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Layover Hotel and Transportation Issues: 4 Things to Know

Along with the busy summer travel season has come an uptick in issues with crew hotel accommodations and layover transportation.  Management has a responsibility to provide hotel accommodations and corresponding transportation to and from the hotel to Flight Attendants on a layover.  This information is contained in section 34 of the contract.

1. If you have a problem with your hotel or transportation, report it!

Management, in conjunction with their hotel vendor API, has recently launched a new version of CrewCare, the website that is used to give feedback on hotel and transportation issues.  The new system, My Crew Care, can be accessed through the new Flight Attendant Website.

In order to take action on issues with layover hotels and transportation, your AFA Hotel Committee needs to know when you have a problem.  Reports submitted through My Crew Care are automatically routed to your AFA Hotel Committee so they can track issues and trends in our layover locations.

To Access My Crew Care

  1. Log-in to the inflight website (http://asainflight.alaskaair.com)
  2. Open the menu
  3. Click “Hotels”
  4. Click “Hotel Links”
  5. Click “My Crew Care”
  6. Open the menu
  7. Click “Feedback”
  8. Click “Provide Feedback”

IMG_2172    IMG_2173    IMG_2174    IMG_2175    IMG_2176

First Time Using the New My Crew Care System?

When you open the My Crew Care site for the first time, you’ll need to register with your alaskaair.com email address.  After registering, the system will send you a confirmation email.  From the confirmation email, click the link to confirm your registration.  Once you complete this registration process, you won’t need to do it again.

API has written a user guide for the My Crew Care system that you can access here: https://api2.apicrewcare.com/Uploads/Public/UserGuides/CrewMember/CrewmemberUserGuide_AlaskaAir.pdf.

2. If your transportation is late, you can take a taxi, Uber, or Lyft!

If your van hasn’t arrived to pick you up from the airport within 35 minutes of block-in, you have the right to take other transportation and submit the expense for reimbursement from management.  The same thing applies if your van hasn’t arrived to pick you up from the hotel within 10 minutes of the scheduled departure time.  You can find this contractual language in section 34.B.  Be sure to save your receipt and submit an expense report after your trip.  Your supervisor can assist you with completing an expense report.

3. There’s been an increase in unscheduled layover hotel blunders

Recently, Crew Scheduling and the Company’s hotel vendor, Accommodations Plus International (API), have dropped the ball in multiple cases involving unscheduled layover hotels and transportation.  Your Hotel Committee has been advised of recent situations where layover hotel rooms were not secured until after crew arrival in a layover city, transportation not being booked, and hotels being booked that didn’t meet minimum contractual requirements. Crew Scheduling is following policy and using a hotel vender as required by management, so AFA holds management ultimately responsible for these unacceptable and ongoing slipups. Management has an obligation to have contractually compliant hotel accommodations reserved and transportation arranged prior to crew arrival in their layover city.   AFA has requested a meeting with management and API to call for immediate resolution of these issues.

4. You can check to see if your unscheduled layover hotel meets contractual minimums

Travel Weekly classification example

Example of how to determine the Travel Weekly classification for a specific hotel

If you end up with an unscheduled layover, it’s possible that the regular crew hotel in that city could be full and you might end up with a room at an alternate hotel.  Section 34.A.4 of the contract specifies that the company must make every reasonable effort to ensure that an alternate hotel meets the minimum requirements outlined for regular layover hotels.  At a minimum, Flight Attendant layover hotels must meet a rating of 5 or above as rated by Travel Weekly.  You can check to see how your alternate hotel is rated by typing the hotel name into the search box at http://www.travelweekly.com/Hotels.

If you have been placed at a hotel that doesn’t meet the minimum rating of 5 or above, you should contact Crew Scheduling immediately to request a different hotel that meets contractual minimums.  If you’re told that no other hotels are available, please forward your pairing information, hotel name, and hotel address to your Local Hotel Committee as soon as possible.

Have Questions?

Your Local Hotel Committee can help!  You can find contact information on your Local Council’s committee page or on the Hotel Committee page of the AFA Alaska website.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee and MEC Hotel Committee Chairpersons Laura Hinojosa and Jodi Snow

Introducing Your MEC ASHSC Vice Chairperson

Your Master Executive Council (MEC) conducted interviews this week for the position of MEC Air Safety, Health, & Security Committee (ASHSC) Vice Chairperson.  We would like to thank the candidates who expressed a willingness to serve.  After thorough consideration, the MEC has selected Yvette Satterlee for the position.

Yvette brings to this position an extensive background in health, safety and advocacy as a retired Registered Nurse of 20 years.   Many of you may know her from her work with the TwinHill uniform, where she created and maintained a detailed database of those affected.  During the 3-year process, she reached out to close to 800 Flight Attendants while strongly advocating for a safe and healthy work environment.

