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Representing the Flight Attendants of Alaska + Hawaiian

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Enacting 8.S [Natural Disasters…] Due to Hurricane Matthew Affecting Charleston (CHS)

Alaska Airlines management has made the decision to turn the crew out of Charleston (CHS) today in response to Hurricane Matthew. AFA and Alaska Airlines have agreed to enact the provision of 8.S [Natural Disasters…] in order to facilitate their removal. The provisions of 8.S remain in effect until such time when Alaska Airlines is able to resume normal operations to CHS.

The parties agree to communicate any further changes if Hurricane Matthew impacts additional cities.

If you have any questions, contact one of your Local Executive Council (LEC) officers or Scheduling Committee members.

In solidarity,

Your MEC—Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; and MEC Scheduling Chairperson Jake Jones

U.S. Presidential Election Text Messaging by CWA

Over the weekend, it came to our attention that many AFA Members received a text message or series of messages from the Communication Workers of America (CWA), of which AFA is part, regarding the upcoming presidential election. The messages were sent using a computer system and were programmed to carry on a conversation based on the response from the person receiving the message.

After further investigation, we discovered that these text messages were sent from the CWA Political Department without the knowledge of your AFA Alaska leadership. Your MEC has contacted both CWA and AFA International regarding these communications. We received a commitment that AFA Members will not be included in future messaging using this system.

If you have any questions, please contact your LEC President. Contact information for your LEC President can be found on your Local Council page at http://afaalaska.org.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee and MEC Government Affairs Chairperson Krystle Berry

Pairing Construction 101

What is involved with pairing construction?

Approximately one month prior to the bid month, Network Planning provides a Standard Schedules Information Manual (SIMM), which includes all of the scheduled legs in the system on a daily basis for FA 1-Position, FA Combi and FA 3-Position. Each of the legs are formatted as a single line item, such as one leg flight AS 320 SEA-SFO. For October 2016 there were 18,741 single legs in the FA 3-Position used for optimization of the pairing solution. For October pairings, we build the schedules and submit our solutions in the month of August, and in September 2016 we submit pairing solutions for November, et cetera.

What metrics do the crew planners and AFA pairing analyst input into the solution to build the pairings?

Most of the time we utilize the same metrics into the solutions but change the parameters. Examples include but are not limited to:

Hotel costs, per diem, aircraft swaps, minimum layover, maximum duty day, maximum layover, sit premium, soft time (minimum pay rules such as Multi-day Sequence Minimum, Duty Period Minimum, Extended Overnight Rule, Average Duty Period Guarantee), penalties for trip length, hard locks (defined pairings), soft locks (suggested leg combinations), deadhead and other contractual or Federal Air Regulation (FAR) requirements. All of these are built into the optimizer and sent into the system to build the final solution.

How long does it take to submit a solution?

It takes approximately 1 – 2 hours each time one run is sent to the optimizer. Pilot and Flight Attendant Crew Planning along with the AFA Pairing Analyst share the optimizer. There are a limited amount of servers available to submit solutions. Typically, the AFA analyst will submit her/his solutions in the evening during non business hours

How is a solution chosen?

The AFA Pairing Analyst and each of the Crew Planners submit a solution for consideration. The Crew Planning department filters through the solution and provides a cost comparison document that shows the overall cost of the solutions submitted. This document contains important financial information and is not shared with the public, as it requires the AFA Pairing Analyst to sign a Non-Disclosure Agreement (NDA). The comparison document is used for our joint monthly pairing selection meeting with Director of Flight Operations Planning and Resource Allocation, Chad Koehnke, and Vice President of Inflight Services, Andy Schneider. For transparency the MEC Officers also receive a copy of the comparison document. It is important to note that both AFA and management are working together to review the comparison document, however, management has final selection authority for the pairing solution.

What happens after the solution is chosen?

The AFA Pairing Analyst receives confirmation of the solution selection from management. The AFA Pairing Analyst then goes into the solution and reviews each domicile and the pairings created to write the monthly pairings report. It takes approximately 2 – 3 hours to review in depth the final solution of the pairings created. After the report is finalized it is emailed to Crew Planning who then adds in the statistics of the duty periods, calendar days, average TFP per duty period by base and trip length of trip, average sit time, average duty day, average swap and average layover. Kelly Whitacre-Yeager then emails the Pairing Report and Statistics to the Flight Attendants via Outlook.

The Master Executive Council (MEC) thanks MEC Scheduling Committee Chairperson Jake Jones for submitting the AFA pairings solutions while MEC Pairing Analyst Karen Ferrell has been in training. Going forward Karen will be the primary submitting on behalf of the Association. If you have any questions, concerns or suggestions about pairings, contact your local Scheduling Committee representatives.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee; MEC Scheduling Committee Chairperson Jake Jones and MEC Scheduling Committee Vice Chairperson/Pairing Analyst Karen Farrell

Layover Hotel and Transportation Issues: 4 Things to Know

Along with the busy summer travel season has come an uptick in issues with crew hotel accommodations and layover transportation.  Management has a responsibility to provide hotel accommodations and corresponding transportation to and from the hotel to Flight Attendants on a layover.  This information is contained in section 34 of the contract.

1. If you have a problem with your hotel or transportation, report it!

Management, in conjunction with their hotel vendor API, has recently launched a new version of CrewCare, the website that is used to give feedback on hotel and transportation issues.  The new system, My Crew Care, can be accessed through the new Flight Attendant Website.

