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AFA Alaska Update – September 3, 2021

In This Edition

  • September 11th Unity Remembrance Pin
  • Uniform Quality Issues – Your Help Is Needed!
  • Hotel Resources & Safety Reminders
  • Personal Strategies for Approaching the Anniversary of September 11th

September 11th Unity Remembrance Pin

AFA International

Our September 11th Unity Remembrance Pin was designed in solidarity with the Association of Professional Flight Attendants (APFA) to honor our heroes.  AFA and APFA members lost their lives on September 11, 2001, but Flight Attendants across the industry – whether in our unions or not – feel the significance of this day and promise alongside us to #NeverForget. We welcome all Flight Attendants across the industry to wear this pin representing the crews of all four flights and the bond we have as Flight Attendants. Wear this pin on September 11th and throughout the month of September, along with your official AFA pin. 

How Do I Get a Pin?

Local Councils will be distributing these pins in person starting this week.  Be on the lookout for a communication from your Local Council with more information on how pins will be distributed locally at your base.

Questions?

If you have any questions, please contact your Local Executive Council (LEC) Officers.

Uniform Quality Issues – Your Help Is Needed!

Uniform Committee

Our Uniform Committee is continuing to advocate for improvements in uniform quality and needs your help!  Committee Members have heard your concerns loud and clear and want to continue driving change that will improve the quality of our uniforms. 

Management and Unisync, the Company’s uniform vendor, currently have a matrix in place to “red flag” issues after hitting a threshold number of complaints. The more individual reports that are received by Unisync, the more likely a particular issue will get management’s attention.  Management is incredibly focused on this data and uses it almost exclusively to dedicate resources to making changes and resolving issues.  Our Uniform Committee is asking for your help by reporting every uniform quality issue that you have in a documented email to Unisync.

Some progress has already been made based on response to the most recent survey and emails sent by Flight Attendants. As of July 1, 2021, the following changes have been put in place:

  • All new production of pants, skirts and dress hems will be double-stitched at the factory.*
  • All hems performed at the distribution center will be double stitched and only done in-house.*
  • Thread loop counts will be increased on all buttons for new production garments at the factory.*
  • Unisync has increased inspections performed on new garments and returns coming into the distribution center and will repair any hems or buttons to the above standard.

* Please note that some residual stock may remain with the previous manufacturing method.

There are still more issues to be addressed such as fabric quality and accessory/detail pieces like wings and zippers.  Please help our Uniform Committee by taking the time to email Unisync with any quality issues you are experiencing.  Contact information for Unisync can be found below or on the Uniform Subsite under “Customer Service.”  When sending an email, please describe the issue with as much detail as possible and include a photo if possible.  Please CC your Local Uniform Committee Chairperson on the email so that the Uniform Committee can track the issues as well.

Smaller issues such as buttons falling off or hems coming out can be fixed at the Uniform Fit Center or through a tailor of your own choosing and submitted for reimbursement following the alterations guidelines; however, we ask that you still report to Unisync so the issues can be tracked and monitored.

How To Report Issues to Unisync

Email: alaskaservice@unisyncgroup.com
Phone: 1-833-5-ALASKA / 1-833-525-2752
Monday-Friday, 8 AM-6 PM Pacific time

When emailing, please include your Local Uniform Committee Chairperson on the CC line

Questions?

Thank you for joining us in this process. We want all of you to be proud to wear our uniform!  If you have any further questions or concerns, please do not hesitate to contact your Local Uniform Committee. 

Hotel Resources & Safety Reminders

Hotel Committee

Hotel Hotline Document

Each month, management publishes a resource document with information about layover hotels and transportation providers.  This document, called the Hotel Hotline, is available on both the Inflight website (Hotel Travel & Station > Hotel Hotline) and in GoodReader on the IMD (ASFASupplemental > Hotel Hotline).  In the Hotel Hotline, you’ll find a wealth of information including current local face covering requirements, food & beverage options and discounts, and other amenity information for each hotel.

Verify Your Transportation Provider

You can find information about the designated transportation provider for your layover in your trip information in Crew Access.  The Hotel Hotline document often provides additional details including what type of vehicles the provider operates, what they look like, and how they might be marked.  To ensure your safety, it is always a good idea to know who your transportation provider is and what the vehicle that will be picking you up should look like.

