termination cases in order to return a Flight Attendant back to work as soon as possible; however, we seek a balance between discipline and contractual cases.  AFA and management mutually decide which cases to arbitrate next based on many factors. 

    Steps of discipline are confirmation of oral warning (COW), written warning (WW), suspension (varied number of days) to termination.  COWs, WWs, and suspensions remain in a Flight Attendant’s file for 18 months, and then are removed.  If a Flight Attendant is in a step of discipline and gets another violation, the new violation will build on the previous violation.  Management doesn’t always progressively travel up the steps of discipline.  If management investigates a Flight Attendant for theft or abuse of sick leave, for example, management will terminate the Flight Attendant if there is evidence to support its findings; if there is no evidence, then the Flight Attendant will most likely be issued a record of discussion (ROD). A ROD is not considered discipline.  There is no middle ground for certain violations.  

    Subject of Most Recent Discipline

    • Theft.  Anything other than an opened/used bottle of water, unused pilot crew meal or purchased food removed from the aircraft will result in termination.  (Temporarily there are Covid-19 exceptions).  
    • Sick leave and FMLA abuse—Terminations on the rise due to travel audits among other things.  Anything written in the comments posting of trip trades and personal drops can be seen, even if eventually deleted.  If management determines abuse it results in termination.  
    • Timecard fraud—For example: Holding the door open to obtain sit pay.  Management has terminated for this violation.
    • Drug/Alcohol violations
    • Harassment
    • Reserves commuting during reserve availability period even if self-assigned a trip. Management has terminated for this reason several times.
    • Social media violations Including “friending” passengers on FB from information gained from the IMD
    • Commuter Violations
      • Flight Attendant released from DHD and used D8Y home
      • Flight Attendant used D8Y when they picked up out of base
      • Flight Attendant used D8Y to/from incorrect cities
      • Flight Attendant used D8Y for pleasure travel
    • Lost IMD or other required items
    • Failing to complete CBT—even if FA just forgets to hit the close button within Cornerstone to switch the CBT from in process to complete.

    Recent and Upcoming Arbitration/Mediation

    ArbitrationApril 21Disciplinary Grievance
    ArbitrationMay 27Contractual Grievance
    ArbitrationJune 15Contractual Grievance
    ArbitrationJune 25Disciplinary Grievance

    Recent Arbitration Awards

    Grievance No.:  36-99-2-52-17-Violation of §§11.H.3.b & 11.H.4 JCTE Denying Unlimited Trading of Reserve Days Due to Classification as a Reserve Block Split.  This grievance alleged the Company’s violation of Collective Bargaining Agreement §§11.H.3.b & 11.H.4 [Reserve:  Reserve Exchange of Days, Pick-Ups and Trades/Reserve Day/Blocks], past practice and all related sections of the Collective Bargaining Agreement when its Jeppesen Crew Access (JCA) trading system denied unlimited trading of reserve days pursuant to §11.H.4 due to JCA incorrectly classifying such trade as a reserve block split pursuant to §11.H.3.b. 

    Arbitrator’s Decision:  The grievance is denied.  Alaska Airlines did not violate Sections 11.H.3.b & 11.H.4 and/or any and all related sections of the collective-bargaining agreement or past practice when its Jeppesen Crew Access trading system denied transactions where Reserve Flight Attendants sought to give away less than an entire block more than once per month.  Alaska Airlines properly classified these transactions as a reserve block split pursuant to Section 11.H.3.b.

    Recent Grievance Settlements

    Grievance No.:  36-99-2-30-19-Violation of §28.G.2 Ground Commuting Policy.  This alleges the Company’s violation of Collective Bargaining Agreement §28.G.2 [Domiciles:  Commuter Policy/Ground Commuting Policy], past practice and all related sections of the Collective Bargaining Agreement when during the February 2019 Pacific Northwest snowstorms, it did not allow Flight Attendants to use the ground commuter policy because the Company did not consider a snowstorm-related ground commuting failure to be unanticipated.  

    Details:  See the July 13, 2020 AFA Update for more information.

    Grievance No.:  36-99-2-159-19-Violation of §11.F, §11.F.13 and §11.D.2.c Airport Standby Reserve and On Duty at 4:29 am.  This grievance alleges the Company’s violation of Collective Bargaining Agreement §11.F [Reserve:  Airport Standby], §11.F.13 [Reserve:  APSB on Duty at 4:29 am] and §11.D.2.c [Reserve:  Notice of Time to Report], past practice and all related sections of the Collective Bargaining Agreement when it failed to or inconsistently compensated Flight Attendants when they were:  1)  Sitting airport standby (APSB) prior to 4:29 am; 2) Sitting APSB prior to 4:29 am and while on said APSB was given a flight assignment prior to 4:29 am; and 3)  Sitting APSB prior to 4:29 am and while on said APSB was given a flight assignment after 4:29 am. 

    Details:  

    1. Reserve Flight Attendants sitting airport standby (APSB) prior to 4:29 am local domicile time who do not receive a flight assignment during APSB:
      1. Will be compensated pursuant to §11.D.2.c at one and one-half times (1.5x) the trip rate in that duty period of which one-half times (0.5x) the trip rate will be paid above guarantee for the APSB assignment if the Flight Attendant receives less than nine (9) hours’ notice of the APSB assignment; or 
      1. Will be compensated straight time (1.0x) towards the reserve guarantee for the APSB assignment if the Flight Attendant receives at least nine (9) hours’ notice of the APSB assignment.  
    2. Reserve Flight Attendants sitting APSB prior to 4:29 am local domicile time and while on said APSB are given a flight assignment prior to 4:29 am will be compensated one and one-half times (1.5x) the trip rate for all TFP flown or credited or APSB in that duty period of which one-half times (0.5x) the trip rate will be paid above guarantee.   
    3. Reserve Flight Attendants sitting APSB prior to 4:29 am local domicile time and while on said APSB are given a flight assignment after 4:29 am will be compensated one and one-half times (1.5x) the trip rate for all TFP flown or credited or APSB in that duty period of which one-half times (0.5x) the trip rate will be paid above guarantee.

