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Association of Flight Attendants-CWA Alaska Airlines Master Executive Council

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AFA Special Update – September 9, 2020

In This Edition

  • Health and Safety Concerns with Onboard Service

Health and Safety Concerns with Onboard Service

Master Executive Council (MEC)

According to the Centers for Disease Control and Prevention (CDC), COVID-19 is thought to spread through respiratory droplets produced when an infected person coughs, sneezes, or talks.  The spread predominantly occurs between people who are in close contact with others (within about 6 feet).  Guidance from the CDC also indicates that people who don’t live in the same household should maintain 6 feet of distance from one another and that a mask is not a substitute for social distancing.  Though management has implemented a policy requiring the use of face coverings by passengers and employee onboard the aircraft, it is practically impossible for Flight Attendants to maintain physical distancing of 6 feet from other people in the aircraft cabin, especially while conducting onboard service. 

On July 16, management rolled out a significant expansion of onboard service which involved the addition of several additional beverage choices, including the return of hot beverages including coffee and tea.  This expansion was followed up by further additions on August 16 coupled with the return of ice on the beverage cart.  The addition of so many components of onboard service seems counterintuitive during the middle of the COVID-19 pandemic.  

Flight Attendants Are Unnecessarily Being Put At Risk 

By requiring unnecessary interactions with passengers that are not related to safety of the flight, management continues to place Flight Attendants at greater risk of contracting COVID-19 by increasing required interactions with passengers and mandating additional time in the aisle to complete the increased service.  Though management now allows Flight Attendants to bring and wear their own protective eyewear or face shields from home, this is not a substitute for the CDC recommendation to maintain physical distancing. 

These concerns were resoundingly echoed by data collected from the AFA COVID-19 Onboard Service Survey.  Over 1300 Flight Attendants responded to the survey, which was conducted between July 28 and August 2.  Several key points from the survey include: 

  • Only 18% of those surveyed answered affirmatively* that they believe management considered the safety and health of Flight Attendants when adding beverages back to the onboard service
  • Only 22% of those surveyed answered affirmatively* that they believe the number and type of beverages added back were appropriate given current concerns regarding COVID-19
  • Over 65% of those surveyed indicate that they have experienced passengers removing their face covering multiple times per flight since the July 16 onboard service expansion  

*An affirmative answer is indicated by a response of strongly agree or agree

Comments submitted by Flight Attendants as part of the survey list dozens of reports of passengers removing their face covering to interact with Flight Attendants despite onboard announcements directing passengers to keep their face coverings on.  Further reports tell of Flight Attendants observing passengers keeping their face coverings off for extended periods of time as they wait for hot beverages to cool.  The results of the survey, as well as a representative selection of comments submitted by Flight Attendants, were shared with management shortly after the survey closed.

Management’s Position: Passenger Satisfaction Matters More

Members of the AFA Air Safety, Health, & Security Committee (ASHSC), Inflight Service Committee, and the MEC have been continually engaging with management to address the risks to Flight Attendant safety and health presented by the expansion of onboard service.  These conversations have involved every level of management within Alaska Airlines, and have included management from inflight, labor relations, safety, and marketing.  AFA Representatives have repeatedly asked management to “stop the operation” and “own safety” by pulling back the expanded onboard service and returning to the pre-July 16 offering.  

Management, however, has a different point of view.  In several meetings between management and AFA, management has stated that they believe that there is no evidence to say that there is any incremental risk of transmission due to onboard service.  Management has also gone on record to indicate that they believe that the worst credible outcome of a COVID-19 infection to Flight Attendants is “medical treatment beyond first aid”—not hospitalization or death.  This position contradicts the fact that the CDC has recorded over 184,000 COVID-19 related deaths in the United States and leading national forecasts continue to predict thousands of new COVID-19 related hospitalizations per day.

Management’s overall response has been that they fully intend to continue offering the expanded onboard service despite AFA’s objections.  Their reasoning: an increase in passenger satisfaction scores and a decrease in complaints related to onboard service offerings.