When a transportation provider arrives and indicates they are scheduled to transport your crew, ask the driver to verify the airline and flight number that they have been assigned to pick up. All drivers should have this information.  If the driver is unable to verify the flight number, call the transportation provider using the phone number listed in Crew Access or the Hotel Hotline to confirm that they have dispatched the driver.  If you are unable to get in contact with the transportation provider, call Crew Scheduling for additional verification before getting into the vehicle.

Layover Safety

Safety is always our primary responsibility while on the aircraft, but we should also remain focused on safety when on layovers.  Taking additional precautions and keeping personal safety at the forefront of your mind is always a best practice.  Here are a few tips:

  • If not staying at hotel, leave contact information with other crewmembers or a trusted contact if not traveling with other crew members.
  • Prop the guestroom door open with luggage while examining closets, bath, windows, under beds, and ensuring all locks are in working order—if there is an intruder, you have an opportunity to yell for help and quickly leave room.
  • Use the buddy system to ensure each crew member’s room is clear.
  • Always use chain latch/bar latch (secondary lock) while in room.  If you must open door, keep chain/bar latched.
  • Always use optical viewing port when available.
  • If anyone should request entry to room, verify with front desk that the individual has a need for access.
  • While moving about hotel (restaurant, lounge, pool area, etc.), if you feel that you are being followed or closely watched, inform the hotel front desk.  Remain at the front desk until a determination has been made concerning suspicion.
  • Leave TV on and turn volume up a little louder when leaving room.
  • During evening hours, when outside the hotel, walk in pairs—it is always a good idea to use buddy system.  Do not assume all areas are good areas to walk or jog.
  • Do not use back stairways and avoid dark areas around hotels.
  • Do not wear expensive jewelry on layover—do not be a target.

You can find more information about layover safety in the Flight Attendant Manual (FAM), section 7.600, pages 8–11.

Questions?

If you have any questions, please contact your Local Hotel Committee.

Personal Strategies for Approaching the Anniversary of September 11th

Employee Assistance Program (EAP)/Professional Standards Committee

As we approach the anniversary of September 11th, many of us will begin to plan how we’ll recognize this day. Anniversaries offer an opportunity to acknowledge our memories and experiences, to connect with others who share in them, and to pay tribute to our individual and collective journeys.  They can also serve as personal and professional milestones of our healing and resiliency.   For some, September 11th will be marked with private personal gestures such as observing a moment of silence, spending quiet time reflecting, or dedicating our flying to our profession.  For others, it will be marked with collective activities such as ceremonies and memorial services.

There is no right way or better way to recognize the anniversary; but, there are some suggestions that may prove helpful as we approach the anniversary of September 11th. 

  • Observe the anniversary in a way that’s comfortable for you.  Say no to events or activities that you sense may flood you with too many feelings.  Find more gentle ways of honoring the anniversary.
  • Don’t compare yourself to how others around you appear to be dealing with the September 11th anniversary.
  • Acknowledge that we all heal at different rates, in different ways, and with different outcomes.
  • Give yourself permission and time to be affected.  Though uncomfortable, anticipate and plan for having a stress reaction as the anniversary approaches.  Trust that if you have moments of difficulty, you’ll be able to pull yourself back together.
  • Try not to isolate yourself.  Pre-plan now to be with people if you know you have this tendency.

However you choose to structure your day this September 11th or however it just naturally unfolds, please remember that your AFA EAP Committee Members welcome being a part of it.  If you or a flying partner needs a confidential ear, please call us at (949) 470-0493 or find your Local EAP Committee contact information at afaalaska.org/eap.  Remember, we’re just a phone call away.  

AFA COVID-19 Onboard Service Survey

On July 16, management implemented an expansion of onboard service which included the addition of multiple beverage selections and the re-introduction of hot beverages as an option for passengers.  During the lead up to the service expansion, members of our Master Executive Council (MEC), Inflight Service Committee, and Air Safety, Health, & Security Committee (ASHSC) engaged management in multiple discussions with the intent of protecting Flight Attendant safety and health during the current COVID-19 pandemic.