    Click here to view the complete settlement agreement.  

    Grievance No.:  36-99-2-116-18-Violation of §10.J.4 Bidding Timelines.  This grievance alleges the Company’s violation of Section 10.J.4 [Scheduling:  Bid Packets and Bidding Timelines], past practice, and all related sections of the Collective Bargaining Agreement when on or about March 13, 2018, management re-opened its Preferential Bidding System (PBS), NAVBLUE, for a full bid re-award for April 2018 because it was not programmed to match the bid “duty on” preference on the new web application user interface.  However, due to system limitations the re-award required the PBS to reopen which allowed access for Flight Attendants to submit new bids after the contractual bid submission deadline.   

    Details:  The Company and AFA will The parties will actively work on installing an administrative lock-out function (or other mutually agreed upon solution) in the NAVBLUE bidding system (or any successor system).  The lock-out function will allow the ‘back end’ of the bidding system to be opened for bid protests, technical issues, or other adjustments while locking out Flight Attendants from altering their bids on the ‘front end’. It is unknown whether NAVBLUE can accommodate a lock-out function exactly as described in this paragraph. If it is not possible, the parties will work together and mutually agree on the alternate solution and how it would work.  If an alternate solution is not mutually agreed upon, AFA reserves the right to refile this grievance.  

    Compensatory Settlement:  The Company will pay compensation to all Flight Attendants whose adjusted April 2018 bid resulted in a loss of four (4) or more TFP and at least one day of flying from their original April 2018 bid.  Approximately 150 Flight Attendants are in this pool, plus two additional Flight Attendants who do not meet the requirements but whose situations present unique circumstances that warrant settlement.  The total TFP amount to be paid out is 1130.6 TFP. A list of said Flight Attendants will be provided to the Company by the Association pursuant to this Settlement Agreement.  The Company will pay the TFP to all the above-named Flight Attendants no later than on their June 20, 2021, paycheck.  For any affected Flight Attendant who is inactive  (due to separation or furlough) as of June 20, 2021, the Company will mail a check (less applicable withholdings) to the Flight Attendant’s last known address.  The pay will be at the respective rates in effect on the day the Flight Attendant is paid.  Payment will be paid above the reserve guarantee if applicable.  

    Click here to view the complete settlement agreement.

    Grievances Recently Granted by Management

    None

    Grievances Recently Filed and Denied

    Grievance No.:  36-99-2-200-20-Violation of §25.C.1 Failure to Include ASHSC in Safety Meeting.  This grievance alleges the Company’s violation of Collective Bargaining Agreement §25.C.1 [Air Safety Health and Security: Safety Meetings], past practice, and all related sections of the Collective Bargaining Agreement when on or about April 3, 2020, it failed to include the Air Safety, Health and Security Committee (ASHSC) in a meeting to discuss passengers who were scheduled to travel on Alaska flights after disembarking from a cruise ship which had suffered an outbreak of COVID-19. The company instead opted to brief AFA about the issue after the meeting and decision was made about how to proceed. 

    Grievance No.:  36-99-2-201-20-Violation of §10.Q & §11.E.4.d Violation of Reserve Assignment List Order.  This grievance alleges the Company’s violation of Collective Bargaining Agreement §10.Q [Scheduling:  Low-Bid Option] and §11.E.4.d [Reserve:  Order of Assignment, Assignment of Open Sequences/Assignments], past practice, and all related sections of the Collective Bargaining Agreement when its Jeppesen Crew Access (JCA) scheduling system places low-bid option and no-bid lineholder Flight Attendants who pick up reserve days and opt out of the Reserve Assignment List (LTFA) at the top of the list rather than listing them in inverse seniority order following all other Reserves within the same classification (AM/PM/ER) and with the same number of days of availability.

    Grievance No.:  36-99-2-207-20-Violation of §10, §11.D & §24.L Bundled Scheduling Notifications.  This grievance alleges the Company’s violation of Collective Bargaining Agreement §10 [Scheduling], §11.D [Reserve: Scheduling/Notice of Time to Report] and §24.L [General and Miscellaneous: Company-Provided Inflight Mobile Device (IMD)], past practice, and all related sections of the Collective Bargaining Agreement when its Jeppesen Crew Access (JCA) scheduling system sent bundled scheduling notifications to Flight Attendants on their Inflight Mobile Devices (IMDs) or directly in Crew Access, requiring Flight Attendants to batch acknowledge or ignore such notifications and thereby resulting in Flight Attendants potentially waiving multiple contractual protections via an extra-contractual point of contact (i.e. Crew Access scheduling notifications).  

    More Information

    For more information, including the status of previously filed grievances, please visit the Grievance Committee Activity Page.

    Questions?

    Please contact your Local Grievance Committee if you have any questions about the Grievance Committee update.

    Filed Under: Air Safety, Health, & Security Committee (ASHSC), Government Affairs Committee, Grievance Committee, Human Rights Committee, Inflight Service Committee, Latest News, Master Executive Council (MEC) Tagged With: 2020, AFA Update, Black Lives Matter, CARES Act, Government Affairs, Grievance Committee, Human Rights Committee, Inflight Service, Payroll Support Program, survey

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