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Representing the Flight Attendants of Alaska + Hawaiian

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AFA Alaska Update – August 20, 2021

In This Edition

  • TSA Mask Mandate Extended Through January
  • Being Inclusive: A Reminder About Announcements
  • REMINDER: Help End Human Trafficking, Take the Survey

TSA Mask Mandate Extended Through January

Master Executive Council (MEC)

The Transportation Security Administration (TSA) has recently confirmed that it will extend its federal mask mandate on transportation until at least January 18, 2022. The mandate, which was previously scheduled to expire on September 13, was extended to “minimize the spread of COVID-19 on public transportation,” according to a TSA spokesperson.

AFA International President Sara Nelson released a statement on Wednesday in support of the extension of the mask mandate and said in part, “…the TSA enforcement directive for the CDC transportation mask mandate will help tremendously to keep passengers and aviation workers safe.”  The complete statement is available on the AFA International website.

AFA Alaska representatives from the Air Safety, Health, & Security Committee (ASHSC), Inflight Service Committee, and Master Executive Council (MEC) have been in communication with inflight management regarding the extension of the mask mandate.  Management has indicated that they do not anticipate any changes to mask/face covering policies at this time and current procedures will remain in effect for the new duration of the mandate.

Mask Mandate in the News

Being Inclusive: A Reminder About Announcements

Human Rights Committee

As Flight Attendants, we are used to certain routines and habitual behaviors when it comes to how we do our job.  The processes of performing the safety demo, setting up our galleys and carts for service, and many others are second nature to us, and we often don’t give them a second thought.  One of those deeply ingrained habits for many is starting our cabin announcements with the phrase “ladies and gentlemen”.

What you may not know, however, is that “ladies and gentlemen” is no longer part of our announcement scripts. Section 10 of the Flight Attendant Manual (FAM) and the announcements section of Block2Block no longer include any gender-specific references.  Though it may take some effort to drop the habit of using the phrase, doing so is important in creating an inclusive environment for all our fellow Flight Attendants, other co-workers, and passengers.

Our MEC adopted a resolution on gender equality in December 2020.  The resolution affirms the MEC’s support of the right to recognition, acceptance, and inclusion of people of all gender identities and expressions both in and out of the workplace.  As not everyone identifies as male or female, preceding cabin announcements with the term “ladies and gentlemen” does not support a welcoming atmosphere for everyone.  Let’s work together to create an inclusive environment by using language that is welcoming to all!

Questions?

If you have any questions, please contact your Local Human Rights Committee.

REMINDER: Help End Human Trafficking, Take the Survey

AFA International

AFA is partnering with United Against Slavery in a global effort to end the scourge of human trafficking. As Flight Attendants and aviation’s first responders, we are uniquely positioned to identify human traffickers and assist their victims.

Human trafficking is a billion-dollar business, but Flight Attendants can be 100,000 Eyes in the Skies to recognize and report it. We can be the ones to make the difference.

Historical efforts to gather and understand information to implement effective solutions for this crime have been a challenge and success seemed unattainable. Why? They have not involved collecting the knowledge that only those on the frontlines have.

Click here to take the survey >

AFA Update – February 19, 2021

In This Edition

  • COVID Vaccine Information for Flight Attendants
  • REMINDER: Scholarship Opportunities
  • Free Training to Former Cabin Crew Transitioning into Job Market
  • Relaxation Exercises – An Essential Tool for Flight Attendants

COVID Vaccine Information for Flight Attendants

Master Executive Council (MEC)

On February 10, AFA International published an AFA Interactive e-mail newsletter with an overview of COVID vaccine information for Flight Attendants. There is a state-by-state listing of aviation work priority for receiving the vaccine and a link to the respective state’s vaccine portal. 

The newsletter also includes a link to send a letter to the governor of your state calling upon them to move essential aviation workers to phase 1B (or equivalent), in line with other non-medical essential workers and essential transportation workers. AFA Alaska signed onto a joint letter from Alaska Air Group management and labor leaders advocating to Governor of Washington Jay Inslee and Governor of Oregon Kate Brown for essential aviation workers to be in phase 1B. (Essential transportation workers are in phase 1B or the equivalent in Alaska and California.)