In order to take action on issues with layover hotels and transportation, your AFA Hotel Committee needs to know when you have a problem.  Reports submitted through My Crew Care are automatically routed to your AFA Hotel Committee so they can track issues and trends in our layover locations.

To Access My Crew Care

  1. Log-in to the inflight website (http://asainflight.alaskaair.com)
  2. Open the menu
  3. Click “Hotels”
  4. Click “Hotel Links”
  5. Click “My Crew Care”
  6. Open the menu
  7. Click “Feedback”
  8. Click “Provide Feedback”

IMG_2172    IMG_2173    IMG_2174    IMG_2175    IMG_2176

First Time Using the New My Crew Care System?

When you open the My Crew Care site for the first time, you’ll need to register with your alaskaair.com email address.  After registering, the system will send you a confirmation email.  From the confirmation email, click the link to confirm your registration.  Once you complete this registration process, you won’t need to do it again.

API has written a user guide for the My Crew Care system that you can access here: https://api2.apicrewcare.com/Uploads/Public/UserGuides/CrewMember/CrewmemberUserGuide_AlaskaAir.pdf.

2. If your transportation is late, you can take a taxi, Uber, or Lyft!

If your van hasn’t arrived to pick you up from the airport within 35 minutes of block-in, you have the right to take other transportation and submit the expense for reimbursement from management.  The same thing applies if your van hasn’t arrived to pick you up from the hotel within 10 minutes of the scheduled departure time.  You can find this contractual language in section 34.B.  Be sure to save your receipt and submit an expense report after your trip.  Your supervisor can assist you with completing an expense report.

3. There’s been an increase in unscheduled layover hotel blunders

Recently, Crew Scheduling and the Company’s hotel vendor, Accommodations Plus International (API), have dropped the ball in multiple cases involving unscheduled layover hotels and transportation.  Your Hotel Committee has been advised of recent situations where layover hotel rooms were not secured until after crew arrival in a layover city, transportation not being booked, and hotels being booked that didn’t meet minimum contractual requirements. Crew Scheduling is following policy and using a hotel vender as required by management, so AFA holds management ultimately responsible for these unacceptable and ongoing slipups. Management has an obligation to have contractually compliant hotel accommodations reserved and transportation arranged prior to crew arrival in their layover city.   AFA has requested a meeting with management and API to call for immediate resolution of these issues.

4. You can check to see if your unscheduled layover hotel meets contractual minimums

Travel Weekly classification example

Example of how to determine the Travel Weekly classification for a specific hotel

If you end up with an unscheduled layover, it’s possible that the regular crew hotel in that city could be full and you might end up with a room at an alternate hotel.  Section 34.A.4 of the contract specifies that the company must make every reasonable effort to ensure that an alternate hotel meets the minimum requirements outlined for regular layover hotels.  At a minimum, Flight Attendant layover hotels must meet a rating of 5 or above as rated by Travel Weekly.  You can check to see how your alternate hotel is rated by typing the hotel name into the search box at http://www.travelweekly.com/Hotels.

If you have been placed at a hotel that doesn’t meet the minimum rating of 5 or above, you should contact Crew Scheduling immediately to request a different hotel that meets contractual minimums.  If you’re told that no other hotels are available, please forward your pairing information, hotel name, and hotel address to your Local Hotel Committee as soon as possible.

Have Questions?

Your Local Hotel Committee can help!  You can find contact information on your Local Council’s committee page or on the Hotel Committee page of the AFA Alaska website.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee and MEC Hotel Committee Chairpersons Laura Hinojosa and Jodi Snow

Celebrating Asian American and Pacific Islander Heritage Month

May is Asian American and Pacific Islander Heritage Month in the United States—a time to celebrate the vibrant stories, achievements, and enduring impact of these communities. Their cultures, traditions, and innovations have enriched every facet of American life, from art and science to activism and public service. What started in 1978 as a weeklong observance […]

Join The Picket Line: Support Horizon Flight Attendants on Tuesday, April 28

Since November 2023, Horizon Air Flight Attendants have been in negotiations, fighting tirelessly to secure a new contract that recognizes their work. Even after applying for mediation in January 2025, management continues to offer proposals that ignore the essential contributions Horizon Flight Attendants make to the success of Horizon Air and Alaska Air Group.  On […]

Scheduling Committee Meeting Recap – April 2026

This message is for pre-merger Alaska Flight Attendants On Tuesday, April 21, our pre-merger Alaska AFA Scheduling Committee Chairpersons and Representatives met in person at the Alaska Airlines Global Training Center in Renton, WA to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the […]

Hotel Committee Meeting Recap – April 2026

On Monday, April 13, our AFA Local Hotel Committee Chairpersons met virtually to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA pmAS), Kelly Hepworth (PDX), Barry Spitzer (SFO), Brian Sherill (LAX pmAS), and Kanani Vallot (SAN), […]

Single PSS Is Coming: What It Means For You

Tonight, the Alaska and Hawaiian merger will reach another major milestone—the integration of both airlines into a single passenger service computer system (PSS). While this change will affect Flight Attendants less than other groups—like Customer Service Agents and airport staff—there are still important updates you should know. Block2Block App and Onboard Service Pre-merger Hawaiian Flight […]

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