She is not new to Union work and is finishing her second term as MEC Secretary-Treasurer, where she has applied her attention to detail, discipline in maintaining documentation, and focus on communication and follow-through.  Yvette says she is looking forward to following her passion in her new role as MEC ASHSC Vice Chairperson.

In her role as MEC ASHSC Vice Chairperson, Yvette will work closely with the MEC ASHSC Chairperson, Local ASHSC Chairpersons and inflight management to represent and advocate for Flight Attendants in all areas related to safety, health, and security-related matters with a focus on cabin air quality issues.  Her term of appointment is concurrent with the term of the MEC Officers and she reports to MEC ASHSC Chairperson Seth Heiple.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee and MEC ASHSC Chairperson Seth Heiple

Trip Trading Freeze Part 2

On July 14th in our Trip Trading Freeze communication, the Master Executive Council (MEC) wrote about our frustrations that starting on the evening of September 30th Alaska Airlines management plans to “temporarily” suspend trip trading for up to 78 hours (although management says they plan to open up trading as soon as they believe it is safe to do so). The reason for the trip trading freeze is in order to transition from Jeppesen Maestro/eMaestro to Jeppesen Crew Tracking Enterprise (JCTE)/Crew Exchange.

A trip-trading freeze of this type would be a contractual violation of CBA §12.C.1. [Exchange of Sequences: Trading Procedures]: “The Company will provide and maintain a real-time electronic system for processing sequence trades, pick-ups, drops and give-aways.” That is just one violated provision of many.

The MEC has spent months attempting to negotiate provisions that would help take the sting out of such a major contractual violation and benefit the operation. The MEC has been trying to achieve an eleventh hour agreement that would be acceptable to our members over the past few weeks. At this point we are completely fed up with management and AFA is filing a grievance on the issue.

Trip-trading freeze negotiations

The MEC would like our members to know exactly how this all went down. When we first learned about the trip-trading freeze, the MEC fairly quickly realized this would cause disruption. However, we could not accept up to 78 hours of contractual violations. Of course the MEC started negotiating provisions on behalf of our members that would recognize how impactful this contractual violation would be as well as to minimize operational exposure. It could have been a “win-win” for all parties.

Paid drop coupons or the equivalent

The MEC’s opening position was one day of paid drop coupons or the equivalent in straight compensation for every Flight Attendant on the payroll for every partial day impacted by the trip-trading freeze (approximately three). Management was absolutely shocked we would open on a position that costs approximately $1 million per day. We told them the proposal was to get their attention and to give us a counter proposal. Negotiations continued.

“Super Reserves”

On the operations side, the parties fairly swiftly honed in on a “Super Reserve” concept that allowed Flight Attendants to be on voluntary call with no requirement to call back. This would help supplement the regular complement of Reserves during the cutover. If flown, a “Super Reserve” would receive the greater of 8.0 TFP or actual flying per day—all at premium pay. The only outstanding issue to be resolved was whether premium was double time (2.0x) or triple time (3.0x)—or somewhere in between. The parties also agreed to a liberalized process for resolving attendance points if Flight Attendants were granted Management Drops pursuant to Section 32 Attendance Policy during the cutover.

Positive Space Tickets, et cetera

Back to management’s “counter proposal.” Management refused to counter anything. The MEC attempted to be “more reasonable” (from management’s perspective) by suggesting every Flight Attendant receive an additional complement of positive space tickets (PST) to supplement our current allotment. We even gave them additional options by signaling that we were open to considering a bump to our Employee Choice travel credits. Nada. Management was concerned about setting a precedent for other employee groups asking for pass-related benefits due to contractual violations.

Attendance points credit

Earlier this week the MEC made a last-ditch proposal in which every Flight Attendant receives a credit of two attendance points (including up to two additional bank points if applicable) effective on or around the cutover date. This proposal was completely no cost and fully discretionary within Inflight (as in there would be no need to seek outside approval from executive management). Inflight management rejected the proposal as “too rich” but that they would consider perhaps one point.

What management thinks you are worth…

Inflight management has stated all along they believe the other provisions (the “Super Reserves” and a liberalized points forgiveness policy for Management Drops issued during the cutover) were good enough to make up for the contractual violation. This is what management thinks you are worth in relation to this unprecedented impact to your flexibility: Alaska Air Group will spend several billion dollars to purchase another carrier, but Inflight management can’t give us something that doesn’t cost a penny!

Grievance filed

So…that is why the MEC is done with management for now, and we’re filing a grievance.

>>> Click here to read Grievance No. 36-99-2-24-16: Suspension of Flight Attendants Trades and Denial of Related Contractual Provisions <<<

Considering how Inflight management is behaving these days, the MEC anticipates more grievances coming in the future.