You can read the complete AFA Interactive article and view the list of state vaccine information on the AFA International website.

Many Flight Attendants are having success securing a vaccination by using the Vaccine Prioritization Letter supplied by Alaska Airlines management (AAG SSO required). Print the form in advance and make sure to bring your Crew ID!

REMINDER: Scholarship Opportunities

AFA International

In a previous AFA Update sent out on January 22, information was shared about scholarship opportunities available to AFA and CWA Members as well as certain eligible dependents.  Details about both scholarships, as well as information on how to apply, can be found by following the links below. 

AFA Scholarship Fund

The Association of Flight Attendants Scholarship Fund is intended to provide financial assistance to dependents of our active members who will be attending a college or university.  The deadline for applications is April 10.  Details are available on the AFA International website at http://www.afacwa.org/scholarships.

CWA Joe Beirne Scholarship

The Joe Beirne Scholarship is offered by CWA. The deadline for applications is April 30.   Details on this scholarship are on the CWA website at http://www.cwa-union.org/pages/beirne.

Free Training to Former Cabin Crew Transitioning into Job Market

AFA International 

For those who have recently left our profession, the International Air Transport Association (IATA) is offering an online training course to help displaced airline cabin crew members re-enter the job market. This course will be offered free of charge for those who register between now and February 23. More information about the three-hour course, titled Cabin Crew – Leveraging Professional Skills, can be found on the IATA training course website.

Relaxation Exercises – An Essential Tool for Flight Attendants

Employee Assistance Program (EAP)/Professional Standards Committee

There are many benefits to being able to induce the “relaxation response” as soon as you begin to experience warning signs of stress, anxiety or agitation.  Some benefits include a reduction of generalized anxiety, prevention of cumulative stress, increased energy, improved concentration, reduction of some physical problems, and greater mood stability.   Relaxation exercises can be a powerful physical and emotional weapon against life’s stressors.  Given the events of 2020 and now 2021, being able to invoke a greater sense of calm is a critical skill for Flight Attendants.  

Tips for Relaxation

Find a quiet space where you won’t be interrupted for at least 20 minutes.  Turn off the phone and give yourself permission to devote some time to self-care. Research shows that relaxing the body will relax the mind, and vice versa. If you struggle with racing or intrusive thoughts, it might help to focus on the body. If you have a lot of physical tension or pain, it may be better to work on relaxing the mind. It’s hard to predict which exercises will work for whom; it’s best to try different relaxation exercises until you find the one that feels right. Remember that you are practicing a skill – like playing the piano. The more you practice, the more effective your relaxation work becomes. It is important to work toward an attitude of acceptance of whatever occurs in your session, rather than growing impatient if you don’t achieve a given result. Below are two relation exercises that are easy to do in most settings.

Sample Progressive Relaxation Exercises

Favorite Place

Find a comfortable position. Let your shoulders drop, your arms relax, let your buttocks sink into the chair, let your legs relax, and feel your feet planted on the floor. Imagine a place in your mind that you like. It could be a beach, your room, a forest…take a moment to find that place.  If you haven’t found a place, don’t worry…just keep your eyes closed and breathe deeply. As you are in your favorite place, notice how the air feels, the temperature, notice what you see, notice any smells or sensations in your body as you stay in this place…feel your body relaxing….just enjoy where you are….take a moment to notice anything else you’d like about this place… know you can come back here at any time….take what you want and come back into the room. 

Breathing and Centering

  • Take two to three deep, even breaths.
  • Visualize the word “relax” in a calming color
  • Think this calming word to yourself as you continue to breathe deeply: 
  • Breathe in…think “relax”; as you breathe out think “relax” 
  • PAUSE*
  • Breathe in…think “relax”; as you breathe out think “relax” 
  • PAUSE
  • Now breathe 8 more times, slowly and deeply.

*Be aware of how your body feels at the PAUSE.  This is the “centering” piece.  Feeling centered means you are feeling calm and focused. 

