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Inflight Service Committee Meeting Recap – 4th Quarter 2023

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on November 29 to represent Flight Attendants’ interests related to catering and onboard service/sales.
  • The Committee met with management to discuss and receive updates on issues and problems faced by Flight Attendants onboard.
  • The Committee continues to work with management to address catering concerns and improve processes in the future. Please report catering issues through Block2Block and safety-related issues through ReportIt!

On Wednesday, November 29, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX), and Chase Vandergrift (SAN). MEC Inflight Committee Chairperson Stephanie Garnett was also present. 

The committee met with Senior Inflight Experience Program Manager Matthew Coder, Inflight Product and Experience Director David Scotland, Principal Cabin Product and Experience Manager Chris Dela Rosa, Director of Onboard Food and Beverage Services Dean Courtelis, Senior Food and Beverage Product Manager Jessica Johnston, Manager of Food and Beverage Planning and Programs David Rodriguez, Senior Onboard Food and Beverage Specialist Andrea Lockett, Principal Product Manager ITS Apps Ranjita Prasad, Director of Catering Operations Andrew Moyer, and other management representatives from the food & beverage and catering operations. 

The next scheduled Inflight Service Committee meeting is Tuesday, February 27, 2024.

Topics of Discussion

The committee reviewed several topics during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • Local Committee Chairperson Discussion. During the AFA-only session, some items discussed were the snacks, brewing the new coffee, testing the Apple tap-to-pay process, catering loading, and service flow.
  • MAX 8 Galleys. The diagrams for the MAX 8 galleys were reviewed. Galley 4 will have an expanded trash bin on aircraft right, and catering loading will need to be modified. Discussions included the ability to have completely separate supplies for legs 1 and 2.
  • Aircraft Interiors. Management is continuing to work on refreshing interiors across the fleet.
  • Onboard Service Procedures. Management noted that the completion rate of the pre-departure beverage service has improved. However, the service flow was identified as difficult to complete. Premium Class has many service components that contribute to delivering a positive experience for passengers, which will continue to be discussed. There will be an emphasis on enhancing the Premium Experience for 2024.
  • Catering Products. The catering team has successfully transitioned to Stumptown Coffee and is working on improving the brewing process. Feedback from passengers suggests that those traveling in first class are enjoying the “greatest hits” menu, which has been received positively. Additionally, new products have been introduced, including changes to the flavors of Stellar Snacks, Freemont Brewing’s Cloud Cruiser IPA, non-alcoholic beer, Polar cranberry-lime seltzer, and oat-milk creamers.
  • Catering Operations. The management team has recently made some improvements to the glassware cleaning process. They have also introduced some logistical changes to make catering supplies more readily available on the aircraft. The Committee was introduced to the new Director of Catering Operations, Andrew Moyer. Going forward, the Committee will work closely with him to address any catering-related issues or concerns.
  • IMD Updates. Management is in the process of introducing software-based payment options through a Tap-to-Pay feature. This option eliminates the need to swipe credit cards physically and simplifies transactions. On December 20, a Block2Block update will be released with a fix for current bugs and functionality to provide timely flight delay information to crewmembers and passengers. Additional updates, including the release of version 3.0 of Block2Block, will be available in April.

We Want to Hear from You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt! Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

December 2023 MEC Meeting Recap

Master Executive Council (MEC)

  • Our AFA Alaska Master Executive Council (MEC) met this week on Wednesday, December 6, to conduct their ongoing work to represent our Flight Attendants.
  • The MEC’s quarterly meeting with executive management and a group of union leaders from other company workgroups was postponed due to the merger announcement and other scheduling conflicts.
  • The next Regular MEC Meeting is scheduled for Tuesday, January 9, and Wednesday, January 10.

The December 2023 Regular MEC Meeting was held this week on Wednesday, December 6. The meeting consisted of updates from our MEC Officers, LEC Presidents, Grievance Committee, and Scheduling Committee. Our MEC also reviewed written reports submitted by other AFA MEC Committee Chairpersons about their current programs of work.

Meeting with Management Delayed

In conjunction with this meeting, our MEC was supposed to meet with company executive management and a group of union leaders representing the other workgroups. These meetings, usually held once every quarter, provide an opportunity to receive updates from management and engage in a broader discussion of issues and concerns that impact all employees within the company. However, due to the recent merger announcement and other scheduling conflicts, management postponed the meeting until next week.