If you have any questions or concerns, contact your LEC president.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee

AFA Grievance No. 36-99-2-24-16 Suspension of Flight Attendant Trades and Denial of Related Contractual Provisions

Sick Leave Monitoring

Management once again focusing on sick leave usage

AFA recently received information indicating that management is once again focusing on monitoring sick leave usage. It is unfortunate that Inflight continues to use valuable resources to monitor it’s own employees with little to no tangible results. AFA believes it is important to notify Flight Attendants of the program and their respective contractual rights.

Inflight base management will be keeping track of their specifically assigned Flight Attendants. Base management will have a form recording their Flight Attendants’ trip lengths, commuter status, sick leave usage prior to or following vacation, eMaestro trip trade posting history in eMaestro (or Crew Exchange after cutover to JCTE), social media activity around the time of sick leave, and possibly other unknown factors.

Suspicion of sick leave abuse

If base management is concerned with a Flight Attendant’s sick leave, they will forward the information to the Flight Attendant’s performance supervisor. The performance supervisor will evaluate the information and take action if s/he believes there is suspicion of sick leave abuse. Sick leave investigations which lead to terminations are rare; however, be advised that abuse of sick leave is a terminable offense.

“Welfare check” emails

Base management may send out emails to Flight Attendants whenever they accrue attendance points. These sick leave usage/accrual of attendance points emails have been occurring since the current contract ratified, but the program has been inconsistently applied throughout the system. Inflight management is looking to make the practice more consistent.

AFA takes the position these emails must contain only friendly “just checking on you” tone and content because contractually the purpose of the email is to ensure the welfare of the Flight Attendant. Flight Attendants are not obligated to respond to this type of email.

There are only two instances in which a Flight Attendant is required to respond to an attendance related email:

  1. In the event they have reached four attendance points or
  2. If calling in sick online after scheduled check-in and prior to wheels up of her/his first flight.

A Flight Attendant may also be contacted to receive counseling anytime s/he receives a No Show pursuant to AFA Alaska Collective Bargaining Agreement §32.E.1 [Attendance Policy: Control Procedure], in which case s/he must respond.

Relevant contractual language

CBA §32.A.3-4. [Attendance Policy: Reporting Procedure]:

3.     Inflight management may reach out via electronic communication on the Company intranet to a Flight Attendant anytime s/he accrues attendance points in order to ensure the welfare of that Flight Attendant. The Flight Attendant will not be obligated to respond.

4.     Inflight management may contact the Flight Attendant via telephone or electronic communication on the Company intranet and the Flight Attendant will be expected to return the contact as soon as practical under the following circumstances:

a.     If a Flight Attendant has accrued a total of four (4) points (regardless of points reduction and/or total bank points) within two (2) consecutive calendar quarters; or

b.    If a Flight Attendant calls in sick at or after scheduled check-in and prior to wheels-up of her/his first flight (Sick Leave On-Line at Scheduled Check-In). Inflight management may contact the Flight Attendant via telephone or electronic communication on the Company intranet. 


***

If you have any questions or concerns, contact one of your LEC officers, particularly if you receive any “off script” emails about attendance.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee; MEC Grievance Committee Chairperson Jennifer Wise MacColl and MEC Grievance Committee Representative Stephanie Adams

Order of Reserve Assignment Grievance Granted

Management granted Grievance No. 36-99-2-4-16: Violation of CBA §11.E.9 Order of Reserve Assignment. AFA filed this grievance earlier this year because Crew Scheduling called a Reserve and didn’t wait 15 minutes for the Reserve to return the call. Crew Scheduling then proceeded to assign the next Reserve on the Low Time First Assigned (LTFA) list to the trip that the first Reserve should have received, but management was disputing whether additional pay was due for the second Reserve.

CBA §11.E.9. [Reserve: Order of Assignment]:

Crew Scheduling will assign Reserves in LTFA order as modified by LTFA preferences or reverse seniority order for Lineholder opt-out; if a Reserve is otherwise assigned out of order for any other reason, s/he will receive one and one-half times (1.5x) the trip rate for all TFP flown or credited, or for APSB of which one-half times (0.5x) will be paid above guarantee.

Since the grievance was granted, Crew Scheduling is required to wait a full 15 minutes for a Reserve to call back for an assignment. If Crew Scheduling moves to the next Reserve prior to the 15 minutes expiring, and if the first Reserve calls back during that time, then the second Reserve called and assigned is entitled to 1.5x pay for all TFP flown or credited in that pairing; 0.5x pay will be paid above guarantee.

If you think you have been assigned a trip out of order under these circumstances, take screen shots of the LTFA list, then contact your local Reserve Committee chairperson if you have any challenges with receiving the additional contractual compensation.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee; MEC Grievance Committee Chairperson Jennifer Wise MacColl, MEC Grievance Committee Representative Stephanie Adams; and MEC Reserve Committee Chairperson Jarod McNeill

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