AFA Special Update – September 9, 2020

In This Edition

  • Health and Safety Concerns with Onboard Service

Health and Safety Concerns with Onboard Service

Master Executive Council (MEC)

According to the Centers for Disease Control and Prevention (CDC), COVID-19 is thought to spread through respiratory droplets produced when an infected person coughs, sneezes, or talks.  The spread predominantly occurs between people who are in close contact with others (within about 6 feet).  Guidance from the CDC also indicates that people who don’t live in the same household should maintain 6 feet of distance from one another and that a mask is not a substitute for social distancing.  Though management has implemented a policy requiring the use of face coverings by passengers and employee onboard the aircraft, it is practically impossible for Flight Attendants to maintain physical distancing of 6 feet from other people in the aircraft cabin, especially while conducting onboard service. 

On July 16, management rolled out a significant expansion of onboard service which involved the addition of several additional beverage choices, including the return of hot beverages including coffee and tea.  This expansion was followed up by further additions on August 16 coupled with the return of ice on the beverage cart.  The addition of so many components of onboard service seems counterintuitive during the middle of the COVID-19 pandemic.  

Flight Attendants Are Unnecessarily Being Put At Risk 

By requiring unnecessary interactions with passengers that are not related to safety of the flight, management continues to place Flight Attendants at greater risk of contracting COVID-19 by increasing required interactions with passengers and mandating additional time in the aisle to complete the increased service.  Though management now allows Flight Attendants to bring and wear their own protective eyewear or face shields from home, this is not a substitute for the CDC recommendation to maintain physical distancing. 

These concerns were resoundingly echoed by data collected from the AFA COVID-19 Onboard Service Survey.  Over 1300 Flight Attendants responded to the survey, which was conducted between July 28 and August 2.  Several key points from the survey include: 

  • Only 18% of those surveyed answered affirmatively* that they believe management considered the safety and health of Flight Attendants when adding beverages back to the onboard service
  • Only 22% of those surveyed answered affirmatively* that they believe the number and type of beverages added back were appropriate given current concerns regarding COVID-19
  • Over 65% of those surveyed indicate that they have experienced passengers removing their face covering multiple times per flight since the July 16 onboard service expansion  

*An affirmative answer is indicated by a response of strongly agree or agree

Comments submitted by Flight Attendants as part of the survey list dozens of reports of passengers removing their face covering to interact with Flight Attendants despite onboard announcements directing passengers to keep their face coverings on.  Further reports tell of Flight Attendants observing passengers keeping their face coverings off for extended periods of time as they wait for hot beverages to cool.  The results of the survey, as well as a representative selection of comments submitted by Flight Attendants, were shared with management shortly after the survey closed.

Management’s Position: Passenger Satisfaction Matters More

Members of the AFA Air Safety, Health, & Security Committee (ASHSC), Inflight Service Committee, and the MEC have been continually engaging with management to address the risks to Flight Attendant safety and health presented by the expansion of onboard service.  These conversations have involved every level of management within Alaska Airlines, and have included management from inflight, labor relations, safety, and marketing.  AFA Representatives have repeatedly asked management to “stop the operation” and “own safety” by pulling back the expanded onboard service and returning to the pre-July 16 offering.  

Management, however, has a different point of view.  In several meetings between management and AFA, management has stated that they believe that there is no evidence to say that there is any incremental risk of transmission due to onboard service.  Management has also gone on record to indicate that they believe that the worst credible outcome of a COVID-19 infection to Flight Attendants is “medical treatment beyond first aid”—not hospitalization or death.  This position contradicts the fact that the CDC has recorded over 184,000 COVID-19 related deaths in the United States and leading national forecasts continue to predict thousands of new COVID-19 related hospitalizations per day.

Management’s overall response has been that they fully intend to continue offering the expanded onboard service despite AFA’s objections.  Their reasoning: an increase in passenger satisfaction scores and a decrease in complaints related to onboard service offerings.