The MEC is equally frustrated and disappointed that management has made the conscious decision to prioritize passenger survey scores over Flight Attendant health and safety by refusing to reconsider the onboard service expansion that they have rolled out over the past several months.  The failure to address the concerns related to the unnecessary additional risk for contracting COVID-19 that Flight Attendants are being exposed to speaks volumes to the fact that “Ready, Safe, Go” is only a priority when it is convenient and suits the needs of management.  Despite this, the MEC and other AFA representatives will continue our efforts to advocate for onboard service levels that do not put Flight Attendants unnecessarily at risk. 

Continue to Document and Report Safety Hazards 

Regardless of management’s position, please continue to report any safety hazards that you experience while performing the expanded onboard service.  This could include instances of increased exposure to passengers (e.g. passenger removing their mask to speak to you, etc.) or other hazards related to service.  You can report these hazards through ReportIt! by submitting either a FAIR and/or ASAP for each flight on which they occur.  Include the terms “COVID-19″ and “service” in your narrative to ensure they are correctly categorized by management.  This data will help our AFA representatives to advocate for safe levels of service. 

Coronavirus (COVID-19) Update – March 19, 2020

In This Edition

  • Ongoing Conversations With Management
  • FAA & CDC Recommendations for Layovers
  • Crew-Only Layover Hotel Transportation
  • Tell Congress: Put Aviation Workers First
  • KCM Access Point Staffing
  • Challenges with Onboard Trash Stowage
  • Taking Control of Your Finances During a Loss of Flying
  • Telephone Support Group For Flight Attendants Under Self-Quarantine
  • COVID-19 Resources

Ongoing Conversations With Management

AFA and management are continuing to have active, ongoing discussions regarding a number of issues of importance to our Flight Attendants.

Inflight Service Changes

Yesterday, Executive Vice President and COO Gary Beck sent out an email outlining a series of reductions and changes to inflight service intended as mitigations to COVID-19.  Our AFA officers have received resounding feedback that these mitigations do not take enough action to protect our Flight Attendants from possible risks.  Discussions between AFA representatives and management to advocate for more drastic service reductions are continuing today.

Recurrent Training

Members of the AFA Air Safety, Health, & Security Committee (ASHSC), Inflight Training Committee, and the MEC have been engaging in conversation with management over the past week to advocate for protective measures related to recurrent training (RT) and the RT facilities.  Based on those discussions, management has taken steps to implement measures such as a pre-class briefing on COVID-19 precautions being taken, increased the frequency of training equipment sanitization, provided hand sanitizer to be used before and after touching equipment or door trainers, and provided disposable gloves to be used when conducting door and equipment drills. 

AFA representatives have also asked management to take immediate and necessary action to discontinue PBE and CPR drills due to the high potential of exposure to respiratory droplets that are known to spread COVID-19.  Management has taken steps to request an exemption from the Federal Aviation Administration (FAA) for the requirement to complete PBE and CPR drills based on the ongoing spread of the disease.  AFA is calling upon management to immediately discontinue these drills as continuing to ask Flight Attendants to perform them is a serious safety and health risk.

Food Availability on Layovers

As a preventive measure to curb the spread of COVID-19, many restaurants in our layover cities are being ordered closed by local and state authorities.  Those that remain open are usually limited to take out or delivery only and are operating under limited hours.  The AFA Hotel Committee and the MEC are working with management to ensure that food options continue to remain available to Flight Attendants, ideally within the health guidance outlined by the Federal Aviation Administration (FAA) and Centers for Disease Control & Prevention (CDC) (see “FAA & CDC Recommendations for Layovers” below).  Management has been asked to compile a list of food options that remain open and available near each layover hotel and to post the list in a place easily accessible to Flight Attendants.

FAA & CDC Recommendations for Layovers

Air Safety, Health, & Security Committee (ASHSC)

Last week, the Federal Aviation Administration (FAA) issued updated COVID-19 health guidance for crew members in conjunction with Centers for Disease Control & Prevention (CDC).  This guidance includes recommendations to protect Flight Attendants from exposure and reduce the risk of transmission of COVID-19.  AFA recommends that Flight Attendants follow this FAA & CDC guidance to the extent that you are able to do so.