Contract Negotiations and Mobilization

Our MEC had a highly productive meeting with AFA Senior Staff Negotiator Paula Mastrangelo regarding the recent Alaska-Hawaiian merger announcement, the status of negotiations and mediation, and upcoming mobilization activities. We are more than ready for our upcoming Day of Solidarity informational picketing, and our Negotiating Committee is counting on us to show up and join the picket lines with full force. Let’s send an unwavering message to management that we are strong, united, and fiercely committed to fighting for the contractual pay and work rule improvements we have rightfully earned.

Questions?

If you have any questions about this month’s Regular MEC Meeting, please get in touch with your LEC President.

Join The Picket Line: Support United Flight Attendants on Thursday, December 14

Master Executive Council (MEC)

On December 14, 2023, United Airlines Flight Attendants will take to the picket line – their holiday spirit of unity and solidarity burning brighter than ever. They are determined to strengthen their power and demonstrate their unwavering commitment to securing a contract that genuinely values their work and contributions to United Airlines. As holiday travelers take to the skies, United AFA Flight Attendants will ensure their voices are heard loud and clear. They are unified and ready to do “Whatever It Takes” to get the contract they have rightfully earned!

Join United Flight Attendants on the picket lines during their upcoming Day of Action, and let’s show our unwavering solidarity! Together, we can send a powerful message to United Airlines management and the entire airline industry that we demand nothing less than the best for Flight Attendants. It’s time to take bold action and demand the respect and recognition we all truly deserve. So, RSVP now and get ready to make our voices heard loud and clear!

United AFA Day Of Action Picketing Event Information

Date: Thursday, December 14

Locations: AUS, BOS, CLE, DEN, EWR, FLL, GUM, HNL, IAD, IAH, LAS, LAX, LGA, LHR, MCO, ORD, PHX, SAN, SFO, TPA

Click here for event details and to RSVP >

Housing & Food Assistance Resources

Employee Assistance Program (EAP)/Professional Standards Committee

  • Starting a career as a Flight Attendant is more challenging than ever due to low pay rates that haven’t kept up with the cost of living.
  • Many new Flight Attendants face difficulties securing housing and food in expensive cities where they are based.
  • Our EAP Committee has created a new website page with comprehensive information on resources to help Flight Attendants overcome these obstacles.

Starting a career as a Flight Attendant is a significant and challenging life change, especially in today’s industry. The ever-increasing pace of inflation and lagging pay rates that haven’t kept up with the cost of living makes it difficult for many new hires to make ends meet. Finding affordable housing and healthy food options in newly assigned bases, located in some of the most expensive cities in the country, can be overwhelming and stressful for many new Flight Attendants. 

Our Negotiating Committee recognized the need for immediate financial improvements to help Flight Attendants address these challenges, and they approached management for an interim pay increase when negotiations first got underway in late 2022. Unfortunately, management declined even to discuss the request. This is highly disappointing, considering that Flight Attendants are falling further and further behind every day.

We want you to know that if you are struggling, you are not alone, and our EAP Committee is here to help. To assist those currently facing housing and food challenges, we’ve created a new website page with comprehensive information on resources to help Flight Attendants overcome these obstacles. You can find the page by clicking here or through the links section of the EAP Committee page on afaalaska.org. The page provides useful information on affordable housing options, food banks, and other resources to help ease your worries and offer much-needed relief.

We realize that the need for housing and food assistance can be sensitive, and we want to ensure you have a safe, supportive, and confidential environment to access these resources. Our new website page will provide tools and resources to help you overcome these challenges and find comfort and security. If you have any questions or are looking for support, please get in touch with our AFA EAP Committee. Call (949) 470-0493 or find your Local EAP Committee at afaalaska.org/eap.

Housing & Food Assistance Resources

Air Quality Quick Reminders

Air Safety, Health, & Security Committee (ASHSC)

  • Fume events can occur on flights for various reasons, such as oil leaks or mechanical issues.
  • Familiarize yourself with the symptoms of air quality, fume, and hypoxic events, so you know what to do if you suspect one is happening.
  • More resources are available on the Air Quality Subcommittee page of the AFA Alaska website.

As Flight Attendants, our top priority is ensuring everyone onboard the aircraft has a safe and comfortable experience. However, despite our best efforts, unexpected situations can still arise. One such situation is a fume event, which can be caused by smoke, fumes, or a strong odor in the cabin. Fume events can occur for various reasons, such as oil leaks, hydraulic fluid leaks, or other mechanical issues. It’s essential to learn how to identify a fume event and what to do if one takes place to ensure the safety and well-being of yourself, fellow crewmembers, and passengers. To that end, we’d like to offer some reminders about what to do if you suspect a fume event is happening.

