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Negotiations Survey Update May 5, 2014

Dear Flight Attendants,

Your Negotiating Committee and the Master Executive Council (MEC) have been working with Hart Research Associates to resolve the challenges with the follow up AFA negotiations survey. Access to the online survey via individualized links Is being closed out. However, since there are many Flight Attendants who have yet to complete the survey, AFA and Hart Research Associates have coordinated to provide alternate access to the online survey.
Instructions will be sent In a separate email communication from AFA (not Hart Research Associates) shortly. The survey will remain open until Friday, May 9, 2014, at noon Eastern (0900 PDT). For security reasons, it is important that you do NOT post the instructions on social media.
What went wrong with the email invitations sent by Hart Research Associates? Very likely there is no single root cause. AFA reviewed the updated email addresses with our existing database and there were several discrepancies. In many instances the Flight Attendant provided the same address name but with a different email host (e.g. Gmail vs. Hotmail).
We also observed many issues resulting from certain email hosts rejecting the survey invitations altogether. This is called a “hard bounce.” More specifically, a hard bounce is when the email host filters out bulk emails by not even allowing them through the host’s filter. This results in email not even reaching an individual’s spam folder.
A hard bounce happens when an email host receives a number of emails around the same time from the same sender (FlightAttendantSurvey@hart-research.com in this case). AFA experienced similar issues with the last negotiations survey in 2011. Anecdotally, we can confirm AOL and Comcast appear to generate the largest number of hard bounces. Unfortunately there is nothing that can be done about hard bounces except to have Flight Attendants use another email host.
One of the other issues is that Hart Research Associates operates on Eastern Time Monday through Friday during normal business hours. It seemed many Flight Attendants who sent in troubleshooting inquiries outside of this window were getting frustrated when they were not receiving a response right away. Keep in mind that all survey invitations were being sent by Hart Research Associates directly and AFA had no way to expedite the process. We were simply passing along requests to Hart.
Combine all these reasons with the fact that your leadership was fully immersed in the annual AFA Board of Directors meeting during this time and it was a perfect recipe for frustration! Please be assured it is extremely important to AFA that your voice is heard. If you haven’t yet completed the survey, be looking for the instructions immediately following this communication.
Thank you very much for your patience!
In solidarity,
Your MEC–Jeffrey Peterson, Brian Palmer, Yvette Gesch, Becky Strachan, Laura Masserant, Cathy Gwynn and Sandra Morrow; and
Your Negotiating Committee–MEC President Jeffrey Peterson, Kristy Stratton, Lisa Pinkston, Jake Jones and Christina Frees
MEC 5BSS Logo

It’s Time To Gear Up For Mobilization

Last week, Alaska Air Group posted another record quarterly profit for the first quarter of 2014. Quarter after quarter, the Company has been making money hand over fist.  Meanwhile, our Flight Attendants have been in contract negotiations for over 2 years. We have yet to be presented with a contract that recognizes our contributions to the award-winning customer service and record profits that Alaska Airlines continues to receive and the record profits that the company continues to earn.

The time has come to show management that we stand together in our desire to achieve a contract that acknowledges our contributions to a wildly successful company.  Our Mobilization Committee needs you to help demonstrate our solidarity to management by becoming a Mobilization Volunteer.  Mobilization Volunteers will show management that we’re serious about negotiating an industry-leading contract by participating in solidarity activities. The Mobilization Committee will also be facilitating active communication between Flight Attendants and the Negotiating Committee.

Mobilization Training events are being held in all bases the week of May 12.  By attending a single two-hour session, you’ll be empowered with knowledge about how you can help the Negotiating Committee send management a unified message—we are Five Bases, Standing Strong!

Read more about the Mobilization Committee at alaskamec.org/mobilization.  Ready to gear up and make a difference?  Sign up to attend a Mobilization Training session at alaskamec.org/mobilization/training.

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Negotiations Update May 2, 2014 – National Mediation Board Cancels May Negotiations

Dear Flight Attendants,

A short time ago, the National Mediation Board (NMB) officially notified the AFA and management negotiating teams that it has delayed our return to mediation until July by canceling the negotiations session scheduled for the week of May 12th.

Once in mediation, the NMB has control over our meeting schedule and they have the authority to decide that a mediation session should be canceled.

Do we agree with this decision?  No!  We would always be ready to meet and make progress in our quest for a new contract.  We have expressed our frustration that there is no available meeting date in June. Despite our protests, mediation will resume in late July.

Even if we wanted to meet earlier than July, AFA and management do not believe it is in the best interest of either party to proceed without the sanction of the NMB.  However, as a show of good faith management has agreed to absorb AFA’s costs resulting from the relatively last-minute cancellation.

Given that we have no choice, AFA will make good use of the downtime.  We have already established meeting dates for our own internal review of the negotiations survey.  Additionally, we will hold a joint AFA negotiations training with the Negotiating Committee and the Master Executive Council (MEC) leadership.  AFA International trainers, legal staff and department heads will also participate in the training.

While this is an unfortunate delay, we are determined to take advantage of the situation and use it to prepare for the next session and demonstrate to the NMB–and management–just how serious we are about getting back to the table and fighting for the contract that we all deserve.

Our sincere thanks to management for covering the cancellation fees.  The parties are looking forward to getting back to the table the week of July 21st.