Despite the objections raised by AFA and the nationwide increase in COVID-19 cases over the past several weeks, management made the decision to proceed with the rollout of the additional service citing the need to address complaints received through the Alaska Listens platform and improve scores on customer satisfaction surveys.  The MEC, Inflight Service Committee, and ASHSC believe that the decision to proceed with an expanded onboard service in the wake of the increase in COVID-19 cases was irresponsible on management’s part.  

COVID-19 Onboard Service Survey Launches Today

The MEC fully intends to continue to engage with management on the subject of onboard service, especially surrounding management’s plan for a further expansion next month.  In an effort to gather as much direct Flight Attendant feedback as possible to share during those conversations, we have launched the AFA COVID-19 Onboard Service Survey.  The survey is an opportunity to share your thoughts, feedback, and experiences related to the July 16 expanded onboard service.  

Click here to take the survey

You’ll be able to take the survey any time between now and Sunday, August 2 at 5 PM PDT.  Please share this link with your flying partners and encourage everyone who has worked since the July 16 onboard service expansion to take part! Even if you have not worked since July 16, you’ll still be able to share any comments you have about the service expansion.

REMINDER: Report Any Safety Hazards

In addition to completing the AFA COVID-19 Onboard Service Survey, please also remember to report any safety hazards that you experience while performing the expanded onboard service.  This could include instances of increased exposure to passengers (e.g. passenger removing their mask to speak to you, etc.) or other hazards related to service.  You can report these hazards through ReportIt! by submitting either a FAIR and/or ASAP for each flight on which they occur.  Include the terms “COVID-19″ and “service” in your narrative to ensure they are correctly categorized by management.  This data will help our AFA representatives to advocate for safe levels of service.

Questions?

If you have any questions about the AFA COVID-19 Onboard Service Survey, please contact your LEC Officers.

Safety Concerns with the Reconfigured Airbus “Aura” Cabins

The AFA Air, Safety, Health and Security Committee (ASHSC) has brought forward a member’s safety concerns regarding the interior aft assist handles at the L1 and R1 exit doors on the reconfigured Alaska (“Aura”) Airbus 319, 320 and 321. AFA is also reviewing the placement of seats with relation to the L2 and R2 mid-cabin exits and the potential for those seats to interfere with the expeditious activation of the exits and to impede egress in an emergency evacuation. To keep this communication shorter, we will focus on the L1 and R1 aft assist handles but be assured that AFA is working both issues.

What are the concerns?

The reconfigured Aura bulkheads that are immediately aft of L1 and R1 (separating 1AC from the forward jumpseats on aircraft left and 1DF and the forward galley on aircraft right) have been relocated farther forward than the bulkheads on Legacy Virgin America (“Red”) aircraft.

Why is this a concern?

The bulkheads are now very close to the aft assist handles, effectively rendering the handles unusable.

This is significant because many if not most Flight Attendants cannot maintain a grip on the forward assist handle while simultaneously pulling the inflation handle at the exit. In such circumstances, Flight Attendants have been trained to ‘monkey’ over to the aft assist handle in order to maintain a protected position while pulling the inflation handle. The Flight Attendant is then supposed to ‘monkey’ back over to the forward assist handle prior to commanding abled bodied persons (ABPs) to initiate the evacuation. If a Flight Attendant cannot use the aft assist handle, it is more likely the FA will be pushed out of the aircraft while pulling the inflation handle. This situation unnecessarily increases the likelihood and potential severity of Flight Attendant injury during an emergency evacuation.

What is being done?

Management’s response

Once management was alerted to the issues by AFA, it has been very responsive. On Wednesday, March 6, management and AFA conducted a joint site visit to an Aura A320 during the aircraft’s turn time in Seattle in order to better understand AFA’s concerns. Management posted the following alert on the Inflight webpage later that evening:

AFA has brought forward concerns to Inflight management that the new Aura retrofit interior on A320 and A321 aircraft have a narrow space between the bulkhead wall and the aft assist handle at the L1/R1 exits.

Although the Aura retrofit interior is FAA approved, we are currently working with Maintenance & Engineering and the vendor who installed the interior to determine improved functionality. In the next several days, management will be holding cross-divisional meetings to explore alternate options.

We want you to be safe. Our advice is if you cannot use the aft assist handle, secure yourself by any means necessary to ensure you are protected. We will continue to provide updates as they become available.