While On a Layover In The United States or Internationally

  • Travel as a group in private transport provided by the air carrier when traveling between the airport and hotel (note: management has started implementing this provision already; see “Crew-Only Layover Hotel Transportation” below).
    • Minimize contact with ground personnel and time in public areas while moving between the aircraft and the private transport.
    • Do not use public transportation, including when traveling between the airport and hotel.
  • Stay in your hotel room to the extent possible.
  • Minimize going out into the general population and use social distancing (maintain a distance of approximately 6 feet, if possible) whenever out in public. Avoid crowds, stores, sporting or mass entertainment events, and other situations likely to attract large numbers of people.
  • Eat in your hotel room with either room service or delivery service. If in-room dining options are not available, eat at a restaurant located in the hotel. If not available at the hotel, eat at a restaurant located close to the hotel.
  • Avoid contact with sick people.
  • Wash your hands often with soap and water for at least 20 seconds or use at least a 60% alcohol-based hand sanitizer. Use soap and water when your hands are visibly soiled.
  • Avoid touching your face.

Crew-Only Layover Hotel Transportation

Hotel Committee

In response to guidance from the Federal Aviation Administration (FAA) and the Centers for Disease Control & Prevention (CDC), management will be temporarily implementing private, crew-only vans in cities where transportation had been previously provided by the hotel and the van was shared with other passengers.

Management has instructed all transportation providers to adhere to the following criteria:

  • Vehicles must be sanitized and wiped down as much as possible prior to each pick up (seat belts and buckles, armrests, door handles, any touch points)
  • If possible, provide wipes and sanitizer in their vehicles
  • Gloves should be used if handling crew bags
  • Tipping may be limited due to risk of transfer on cash

This change means that in cities where the hotel provides transportation directly, the hotel will either now be providing “crew only” vans or, if the hotel is unable to provide a vehicle exclusively for crew, management will be arranging for contracted transportation providers to provide this service.  Please note that with this change, company provided layover hotel transportation will be limited to crewmembers only for the foreseeable future.  Crewmembers who are planning to travel with family or other guests will need to make other arrangements for them to get to the hotel. 

Management will be sending emails to those crews where transportation is being switched from hotel-provided to contracted transportation.  Pairings are also being updated in Crew Access if the transportation provider has changed.  Please be mindful of any emails or Crew Access notifications regarding transportation changes.

Questions?

If you have any questions, please contact your Local Hotel Committee.

Tell Congress: Put Aviation Workers First

Government Affairs Committee

The coronavirus pandemic is decimating our aviation industry. It is a public health crisis and it is creating a financial catastrophe that dwarfs the economic cost of the Great Recession and September 11th combined.

We’ve seen catastrophe before. We know what didn’t work before and we won’t let those things happen again. We need relief that focuses on real people. And we have a plan for that.

Flight Attendants and other aviation workers have been on the frontlines of the coronavirus emergency from day one. Before most Americans knew what COVID-19 meant, we were calling for government action to keep it from disrupting our lives and our economy.

Our plan is focused on keeping people on the payroll and stopping furloughs. Airlines are burning cash so quickly they will not be able to meet payroll within a few months, if not a few weeks. You will see furlough announcements that reflect this, but know this: we are working with airlines to get relief that keeps the paychecks going without furloughs.

Washington is gearing up to save aviation. But we cannot accept another “no strings attached” government bailout for corporations and their executives that leaves Flight Attendants and aviation workers behind. This time it will be a RELIEF package focused on workers first with no stock buybacks or dividends and no executive bonuses.

Send a letter to your members of Congress to demand that any public relief plan be a People First plan with legally-binding rules, including (but not limited to):

  1. Paycheck continuation without furloughs/layoffs
  2. No stock buybacks
  3. No executive bonuses
  4. No dividends
  5. No breaking contract

>> Click here to take action now <<

Amplify Your Message with a Call

Call your Member of Congress and Senators now and tell them to support our position on a People First relief package for aviation.

SENATE: 855-973-4213

HOUSE: 877-782-8274

Read more about our plan in this article >

KCM Access Point Staffing

Air Safety, Health, & Security Committee (ASHSC)

Due to the rapid changes caused by the novel coronavirus (COVID-19), the Transportation Security Administration (TSA) is directing Federal Security Directors to implement measures to maintain continuity of business. These measures could include some changes to the operation of Known Crewmember Program (KCM) access point locations. Crewmembers should expect periodic closures of KCM access points without notice. If KCM access points are closed, the TSA will accommodate crewmembers at TSA PreCheck™ locations where available or at standard passenger screening lanes. The TSA is taking measured steps and following CDC recommended guidance to preserve the health and safety of Transportation Security Officers

More Information

Please check the Known Crewmember website for more information and updates.