The MEC is equally frustrated and disappointed that management has made the conscious decision to prioritize passenger survey scores over Flight Attendant health and safety by refusing to reconsider the onboard service expansion that they have rolled out over the past several months.  The failure to address the concerns related to the unnecessary additional risk for contracting COVID-19 that Flight Attendants are being exposed to speaks volumes to the fact that “Ready, Safe, Go” is only a priority when it is convenient and suits the needs of management.  Despite this, the MEC and other AFA representatives will continue our efforts to advocate for onboard service levels that do not put Flight Attendants unnecessarily at risk. 

Continue to Document and Report Safety Hazards 

Regardless of management’s position, please continue to report any safety hazards that you experience while performing the expanded onboard service.  This could include instances of increased exposure to passengers (e.g. passenger removing their mask to speak to you, etc.) or other hazards related to service.  You can report these hazards through ReportIt! by submitting either a FAIR and/or ASAP for each flight on which they occur.  Include the terms “COVID-19″ and “service” in your narrative to ensure they are correctly categorized by management.  This data will help our AFA representatives to advocate for safe levels of service. 

AFA COVID-19 Onboard Service Survey

On July 16, management implemented an expansion of onboard service which included the addition of multiple beverage selections and the re-introduction of hot beverages as an option for passengers.  During the lead up to the service expansion, members of our Master Executive Council (MEC), Inflight Service Committee, and Air Safety, Health, & Security Committee (ASHSC) engaged management in multiple discussions with the intent of protecting Flight Attendant safety and health during the current COVID-19 pandemic.

Despite the objections raised by AFA and the nationwide increase in COVID-19 cases over the past several weeks, management made the decision to proceed with the rollout of the additional service citing the need to address complaints received through the Alaska Listens platform and improve scores on customer satisfaction surveys.  The MEC, Inflight Service Committee, and ASHSC believe that the decision to proceed with an expanded onboard service in the wake of the increase in COVID-19 cases was irresponsible on management’s part.  

COVID-19 Onboard Service Survey Launches Today

The MEC fully intends to continue to engage with management on the subject of onboard service, especially surrounding management’s plan for a further expansion next month.  In an effort to gather as much direct Flight Attendant feedback as possible to share during those conversations, we have launched the AFA COVID-19 Onboard Service Survey.  The survey is an opportunity to share your thoughts, feedback, and experiences related to the July 16 expanded onboard service.  

Click here to take the survey

You’ll be able to take the survey any time between now and Sunday, August 2 at 5 PM PDT.  Please share this link with your flying partners and encourage everyone who has worked since the July 16 onboard service expansion to take part! Even if you have not worked since July 16, you’ll still be able to share any comments you have about the service expansion.

REMINDER: Report Any Safety Hazards

In addition to completing the AFA COVID-19 Onboard Service Survey, please also remember to report any safety hazards that you experience while performing the expanded onboard service.  This could include instances of increased exposure to passengers (e.g. passenger removing their mask to speak to you, etc.) or other hazards related to service.  You can report these hazards through ReportIt! by submitting either a FAIR and/or ASAP for each flight on which they occur.  Include the terms “COVID-19″ and “service” in your narrative to ensure they are correctly categorized by management.  This data will help our AFA representatives to advocate for safe levels of service.

Questions?

If you have any questions about the AFA COVID-19 Onboard Service Survey, please contact your LEC Officers.

AFA Update – July 13, 2020

In This Edition

  • ACTION ALERT: Call Congress to Extend the CARES Act Payroll Support Program
  • Vanguard Retirement Webinars
  • Telephonic Support Groups for Flight Attendants
  • Ground Commuting During Significant Weather Events 
  • Temporary Requalification (RQ) Training Timeline Modification

ACTION ALERT: Call Congress to Extend the CARES Act Payroll Support Program

Government Affairs Committee

We need to generate phone calls to Congress every day. Flight Attendants and family members should be making two calls to the Senate line and one call to the House line.

We are calling for a six month aviation Payroll Support Program extension through March 31, 2021, to protect our jobs. This is the most successful jobs program of the CARES Act and it needs to be extended since COVID-19 cases are again on the rise.

