This message is for pre-merger Seattle-Based Hawaiian Flight Attendants
SEA Inflight Service Committee Update
WHAT’S HAPPENING?
Management will be testing a new prior to landing meal on all LONDON flights.
WHAT IS IT?
A new COLD (NO OPTION) meal will be offered prior to landing instead of the 2 hot meals. The ONLY OPTION will be to EAT or NOT EAT.
(SEA – LHR MEAL) A container of continental breakfast items
(LHR – SEA MEAL) A container of assorted fruit and cheese
DO WE HAVE TO PUT IT ON THE SMALL TSU?
NO! There will only be the meal container.
WHEN DOES TESTING START?
The first test flight is projected to start on 9/9/26 AS100 SEA – LHR
HOW LONG WILL THEY BE TESTING IT?
30 days
WHEN DOES TESTING END?
The last day of testing is projected to be on 10/9/26
WHY ARE THEY DOING TESTING?
Management is looking for ways to improve guest feedback scores.
WHY ONLY LHR FLIGHTS?
Test flights are logistically challenging on the operation. Minimizing the kitchens involved in the test minimizes loading error.
WHEN WAS THE COMPANY GOING TO TELL US?
They are planning to send out a communication regarding testing early next month.
WHY ARE YOU TELLING US?
We are in the middle of bidding. “We” (The AFA Inflight Service Committee) wanted to inform you NOW so that you can BID ACCORDINGLY.
WHAT HAPPENS IF I DECIDE TO WORK LHR FLIGHTS THAT ARE BEING TESTED?
Please kokua “help” by sending in your feedback. Here are a few questions to answer if you aren’t sure what to write.
- Does the new cold meal alleviate workload?
- Do the guests like the new cold meal?
- Are the containers being loaded well?
- Are the meal containers easy to take out of the cart and serve?
- How is rubbish collection following the service?
- How has this test affected overall trash management?
HOW DO I SEND IN MY FEEDBACK?
- B2B (using B2B is the first preference to send ALL feedback) CORPORATE MANAGEMENT AND YOUR AFA SERVICE COMMITTEE HAS ACCESS TO YOUR REPORTS
- 787.feedback@afahawaiian.org (this would be your second option)
Mahalo,
Kekai Lum, Hawaiian Airlines Council 47, Seattle
Inflight Service Chair – SEA Focus
kekai.lum@afahawaiian.org
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