Challenges with Onboard Trash Stowage

Inflight Service Committee

Our AFA Inflight Service Committee and Air Safety, Health, & Security Committee (ASHSC) have been working to advance AFA’s request to discontinue any onboard sorting of trash in the wake of COVID-19.  Many Flight Attendants have attempted to collect trash without employing the usual sorting process that would be used for onboard recycling and have come up against numerous challenges based on the lack of adequate trash space.  This has become especially challenging on double catered flights, flights in the Florida and Hawaii markets, and flights on A319 and certain A320 aircraft.

These concerns have been brought forward to the onboard food and beverage department, which is part of marketing.  Management is reviewing possible solutions to mitigate the lack of appropriate trash space.  AFA is continuing to stress the importance of providing adequate space for trash over discretionary provisions such as inflight entertaining tablets.  This comes down to safety—the company’s catering procedures should never be prioritized over providing adequate space for Flight Attendants to contain trash in a regulatory-complaint manner.

Have You Experienced Inadequate Trash Stowage Space?

If you are on a flight where you have inadequate trash stowage space, AFA highly encourages every Flight Attendant on the crew to file an Aviation Safety Action (ASAP) report using ReportIt!.  More information about ASAP, including a link to file a report, can be found here.

Taking Control of Your Finances During a Loss of Flying

Employee Assistance Program (EAP)/Professional Standards Committee

It is prudent for all Flight Attendants to assess their personal financial positions in anticipation of income reductions.  While every Flight Attendant’s situation will vary, below are some general considerations that can help you begin strategizing how best to weather the financial impact of flying cutbacks on your household.

Assess Your Financial Status

  • Prepare a household budget and cut any non-essential items.
  • Prepare a list of all creditors and a contact person.  Make minimum payments.
  • Place your money in a bank in which you have no debt.
  • Attempt to secure a loan early, so you will have a cash flow.
  • Assess your tax situation.  You may be owed a refund or need to file an extension.
  • Be proactive.  Assess your credit card debt.  Look into a temporary reduction or abatement in payments.

Contact Your Creditors

You must communicate with your creditors before any payments become delinquent, and the sooner the better.  You can negotiate a lower repayment schedule before you run out of money.  Be professional, but assertive.  Creditors are easier to work with if they know ahead of time that there’s a problem.  Also, it shows ‘good faith’ that you are concerned about your debts and intend to pay.

The goal is to make the amount of money you’ve saved last as long as possible.  Pay what you can on a regular basis, even if it is less than expected.  Partial payments may keep collection agents away.  Follow-up all telephone conversations with a letter and keep documentation.  Even in the worst-case scenario, it takes a long time for collections, repossessions and evictions to occur.  Contact credit counselors who can help you sort out your financial affairs.  Be sure to remember to contact the creditors that are automatically payroll deducted.

Even if you can’t pay creditors the amount they want, make your best effort to pay something regularly.  This holds arrears as low as possible and lets the creditor know that you are doing all you can.  Partial payment may keep your account from being turned over to a collection agency.

Put your payments in order of importance: this will help you pay first things first when money is short.  Generally, your most important payment will be the mortgage or rent payment, followed by utilities, health insurance and car payments.

And after the initial contact, it’s important that you keep in contact with creditors – every two weeks or so.  This reassures the creditor, shows a responsible attitude toward your obligation and may keep the creditor from ‘hounding’ you.

Prepare a Household Budget

A budget helps you see where you spend your money and where you can save.  Your budgeted expenses should include:

  • Fixed expenses, including: mortgage, rent, taxes, insurance, loans, installment payments, credit card payments and any other monthly payments.
  • Monthly expenses, including: food, gas, repairs, dues, recreation, prescriptions.
  • Future expenses, including: income/property tax and any other outstanding debts.

Your budgeted income should include:

  • Any remaining income
  • State disability insurance benefits
  • Workers’ compensation checks
  • Savings
  • Social Security
  • Unemployment compensation
  • Other pension funds

Your assets may include:

  • Cash value of insurance policies
  • Equity in your home
  • Prepaid burial or funeral policy
  • Resale value of vehicles (including boats and snowmobiles)

Now you are ready to adjust your expenses, negotiate with creditors and use assets in the most effective way possible.