Management conducted a follow-up safety risk management (SRM) assessment on the issues earlier today (March 8, 2019). In the SRM meeting, management pledged to actively explore long-term solutions to the concerns. More meetings are scheduled next week.

AFA’s response

Besides AFA bringing the issue to management’s attention over the past week, the Master Executive Council (MEC) filed two contractual grievances yesterday:

  • Grievance 36-99-2-40-19 Violation of Section 25.B Failure to Provide a Safe and Healthy Workplace alleges that management failed to provide a safe and healthy workplace when it installed new bulkheads on the retrofitted Airbus (“Aura”) aircraft that effectively renders the aft assist handles near doors L1/R1 as unusable and unnecessarily increases the likelihood and potential severity of Flight Attendant injury during an emergency evacuation.
  • Grievance 36-99-2-41-19 Violation of Section 25.D.2 Failing to Notify MEC President and ASHSC of Reconfiguration or Re-design Prior to Final Decision alleges that management failed to notify the MEC President of a decision to reconfigure or re-design the interior of the Airbus aircraft and to discuss with the ASHSC the parties’ interests and concerns for inflight safety prior to making a final decision on the reconfiguration/re-design.

AFA ASHSC representatives participated in the SRM meeting earlier today, and AFA will continue to actively interface with management on these issues until long-term solutions to our concerns have been implemented.

In the meantime, AFA recommends that Flight Attendants submit a confidential Aviation Safety Action Program (ASAP) report in order to document their safety concerns. These confidential reports are tracked and actioned upon by the FAA, the Company and AFA.

Be assured your safety is of paramount importance to us and stay tuned for further developments!

In Solidarity

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee; MEC Grievance Committee Chairperson Stephanie Adams; MEC Air Safety Health and Security (ASHSC) Committee Chairperson Seth Heiple and ASHSC Vice Chairperson-Aviation Safety Action Program (ASAP) Brad Young

ASAP Event Review Committee Alternate Representative Position

Background

The Aviation Safety Action Program (ASAP) Event Review Committee (ERC) Alternate Representative is responsible for serving as the AFA representative on the ASAP ERC.  As the alternate representative, this position participates in ERC meetings in the absence of the ASAP ERC Primary Representative.

Qualifications

  • Robust working knowledge of the Flight Attendant Manual, applicable Flight Attendant CFRs, and ASAP letters of agreement (LOAs) and memorandums of understanding (MOUs).
  • Ability to attend ERC meetings in Seattle as necessary.
  • Strong computer skills. Working knowledge of Google email and Microsoft Office preferred.
  • Strong written and verbal communication skills. Ability to write communications, respond professionally to internal and external e-mail, track issues, and prepare reports.
  • Ability to meet deadlines and follow up on assigned tasks.
  • Previous Air Safety, Health, & Security Committee (ASHSC) experience strongly preferred.

Duties

  • Serve as the AFA representative on the ASAP ERC in the absence of the ASAP ERC Primary Representative. 
  • Attend ERC meetings as scheduled.  Perform pre-meeting work in ETQ/Report It!.   Review events and add comments/suggestions to be discussed at ERC meeting.  
  • Assist Flight Attendants as needed with questions related to ASAP procedures, reporting requirements, and other program information. 
  • Make recommendations for safety improvements to the ASHSC. 
  • Assist the MEC ASHSC Vice Chairperson—Aviation Safety Action Program to develop, maintain, and update membership education materials about ASAP. 
  • Regularly communicate with and receive briefings from the designated AFA ERC Primary Representative on the activities of the ERC. 
  • Regularly communicate with and provide updates to the MEC ASHSC Vice Chairperson—Aviation Safety Action Program on all activities, meetings, and work being performed. 
  • Attend ASAP and other ASHSC-related meetings and training, as requested. 
  • Assist the MEC ASHSC Vice Chairperson—Aviation Safety Action Program as needed.

Time Commitment and Flight Pay Loss Reimbursement

  • This position will receive company business (CB) Flight Pay Loss (FPL) for meetings attended per section 27.P of the Flight Attendant collective bargaining agreement. This includes “A” pay, 5% override, and travel pay to/from domicile to meeting location.  
  • Time commitment is variable as this position will only be active when the ASAP ERC Primary Representative is not available.
  • The ASAP ERC Alternate Representative will have pre-arranged, pre-planned absences (at 6.0 TFP credit per day) loaded into her/his schedule as needed to attend scheduled meetings.