All of aviation labor is standing together to call on Congress to pass a clean extension of the Payroll Support Program before the summer Congressional recess. Waiting until September for this action is too late because October planning will be done and hundreds of thousands of workers will already be told they are out of work. Already, Delta Air Lines pilots and United Airlines workers have received WARN notices. 

We need urgent action on this now:

1.         Call your Representative and Senators: Flight Attendants and family should make three calls every day. Two to the Senate line and one to the House line.

House: (888) 907-9365
Senate: (888) 848-4824

Sample Script:

Hello, I am a constituent calling to ask [Representative]/[Senator] to help save my job as an essential worker. Take legislative action in July to extend the CARES Act Payroll Support Program for aviation workers in order to avoid massive job loss in October. Keep us connected to our jobs, our paychecks, and our healthcare. Thank you for your urgent attention to this.

2.         Sign this letter to your Representative and Senators >

3.         Tell 5 flying partners and your friends and family to do the same!

A CARES Act extension must pass Congress before they recess later this summer. Take action now and plan to keep taking action every day throughout July.

https://youtu.be/OAjNYnWVxOQ
WATCH: AFA Government Affairs Activists Urge Flight Attendants to Make Calls

Vanguard Retirement Webinars

Retirement Committee

As the company will be offering early out packages, your AFA Retirement Committee, in conjunction with Vanguard, the company’s 401(k) plan administrator, will be conducting an online webinar to provide information and answer questions about the planning process for retirement.  More information from Vanguard is below.

Switching from earning a paycheck to living off your retirement savings and Social Security is a big change. If you’re within a few years of retiring, learn how you can turn your savings into a steady paycheck. This webinar will help you answer:

  • How much will my retirement cost?
  • Where will I find the money to pay for retirement?
  • How do I make my savings last as long as my retirement?
  • How do I invest my money during retirement?

Dates, Times, and Registration Information

Two sessions will be available:

  • Friday, July 17 – 10 AM PDT
  • Wednesday, July 29 – 1 PM PDT

Advanced registration is required and can be completed using the link below:

Click here to register for one of the sessions

Questions?

If you have any questions about the upcoming webinars, please contact MEC Retirement Committee Chairperson Terry Taylor at terry.taylor@afaalaska.org.

Telephonic Support Groups for Flight Attendants

Employee Assistance Program (EAP)/Professional Standards Committee

Build your resiliency by joining these telephonic support groups just for Flight Attendants.  Groups are sponsored by your AFA EAP/FADAP and facilitated by a confidential mental health professional.  All Flight Attendants are welcome.

Learn some techniques on stress management, decision making under pressure, emotional balance and connect with flying partners during this period of uncertainty in the Aviation Industry. Join any or all sessions.  No pre-registration required.

Calls start on Monday, July 13 and are scheduled Mondays (July 13, 20, 27, August 3) and Fridays (July 17, 23, 31, August 7).  Each call begins at 12 PM PDT and will last one hour.

Call-In Number

(855) 544-2320 or (401) 648-9218

If outside the U.S., follow the directions here.

Ground Commuting During Significant Weather Events 

Grievance Committee

The MEC recently mediated Grievance 36-99-2-30-19, Violation of Section 28.G.2 Ground Commuting Policy.  This grievance arose out of the February 2019 snow events.  The grievance alleged the Company’s violation of Collective Bargaining Agreement   Section 28.G.2 [Domiciles:  Commuter Policy/Ground Commuting Policy], past practice and all related sections of the Collective Bargaining Agreement when during the February 2019 Pacific Northwest snowstorms, it did not allow Flight Attendants to use the ground commuter policy because the Company did not consider a snowstorm-related ground commuting failure to be unanticipated. 

Originally, we sought to arbitrate this grievance, however it seemed better with this particular case to mediate the issue with an unbiased mediator.  Arbitration results in a decision made by the arbitrator usually with one side winning and the other side losing; whereas mediation allows both parties to have a say in the outcome.   An arbitration award cannot change or add contract language, it may only interpret what was already present, however in mediation the parties may come to agreements about adding or changing language.  