Questions?

Contact your Local Employee Assistance Program (EAP)/Professional Standards Committee or call (949) 470-0493.

Telephone Support Group For Flight Attendants Under Self-Quarantine

Employee Assistance Program (EAP)/Professional Standards Committee

In order to provide additional support to those Flight Attendants who are under self-quarantine, AFA International EAP is sponsoring a bi-weekly telephonic support group meeting.  The meetings are facilitated by a confidential mental health professional.

Calls started on Tuesday, March 17 and are scheduled Tuesdays at 12 PM PDT (March 17, 24, 31, April 7, 14) and Sundays at 5 PM PDT (March 22, 29, April 5, 12).  Each call will last one hour and can support up to 100 Flight Attendant participants.

Call-In Number

(855) 544-2320 or (401) 648-9218

If outside the U.S., follow the directions here.

COVID-19 Resources

Ebola Information for Flight Attendants

Due to recent concerns about the potential spread of the Ebola virus, AFA International and AFA Alaska have been coordinating a response.  We have made resources easily accessible by providing a “one stop” shop on the AFA Alaska website.  You can find these resources at http://afaalaska.org/ashsc/ebola.  The Master Executive Council (MEC) will be updating the page as additional information becomes available.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Becky Strachan, Laura Masserant, Cathy Gwynn, Sandra Morrow, Stephen Couckuyt and MEC Air Safety, Health, & Security Chairperson Seth Heiple

MEC 5B Logo

AFA Council 19 (SEA) Election Results

Master Executive Council (MEC) The following AFA Flight Attendants were elected to Local Council Officer positions representing Alaska Airlines Flight Attendants based in Seattle: LEC President: Paula Isla-McGillLEC Secretary: Adam ClareyCouncil Representative: Megan BrownCouncil Representative: Jerry Sinclair Due to a tie between Melinda Jorge Henderson & Ty Tufono-Chaussee, a run-off election will be held for the office of LEC […]

AFA Council 39 (PDX) Election Results

Master Executive Council (MEC) The following AFA Flight Attendants were elected to Local Council Officer positions representing Alaska Airlines Flight Attendants based in Portland: LEC President: Steven Maller LEC Vice President: Krystle Berry LEC Secretary: Bethany Badalamenti View the certified election results here >> These officers will serve a term of office starting July 1, 2023 and concluding on June […]

May 2023 MEC Meeting Recap

Master Executive Council (MEC) On Tuesday, May 9, the Regular MEC Meeting for May 2023 was held as scheduled. Our MEC Officers, LEC Presidents, Grievance Committee, and Scheduling Committee provided updates on their respective areas. Furthermore, the MEC reviewed written reports from other AFA MEC Committee Chairpersons regarding their current work.  No Meeting With Management […]

COVID-19 Grievance Mediation & Settlement

Grievance Committee We are pleased to inform you that our MEC Grievance Committee has successfully resolved three COVID-19-related grievances with the Company through mediation with Arbitrator Symonette and management. We have settled Grievance 36-99-2-230-21 for violation of §16 Sick Leave/On the Job Injury, Grievance 36-99-2-234-21 for §21 Non-Negotiated Compensation, and Grievance 36-99-2-233-22 for violation of […]

Mental Health Awareness Month

Employee Assistance Program (EAP)/Professional Standards Committee What is mental health? Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make healthy choices. Mental health is important at every stage of life, from childhood and adolescence […]

Response to the November 18th Inflight Town Hall Webcast

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California meal & rest breaks Management’s continued scare tactics and speculative “what-if’s” as put forward during the Inflight Town Hall webcast today regarding California meal & rest breaks are unnecessary and extremely disappointing. Although it is true there are some challenging aspects of compliance with California meal & rest break laws for commercial aviation, AFA […]

ALPA Alaska Approves Tentative Agreement for Pilot Ratification

By

Master Executive Council (MEC) President Jeffrey Peterson The Air Line Pilots Association (ALPA) Alaska Airlines leadership recently announced they approved a tentative agreement (TA) with Alaska Airlines management for pilot ratification. Click here for the Alaska Airlines Pilots TA Quick Guide (September 2022) > At a quick glance, the TA contains impressive improvements to scope, […]

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