Working Relationships

With The Air Safety, Health, & Security Committee (ASHSC)

Frequent interaction with the MEC ASHSC Chairperson and Local ASHSC Chairpersons. Occasional interaction with Local ASHSC Members.

With The Master Executive Council

This position reports to the Master Executive Council through the MEC ASHSC Chairperson. The MEC executive sponsor for the committee is the MEC Vice President.

With Alaska Airlines Management

Constant interaction with management, particularly the Manager of Inflight Safety Reporting & Records (Claudia Modl), ASAP Manager (Chris Benson), and ASAP Specialist (Brandon Rudolph). Occasional interaction with the Director of Inflight Safety & Compliance (Anne Shaw) and Manager of Inflight Safety & Compliance (Monica Grant).

With Government Agencies

Constant interaction with Federal Aviation Administration (FAA) representatives in conjunction with ERC meetings.

Expressing Interest and Interview Scheduling

  • Submit a declaration of interest and resume to MEC Secretary-Treasurer Linda Christou at linda.christou@afaalaska.org no later than 5 PM Pacific Time on Friday, March 29, 2019. 
  • Linda will contact qualified candidates to schedule an interview and provide additional information regarding transportation and booking of flights if necessary.
  • In-person interviews will take place at the AFA Office in Seattle on Tuesday, April 16, 2019.

Questions?

Please direct any questions about the position to MEC ASHSC Vice Chairperson—ASAP Brad Young at bradley.young@afaalaska.org.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; MEC ASHSC Chairperson Seth Heiple and MEC ASHSC Vice Chairperson—ASAP Brad Young

Air Quality Information & Update

Due to the recent spike in cabin air fume events, your AFA Air Safety, Health, and Security Committee (ASHSC) has been working diligently to assist with all fume events by continuing with our normal procedure of contacting the affected crews, offering support, educating, and providing tools and resources for responding to these events.

Resources Available

With regard to education, the Committee is currently working with the Air Safety, Health, and Security (ASHS) department at AFA International to create additional online training and educational materials related to fume events.  Some of the resources available are listed below.

Air Quality Fume Event FAQs

The Committee has compiled a comprehensive question and answer document to help provide information about many of the questions and concerns that have been received about cabin air fume events.

You can access the Q&A document by clicking here.

Air Quality Exposure Quick Reference Card

The Air Quality Exposure Quick Reference Card is a wallet sized card that explains what to do in a contaminated cabin air exposure event.  The card can be kept in a badge holder behind your company ID or in your wallet.

The card was recently updated by the Committee and now includes information about the Airbus fleet.  If you currently have an older version of the card, please destroy your old card and replace it with a newly updated one.  The updated cards are currently being distributed to each domicile.

Look for more information from your Local Council about where to pick one up at your base.  You can access and print the card on the AFA Alaska website by clicking here.

AFA Alaska Website

Additional air quality information, including a flow chart that describes what to do in a cabin air fume event, can be found at afaalaska.org under Committees > Air Safety, Health, & Security (ASHSC) > Air Quality.

Questions?

If you have additional questions about cabin air quality or the AFA resources available, please email airquality@afaalaska.org or contact a member of your Local Air Safety, Health, & Security Committee (ASHSC).  You can find contact information on the ASHSC page of the AFA Alaska website.

Pre-Merger Alaska MEC Committee Election Results

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Merged MEC Committee Chairperson Election Results

This message is for both pre-merger Alaska and Hawaiian Flight Attendants During this week’s MEC Meeting, our MEC held interviews for the next group of merged MEC Committee Chairpersons. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful consideration and deliberation, the following candidates have […]

Election Notice: Alaska + Hawaiian MEC Officer Elections

The term of office for our current Alaska + Hawaiian Master Executive Council (MEC) Officers will conclude on December 31, 2025. The voting members of the MEC (LEC Presidents) will elect new MEC Officers at the November Regular MEC meeting. This communication serves as notice of the election in accordance with the MEC Policy and Procedure Manual. […]

SEA Domicile Negotiations – September 2025 Update #2

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Reserve Committee Meeting Recap – 3rd Quarter 2025

This message is for pre-merger Alaska Flight Attendants On Thursday, September 11, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Conner Gallager (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present […]

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