In solidarity,

Your MEC–Jeffrey Peterson, Brian Palmer, Yvette Gesch, Becky Strachan, Laura Masserant, Cathy Gwynn and Sandra Morrow; and

Your Negotiating Committee–MEC President Jeffrey Peterson, Kristy Stratton, Lisa Pinkston, Jake Jones and Christina Frees

MEC 5BSS Logo

Negotiations Update April 30, 2014 – Second Round of Survey Email Invitations Sent

Dear Flight Attendants,

The online portion to the follow up AFA negotiations survey by Hart Research Associates will remain open through Sunday, May 4, 2014.  As a reminder, your AFA leadership is currently at the 42nd Annual AFA-CWA Board of Directors meeting in Orlando.  We are responding to all inquiries during breaks between meetings and thank you for your patience.

A second round of email invitations containing individualized links to the online survey were sent a short time ago by Hart Research Associates.  Check your spam/junk folder in case the invitation is there.

Important: Do not share your link with anybody or else others could take the survey on your behalf.  The email address used by Hart Research Associates for the invitations is FlightAttendantSurvey@hart-research.com.

If you have NOT received a survey or if you completed the phone survey AND received an email invitation, contact FlightAttendantSurvey@hart-research.com and request an email invitation. Provide your first and last name and your PeopleSoft number. 

(We are using PeopleSoft numbers as identifiers and did not provide Arctic numbers due to privacy and security concerns.  Your PeopleSoft number can be found on the Inflight webpage on the upper left hand corner.)

It is extremely important that your voice be heard. Make sure to complete the survey!

In solidarity,

Your MEC—Jeffrey Peterson, Brian Palmer, Yvette Gesch, Becky Strachan, Laura Masserant, Cathy Gwynn and Sandra Morrow; and

Your Negotiating Committee—MEC President Jeffrey Peterson, Kristy Stratton, Lisa Pinkston, Jake Jones, Christina Frees and AFA Senior Staff Negotiator Paula Mastrangelo

MEC 5BSS Logo

Negotiations Survey Update

Dear Flight Attendants,

Your Master Executive Council (MEC) along with many of you are extremely frustrated with the challenges we’re experiencing regarding the email survey invitations from Hart Research Associates.  The good news is, for most who have taken the survey, we have received feedback that it is comprehensive and worthwhile.  It is extremely important to the MEC that all Flight Attendants have a reasonable opportunity to take the survey.  We have been in contact with Hart Research Associates and have jointly agreed to extend the survey.  The survey will not close until the MEC is satisfied that all Flight Attendants who wish to take the survey have had the opportunity to do so.

As a reminder, your AFA leadership is currently participating in the AFA Board of Directors (BOD) Meeting in Orlando, FL.  As part of our representational duties, the BOD meetings are scheduled from 9 AM to 9:30 PM each day through Wednesday evening.  We are working through the survey challenges as quickly as possible given the time constraints and the necessary coordination with our survey vendor Hart Research Associates.

We wish we had the answers as to why some Flight Attendants have not received their survey invitation.  Emails are being sent directly by Hart Research Associates and although an address list was provided by the MEC to Hart, the AFA email system is not being used to send the invitations.  At this time, we do not know why some people have received the invitations while others have not.

If you have not received the survey invitation and have not yet provided your contact information to survey@alaskamec.org, please do so as soon as possible.  If you have already reached out to survey@alaskamec.org, please be patient as your contact information has been forwarded to Hart Research Associates and they will be following up.  We know some of you have been waiting several days for contact.

It is important that you wait to receive your own personalized invitation to the survey as it contains a link that is unique to you.  If you use the link that is associated with another Flight Attendant’s email invitation, your response will overwrite any previous responses tied to that link.

More information will be communicated as it becomes known.  Rest assured that the survey will remain open for responses until the MEC directs Hart Research Associates is directed otherwise.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Becky Strachan, Laura Masserant, Cathy Gwynn and Sandra Morrow

MEC 5BSS Logo

Hotel Committee Meeting Recap – September 2025

This message is for pre-merger Alaska Flight Attendants On Monday, September 8, our AFA Local Hotel Committee Chairpersons met in person in Seattle to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Ila Christy (PDX), Hilary […]

We Will Never Forget – September 11, 2001

AFA Never Forget Website United Flight 175 Robert J. FangmanAmy N. JarretAmy R. KingKathryn LaBorieAlfred G. MarchandMichael C. TarrouAlicia N. TitusCaptain: Victor SaraciniFirst Officer: Michael HorrocksCustomer Service Representatives: Marianne MacFarlane and Jesus Sanchez United Flight 93 Lorraine G. BaySandra BradshawWanda A. GreenCeeCee LylesDeborah WelshCaptain: Jason DahlFirst Officer: Leroy Homer American Flight 11 Barbara AresteguiJeffrey CollmanSara […]

Vacation Survey Now Open

This message is for both pre-merger Alaska and Hawaiian Flight Attendants Your Joint Negotiating Committee (JNC) is working diligently to understand and improve the vacation benefits for our Flight Attendants at Alaska and Hawaiian. Your input is essential in ensuring that the vacation provisions we adopt reflect your needs and preferences. To gather your perspectives, […]

SEA Domicile Negotiations – September 2025

This message is for pre-merger Hawaiian Flight Attendants Negotiations Update The SEA Domicile Negotiating Committee met this week for three days of collective bargaining with management.  The SEA NC met with management on September 3 to September 5 in Honolulu. At the negotiating table for this session were: Representing AFA and our Flight Attendants   […]

Pre-Merger Alaska MEC Committee Interviews—October 2025

This message is for pre-merger Alaska Flight Attendants In accordance with Article VI.C of the AFA Alaska MEC Policy and Procedure Manual, the terms of office for the MEC Committee Chairpersons and other MEC-level positions align with those of the MEC Officers. Since the current term for the MEC Officers will conclude on December 31, […]

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