How To Identify A Fume Event

  • Pay attention to unpleasant/unusual odors coming from the air supply system. 
  • Use the FOUR S’s
    • Identify the SOURCE. Is this coming from the air supply vents or a cabin item?  
    • Explain the SMELL. Description including strength, duration, and when it started/the phase of flight. 
    • Describe the SITE. Where is observed in the cabin: forward, aft, galley, etc.?
    • What are the SYMPTOMS? See the list of possible symptoms below. Does anyone need medical attention?

What To Do If Involved In An Air Quality/Fume Event

  • On The Ground
    • Notify Pilots, if present
    • Deplane, if possible
    • If you have symptoms (see below), call MedAire Crew Support at (800) 350-4390; have the CSA call paramedics, if needed.  
    • DO NOT return to the aircraft until it has been cleared Maintenance. You are not a sniff tester.
  • In the Air
    • If you have symptoms of hypoxia (see below), immediately don oxygen.
    • Notify Pilots 
    • Contact MedLink
    • If you can, fill out the Cabin Air Quality Reporting Form in the stationary kit and give it to Pilots.
  • Call the AFA Air Quality Reporting Hotline as soon as possible at (206) 457-2010, option 3
  • Notify Inflight management by calling scheduling and asking for the Manager on Duty (MOD)
  • It’s essential to familiarize yourself with the symptoms of both quality/fume/hypoxic events. 

What Are The Possible Symptoms Of An Air Quality/Fume/Hypoxia Event? 

  • Headache
  • Dizziness
  • Fatigue or weakness
  • Nauseous 
  • Slowed thinking/delayed reactions
  • Tingling fingers/lips/toes/numbness
  • Irritated eyes/throat/nose
  • Abnormal taste
  • Trouble breathing
  • Multiple other physiological/neurological symptoms (some may have delayed onset)

Our AFA Air Safety, Health, & Security Committee (ASHSC) has developed resources to assist you if you have been in a suspected fume event. You can access this information by clicking here.

Other Things To Keep In Mind

  • If multiple Flight Attendants and/or passengers are experiencing symptoms (see above), you may be experiencing an air quality/hypoxia event. 
  • When experiencing the above symptoms, communicate the possibility of an air quality event with the crew, including the pilots.
  • It is essential to communicate with the pilots. If they don’t document an air quality/fume event in the logbook, Maintenance will not inspect the aircraft.
  • Different people may experience varying symptoms and severities. 
  • Symptoms of exposure to Volatile Organic Compounds (VOCs) in engine oil and hydraulic fluid are similar to carbon monoxide exposure. It’s possible to mistake symptoms of VOC exposure for carbon monoxide exposure.

Questions?

If you have any questions, please visit the ASHSC Air Quality Subcommittee page on the AFA Alaska website or email us at airquality@afaalaska.org.

Joint Contract Negotiations Session 12 – February 2026

During this negotiation session, we made progress on Sections 15 (Leaves of Absence) and 22 (Expenses). The JNC advocated for positive developments from the Hawaiian CBA to strengthen our proposals. We also introduced our initial proposal for Section 28 (Domiciles) and remain committed to meaningful improvements in all areas of discussion.

Reminder: Don’t Miss Next Week’s MEC Town Hall!

Mark your calendar—Tuesday, March 3, is almost here! There’s still time to register for our Alaska + Hawaiian Town Hall and hear directly from your MEC Officers: MEC President Tim Green, MEC Vice President Brice McGee, and MEC Secretary-Treasurer Paul Ikioka. Join us for the latest updates and get answers to your questions. The Details What […]

Uniform Committee Meeting Recap – 1st Quarter 2026

This message is for pre-merger Alaska Flight Attendants On Thursday, February 19, our AFA Local Uniform Committee Chairpersons met to discuss their ongoing work to represent Flight Attendants and push for improvements in the workplace. Representing you at the meeting were Kim Mazzolini (ANC), Dena Heath (SEA), Bob Moore (PDX), Lisa Mueller (SFO), Heather Holmes […]

Scheduling Committee Meeting Recap – February 2026

This message is for pre-merger Alaska Flight Attendants On Tuesday, February 24, our pre-merger Alaska AFA Scheduling Committee Chairpersons and Representatives met virtually to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Rebekah Olds (ANC), Rita Tillou (SEA), Russel Rivinius (PDX), […]

Important Update: Irregular Operations Due to Civil Unrest In Mexico

In response to the significant operational disruptions caused by the civil unrest affecting cities throughout Mexico, particularly Puerto Vallarta (PVR), Guadalajara (GDL), and Manzanillo (ZLO), management continues to operate under an Irregular Operations (IROPS) situation. Our MEC and Committees are actively monitoring the situation and working with management to support our Flight Attendants. Management has […]

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