The issue was resolved very favorably with the addition of language for ground commuting during significant weather delays.  This adds protections for Flight Attendants attempting to get to work whether the weather event is anticipated or not.  The new language adds a detailed process for management to follow, thereby removing any subjectivity, which typically was only a detriment to our Flight Attendants. 

A complete copy of the sideletter of agreement that includes the newly agreed upon language related to ground commuting during significant weather events has been uploaded to the AFA Alaska website and can be accessed by clicking here.

Questions?

If you have any questions about the grievance or sideletter of agreement, please contact your Local Grievance Committee.

Temporary Requalification Training (RQ) Timeline Modification

Grievance Committee

For Flight Attendants returning from a leave of absence or who have been unable to complete Recurrent Training (RT) by the end of their eligibility period, completing Requalification Training (RQ) is a requirement before being able to return to work.  Section 30.B.3 of the joint collective bargaining agreement (JCBA) requires management to offer a full RQ class within the first five working days of every month, but this requirement has recently caused significant stress for many of our Flight Attendants.  Due to a recent changes in how management interprets the eligibility period of Flight Attendants who are required to take Requalification Training (RQ), the home study CBT that must be completed prior to attending class is no longer made available until the first day of the month when scheduled to attend class.  With this change, Flight Attendants who might be scheduled to take RQ on the 2nd of the month would not even have access to the CBT until the 1st of the month.

Due to this very compressed timeline that Flight Attendants are now being given to complete the CBT prior to RQ, the MEC approached management to work to extend the period of time that would be available to complete the CBT prior to class.   We were able to reach a temporary agreement with management to extend the contractual requirement for the Company to offer a full RQ class from within the first five working days of the month to having the class offered no sooner than the seventh working day of the month.  The temporary agreement also provides pay protection for any affected Flight Attendants between the fifth working day of the month (the contractual requirement to offer class) and the day prior to when the Company actually offers the class.  Even with this temporary extension to the Company’s requirement to offer a full dedicated RQ class, Flight Attendants who are due to take RQ may continue to exercise their contractual right to trade into the RQ slot in any regularly scheduled RT class during the month if space is available.

This temporary agreement will take effect with the August 2020 bid month and will remain in effect through at least the December 2020 bid month.  A complete copy of the letter of agreement is available on the AFA Alaska website and can be viewed by clicking here. 

Questions?

If you have any questions, please contact your Local Grievance Committee.

Joint Contract Negotiations Session 6 – August 2025

This message is for both pre-merger Alaska and Hawaiian Flight Attendants Negotiations Update The AFA Alaska + Hawaiian Joint Negotiating Committee (JNC) met this week for three days of collective bargaining with management.  The JNC met with management on August 5 to August 7 in Seattle, WA.  At the negotiating table for this session were: […]

Pre-Merger Alaska MEC Committee Interviews—September 2025

This message is for pre-merger Alaska Flight Attendants In accordance with Article VI.C of the AFA Alaska MEC Policy and Procedure Manual, the terms of office for the MEC Committee Chairpersons and other MEC-level positions align with those of the MEC Officers. Since the current term for the MEC Officers will conclude on December 31, […]

Merged MEC Committee Chairperson Interviews—September 2025

This message is for both pre-merger Alaska and Hawaiian Flight Attendants The integration of our Master Executive Councils (MECs) is progressing steadily. Our first group of committees successfully merged on June 1, and we are now prepared to merge additional committees as we move forward. The next group of committees is scheduled to merge on […]

Understanding JCBA Negotiations

Joint Collective Bargaining Agreement (JCBA) negotiations are different from the usual Section 6 talks. Instead of updating one agreement, we’re working on merging two existing contracts into a single contract. Our Joint Negotiating Committee (JNC) will be reaching out with focused surveys to hear your thoughts on specific sections, aiming to blend the best of both carriers.

Special Post IT Incident Debrief Next Week

This message is for pre-merger Alaska Flight Attendants This Week’s Monthly Scheduling Committee Meeting Canceled Due to Sunday’s IT outage and the subsequent ground stop, management has decided to cancel this Tuesday’s monthly Scheduling Committee meeting. This decision was made so their efforts could be focused on operational recovery activities to restore normal operations. Our […]

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